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11-14-2022 , 05:20 PM
I use the latest Hm3 for bovada with the card cather function. Everything went according to plan but this week when i finish a session and start another one in two hours, in the second session the hands dont import and the system cant even read the hands. I have to restart my pc, start bovada and start hm3 to get it done. Any advice?
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11-15-2022 , 10:07 AM
Quote:
Originally Posted by dont3betme
I use the latest Hm3 for bovada with the card cather function. Everything went according to plan but this week when i finish a session and start another one in two hours, in the second session the hands dont import and the system cant even read the hands. I have to restart my pc, start bovada and start hm3 to get it done. Any advice?
Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

Regards,

Fozzy71
Customer Support
Hold'em Manager
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11-23-2022 , 12:09 PM
Does anyone have problem with HM3 today? The HUD is working but I can't start the main client.
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11-23-2022 , 01:07 PM
Quote:
Originally Posted by invet
Does anyone have problem with HM3 today? The HUD is working but I can't start the main client.
I haven't done any live play testing yet today but I had no issues launching my client.

When you start HM3 can you see the client highlighted on the taskbar with a 'peek' view of the client if you hover your mouse over the taskbar icon? If yes, please follow this FAQ to fix the problem with windows moving off-screen. Note: You may have to use the Ctrl key with the Arrow keys or Mouse to get it to start moving.

If that does not help and/or you continue to have problems:

- Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
- Launch your poker client(s).

If none of that helps: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

Regards,

Fozzy71
Customer Support
Hold'em Manager
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11-24-2022 , 12:09 AM
Is HEM3 suppose to record tournament buyins and wins and losses correctly assuming there is no issues with HEM3 during a session? Everytime after a session when I check tournament reports, it never shows any rebuys to a specific tournament ever in the R/A Game tab. By this I mean reentry or rebuys or add on... it never shows it and always zero? Thus after a session, HEM3 would never show the correct amount you are up or down after a session as there are always mistakes. Is that how HEM3 is suppose to be due to the stars software where it doesn't track buyins and rebuys etc? I thought if you use HEM3 and there are no issues at all during the session and you are importing without issue, it should be correct or that isn't possible? However, 888 seems to record this correctly most of the time with HEM3?



Not only that, many times when I look at the tournament results for the session, there are some obvious errors like it didn't record the place I finished correctly in many tournaments. I would even see something silly like I finished 170th place out of 169 entrants which isn't even possible. Not only that, I would see see tournament buyins that are not even correct. Example I am taking a look at the tournaments tab where next to the description you see total buyin and you see amounts like $11.73 and $32. That isn't even possible because no tournaments have that exact buyin amount and even if there are rebuys or add-ons, the total buyin for many specific tournaments could not be that amount. Also there are tournaments that don't even show up in the tournament results for the session. Is this normal? This has been happening many times already with HEM3 for as long as I remember.



The thing is I recall 888 most of the time record any buyins and rebuy and add on and result correctly most of the time. It still has issues but not like stars. This is assuming there isn't any hem3 issues or lagging during the session.

Last edited by PaulyJames200x; 11-24-2022 at 12:22 AM.
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11-24-2022 , 10:14 AM
Quote:
Originally Posted by PaulyJames200x
Is HEM3 suppose to record tournament buyins and wins and losses correctly assuming there is no issues with HEM3 during a session? Everytime after a session when I check tournament reports, it never shows any rebuys to a specific tournament ever in the R/A Game tab. By this I mean reentry or rebuys or add on... it never shows it and always zero? Thus after a session, HEM3 would never show the correct amount you are up or down after a session as there are always mistakes. Is that how HEM3 is suppose to be due to the stars software where it doesn't track buyins and rebuys etc? I thought if you use HEM3 and there are no issues at all during the session and you are importing without issue, it should be correct or that isn't possible? However, 888 seems to record this correctly most of the time with HEM3?



Not only that, many times when I look at the tournament results for the session, there are some obvious errors like it didn't record the place I finished correctly in many tournaments. I would even see something silly like I finished 170th place out of 169 entrants which isn't even possible. Not only that, I would see see tournament buyins that are not even correct. Example I am taking a look at the tournaments tab where next to the description you see total buyin and you see amounts like $11.73 and $32. That isn't even possible because no tournaments have that exact buyin amount and even if there are rebuys or add-ons, the total buyin for many specific tournaments could not be that amount. Also there are tournaments that don't even show up in the tournament results for the session. Is this normal? This has been happening many times already with HEM3 for as long as I remember.



The thing is I recall 888 most of the time record any buyins and rebuy and add on and result correctly most of the time. It still has issues but not like stars. This is assuming there isn't any hem3 issues or lagging during the session.
It depends on which specific tournaments you are playing. Your issues may be known issues waiting for the developers to fix in a future update, but I have no way to know for sure unless you send us the hand history and tournament summary files with a detailed description of the issues by Tournaments report 'Number' stat in a support ticket.

If you have trouble with the results:

1) For now, you will need to manually edit the results via the Reports - Tournaments - Tournaments - right-click a tournament in the upper half of the report grid - Edit - Tournament Editor, then edit as needed and click 'OK' to save the edits.

2) Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ with a link to this thread and your forum name. Ensure you also include screenshots of your reports/filters and a detailed description by tournament number of the errors we need to test.

Regards,

Fozzy71
Customer Support
Hold'em Manager
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11-26-2022 , 11:40 PM
Is there a stat for 3 betting light?
How about all in equity?
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11-27-2022 , 09:27 AM
Quote:
Originally Posted by otter
Is there a stat for 3 betting light?

The closest we have would be the opposite, with our 3Bet is AA and 3Bet is Premium stats. You can probably filter for what you want by using the Hand Value and/or Hole Cards filters with the necessary Three Bet filters.


Quote:
Originally Posted by otter
How about all in equity?

We have the 'Avg All-In EQ' stat, and street specific variants of the stat, and we also have the 'EquityPCTWhenAllin>=X' filter.



Fozzy71
Customer Support
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Yesterday , 10:36 PM
So certain tournaments HEM3 doesn't record the results correctly? The thing is many times the place finished is incorrect. The total number of entrants is many times wrong as well. It never shows any rebuy or addons for every single tournament. So if one tournament i play and say i rebuy 2 times, but another none... it will always show zero rebuys or addons in hem3 for each of those individual tournaments on stars.



So whatever is the net winning or losses for the session is always incorrect because it never records any rebuys or add ons in HEM3. Many times the buyin isn't even correct. Why would there be a buyin of 32 dollars when no tournament has that exact buyin?



Again HEM3 has never recorded it correctly for stars. But on 888, it usually records it correctly.



I would not want to manually edit the results. If i played a lot of tournaments, I would have to check the result for each one and then manually change the numbers and that takes a lot of time so I would not bother with this. But is this how it is for stars for people who use HEM3 or not?



So let say after a session and say played a total of 25 tournaments to make it simple. When you look at HEM3 and look at the tournament results and you see every tournament you played for the session, there will always be something incorrect no matter what. The most obvious one is the rebuy and add on is always zero no matter what for each tournament. So you want to have the last 25 tournament history sent or something? Then how would you look at it compared the 25 tournament and satellite results on HEM3?

Last edited by PaulyJames200x; Yesterday at 10:42 PM.
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