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04-25-2020 , 03:23 PM
Quote:
Originally Posted by Holdem Manager
HM3 Apps can only be used if you own a HM3 license. They can not be used if HM3 is in Trial or Free mode.

If you had a HUD I will assume you own a HM3 license.

Make sure you have your IGN 'Hero' screen name selected at the top of the reports, or in your alias if you use one and that is the active player. All IGN hands (grabbed and downloaded) get recorded as 'Hero', not your actual site screen name.



If you continue to have problems:

Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

Fozzy71
Customer Support
I just figured this one out. I had a couple of different Hero's when I went to Select Player. The one that I had originally picked covered all of my imported hands only.

Thanks

I am still having one more issue though. I imported a HUD that I am using. It is showing up for every player on the table but Hero. How do I go about making the HUD visible for Hero too?

By the way, when I switch the HUD to one already provided by HM3, the HERO HUD shows up.

Thanks
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04-25-2020 , 03:24 PM
Quote:
Originally Posted by Holdem Manager
I can't answer that. I have never played that site or used either product.



The APT ACC is NOT an HM3 App. It is a separate 3rd party program like the APS BOL catcher.

We only have 3 HM3 Apps so far that are integrated into the HM3 Apps menu:



The 2 without the line thru it, and the new Range Wizard app that is in private testing.

Fozzy71
Customer Support
OK

Thank you
Holdem Manager Support Quote
04-25-2020 , 03:30 PM
Quote:
Originally Posted by Oregon Rick
I just figured this one out. I had a couple of different Hero's when I went to Select Player. The one that I had originally picked covered all of my imported hands only.

Thanks

I am still having one more issue though. I imported a HUD that I am using. It is showing up for every player on the table but Hero. How do I go about making the HUD visible for Hero too?

By the way, when I switch the HUD to one already provided by HM3, the HERO HUD shows up.

Thanks
The HUD you imported will have to be edited in the HM3 - HUD - HUD Editor. It sounds like that profile, whoever made it, disabled the option to show for 'Everyone'.

Open the HUD - HUD Editor and choose the 'Profile:' you want to customize from the drop-down menu. Select the group = Default and under Group Properties - set the drop-down menu option to 'Everyone' as shown in this image - https://www.dropbox.com/s/79j3joaeso...ryone.png?dl=0

If your HUD has multiple 'Groups' you will want to repeat the process above for all of the other groups in the HUD.

Fozzy71
Customer Support
Holdem Manager Support Quote
04-25-2020 , 03:58 PM
Quote:
Originally Posted by Holdem Manager
The HUD you imported will have to be edited in the HM3 - HUD - HUD Editor. It sounds like that profile, whoever made it, disabled the option to show for 'Everyone'.

Open the HUD - HUD Editor and choose the 'Profile:' you want to customize from the drop-down menu. Select the group = Default and under Group Properties - set the drop-down menu option to 'Everyone' as shown in this image - https://www.dropbox.com/s/79j3joaeso...ryone.png?dl=0

If your HUD has multiple 'Groups' you will want to repeat the process above for all of the other groups in the HUD.

Fozzy71
Customer Support
That worked.

Thanks a lot.
Holdem Manager Support Quote
04-26-2020 , 12:30 PM
Quote:
Originally Posted by Holdem Manager
In HM2 they were in the HUD Settings - 'Hotkeys' menu.

In HM3 they are in the HUD - HUD Options - 'General Settings' + 'Advanced' menu view in the 'Hotkeys' section.

I forgot to reply to this. First thanks for the information about both the hot keys and videos, the video search page on HM is really nice.

Secondly I'd like to add a feature request if possible in relation to the hotkeys. I'm sure I'm not the only one but I have numerous custom hand tags depending on the situation (GTO, ICM, General, etc). It would be nice if I could create my own custom hot keys to use said tags.

For example I hit the shift key + G and it marks last hand for GTO.

I don't know if that would be possible to implement but if so it would be really great, no big deal if it's not. Just a bonus feature.

Thanks either way.
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04-26-2020 , 02:37 PM
I'm having trouble with HM2 detecting MTT tables in WPN. The tables are showing up under "Open Tables Detected" but does not update in "Table Finder."

HH folder is correct and hands are being updated in .txt file

Also, when I look in 'Active Sessions' tab, looks like the same hand is being recorded multiple times.

Last edited by aqb; 04-26-2020 at 02:54 PM. Reason: Added info
Holdem Manager Support Quote
04-27-2020 , 05:40 AM
Quote:
Originally Posted by numberonedonk
I forgot to reply to this. First thanks for the information about both the hot keys and videos, the video search page on HM is really nice.

Secondly I'd like to add a feature request if possible in relation to the hotkeys. I'm sure I'm not the only one but I have numerous custom hand tags depending on the situation (GTO, ICM, General, etc). It would be nice if I could create my own custom hot keys to use said tags.

For example I hit the shift key + G and it marks last hand for GTO.

I don't know if that would be possible to implement but if so it would be really great, no big deal if it's not. Just a bonus feature.

Thanks either way.
This has been requested in the past by another user. If you want to be notified if/when it is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-4358 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support
Holdem Manager Support Quote
04-27-2020 , 05:42 AM
Quote:
Originally Posted by aqb
I'm having trouble with HM2 detecting MTT tables in WPN. The tables are showing up under "Open Tables Detected" but does not update in "Table Finder."

HH folder is correct and hands are being updated in .txt file

Also, when I look in 'Active Sessions' tab, looks like the same hand is being recorded multiple times.
The HUD doesn't attach when you drag the target icon to the table?

Make sure you have the latest beta 8695 installed. If you haven't updated to the beta yet:

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screenshot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Attach a copy of the original Hand history for the table with the issue*
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support
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04-27-2020 , 06:17 AM
Hi, I would like help with a couple of things.

1) I was wondering if it was possible to use a HUD to analyse Hero's stats in HM3 as was possible when we viewed HH in replayer in HM2. If yes, how would I go about doing this? Because the only stats provided in HM3 in the player are the stats on that specific table and I have no idea how to change it

2) If the answer in (1) is yes, I was wondering if it was possible in HM3 to study the stats beyond the limit of 20k or 25k hands (I forgot) in HM2.

Thanks in advance!
Holdem Manager Support Quote
04-27-2020 , 07:07 AM
Quote:
Originally Posted by GetCreative
Hi, I would like help with a couple of things.

1) I was wondering if it was possible to use a HUD to analyse Hero's stats in HM3 as was possible when we viewed HH in replayer in HM2. If yes, how would I go about doing this? Because the only stats provided in HM3 in the player are the stats on that specific table and I have no idea how to change it

2) If the answer in (1) is yes, I was wondering if it was possible in HM3 to study the stats beyond the limit of 20k or 25k hands (I forgot) in HM2.

Thanks in advance!
There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-1428 Is Resolved" in the subject line and body of the email.

Note: There is a method to enable it manually but it can cause performance issues as mentioned, and it will also cause the live hero HUD to behave the same way which would mean losing the ability to see your table image/stats at each table which you may not like (and it could also cause performance issues when playing live). If you want the instructions on how to do this I posted them on our forums a month or so ago.

Fozzy71
Customer Support
Holdem Manager Support Quote
04-27-2020 , 07:33 AM
Is it somehow possible to put all players in the database into one playergroup without having to put them in one by one?
Holdem Manager Support Quote
04-27-2020 , 08:03 AM
Quote:
Originally Posted by Speck CHAMP
Is it somehow possible to put all players in the database into one playergroup without having to put them in one by one?
This is not possible but it has been requested:

HMT-5193
Add ability to multi select/add multiple players to an alias at once


And we also have another related request to make the Opponents List view more usable for population study:

HMT-3875
Opponents List: Add option to filter out heroes from list


If you want to be notified if/when they is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-5193 and HMT-3875 Are Resolved" in the subject line and body of the email.


Fozzy71
Customer Support
Holdem Manager Support Quote
04-27-2020 , 10:30 AM
@holdemmanagersupport

I was wondering if the HM2 i have allowes you to populate a HUD for americas cardrooms "blitz" poker or Bet Onlines "fast fold" poker??? i have the card catcher for BOL
Holdem Manager Support Quote
04-27-2020 , 10:51 AM
Quote:
Originally Posted by $1tr`ak`mnd$
@holdemmanagersupport

I was wondering if the HM2 i have allowes you to populate a HUD for americas cardrooms "blitz" poker or Bet Onlines "fast fold" poker??? i have the card catcher for BOL
HM3 has WPN Blitz support but HM2 does not, and will not. I do not know for sure if BOL's Fast Fold tables are supported, you would need to ask the maker of the card catcher. Based on the methods we have to use for HUD on these tables at officially supported sites in HM2/3 (we read a 'seating' file the poker client provides) I would assume that the HUD will not work on those fast fold tables for any site that requires a card catcher.

Fozzy71
Customer Support
Holdem Manager Support Quote
04-27-2020 , 04:22 PM
Quote:
Originally Posted by Holdem Manager
HM3 has WPN Blitz support but HM2 does not, and will not. I do not know for sure if BOL's Fast Fold tables are supported, you would need to ask the maker of the card catcher. Based on the methods we have to use for HUD on these tables at officially supported sites in HM2/3 (we read a 'seating' file the poker client provides) I would assume that the HUD will not work on those fast fold tables for any site that requires a card catcher.

Fozzy71
Customer Support

Thanks for the info, ill look into it
Holdem Manager Support Quote
04-27-2020 , 06:53 PM
HM3 with aced poker bet online card catcher

my hud stops and starts frequently during a session. the card catcher file shows hands being recorded so i dont think it's that. I have a fast computer that is easily handling everything as well. restarting hm3 or the poker client fixes it but only temporarily. any ideas?
Holdem Manager Support Quote
04-28-2020 , 06:26 AM
Quote:
Originally Posted by ahmngrn30
HM3 with aced poker bet online card catcher

my hud stops and starts frequently during a session. the card catcher file shows hands being recorded so i dont think it's that. I have a fast computer that is easily handling everything as well. restarting hm3 or the poker client fixes it but only temporarily. any ideas?
What does the bold mean exactly? It disappears? It goes to all 0's? or gets 'stuck' not updating for new hands? Does the 'stop hud' button in HM3 switch to say 'start hud'?

Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ. Make sure you include a detailed description of the problem answering the above questions and let us know you are using the APS BOL/Chico Card Catcher.

Fozzy71
Customer Support
Holdem Manager Support Quote
04-28-2020 , 08:51 AM
Hey,

When I open HM3 replayer the stats that are shown for hero are session stats. How do I switch them to last 5k hands for example?
Holdem Manager Support Quote
04-28-2020 , 09:16 AM
Quote:
Originally Posted by ForgotMyOldOne
Hey,

When I open HM3 replayer the stats that are shown for hero are session stats. How do I switch them to last 5k hands for example?
I answered this same question yesterday morning so I am just going to quote my reply below:

Quote:
Originally Posted by Holdem Manager
There is no option to view lifetime hero stats in the replayer currently. It was possible in early testing but it caused performance issues so we had to disable it at that time.

This feature request has been documented in detail and provided to the developers for future consideration. *If you want to be notified if/when it is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-1428 Is Resolved" in the subject line and body of the email.

Note: There is a method to enable it manually but it can cause performance issues as mentioned, and it will also cause the live hero HUD to behave the same way which would mean losing the ability to see your table image/stats at each table which you may not like (and it could also cause performance issues when playing live). If you want the instructions on how to do this I posted them on our forums a month or so ago.

Fozzy71
Customer Support
Holdem Manager Support Quote
04-28-2020 , 09:25 AM
Thanks for the quick reply, I didn't even get to edit my last post after I came up with another question.

Sorry for multiple posts but I googled and didn't find anything.

Are the HM3 results (cash) pre-rake or with rake paid included? If it's the former, is there any way to make it as the latter?

Thanks
Holdem Manager Support Quote
04-28-2020 , 10:13 AM
Quote:
Originally Posted by ForgotMyOldOne
Thanks for the quick reply, I didn't even get to edit my last post after I came up with another question.

Sorry for multiple posts but I googled and didn't find anything.

Are the HM3 results (cash) pre-rake or with rake paid included? If it's the former, is there any way to make it as the latter?

Thanks
They are 'Net' Won stats, so they do not include Rake. We have stats for the Reports if you want to see your Rake paid.



Fozzy71
Customer Support
Holdem Manager Support Quote
04-28-2020 , 12:31 PM
Hi

I'm new to using HEM3 and having a few technical issues with getting the HEM3 Hand Replayer to open on my PC. The Hand Viewer opens fine and the Replayer opens instantly and with no dramas on my laptop, just not my PC.

Any ideas as to what settings on my PC might be blocking this?
Holdem Manager Support Quote
04-28-2020 , 12:47 PM
Quote:
Originally Posted by jt20p
Hi

I'm new to using HEM3 and having a few technical issues with getting the HEM3 Hand Replayer to open on my PC. The Hand Viewer opens fine and the Replayer opens instantly and with no dramas on my laptop, just not my PC.

Any ideas as to what settings on my PC might be blocking this?
If you hover over the HM3 icon in your bottom task bar do you see an aero peek view of the Replayer? If so, it is opening but being displayed off the screen.

Please follow this FAQ to fix the problem with windows moving off screen:
http://www.howtogeek.com/howto/windo...eyboard-trick/

Note: You may have to use the Ctrl key with the Arrow keys or Mouse to get it to start moving.

If you continue to have problems:

Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot of your entire desktop (with the mouse hovering over the HM3 task bar icon) and detailed description of the issue in the support ticket you created.

Fozzy71
Customer Support
Holdem Manager Support Quote
04-28-2020 , 01:07 PM
Hi all,

Apologies if this is a commonly asked question, but does HEM support an attachment of a random number generator to the HUD? I am having trouble finding the answer or a supported addition of this to the HUD.

Thanks in advance for the help!
Holdem Manager Support Quote
04-28-2020 , 01:48 PM
Quote:
Originally Posted by WalliamNeeSean
Hi all,

Apologies if this is a commonly asked question, but does HEM support an attachment of a random number generator to the HUD? I am having trouble finding the answer or a supported addition of this to the HUD.

Thanks in advance for the help!
Yes it does. You can find it if you search the HUD Editor's Stats Picker for 'Random':



Fozzy71
Customer Support
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