Quote:
Originally Posted by slimshady1999
HM3 was working fine this morning. Then I noticed a HM3 update hours later and updated to latest version. And now HM3 won't start at all.....Even after I exited server, closed HM3 with task manager, etc. And even after restarting my PC and making sure my PC is up to date. I am on Windows 10. Regardless of any of the things I tried above, HM3 will no longer start after updating HM3 and I keep getting message: "HM3 could not start due to missing or corrupt files: cefsharp-v6.zip
Please reinstall the software. If the issue remains contact HM support."
What do I do now? How do I make sure I don't lose my database? If needed, how do I correctly reinstall HM3? If that doesn't work how do I go back to the previous version of HM3?
Quote:
Originally Posted by slimshady1999
Not sure if this matter but I always use a standard windows account (instead of admin) but right click and run as admin for HM3 for security reasons. Usually works fine.
If you use an Windows administrator account, or change standard user account to an administrator, are you able to update and launch the software?
You should not have to worry about your database but if you want to make a copy of the database to be sure you can copy the {DatabaseName}.hmdb file from C:\Users\{UserName}\Documents\Holdem Manager 3\Databases to another Drive\Folder to have a backup copy.
If you continue to have problems:
The error you are experiencing is happening because of an issue with the installation on your machine. This is usually caused by a security software or one of the dependencies being corrupt or missing. If you can send us log files, we can try to give you more precise instructions, however the following steps should ensure the integrity of HM3 installation.
Please try do a clean re-install of HM3:
1) Uninstall HM3 and delete the following folder with additional HM3 files - C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\Kits. If you can't see it,
turn off the windows option that is hiding that directory.
2) Delete C:\Program Files (x86)\Holdem Manager 3\ if it remains after uninstall.
3) Restart your PC
4) Download and install latest beta version of HM3
from this link.
If you continue to have problems please try to make sure you have the latest VC++ and CefSharp dependencies as instructed
in the following guide.
If none of that helps: Please create a support ticket via the
'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach
a set of log files and a screenshot and detailed description of the issue in the support ticket you created.
p.s. The previous stable version 3.1.16.0 can be downloaded
from this link. The previous beta version 3.1.16.7292 can be downloaded
from this link but that is technically the exact same as our new 3.1.17.0 with only the version number being changed from beta to stable.
Fozzy71
Customer Support