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Old 09-19-2021, 01:26 PM   #54126
PaulyJames200x
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Re: Holdem Manager Support

Okay so I'm not sure how to set up the settings correctly for 888 and not even sure if i got it correct for the other sites.



The thing is when i started the hud on hem3, a hud did show up for 888 but the issue is the hud looks completely different than the hud i have for hem2. I assume this is the default hud for the hem3.



Is there a way for the hud in hem3 to appear exactly like on hem2 with the layout and the stats? My hem2 hud literally has like 5 stats on one line, then like 5 stats on the 2nd line and 5 stats on the 3rd line... but i had aligned it in a way where it doesn't block much of the table etc.. so I want my hem3 hud to look exactly like the hem2 hud stats i currently have.
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Old 09-19-2021, 04:41 PM   #54127
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Re: Holdem Manager Support

Quote:
Originally Posted by Burdman2321 View Post
Having trouble on betmgm(party) to get my hud to make the display pop up correctly with the right players names.

I’ve tried to shift them around and it doesn’t work like it has on other sites.


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Please make sure your poker site's preferred seating options are configured and matched to your HM3 - Tools - Site Settings - My Seat options.

If you continue to have problems: Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

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Old 09-19-2021, 04:45 PM   #54128
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Re: Holdem Manager Support

Quote:
Originally Posted by Gcm1998 View Post
Is there a 'session won %' on any hm3 reports?
Unfortunately there is no such stat or filter. You might be able to calculate it manually if you open the Sessions report and right-click - 'Save As...' the report to a CSV file then open that in a spreadsheet program and do some filtering by the Net Won column.

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Old 09-19-2021, 04:50 PM   #54129
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Re: Holdem Manager Support

Quote:
Originally Posted by PaulyJames200x View Post
Okay that got it to work. It then updated to 3.1.18.0.


So after doing this, it goes to the poker site setup wizard.



It shows


partypoker Red X

pokerstars Green Check

pacific Red X

WPN Red X

Revolution Red X


I'm on partypoker and it shows


Auto import folders

Check mark c:/programs/partygaming/partypoker/hand history



Do i click add or auto detect? So hem3 autodetected my stars hand history but not the other ones? I want to add party, 888 and wpn to it at the moment.
Here are all our site setup guides for the ones that did not auto detect.

Quote:
Originally Posted by PaulyJames200x View Post
Do I leave partypoker as it is with the Red X? Right now it shows an exclamation point that has orange in background.


Again it shows

Check mark c:/programs/partygaming/partypoker/hand history


When I click next, it gives me option of specific seat or none... use hand history seat. Which do i choose?




For Pacific, it shows

Auto import folders


check mark check mark c:/users/my name/documents/888poker/hand history


I the click next and it goes to


My Seat


Do i click on


Specific seat
Auto center
None Use hand history seat



Which of these 3 do i choose for pacific?




I also did not set up the hud yet for hem3. I want to set it up with the same exact stats like with hem2.
If the site is properly configured the red/orange marks will change to green once you have played some live hands.


Quote:
Originally Posted by PaulyJames200x View Post
Okay so I'm not sure how to set up the settings correctly for 888 and not even sure if i got it correct for the other sites.



The thing is when i started the hud on hem3, a hud did show up for 888 but the issue is the hud looks completely different than the hud i have for hem2. I assume this is the default hud for the hem3.



Is there a way for the hud in hem3 to appear exactly like on hem2 with the layout and the stats? My hem2 hud literally has like 5 stats on one line, then like 5 stats on the 2nd line and 5 stats on the 3rd line... but i had aligned it in a way where it doesn't block much of the table etc.. so I want my hem3 hud to look exactly like the hem2 hud stats i currently have.
You have to import the HM2 HUD profile to HM3 using the HM3 - HUD - 'Import HM2 HUDs...' option or by exporting the profile from HM2 first then using the HM3 - HUD - HUD Editor... - Options - 'Import HM2 Profile' option.

If you (1) left-click the Table 'HUD' panel you can (2) choose the HUD you want to use then (3) open the menu again as shown in the attached image to set it as the default profile for that table type:



You will need to do the same for each site/game you play unless you apply it to 'Any' in the HUD Options... Profile Select menu.

These HUD settings are saved and can be managed/created in the HUD - HUD Options: 'Profile Select' menu. Here is an example of how I have mine setup for cash and tournament testing:





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Old 09-19-2021, 06:28 PM   #54130
PaulyJames200x
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Re: Holdem Manager Support

On 888, it does show a green check mark.



For My Seat, I made it Autocenter as mentioned in the guide.



I then clicked on the Import HM2 Huds. When I did this, I have several custom huds that i configured with hem2. But there is only one hud configuration that I use and I use that for every site whether its 888 or stars. Lets call that hud layout 2 as the name for it. I clicked on that.



When I open an 888 table, I see it shows HUD in bold red in top middle of the table and it has a hud which is the default it seems. I click on it and click on hud layout 2 which is the layout I imported earlier. When I do this, I notice the hud does look like the one im using with hem2. But the main issue is... the hud is not where its suppose to be for each player. It seems like its a bit off to the left of each player? Shouldn't the hud be exactly the same place on the 888 table like when I was using Hem2?


I don't even remember the exact position of my hud when i used hem2 hud on the 888 tables. But I had it set where the hud blocked very few things on the table. I assume I cannot get the exact hud layout like with hem2 unless I took like a screenshot of my hud when using hem2 on the 888 tables then?


I notice I had to click on unlock layout before I could move the hud positions. HEM2 didn't do this?





The set profile as default for this table type, I clicked on that on the individual table.


But im confused with the last 2 pictures you posted. Again i want to use the same
HUD LAYOUT 2 that is the on i use with hem2 on all my tables regardless of site.


I currently changed it to


Profile - Tournament - Hud 2 Layout (HM2 Import)


Under it now shows


Tournament - Active Profile Definitions


Any Any Any Any Any Tournament - Hud 2 Layout (HM2 Import)



Do I do that for the cash game as well if I want the same hud layout in cash?


Thanks.

Last edited by PaulyJames200x; 09-19-2021 at 06:52 PM.
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Old 09-19-2021, 06:29 PM   #54131
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Re: Holdem Manager Support

I could also add the other custom huds i created in hem2 to this hem3 right? But since I don't use it... I can still do that? Might as well add it?


Again I only use one hud configuration and its called Hud 2 Layout which I already imported to HEM3.






Also is there any reason why it doesn't show the last 3 winners of the last 3 pots? In HEM2, I had it where you see the last winners of the last 3 pots and shows the pot size amount and also the vip pfr average of the table. But it doesn't show this on the table? Its suppose to show in the top middle of where the Bolded Red Hud is.... but its not there?


Now when i had first started the hud for hem3, before i switched to Hud 2 Layout... it did show I believe the winner of the last 2 pots in the top left corner of the screen. I thought since I am using the Hud 2 Layout (HM2 Import), well that would also be there?




Also since Im using the trial version, that HM Trial - Upgrade in bolded red is stuck there right until I buy it? So I can't remove it? Also could I remove the Hud in the top middle or not?

Last edited by PaulyJames200x; 09-19-2021 at 06:52 PM.
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Old 09-19-2021, 06:56 PM   #54132
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Re: Holdem Manager Support

Quote:
Originally Posted by PaulyJames200x View Post
On 888, it does show a green check mark.



For My Seat, I made it Autocenter as mentioned in the guide.



I then clicked on the Import HM2 Huds. When I did this, I have several custom huds that i configured with hem2. But there is only one hud configuration that I use and I use that for every site whether its 888 or stars. Lets call that hud layout 2 as the name for it. I clicked on that.



When I open an 888 table, I see it shows HUD in bold red in top middle of the table and it has a hud which is the default it seems. I click on it and click on hud layout 2 which is the layout I imported earlier. When I do this, I notice the hud does look like the one im using with hem2. But the main issue is... the hud is not where its suppose to be for each player. It seems like its a bit off to the left of each player? Shouldn't the hud be exactly the same place on the 888 table like when I was using Hem2?
No, HM3 will not know what positions the HUD used in HM2. You need to adjust that manually yourself.

- By default the HUD components placed on the table are locked in position to avoid accidentally moving the HUD while playing.
- To move the HUD component boxes to new locations on the table please see this FAQ.
- Hold the Control key and left mouse button while dragging the HUD components to the new location.
- Once they are positioned how you want them you will want to click the HM3 Table 'HUD' icon and 'Save Layout' or 'Lock & Save Layout'.
- You can alternatively click the HM3 'HUD' icon and Unlock the HUD to move HUD groups around on the table without the need to hold the control key. This also applies to moving the HM3 Table 'HUD' icon - hold the modifier key to drag it; and also applies when moving mucked cards and board cards. To see the position of all mucked cards, use the HM3 Table 'HUD' icon to enable "Configure Mucked Cards".
- p.s. The Graphical HUD does not have a lock on the HUD and it is moved using the right mouse button, like HM2. If you want to move the Ring or Line panel independently you have to left click the 'HM3' icon at the top of the table and uncheck the 'Lock Panels' option before you use the right mouse button to move a panel for a player.

Quote:
Originally Posted by PaulyJames200x View Post
I notice I had to click on unlock layout before I could move the hud positions. HEM2 didn't do this?
HM2 did not have a lock layout feature.



Quote:
Originally Posted by PaulyJames200x View Post
The set profile as default for this table type, I clicked on that on the individual table.


But im confused with the last 2 pictures you posted. Again i want to use the same
HUD LAYOUT 2 that is the on i use with hem2 on all my tables regardless of site.


I currently changed it to


Profile - Tournament - Hud 2 Layout (HM2 Import)


Under it now shows


Tournament - Active Profile Definitions


Any Any Any Any Any Tournament - Hud 2 Layout (HM2 Import)
That is what you want.

Quote:
Originally Posted by PaulyJames200x View Post
Do I do that for the cash game as well if I want the same hud layout in cash?


Thanks.
If you want to use the same HUD on cash tables you have to open the HM3 - HUD - HUD Editor... menu and select that 'Profile' from the list then click the Options button and 'Duplicate Profile' option which will open a menu where you can rename it if needed and assign it to [x] 'Cash' instead of

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Old 09-19-2021, 07:01 PM   #54133
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Re: Holdem Manager Support

Quote:
Originally Posted by PaulyJames200x View Post
I could also add the other custom huds i created in hem2 to this hem3 right? But since I don't use it... I can still do that? Might as well add it?

Again I only use one hud configuration and its called Hud 2 Layout which I already imported to HEM3.
You can import the other HM2 HUDs to HM3 if you might want to use them in the future. The only negative to doing that is it will make the 'Profile' list in the HUD Editor, and in the Table HUD, longer when trying to switch between profiles.


Quote:
Originally Posted by PaulyJames200x View Post
Also is there any reason why it doesn't show the last 3 winners of the last 3 pots? In HEM2, I had it where you see the last winners of the last 3 pots and shows the pot size amount and also the vip pfr average of the table. But it doesn't show this on the table? Its suppose to show in the top middle of where the Bolded Red Hud is.... but its not there?


Now when i had first started the hud for hem3, before i switched to Hud 2 Layout... it did show I believe the winner of the last 2 pots in the top left corner of the screen. I thought since I am using the Hud 2 Layout (HM2 Import), well that would also be there?
The HM2 recent winners list in the HUD was not part of the profile in the editor, so it does not come across directly on HM2 HUD Import. You will have to copy the Table Averages group from one of the default HM3 HUD Profiles. We are looking into the possibility of automatically creating Recent winner list when importing HM2 HUD Profiles.

Here are the instructions on how to add table averages to any HUD profile:

Open the HUD - 'HUD Editor...' and select one of the default HM3 'Profiles' that has the 'Table Averages' group included. In the upper left 'Group' window select the 'Table Averages' group and click the small button right of the Delete button and 'Export Group' to your computer. Then switch to the HUD Profile that doesn't show them and 'Import Group' for that Table Averages group file you just exported.

Here is a short video showing the process.


Quote:
Originally Posted by PaulyJames200x View Post
Also since Im using the trial version, that HM Trial - Upgrade in bolded red is stuck there right until I buy it? So I can't remove it?
Correct.

Quote:
Originally Posted by PaulyJames200x View Post
Also could I remove the Hud in the top middle or not?
Unfortunately it is not possible to remove that small Table HUD icon/menu so you will just need to move it to a place on the table out of the way and save the layout so the new position is remembered on all tables.

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Old 09-19-2021, 08:29 PM   #54134
PaulyJames200x
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Re: Holdem Manager Support

Okay in the first part with importing more hm2 huds would make the profile list in the hud editor longer. Do you mean when clicking on the HUD on the table and then scrolling all the way down to



Tournament Hud 2 Layout (HM2 Import)



then clicking the arrow and it would just have so many options as oppose to like 6 options now showing? Also when I click that, I see on the bottom set profile as the default type for this table type. So check the last part since if I do that, then it would show the Hud 2 Layout (HM Import) as oppose to the Tournament - Default right?



The HM2 recent thing in the hud... I did that. But it seem to only show the winners of the last 2 pots. So I can't change it to last 3 pot winners? I do see a VP and FP and and another number next to it. That VP is vpip, pf is preflop raise... but the last number is ?



Because I know the numbers that are showing for the last 2 pots shows the pot size. But what is that number next to the pf? I mean its certainly not the average pot size since that number is much lower than the last two pots.



Also I notice after a pot is over, you see what the player cards were and its like in rectangular form and it shows the equity each player had on flop, turn and river. I never saw this with hem2. Was that available on hem2? Now is there a way to turn this option off though on hem3? It does seem nice but curious if that could be removed.
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Old 09-19-2021, 09:02 PM   #54135
PaulyJames200x
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Re: Holdem Manager Support

For setting up partypoker, is there even any setup one has to do since you can't use a hud there?


I see in the instructions to check the Store Hand History Logs but I don't see that in advanced under settings?





When setting up stars, my seat should be


Automatically Detected? Or should it be Specific seat or none (use hand history)?





With 888, its suppose to be auto center? Or preferred seating for my seat? I read in the 888 setup guide that said do auto center... but then it said if you want your hud to align correctly, you need to do preferred seating?
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Old Yesterday, 06:10 AM   #54136
Gcm1998
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Re: Holdem Manager Support

Quote:
Originally Posted by Holdem Manager View Post
Unfortunately there is no such stat or filter. You might be able to calculate it manually if you open the Sessions report and right-click - 'Save As...' the report to a CSV file then open that in a spreadsheet program and do some filtering by the Net Won column.

Fozzy71
Customer Support
Thanks. The problem is the session reports don't work. Whenever I try top open them HM3 freezes and I have to shut it down.
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Old Yesterday, 02:58 PM   #54137
PaulyJames200x
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Re: Holdem Manager Support

I was using hem3 for 888 and the hud worked fine. But now it suddenly doesn't work? I remember after closing the hem3, it said there were internal errors and then it ask if i want to send info and i clicked no.


I then restarted hem3... the hud does not work? I would click start hud... then usually after a bit, it shows up... but now it doesn't?


I did not do any changes to it.
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Old Yesterday, 03:16 PM   #54138
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Re: Holdem Manager Support

Quote:
Originally Posted by Gcm1998 View Post
Thanks. The problem is the session reports don't work. Whenever I try top open them HM3 freezes and I have to shut it down.
- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Please update to our latest beta version of HM3 from this link.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).

If you continue to have problems: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

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Old Yesterday, 03:33 PM   #54139
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Re: Holdem Manager Support

Quote:
Originally Posted by PaulyJames200x View Post
Okay in the first part with importing more hm2 huds would make the profile list in the hud editor longer. Do you mean when clicking on the HUD on the table and then scrolling all the way down to

Tournament Hud 2 Layout (HM2 Import)

then clicking the arrow and it would just have so many options as oppose to like 6 options now showing?
Correct.

Quote:
Originally Posted by PaulyJames200x View Post
Also when I click that, I see on the bottom set profile as the default type for this table type. So check the last part since if I do that, then it would show the Hud 2 Layout (HM Import) as oppose to the Tournament - Default right?
Correct.


Quote:
Originally Posted by PaulyJames200x View Post
The HM2 recent thing in the hud... I did that. But it seem to only show the winners of the last 2 pots. So I can't change it to last 3 pot winners?
HM3 shows 2 instead of 3. If you want to see 3 then you have to open the HUD Editor, select that profile, select the Table Averages group, then add a new line and add the 'Recent Winner Name 3' and 'Recent Winner Pot 3' stats to the HUD.


Quote:
Originally Posted by PaulyJames200x View Post
I do see a VP and FP and and another number next to it. That VP is vpip, pf is preflop raise... but the last number is ?

Because I know the numbers that are showing for the last 2 pots shows the pot size. But what is that number next to the pf? I mean its certainly not the average pot size since that number is much lower than the last two pots.
The 3rd number in the Table Averages group is the 'Avg Pot Size' stat. I believe it uses the last 10 or more pots to calculate that number.


Quote:
Originally Posted by PaulyJames200x View Post
Also I notice after a pot is over, you see what the player cards were and its like in rectangular form and it shows the equity each player had on flop, turn and river. I never saw this with hem2. Was that available on hem2? Now is there a way to turn this option off though on hem3? It does seem nice but curious if that could be removed.
HUD - HUD Options... - General Settings / General - Mucked Cards = uncheck the [ ] Display and [ ] Show Equity Percentages options if you want it completely removed.

Quote:
Originally Posted by PaulyJames200x View Post
For setting up partypoker, is there even any setup one has to do since you can't use a hud there?

I see in the instructions to check the Store Hand History Logs but I don't see that in advanced under settings?
If you play PartyPoker.com there is nothing to setup as they do not write live hands or allow HUDs. You have to download and manually import hands.



Quote:
Originally Posted by PaulyJames200x View Post
When setting up stars, my seat should be

Automatically Detected? Or should it be Specific seat or none (use hand history)?
I linked to a FAQ about this I believe. You need to setup stars to [x] Always Auto Center' and then set HM3 to 'Automatically Detect'.



Quote:
Originally Posted by PaulyJames200x View Post
With 888, its suppose to be auto center? Or preferred seating for my seat? I read in the 888 setup guide that said do auto center... but then it said if you want your hud to align correctly, you need to do preferred seating?
This is explained in the FAQ I linked to previously.

888 Poker sits you in the bottom center of the table when playing and there is no way to change this. When setting up Holdem Manager 3 Preferred Seating for 888 Poker, use the "Auto Center" option.


Quote:
Originally Posted by PaulyJames200x View Post
I was using hem3 for 888 and the hud worked fine. But now it suddenly doesn't work? I remember after closing the hem3, it said there were internal errors and then it ask if i want to send info and i clicked no.

I then restarted hem3... the hud does not work? I would click start hud... then usually after a bit, it shows up... but now it doesn't?

I did not do any changes to it.
- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Please update to our latest beta version of HM3 from this link.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).

If you continue to have problems: Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

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Old Today, 12:32 AM   #54140
PaulyJames200x
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Re: Holdem Manager Support

I added Recent Winner 3 and Recent Winner Pot 3.



But is there a reason it looks like this?



VPIP PFR Avg Pot Size
Recent Winne... Recent Winne...
Recent Winne... Recent Winne...
Recent Winne... Recent Winne...



Like for the 1st two Recent Winne... under VPIP PFT it takes like a whole block so to speak.


But when i added Recent Winner 3 and Recent Winner Pot 3... its like these 2 stats got squished... into one block so to speak? Like how come it doesn't look like the 2nd and 3rd blocks so to speak if you know what I mean?

Last edited by PaulyJames200x; Today at 12:39 AM.
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Old Today, 12:38 AM   #54141
PaulyJames200x
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Re: Holdem Manager Support

For the last part... how often do we need to update the newest beta version of HM3?



Do we do it everytime if the hud doesn't work or something? Again I was playing earlier on 888 today and the hud didn't work at one table but it worked at the other. But also there was like some error when I restarted hem3.



Also, there are 2 icons on my desktop after I installed HEM3... Holdem Manager 3 and HM Hud Only. Does one ever click on HM3 Hud only as oppose to Holdem Manager 3 icon on the desktop? I assume that you click on it if you just want the HUD on like stars or 888 but don't want to import hands? But then again, don't you need to import hands in order for the hud to work?



Also I notice on my task manager when HEM3 was on but it either worked or not worked... there were like four different HEM3 applications. That is how it is? Now for some reason I only see 2 processes... but this is on the Background Processes... but not showing on Apps?
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