I'm not 100% sure what I hope to get out of this post, but feel like I want to make it anyways. Perhaps just to hear one of the reps acknowledge or say something about it.

I've recently started the hard work of trying to move from HM2 to HM3 and so far I am really really disappointed. There seems to be a ridiculous amount of bugs, from small stuff to pretty big ones, and there also seems to be a pretty high number of things that at best can be described as strange design choices.

In the week or so that I've really put in time with HM3 I've had in excess of 50 error messages where I've been prompted to send logs. Bugs including report filters not working, stats showing up wrong (400% call vs river bet for example, a player showing up as a 76bb/100 winner in a large sample is another), in the opponents tab a player who never plays lower than 400nl has all his hands showing as 2nl and lower in the summary, when you select multiple hands to view in the replayer the grey bars at the bottom must be a bug (or extremely strange design) and the text when hovering over them displays won/loss na and pot 0.00bb, to smaller things like the dealer button in the replayer covering the bet amount so that it can't be seen.

I am also baffled by how much manual work has to be done to migrate from HM2 to HM3. The bugs with text padding and font sizes means that if you have a detailed hud that requires a certain layout to fit the tables you basically have to make a hud from fresh. The hud popups also look very different which requires a lot of work if you want them to look similar to what you are used to. The hud popups that you have notecaddy-popup-stats attached to (the heatmaps, caddysparks and so on) don't follow when you import from hm2 so have to be manually added again. And lastly filters...all the filters that you have used during the years with hm2 need to be done from scratch in hm3. I love my filters and have hundreds. Was it really the right choice to make them worthless? There had to be alternatives when designing hm3.

I'm so deeply invested in holdem manager (been using it for what must be over 15 years) that a switch to PT4 och H2N will most likely never happen, but I gotta be honest and say I'm a lot closer to it now than I have ever been.

I do apologize if this is harsh, but I felt I needed to write it.

/Meatball

p.s. I forgot to mention Range Wizard which very much feels like it should be in alpha stage, maybe beta but that is stretching it.

We ALWAYS appreciate constructive feedback and certainly respect that you have probably thousands of hours invested in using HM2.

I would REALLY appreciate any details that you can provide me and will work with our team to get you further feedback and, for any items actionable for our dev team, will advise in that regard also.

Feedback on RW is also really appreciated. We will be releasing a new version of RW that will also have additional functionality. If interested, would get your feedback on that also.

Please shoot me an email (jim@holdemmanager.com).

Kind Regards,

Jim Varnon
Managing Director

- By default the HUD components placed on the table are locked in position to avoid accidentally moving the HUD while playing.
- To move the HUD component boxes to new locations on the table. Please see this FAQ.
- Hold the Control key and left mouse button while dragging the HUD components to the new location.
- Once they are positioned how you want them you will want to click the HM3 Table 'HUD' icon and 'Save Layout' or 'Lock & Save Layout'.
- You can alternatively click the HM3 'HUD' icon and Unlock the HUD to move HUD groups around on the table without the need to hold the control key. This also applies to moving the HM3 Table 'HUD' icon - hold the modifier key to drag it; and also applies when moving mucked cards and board cards. To see the position of all mucked cards, use the HM3 Table 'HUD' icon to enable "Configure Mucked Cards".
- p.s. The Graphical HUD does not have a lock on the HUD and it is moved using the right mouse button, like HM2. If you want to move the Ring or Line panel independently you have to left click the 'HM3' icon at the top of the table and uncheck the 'Lock Panels' option before you use the right mouse button to move a panel for a player.


Click the Active Player button at the top of any report, click the 'Select Player...' button and look for the player name 'Hero' near the top with the Ignition icon.



Fozzy71
Customer Support

Unfortunately this is not possible at this time. I forwarded your comments/suggestion to the Ignition Hand Grabber (IHG) app developers for review and future consideration for possible improvements if possible.

Edit: I just got the following from a developer:

We also released a new HM3 App that will make population study much easier. We have a free version of the Range Wizard app under the HM3 - Apps menu if you click 'Get HM3 Apps...'. This app will also soon be getting new functionality to study leaks as well as explore ranges.

We also have a feature request for removing the hero from the Opponents List view, and a request to make building aliases easier.
- HMT-3875 Opponents List: Add option to filter out heroes from list
- HMT-5193 Add ability to multi select/add multiple players to an alias at once

These feature requests have been documented in detail and provided to the developers for future consideration. If you want to be notified if/when they added please send an email via the 'Contact Support' link and include "Notify Me When HMT-3875 and HMT-5193 Are Resolved" in the subject line and body of the email.


Fozzy71
Customer Support

Thank you very much! you answer made me think about the possibility of having graphical HUD just on ignition when I also play PS with normal HUD, is that possible? thanks again

Unfortunately that is not possible. The HM3 - HUD - [x] Graphical HUD toggle simply turns that HUD type on or off globally. The only way to use 2 different HUD profiles on 2 different tables/sites is by enabling the [x] Standard HUD then configuring the different Standard HUD profiles as needed in the HUD - HUD Options - Profile Select menu.

Fozzy71
Customer Support

Is there a way to see player win % in the replayer? HM2 used to show this and I don't see it/don't see a setting for it in HM3.

Yes if you could add all of the thousands of players at once instead of one by one that would work. Thank you

This is a great response. For me, adding something about my claims along either the lines of "yeah, developing hm3 has been a lot harder than we thought and we know there is still a lot left to fix, but we are working as hard as we can", or (if that is the case) "most people seem very happy about hm3, and I am suprised to hear that you have had so many issues". I understand if as a business decision you don't want to acknowledge that it's actually going worse than you had planned or hoped, but for me personally that would make it easier to swallow.

Taking a step back, I do like looking forwards instead of back, and even though I would have preferred not to take an active role in making hm3 work as intended I can put together a list of the things that are not working or seem to work worse than wanted.

Is email preferred over forum?

Thanks for reading my posts and replying,

Meatball

Is it possible to filter hands from one specific regular speed table in Ignition. I want to watch the hands from a session in succession.

They should be showing by default as shown in this image example:



If you are not seeing the percentages then it is likely a site specific issue that we need your hands sent in so we can test, duplicate and document the issue for the developers as instructed below.

If you have not updated to beta version 3.1.14.6517 yet please update to the beta from this link.

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Fozzy71
Customer Support

Email is preferred: Please send the email to jim@holdemmanager.com or you can send it in a support ticket on our site to Jim Varnon's attention and our support guys will forward it to him.

Fozzy71
Customer Support

You can replay hands from an individual table if you open the 'Sessions By Table' report, or you can replay all hands from every table in a session via the 'Sessions' report.

- Go to the 'Cash' Mode - Report Selector - 'Sessions By Table' report
- Select the session/table you want to replay from the top window
- Click the 'Time' column heading in the bottom hands datagrid window to sort from most recent, to the oldest hand, for that particular session
- Change the 'Last 100' drop-down to a larger number if you played more than 100 hands in that particular session/table
- Left-click the top/first hand in the list, click 'Ctrl+A' to select all hands then right-click the first hand and choose 'Replay' from the menu

Fozzy71
Customer Support

For whatever reason my HUD isnt tracking my stats and I have it supposedly tracking "everyone" not the option "everyone but hero". Did I do something wrong? just want to see my own stats to see how I look to others using a HUD as well. Thanks

Hi!

Thanks for the reply.
I think it can't be the "closing tables too early" issue, because then my results should sometimes be off to the + side also, right? If it was this, it'd mean that I'm losing a lot of bb's when ending the session every time.

I'll try to get hold of all my PS data and see if I figure out anything else.

But now I have another problem:

I tried to upgrade to HM3, so I downloaded the free trial and installed it on my comp. When I try to open it, I get this kind of message:



Any ideas how to fix this?


Thanks in advance!

https://gyazo.com/ddf7449949bbcb10adb20cfd0323fc33

I have all these files taking up disk space. Can I delete some/all of them?
Thanks.

Do you have the same problem if you switch the HUD on the table to another profile from the 'Table HUD' menu at the top of the tale?

If you continue to have problems: Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

Fozzy71
Customer Support

Please update to our latest beta version of HM3 from this link.

If you continue to have problems: Please create a support ticket with a link to this thread and your forum username.

Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
- Here is a short video showing how to collect those event viewer logs.

b) Also send the following HM3Logs files manually:
- Close HM3 and the Holdem Manager Server icon in the system tray.
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
- Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error.
- Here is a direct link to your My Tickets page.
- Here is a short video showing how to collect those HM3logs.

Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using WeTransfer or FileDropper or Google Drive and copy/paste the download link to us.

Fozzy71
Customer Support

You can delete all of those *.msi installers EXCEPT for whatever version of HM3 you have installed. Open HM3 and check the upper left part of the header and you should see 3.1.14.0 based on those files, so you can delete all those files except the 3.1.14.0.msi file as you will need that to be able to update to our current 3.1.14.6517 beta or the next stable version 3.1.15.0.

We recommend you maintain more than 20% free space on your system drive. Please see this FAQ to clear up some more free space from other areas of your system.

Fozzy71
Customer Support

Fozzy, thanks for your swift response and constant help to the HM3 community. I switched to another HUD profile then switched back to the default one I usually use and that seemed to have fixed it for the time being. Thank you!

Any reason why the sessions would be split up incorrectly? For example, my session will end at 9:39pm in the sessions tab, and it will have the next session starting at 9:40pm the same day. No manual breaks by me as far as I can tell.

That is good news, thanks for letting me know.

We have a couple different open developer tickets about sessions being split incorrectly in the Sessions Report and Live Play views, but without seeing some screenshots and hand history files it is hard to know which of those specific issues is what you are experiencing.

If you haven't update to the latest beta 3.1.14.6517 yet please update from this link.

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Fozzy71
Customer Support

Giant +1,

Came to post something extremely similar. I understand the need for you guys to price up + change to subscription (and I support it, HM1 and HM2 were very underpriced relatively to the value delivered), but releasing HM3 with so many problems is really disappointing.

Hope the near term releases are far more stable

I agree with this, I like to support the company and understand this is a more sustainable model.

Hi thanks for the answers. New short one:

How can I back up my notes on note caddy (the HUD notes). Is there a file that I can copy-save? where?