In my hud, i have the basic stats like


total vpip, total pfr, post aggression factor and 3bet percentage. For the 1st three, those are the correct names right?


I also have opponent cbet percentage, turn, river etc. But what do i put in the hud if i want to know their total check raise percentage or raise percentage? Like an opponent flop check raise or turn check raise? Is it better to use flop raise-raise TOT or Flop Check Raise OOP?



Or say when an opponent donk bets. Is it best to use flop donk bet percentage as oppose to like 10 other options there like flop donk bet multiway pot etc?


Also are there articles that does a summary of what numbers are average for each specific hem stat? Example like a tight player's check raise on flop is like 10% etc? Thus similar to like vpip and pfr where if your full ring stats are like say 13/11, that is on the tighter side etc?



Also, i recall in some videos, i saw its possible to have like a totaled detailed hud where you could put like 50 stats on each player but only if you click on their hud or something like that and then it pops up? If so, how do you do this? Obviously you can't put that many stats on your regular hud otherwise it blocks everything.

Microgaming are providing hands on request now, they come in a .dat file. Are you planning to add support to HM3? Currently HM3 will only import the hands which are captured during play - this is only VPIP hands on reg tables and nothing for anon tables. The .dat file (apparently) has everything but isn't recognised.

Is there any rough timeframe on either RIO being added or Stars being fixed? Weeks/months? Deciding whether it's worth the hassle of buying and setting up another tracker.

Edit: for Stars cashout, wouldn't it be possible (for now) to simply ignore the cashout part of the HH? Then they'd only be broken if someone took the cashout, most users of HM will have it switched off.

Yes, those are the stat's names.


I can't answer these questions. I am not a pro poker player or a coach. This is something you need to learn/decide on your own, ask other players, or hire a coach for.


None that I am aware of off the top of my head but I would imagine they exist if you search. You can use the Opponents tab and Reports to get a sense of stats for winning players in your database. You can also use the free version of LeakBuster in HM2 if you play cash games.


These stat specific popups show by default when you hover over a stat instead of click. Go to HUD Settings > General Settings > Advanced Settings and tick 'Click for Stat Popup' to show popups on click rather than on hover.

HUD Settings - Stat Appearance - Select your HUD profile you want to edit - Under 'Selected stat' choose the HUD you want to add a stat specific hover/click popup to, then under Stat Settings choose from the 'Popup' menu to pick/change the popup.

Fozzy71
Customer Support

You should be able to import them if you try to import manually, not via auto import.

We have it documented internally with some hands and the last internal test only had 1 import error that got sent back to the developer. If you have more hands that are not importing properly via manual hand import then send them to us in a support ticket and reference HMT-4497.

Please zip and email the problem hand histories and tournament summaries to us using the 'Contact Support' link here - https://support.holdemmanager.com/support/product/1 - for testing. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM3Archive\2016\07\31).

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.


There is no ETA, this is not something planned for the short-term. We are currently gauging support for the site and if we receive enough demand to add support we will add it.

Otherwise, if Run It Once begins to allow HUDS then we will add support.

If you want to be notified if/when support is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-4536 Is Resolved" in the subject line and body of the email.


I don't know what is possible, I am not a developer. We hope to have them supported in HM3 in the next 1 or 2 weeks if all goes well. If it works well in HM3 Beta then we can start adding it to HM2 after that.

HM2/3 doesn't currently support the new format of PokerStars 'All-in Cash Out' hands so the net won will not be correct in hands where you cash out.

If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-4678 (for HM3) or HM-9062 (for HM2) Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

Neither Tableninja 2 nor Holdemmanager 2 work on Pokerstars for me.

I went through all the troubleshooting stuff and nothing works.


Tableninja is working on Partypoker though and the HM2 also recognizes the software.

I tried it with PT4 also not working on Pokerstars.

So no third party software works although I went through all the troubleshooting steps several times, uninstalled all software. Nothing works.

Please help me

I can only try to help with HM2, not PT4 or TN2.

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

Regarding Party and HM2:

For Stars and HM2:

Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. In the ticket send all the following:

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screenshot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Attach a copy of the original Hand history for the table with the issue*
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

I was in hand replayer and when i tried to write a note on a specific hand, it froze

I restarted and now i cannot find or load my specific alias, it cannot find it even when i use Find Player

In active sessions I can see hands that i was last looking at

HELP! It seems to have lost my alias but on other players i have played with in the past few days it shows it has 20K hands on me.

Is there a folder i can clear so the database will recognise me again

I dont want to have to manually import 300K hands again!

Ty in advance

in the hem2 hud you have wtsd and wtsd (excluding small pots)

when is a pot not a small pot anymore, something like 20/30bb?

What do you see in the Edit Aliases menu? Have you tried to recreate the alias with the same players but a new alias name?

It sounds to me like whatever caused the the software to freeze while writing the note has likely damaged the database.

i) Please try to vacuum/analyze and reindex your database.

ii) If you continue to have problems, try the following:

Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.

If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.

Here is a FAQ explaining how to backup your database and all settings in one easy step.

iii) If none of that helps please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Make sure you also include screenshots of your reports and a detailed description by tournament number, session, hole cards, stat, etc. of some of the errors we need to test.

Fozzy71
Customer Support

It is defined by HM3 as '>=5 big blinds'.



Fozzy71
Customer Support

ok so thats really really small

how is defined in holdem manager 2?

and can it be changed?

Is there a rough timeframe for when the “cashout” fix will be released?

You we expect it to be days, weeks or possibly months?

It is defined the same in HM2 as in HM3 or I wouldn't have posted that HM3 image. All HM3 stats that are named the same as their HM2 stat should be defined the same as HM2, we just actually have the definitions in the software now instead of a limited FAQ with only the popup stat definitions.

It can not be changed/edited in HM2 or HM3, all stats are hard-coded. I believe it was set this low to basically exclude any hands where it limped preflop and everyone checked down to showdown.

The only stat formulas/definitions that I am certain actually changed between HM2 and HM3 would also included a stat name change, such as us changing HM2 '$EV' stats to use the PT4 'AllIn-Adjusted' formulas for HM3. This change in formula probably didn't change the actual word definition of the stat much since the change in the formula didn't really affect the purpose of the stat, it was only done to make it more accurate.


Fozzy71
Customer Support

there is something i dont get about the hand histories that involve the new pokerstars cash out

even if my opponent chooses to do so it does import them but often with a wrong outcome or its just says ev difference 0 in every case.

but when i manually delete rows from the hand histories that have to do with cash out (like player1 chooses to cash out, pot wasnt awarded because of cash out) i still cant import them with a correct result.

how can i make sure holdem manager shows the correct amount of $ (in actual winnings but also ev and ev difference)

You can't right now. Our latest beta disabled the import of the hands completely from what I understand. Our developers are working on adding support (first to HM3, then HM2) but it is a big change to properly support these new hands and all the data they generate.

Once we release support you will be able to manually import all your old hands, with the force reimport option enabled, and it will import any that hadn't been imported yet and reimport those improperly imported hands and recalculate the results, ev, and other data to correct any that imported wrong.

If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-4678/HM-9062 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

If all goes well we hope to have it in beta for HM3 and HM2 next week or the week after.

Fozzy71
Customer Support

Hi, I just bought a new PC and tried moving my database to the new computer, but something seems to have gone very wrong. The bulk of my hands have been played on bodog with the name 'hero' (pokerstars), and there should be over 1 million of them. Somehow my new database only has 47k hands for that player, and it has me losing at 137 bb/100 lol. To transfer the hands, I just exported them from the old database to an external hard drive and then imported from there. Is there any steps I missed?

Sorry Fozzy,

Was not my intention - didn't realise it was same support team

Thanks for your quick answer, think got it sorted, I manually imported a few hands from earlier in the month and it seems to have put this years all back in thankfully and allowed me to pick hero again

I could not pick my single alias as hero, it had strangely disappeared but I could see my own hands in other players I had played in the past

Cheers

You need to backup the database (and settings if you choose) from the old computer to a *.pghembk file, transfer that file to the new computer/installation, and restore it. You can (and should) also backup everything manually in case you ever have problems with the backup/restore process using the *.pghembk files.

Please see this FAQ to transfer/backup data. This will ensure that you have your hand histories and HUD saved to import into a new computer, and as a backup to restore in case of an emergency. I recommend you do this at least once a month and keep the last 2 or 3 most recent backups (and your \HM2Archive folder) stored on an external drive and/or cloud storage site like dropbox or google drive.

Fozzy71
Customer Support

OK, sounds like one of the many fun things that can happen to PSQL databases. Thankfully I haven't heard of similar issues with HM3 aliases in the SQLite databases so far during the beta testing.

No worries about the cross post. I actually don't check our forums every day myself so it actually took me a minute to remember I had already answered it over here and confirm it before I replied there. I actually check this forum more often during the day then I do any other support channels (because it's generally the first place anything major, like something affecting our entire network get's reported), but the support I can do is generally limited to basic support or having you send logs to us in a support ticket.

Fozzy71
Customer Support

Thank you

Hi there, I use Holden manager and I noticed ,during my last session that,in the hands in which it was used the option of "all in cash out" did not tracked into the HUD at all.
Does anyone have the same problem or know anything about it?

See a few posts above:

when reviewing hands in replayer or just view hands in holdem manager 2 the pot sizes currently dont involve rake.

but while playing i bet 75% of the pot (after rake) and in hem-view i bet 72% because it thinks the pot is bigger

it would be nice to see the exact right number. is this possible to retrieve from the hand histories?

Send a sample original hand history file and screenshot/details of the hand in question so we can test it in HM2/3, etc and review the issue in detail.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

Fozzy71
Customer Support