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Old 07-24-2021, 06:57 AM   #53976
ADK
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Re: Holdem Manager Support

^ Export->Import Group seemed to do the trick
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Old 07-24-2021, 08:20 PM   #53977
slimshady1999
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Re: Holdem Manager Support

My trial for Omaha in HM3 has ended. If I decide to play omaha without trial but have HM3, Hand Grabber loaded etc.....and then lets say I do decide to buy omaha HM3 a month later, would I have my hands recorded in HM3 that I played after the trial but before I paid for omaha HM3?
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Old 07-25-2021, 09:51 AM   #53978
Holdem Manager
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Re: Holdem Manager Support

Quote:
Originally Posted by slimshady1999 View Post
My trial for Omaha in HM3 has ended. If I decide to play omaha without trial but have HM3, Hand Grabber loaded etc.....and then lets say I do decide to buy omaha HM3 a month later, would I have my hands recorded in HM3 that I played after the trial but before I paid for omaha HM3?
Yes. All hands you play at supported sites/games get auto imported to the database and archived, the license simply determines which of those played hands you can see in the Reports and HUD data.

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Old 07-25-2021, 04:30 PM   #53979
JasonP530
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Re: Holdem Manager Support

Quote:
Originally Posted by Holdem Manager View Post
Apparently the NC support person was on vacation last week. The NC developer should reply to your ticket soon.

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I still have not received a reply regarding this. Any updates?
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Old Yesterday, 04:24 AM   #53980
Steamy Kangaroo
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Re: Holdem Manager Support



Looks like I canceled or didn't tick box for auto Maintenance renewal at the start. Was thinking will pay for it when it is time to pay. To even see if I am interested to extend.



Today at middle of grind, HUD just turned off, great. And this pop-up showed up. Very nice. Was thinking I could use current version of HM3 even if I do not have ticked auto payment for annual Maintenance fee.

Clicked "Reinstall Old Version"

Got downgraded to 4 month old 3.1.16.0 version, even though my "license" finished couple days ago. And I have not updated HM3 since 29th July.



Probably something in the Terms and Conditions that you can use only latest "Stable" version. Well played HM3, well played.

Cherry on the cake, was looking for 15 minutes in your website where I can pay my 40$ to continue use latest HM3 version but couldn't find any. Now I need to wait answer from support, already obviously submitted ticket. Just wanted to post here to warn other users, that you force to downgrade HM3 to 4 months old version to keep it running.
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Old Yesterday, 02:49 PM   #53981
Holdem Manager
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Re: Holdem Manager Support

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Originally Posted by JasonP530 View Post
I still have not received a reply regarding this. Any updates?
I'm sorry to hear you're having issues with the software and I apologize for the delay in reply.

You should have hopefully received a reply now as management asked the NC developer and one of our part time testers to get all the NC tickets caught up last week.

Quote:
Originally Posted by Steamy Kangaroo View Post


Looks like I canceled or didn't tick box for auto Maintenance renewal at the start. Was thinking will pay for it when it is time to pay. To even see if I am interested to extend.



Today at middle of grind, HUD just turned off, great. And this pop-up showed up. Very nice. Was thinking I could use current version of HM3 even if I do not have ticked auto payment for annual Maintenance fee.

Clicked "Reinstall Old Version"

Got downgraded to 4 month old 3.1.16.0 version, even though my "license" finished couple days ago. And I have not updated HM3 since 29th July.



Probably something in the Terms and Conditions that you can use only latest "Stable" version. Well played HM3, well played.

Cherry on the cake, was looking for 15 minutes in your website where I can pay my 40$ to continue use latest HM3 version but couldn't find any. Now I need to wait answer from support, already obviously submitted ticket. Just wanted to post here to warn other users, that you force to downgrade HM3 to 4 months old version to keep it running.
We use the latest stable version for the 'max version' allowed if your Support & Maintenance (S/M) plan expired. We generally do not go this long between stable releases but unfortunately we kept getting reports of unexpected blocker bugs in each beta released after 3.1.16.0. Our current beta 3.1.16.7292 finally addresses all those issues I believe/hope so we should be able to make that build into our next stable 3.1.17.0 release soon as long as we don't see any major issues reported by customers that are using that beta.

p.s. Edit: I asked our QA/Testing Manager to talk to management about the possibility of using beta releases to limit the 'max version' if possible.

Fozzy71
Customer Support

Last edited by Holdem Manager; Yesterday at 02:59 PM.
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Old Yesterday, 07:36 PM   #53982
Steamy Kangaroo
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Re: Holdem Manager Support

Sorry for rant yesterday, was quite frustrated when middle of deepruns HM3 just decided to work on 1 table haha.

Seems more logical to allow using latest whatever version there is until which one user has paid.

Support (Vlad) answered me to ticket: Please open HM3 menu item Help - My licenses. There should be a button.



There is no button.
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Old Yesterday, 08:50 PM   #53983
Steamy Kangaroo
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Re: Holdem Manager Support

Just started session and my Custom made HUD with a lot of Custom Pop-Ups is gone after you forced me to downgrade. What the ...?
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Old Today, 11:02 AM   #53984
Holdem Manager
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Re: Holdem Manager Support

Quote:
Originally Posted by Steamy Kangaroo View Post
Sorry for rant yesterday, was quite frustrated when middle of deepruns HM3 just decided to work on 1 table haha.

Seems more logical to allow using latest whatever version there is until which one user has paid.

Support (Vlad) answered me to ticket: Please open HM3 menu item Help - My licenses. There should be a button.



There is no button.
What is your 6 digit support ticket number? Here is a direct link to your My Tickets page. If you can post the ticket number here or reply to the ticket with a link to my post here we can update your account max version to the latest beta 3.1.16.7292.

Did you edit that image to remove your email address for posting in the forums? Can you please send an unedited screenshot of the My Licenses menu in your support ticket please for us to review against your account information.


Quote:
Originally Posted by Steamy Kangaroo View Post
Just started session and my Custom made HUD with a lot of Custom Pop-Ups is gone after you forced me to downgrade. What the ...?
It is completely gone from the HUD - HUD Editor - 'Profile:' drop-down list? I am not sure what would cause that. If you have a backup/exported copy of it you should be able to import it again.

Fozzy71
Customer Support
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Old Today, 07:51 PM   #53985
Steamy Kangaroo
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Re: Holdem Manager Support

Hello Fozzy, thanks for replies, yes I removed my e-mail before posting screenshot here but now there appeared button "Renew Subscription" under my profile - subscriptions - inactive. Before it wasn't there. Will buy immediately.

Quote:
Originally Posted by Holdem Manager View Post
It is completely gone from the HUD - HUD Editor - 'Profile:' drop-down list? I am not sure what would cause that. If you have a backup/exported copy of it you should be able to import it again.
Fozzy71
Customer Support
Yeah everything was gone. Luckily I reinstalled Windows 4 months ago so had saved my HUD profile and imported it back just now, but it is with 3 panels and all panel positions on table also has gone, have to move them around again for all the sites I play at.

At HUD Editor my Custom HUD was completely gone. Only place I could find my Custom HUD mentioned was in: HUD Options: Profile Select - Tournaments and it was in Tournament - Active Profile Definitions but on tables it did not appear as everywhere else it was gone.
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