Okay. Is there a way to know when HEM3 has an update if you no longer have the subscription? Also how often does HEM3 have updates? It seems to be maybe once a month or so based on previously?



So whenever HEM3 doesn't work on sites like stars or 888 or wpn, then you have to sign up for the subscription in order to get it to work right?

You can manually check for updates and release notes in our HM3 Releases forum or in our Release Notes FAQ.


If HM3 is working fine, and then HUD stops working and/or hands stop importing after one of your sites updates, it will typically require a fix from us in a new update for HM3.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Okay so it seems you have an update once a month or so. So the next time HM3 stops working whether the hud or the hand stop importing, then one would just renew it if the sites they play on has to use HEM3. So basically almost everyone has to use HM3 as a subscriber then right eventually? The thing is I use it for stars and 888. I know that you have to use it for 888. For stars, I recall HEM2 still worked? I know a while back it still worked without any issue. But you know if the updated HM3 is needed on sites like WPN?



Also, it seems even after importing after a session, stars tournament results are never correct because it doesn't show any rebuy or add on etc. If it does, it show incorrect amounts and show incorrect buyin amounts. You mentioned this would get fixed in the HM3 update a while back but I also it's the complicated stars software which makes it hard for you to do in in HM3?

I have no idea. It is impossible for me to keep track of every update/version that supports the latest version of each poker site/client.

If you are having issues with importing or HUD with the latest HM3 release version:

Please see our HUD Troubleshooting FAQ and if you continue to have problems please send the requested screenshots, logs, and hand history files in a new support ticket as instructed at the end of the FAQ.


If you are having these issues with the latest release version of HM3:

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this thread and your forum name. Ensure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Note: If you do not have an active Support & Maintenance (S/M) plan and the current/latest version of HM3 we can not provide support.

Regards,

Fozzy71
Customer Support
Hold'em Manager

My main issue is that my HUD is not loading. My secondary issue is annoyance with the new support & maintenance model. I'll lay out my recent issues in chronological order:

• HM3 started having a lot of issues. I contacted support, who attributed crashes to low memory
• I got a new laptop, but it was MacBook and therefore can't run Holdem Manager
• I canceled future renewals to the S&M with the possibility of a future switch to PT4
• S&M sub expired, and I get bumped to dinky free trial version (which is BS because the way it is described is that you miss out on updates that come out, not that you get what you already paid for nerfed)
• Middle of my games today the HUD just doesn't work at all, and a restart didn't help (in reference to above discussion on updates, neither HM3 nor my poker software had updates between when the HUD was and then wasn't working

So while somewhat a complaint, I also wouldn't mind a solution. I upgraded my HM3 just a couple weeks before the model changed (and had I known that model was coming, I would have gone with PT4 anyway). I don't want a similar thing to happen again. If it is likely best that I just give up and move to my new laptop with PT4, that might just have to be what it is, but I don't want basically a repeat where PT5 comes out just after I purchase and I suddenly have an obsolete product again. I know this is HM3 support and not PT4, but as it's all under the same umbrella now anyway, I was hoping to get some advice/assistance.

"not edit" (just something I noticed right before posting): a lower limit game started up and the HUD works. So it seems, despite paying for all stakes upgrade, I have been downgraded to small stakes only. This truly is just wrong.

If your Support & Maintenance (S/M) plan expired you need the previous stable version which you should be able to download from the HM3 - Help - My Licenses... menu's 'Reinstall Old Version' link.

If you have an old version and expired S/M and are having HUD issues there is nothing we can do to provide support, unfortunately, unless you are using the latest version of HM3 with an active S/M.

If you want to update HM3 to version 3.1.30.0 and have access to new updates for the next year you will need to renew your S/M. You can read more about the S/M plans here.

If you are having HUD issues with version 3.1.30.0:

Which specific site/games are you having HUD problems at? Can you see the recent/current hands for the player in the Reports or Live Play view when playing?

Please see our HUD Troubleshooting FAQ and if you continue to have problems please send the requested screenshots, logs, and hand history files in a new support ticket as instructed at the end of the FAQ.


New PT4 purchases are now like HM3 with an annual Support & Maintenance (S/M) plan. PT5 will also have an annual S/M plan when it is eventually released AFAIK.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Thanks! This solves my most immediate issue (I would have never thought an expiring subscription would dictate downloading separate software). It gave me a warning message about needing to start a new database and reimport hands. Is this something I'm prompted to do at some point? Or am I supposed to do something manually (and if so, is there a link to a guide)? Also upon downloading, it immediately prompted me to update to Version 3.1.30.0 (and it said in parentheses "stable release" was available for that version). However, when downloading it reverted back to the trial version. Is 3.1.29.0 (stable) the correct version?


I did notice this was the case. I was more concerned that free upgrades to PT5 (and it's S/M) would not be provided, and I worry I risk buying PT4 seconds before PT5 ends up being announced.

The new database warning when rolling back is just a generic warning and should not be an issue for 99% of people.

I have no way to know which version number you need without seeing your logs and reviewing your account info but it sounds like it was recent and should be using Stable version 29 instead of the newer Stable version 30.

If your S/M is expired and you want to disable update prompts you will need to disable the Tools - Settings - General - [ ] 'Check for Updates' and [ ] 'Prompt for beta updates' options. You can then manually check for updates and release notes when necessary in our HM3 Releases forum - https://forums.holdemmanager.com/forumdisplay.php?f=278 - or in our FAQs - https://kb.holdemmanager.com/knowled...-release-notes

If you continue to have problems:

Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.


That is something you would need to ask PT4 support about.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Hi, i swiched from PT4 to MH3 like few days ago, any idea why i can not see my BTN stats when i check ''Position'' ?




for PT4 it was like this, but on HM3 it does not want to show BTN, dunno why ?

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this thread and your forum name. Ensure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Fozzy71
Customer Support

Is there a way to make the font size in the notes (just the notes) bigger? I can hardly read it.

I want to analyze my preflop all ins by seeing what the opponent had, without having to check hundreds or thousands of hands individually, Like, specifically when I have AK and there's a preflop all in, I want to see how often they had AA, KK, AK, QQ etc.

Is there a nifty way to do that?

No. This feature request has been documented in detail and provided to the developers for future consideration. If you want to be notified if/when it is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-4326 Is Resolved" in the subject line and body of the email.

You can try toggling the HUD - HUD Options - General Settings - Advanced - HUD Display Options - [ ] 'Allow Vector Scaling' option and/or try changing your Windows DPI Scaling.

I suppose you could start with the Holdem Hole Cards report and filter for AllInOnPreflop=true and filter further from there if necessary.



Regards,

Fozzy71
Customer Support
Hold'em Manager

And/Or

Regards,

Fozzy71
Customer Support
Hold'em Manager

Hello,

Is there position specific stats in hem3 like for example sb 3bet vs btn, which could be added to hud? I notice there is 3b in bb vs sb but thats about it.

Thanks a lot

HM3 does not have positional versions of every HUD stat like HM2 did, as many customers felt it cluttered up the stats list. Instead, we have the HUD - HUD Editor - Item Properties - Position modifier as shown in this screenshot:



Regards,

Fozzy71
Customer Support
Hold'em Manager

How do you show how much different pocket pairs win in HM3.
I use to be able to do it in HM2.

I would like to see how AA to 22, AK, AQ wins.

You can use the 'Holdem HoleCards' report, or you can filter by specific hole cards in any other report.









Regards,

Fozzy71
Customer Support
Hold'em Manager

I just got a new computer but I'm still running HM2 on this one. Backup or sync database aren't working. If I export the hands, will I be able to import them through the txt files? Do I need to buy HM3 to transfer over the hands? Also if I do have to buy HM3 can I transfer my HUD/custom pop ups over?

The sync service was shutdown after we stopped supporting HM2. Backup/restore should work as long as you have more than 2x the database size available in free space. We recommend you maintain more than 20% free space on your system drive. Please see this FAQ to clear up some more free space - http://hm2faq.holdemmanager.com/ques...+of+Disk+Space


You can export/import hands, but for most customers all they need is to transfer the original archived hands to the new PC then import those instead of having to export them from the database.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.


No, but please be aware that HM2 support ended on Dec 31, 2020, so it will likely not work at many of the sites that it used to support. You will need to upgrade to HM3 for future technical support. You can read more about the HM2 End Of Life here.

If you install HM3 the setup wizard will prompt you to import your HM2 database, HUDs, etc.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Is there an easy way to go back to a previous version. SWC get an error about calculating the pot wrong, and the hud doesn't display. Thanks for the help.

a) Our latest stable version 3.1.31.0 was just released so please try that version if you have not yet.

If you continue to have problems please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

b) I have no idea if it will help but if you want to try and roll back to a previous version:

- Here is the previous beta version - https://www.holdemmanager.com/downlo...on=3.1.30.9013
- And the previous stable version - https://www.holdemmanager.com/downlo...rsion=3.1.30.0

Note: If you are prompted for a different beta (4 digits at the end of 'Alpha&version' file/link name) or a different stable (single 0 at the end of 'Stable&version' file/link name) simply copy/paste the link to a new browser tab then edit the link to match the error shown before you hit the Enter key.

- If you are having issues trying to uninstall HM3 even after downloading the proper file versions you can use this tool to uninstall it then reinstall using the latest link from our site or forums - https://support.microsoft.com/en-us/...led-or-removed
- If you are unable to download the file from that page you can also download it from this link on our servers here - https://www.holdemmanager.com/Downlo...stall.meta.zip

Regards,

Fozzy71
Customer Support
Hold'em Manager

This happened from the latest version, do usually get errors from SWC, but it worked.

Hello,

Could anyone here confirm if HM2 still works with Winamax client and which version of Winamax are you using? I have not updated the client for a while.

Thank you in advance

I would be surprised if HM2 still works at Winamax. We have had to update HM3 for Winamax changes a number of times over the past few years since HM2 support ended.

Regards,

Fozzy71
Customer Support
Hold'em Manager