Hey man. Well my laptop isn't that old is it? Yes its a bit over 5+ years old but this processor still is plenty fast though right? So the main issue is the graphics card? Again, I don't have much issue when doing other things. Only thing is chrome does lag a bit sometimes but other than that, its only these issues when playing.



Well I'm not playing that much tables. I mean... I prefer to play up to 12 tables most usually play 8 or so... but sometimes I do occasionally like to play more so I might want to play 18 tables or even 20 tables but that's rare. But I cannot get more than 9 tables on 888 ever due to their software. Again, I don't normally play that much but wouldn't want an issue if I want to. Well the way the 888 client is... there is no point for that right? I mean you mentioned the moment you open a 9th table or so... the same thing happens every time with the client and you are using a pretty modern and fast laptop right? So its only to be able to not have this much issues on stars then and possibly party? Does GG have these issues? I do know years ago, I rarely had any lag issues on WPN but I guess now that has changed? This was just few years ago.



I already got an nvme ssd and 32gb ram on this old dell xps 15 9550. Okay so ryzen 7 or i7 minimum. For gpu, what should be the minimum? I have the intel hd graphics 530 and nvidia geforce gtx 960m. Do I need like the nvidia 3050 or 3050ti or I need like 3060? Read online there is big difference between the two. Also see online there is the 1650. Again, I don't even know anything about these graphics cards as back then, I never even paid attention to it when I bought the laptop. Only thing i looked at was the processor. Also I don't play any games on the laptop. So minimum 1650 or 3050 video card on the laptop? Thank you.

Hey. Well when I see at the bottom it detecting tournaments... many times the hud doesn't show up in several tables. Example say I have 8 tables, I would notice 2 tables or more won't have the hud show up. Sometimes after a long time, it reappears... but usually I have to just stop the hud for a few seconds, then start hud again... then a bit later, the hud shows up at all my tables. This has happened many times already so that is why im wondering if that detecting tournaments is causing hud not showing up at some tables.



What do you mean by manual import? I don't think I ever done this ever.
I do notice however after done playing, many sessions would not show the correct things when clicking on tournaments. For example when you checked the tournaments you played for the session, you notice either what place you finished in x tournament might be wrong... but the amount you rebuy and addon for some tournaments is wrong. Is that normal? Also many times the amount won or loss in certain tournaments are wrong. Is that normal? Now... what is important here that I notice is... if my hem3 never had any issue during the entire session im playing such as it never lagged and the poker client im playing on never had an issue, it does seem to record everything correct. But even if you have to close the client and then log back in and everything else, shouldn't it always record the the correct amount you won or loss?



Also, what I notice was when checking the tournaments on 888 on HEM3, it does seem to record the correct amount of rebuy and add ons most of the time. But on stars... it doesn't do that? Imagine you rebuy few times to a tournament on stars, it doesn't even show any rebuy or add on. Do you actually need to manually import that yourself after each session? Also what I notice is sometimes, the bounties you won in a tournament isn't even added to some tournaments?



My database is only few months old. I thought you said most people usually have a database of a year or less. Mine is much less than that so wouldn't that not be a big factor? Back then when I used HEM2, I remember I had database of many years etc. And then, there was rarely any issue with it when using preaurora stars and pre new 888 software.



I am using that mtt hud on HEM3. Well, its actually the imported MTT Hud from HEM2. So you are saying its complex because it has too many stats on it? I seen huds where you would see like 6 lines or so with at least 5+ stat on each line and I find that too much. My has about 20 stats or so.



Yea I think a new modern laptop might help with the stars issue. But what is the minimum processor and graphic card you recommend? Ryzen 7 or I7? What about the graphic card? 1650? 3050 or 3050ti? 3060? Again, I never ever looked at graphic card when looking at a laptop because since I don't play games on my laptop, I never looked at that. But seems like thats necessary now.

You are overestimating that processor by a huge margin. A mobile version of i7 6th generation was something mediocre 5 or 6 years ago when it was first launched. You need an upgrade asap. I would go for a desktop instead of a laptop. You get more performance for your $ and you can upgrade it very easy when the time comes, you don't have a whole new system like you're doing now. Tbh I would go for a ryzen 5800x3d with a rx 6700xt or rx6800, but i'm also gaming a bit. If you're not, you can go even lower. with those specs . RAM size and speed doesn't matter all that much unless you're using solvers. 16gb should do the trick or you can go to 32gb for futureproofing.

I mean create a new database, and import only the last X months of hands to see if HM3 performs better with a smaller database.


It sounds like you have done what I asked already.


a) Try to right-click the tournament in the Tournaments report and 'Detect' it.
b) If you continue to have problems: Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray, then restart HM3
c) If none of that helps: Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ.


No, not always and it depends on the site also. There are many different reasons results might be incorrect. The site might not write summaries, or they might be missing information from their HH/TS files, or there could be a bug in HM3. We can't know unless you send us the hands for testing as I instructed above.


We have a handful of open issues regarding PokerStars rebuys not being detected all the time. If you can send us some hands we can test them and link you to which ever bug report is related so you can be notified when we eventually fix it.

For now, you will need to manually edit the results via the Reports - Tournaments - Tournaments - right-click a tournament in the upper half the report grid - Edit - Tournament Editor, then edit as needed and click 'OK' to save the edits.


I don't know if it is too complex, I just asked if you tried playing with a more simple HUD with fewer stats and smaller/less popups.

I do not know PC hardware well like that other poster so I can't make suggestions but our recommended specs for optimal performance can be found here.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Whenever you close HEM by closing it from the taskbar, you are suppose to right click on the HM Server Icon on the Windows Tray each time? Assuming you aren't going to turn off your computer or you going to just open HEM3 again, you need to close the HM Server icon at the bottom right each time?



Well I only used it for stars and 888. I notice 888 most of the time is correct but thats only if there is no issue with HEM3 and the 888 client during the session. So the net win/loss for the session on 888 many times is correct. But with stars, rarely is it correct. The net win/loss is almost always wrong. For example some mtt it doesn't even record the amount of bounties collected etc. I think only few times rarely did the net win/loss for the session on stars... actually was correct. But most people do have this issue on stars right?



The thing is I don't mind that much the net win/loss amount is correct or not because well I could add or subtract the amount on the cashier for the session. But obviously prefer it to be correct. But in order for this to happen, I need to manually edit the results? I remember years ago using HEM 1 or maybe HEM 2 and had this issue and remember I had to manually edit the results and it was a pain if say i had 30+ tournaments to put in etc. But you are saying, that would be necessary on HEM3 if i want that correct? Thus i would have to go to stars and request like the last x tournaments i played for the session? Then i would manually import all these tournaments to it? So say i played mix of 30 tournaments or sngs or mix of them on stars... i do that. But wouldn't it duplicate other tournaments or sngs that are correct? I can't imagine manually editing it and typing the exact win/loss on each of those 30+ tournament/sng for each one as one would have to do lot of them.



Okay so trying to hud with few stats. I can try that but I don't think that is a big issue though. I mean... i didn't think someone only having stats of say vpip/pfr/af would have the client and hem3 lag as much as someone with say 10 stats or 20 stats etc.



Yea I saw that post on optimal performance. But was wondering if you had opinions on the graphics card which seems to be very important these days.

Hello,
what is this? Should I be worried?

No, you do not need to close it from the tray every time. Most customers do not. I personally always have the HM3 server close when I exit HM3 as I am always testing different things from different customers most times I restart Hm3.

By default, the HM3 Server will not close when you close the HM3 client. This is so you can still import hands and use the HUD even if the software is closed. When HM3 and the server are both closed you can get HM3 to this state using the 'HM3 HUD Only' desktop or start menu shortcut. If you want the import server to close when you close the main HM3 window you have to disable your Tools - Settings - General option to [ ] 'Keep HM3 running in HUD only mode upon exit'.


I have no way to know why your results are not accurate unless you send us your actual files for testing in a detailed bug report. Most people do NOT have this issue at Stars for most of their regular tournaments. We have some known issues with some specific types of tournaments.

If you want us to tell you why your specific problems are happening to you then you need to send us the hand history (HH) and tournament summary (TS) files with screenshots and details of the issues as instructed at the end of this guide.


For now, you need to edit the results and send us the files for testing in a support ticket so we can make sure that the bug is documented for the developers to fix in a future update.


You will need to edit the results for now until you send us the files in a support ticket, so we can write it up for the developers to fix in a future HM3 update.


There is no reason at this point to have to download hands or import them again. You need to send us the hands/summaries you already have as I have been asking you to do.


Hands/Tournaments will not be duplicated in the database reports if you import the same file twice. HM3 ignores hands/summaries it already imported.


It makes a HUGE difference to HM3 performance as to how many stats are in the HUD, and how many stats are in all of the HUDs popups. With HM3 it loads the stats for all the associated popups even if you are not using them.

Try to remove any unused or extra popups from the HM3 HUD profile, that you might have imported from HM2.

- HM3 - HUD - HUD Editor - 'Profile:' = select the profile you want to edit.
- Options - 'Export' or 'Duplicate' the profile so you have a backup copy before you make any edits.
- Click the 'Popup Groups' button in the upper right corner.
- In the upper left under 'Groups' you can select then 'Delete' any unused popups.


I do not give hardware suggestions as I do not follow the latest PC performance news. I know nothing about different graphics cards, or SSDs, or CPUs, etc, other than what I glean from our customers and their logs. Graphics Card and Driver are generally not a concern for most customers. Most customers use whatever onboard graphics their PC came with.

My laptop has onboard graphics and an Nvidia and I never had issues using the onboard graphics but I generally never play more than 3 or 4 tables max at a time. I did set my HM3 to use the NVidia card recently but I ddn't do that for performance reasons, I only did it so that I would know how some of our customers would need to do it for a separate issue with the HM3 Replayer and My Licenses menus not displaying.





Regards,

Fozzy71
Customer Support
Hold'em Manager

Are you still using the old 3.1.21.0 version because your HM3 Support & Maintenance (S/M) expired? Do you know if you might have any sort of 'Ram Scanner' software installed?

Please restart your PC, turn off and/or uninstall any 3rd party security or antivirus software, then try to run HM3 again.

If you continue to have problems:

Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Hi, does anyone know how to fix this?

Unfortunately, HM2 support ended on Dec 31, 2020. The only thing I can suggest as a courtesy is to try the steps on this FAQ.

Regards,

Fozzy71
Customer Support
Hold'em Manager

I know on party you can't use hud but you have to do the importing/exporting thing. So that mean if you play on party, there is no point of having HEM3 opened right and start importing because that doesn't do anything?



Is there any cons of just using HM2 as oppose to HM3 if one just wants to play on stars? I might just go back to HM2 because there always seem to have issues with HM3 when lot of tables.



Also, when a hud for a certain player is like highlighted red, how do you undo it? I believe this is almost always my hud stats for some reason but it could also been for other players. I have done this several times and pretty sure it involved clicking it somehow. So everyone else hud stats look normal but that one hud stat for a player has like a red highlight. So only way to fix this issue is basically close that table and then go to that lobby and take seat and then the hud will look right. How do you fix this without closing table and reopening it?

Fozzy, when playing on stars, if my external monitors get a black screen for a short time... then go back to normal few seconds later, but my entire bottom task bar at the bottom disappears for several minutes... normally its few minutes but once I think it was half an hour... then it comes back but everything in the taskbar is rearranged not like the way it was before that... this is 100% my graphics card right with the stars software?



This happened yet again when playing on stars with HEM3 and starscaption on... and recall this was when I had lot of tables running etc. The thing is I haven't had this for a short while since the last time I changed aurora setting to low instead... use to always had aurora on high but now have it when low again.

You only need HM3 running if you are playing a site that allows a HUD and writes live hand history files to your computer after each hand you play.


I do not know as I have no way to know what Stars skins/tables HM2 still works on.


That means you double-left-clicked a player's HUD, or toggled that HUD to sessions stats via the right-click HUD menu. You can right-click that player's HUD and switch it back to lifetime stats, or double-left-click that player's HUD, or toggle all HUDs back to lifetime stats using the Table 'HUD' menu - https://kb.holdemmanager.com/knowled...-session-stats


I assume so, but have no way to know for sure. Make sure you have the latest graphics drivers installed and/or try setting your other graphics card as active for HM3.


I can't give advice on StarsCaption or Aurora other than to say that if you think they might be causing performance issues then you need to try playing sessions without them and/or without HM3 to try and narrow down what might be causing your performance issues.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Okay so that means I double clicked a player's hud. Also, my hud stats are always this session on that table. I could also make my hud on the table the total stats as well or I cannot do that?



I had set aurora to high earlier. Bit later, I get that message from stars of check your graphics card or something like the graphics card is not that strong where it sort of suggest you to not use high? I heard several people mention that earlier. So for some people, low for aurora is better than high? Someone mentioned I believe if your gpu is older, just set aurora low.



Earlier when I had set aurora to high, when lot of tables, the external monitors went black for few seconds. Then of course the bottom taskbar disappears. Then minutes later as usual, the bottom taskbar reappears but everything is not arranged like how its suppose to. Lot of tables are freezing and lagging where I bring my mouse to that table to fold/call/raise and even use my keyboard hotkeys and pressing 10 times or more doesn't even work and I get sat out.



Then I changed aurora to low as I had it previously. And bit later, the same thing happened yet again. The screen went black for few seconds and bottom taskbar disappeared and then minutes later it come back. And during this time, tables are lagging and getting sat out. I checked and I believe I have the latest graphics card driver installed. I have the intel hd graphics 530 and nvidia geforce gtx 960m. It does show cpu 1 for HM3 which mean its using that nvidia graphic card for it. I know with stars, its usually on cpu 1 but sometimes it uses cpu 0... I don't know why. So if my graphics drivers are updated, there is nothing I can do then right?



Also, as long as I do any important windows updates... that my computer is updated. I had asked earlier that when I go to windows updates... I do see some optional updates that are available and some of those I never installed. Someone else told me those aren't necessary and as long as you do any important windows updates and it says your pc is up to date with windows updates... and there are no yellow exclamation mark on any of device manager, you are fine right?



I think there might be a chance starscaption could be causing this but I don't think it should be the case because it uses very little cpu if any. The only other thing I could think of is... maybe its because Im using 2 external monitors with it? Again pre aurora and pre 888 new software, never had these issues. But could 2 monitors with different resolutions possibly cause this? I think i might try just using only the 32' 4k monitor... and only have tables on that monitor... thus imagine 12 tables on it but if any more... it would be on same monitor but over other tables? Should I also trial and error that? If that does fix this lagging issue, then it means don't use 2 monitors with different resolutions?

There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

Note: There is a method to enable it manually but it can cause performance issues as mentioned, and it will also cause the live table hero HUD to behave the same way which would mean losing the ability to see your table image/stats* at each table which you may not like (and it could also cause performance issues when playing live). If you want the instructions on how to do this, we posted them on our forums.

*You can edit the config file to 'True' when using the Replayer, and then to 'False' when playing live to see your table image on live tables instead of lifetime hero data.


As I have mentioned in the past, I know nothing about Graphics cards or how it affects Aurora on Stars. You need to ask Stars about that or ask in the Stars thread if any players there can help you.

I think your main issue is your old CPU performance as we told you in a support ticket, not your graphics card, but I have no way to prove that to you other than you trying a new CPU/Laptop. It sounds like you have tried almost everything you can with graphics cards, so the issue is likely related to CPU or RAM but you have plenty of RAM so that is why my guess leans toward the CPU is too weak.


They are probably right but I can't say for sure. I am not a Windows support tech, I only provide support for HM3. I personally install any updates that are suggested by Windows.


The number of monitors should not matter. Most of our customers use more than one monitor without issue. I used to use 3 monitors on my desktop.

StarsCaption could be causing some or all of your issues. I believe I asked you to try playing a session without it to see if it helps but I am not sure if you ever tried that. If you have not tried a session without SC then please try that before you commit to getting a new laptop with a better CPU.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Okay thanks for that information on the the hero stat hud.



Yea it is most likely my old cpu... but again, before aurora and before new 888 software, I rarely had lag or freezing issues on the same laptop. I do remember once in a while 18+ tabling stars and/or 888 with no issue back then but that was their old software.



Well I was thinking maybe its mixing 2 monitors of different resolution which is the issue. Back then, i used 2 24' 1920x1200 resolution and rarely was there any lag at all... and this was on a 8gb ram as well on the same pc and now using 32gb. I think starscaption is possible that it could be causing this but its very hard to play without the caption. But does my external monitor getting a black screen for few seconds and the entire bottom taskbar disappearing for few minutes, then it come back to normal mean something though? That has to be related to graphics card right... or is that related to the cpu too weak? This literally has happened every single session where it happens at least one time. Yea will try a session without starscaption but if that is culprit, well that would be not good because its hard to play without it.

I already told you multiple times, I have no way to answer these hardware types of questions. That is not a common HM3 issue so it is most likely something specific to your machine. If you have the latest graphics drivers and windows updates and are still having that issue then the only thing I can suggest is to try playing fewer tables or try a a new smaller database and/or a new faster CPU/computer.

Regards,

Fozzy71
Customer Support
Hold'em Manager

i have an alias setup that includes my screennames on different sites. how do i export my database for one site only?

If you select the actual screen name for the player you want to export hands for at the top of the HM3 user interface, instead of your alias name, then I believe you can export 'Hero Only' hands via the HM3 Tools menu.

You can also select the player name and go the Overall report, or leave the Alias name selected and open the Poker Site report, then select all the hands in the bottom hands grid for that site if it is less than 100k hands then right-click and export the hands.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Okay so when playing earlier the same thing happened. I remember it asked me few times if i want to send an error report and log files, I think i clicked yes and uploaded it twice. This was while playing. Would I also get a message back on this to see something else is different this time? After this, I will just try something else as this is probably my laptop. I am thinking this might now be also related to caption because when the lag occurred, i saw like 8 different things at the bottom taskbar with starscaption and like exclamation point etc. HEM3 few times mentioned errors few times during the session.



Also have you ever heard of a case where when the client has issues and you bust out of a stars table, the table not only doesn't close... but you see the top headline of the table... but the remaining part of it is all white like a glitch? Such as imagine a stars table is ready to open and close and its white... but it just stays white the entire time? Because I could not close the stars table and that whole area stayed white the entire time. I closed stars and every other program i had opened... still there. Only when I restart the laptop, did it go away. Its like imagine if a table is about to open or close and you see its white but it just stays there and doesn't disappear etc.

Hey Fozzy. One other thing I want to ask as I will have to get a new laptop no matter what but going to try one more thing.



Do you or anyone here make changes to your computer settings like below?


my computer/advanced system properties/advanced tab


Performance box /settings.


On performance options click on Advanced Tab


On Virtual Memory box, click Change and Custom Size


Set both the initial size and the maximum size to an amount 2.5x the size of your ram. 16gb ram would mean you enter 40000mb in both windows. If you have 32gb ram, you set both to 80000MB.



Someone suggested this to me and said its to make sure the pc doesn't slow down and they do this with every pc. They said its possible stars is slowing down because of this because i have so many tables open. I am going to do this but have you heard of others who do this? They suggested this as a method to see if it would fix the issue. I have never done any configuration to my laptop ever etc. Again thank you for taking a lot of your time to answer my questions.

https://www.youtube.com/channel/UCGj...IujAGtZjKtgA3Q
No, I have never heard of that before.

Is there a way to make HM3 show Alias stats (combined stats of all screennames under a certain alias) on the HUD?

No, there is no such feature currently. We hope to implement it at some point after implementing the new HUD engine, but unfortunately, I have no estimate as to when that might be implemented.

Regards,

Fozzy71
Customer Support

Hello, is there any documantation on how to format a hand so that it's importable by HM?