I've read:
http://wiki.assaultware.com/NoteCadd...trictions.ashx

What about automated text notes, do these still work at Pokerstars? If so, even ones based on differing board textures/hole cards?

I can't answer that, you need to ask the NC dev/support team in their thread for an official answer. All I can speak to is what we had to limit in HM2.

According to their rules and what we had to disable in HM2, with regards to stats that are based on specific hole cards or board texture, I would assume that text notes based on cards would not be allowed either but you need to ask the NC team that.


Fozzy71
Customer Support

I had to completely reset my computer and start a fresh.
I backed up my HM3 beta version (saved it on a usb) and now I'm trying to restore it am I right in following these options on HM3 - Tools>Restore Database. What kind of file am I looking for?
Maybe I backed it up incorrectly. The files that are on my USB are called Holdemmanager.config/ HUD settings.config/ /Backup. maincompbackup at 6-8-2019.hmdbackup. I presume that its this file,as it's the only one visible when I click into the folder, however when I click on this nothing happens. I am not able to click on the database or congiguration box, nor can I click on the start restore box.

I just did a quick backup/restore test and it seemed to work fine. Did you make sure to also backup the \HM2Archive and HM3Archive folders of original hands? If yes, you can manually import those to a new DB for now and send us the hmdbackup file for testing and log files.

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support

That will create a support ticket in our system/site. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

Once you have sent the logs we need you to upload the backup file and send us a reply in the ticket with a download link so we can try to restore it.

If the files is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

Fozzy71
Customer Support

after the WPN update, HEM2 doesn't seem to work again (tried before and after the latest HEM update)

Make sure you have 8649 installed - https://forums.holdemmanager.com/sho...d.php?t=539687

Make sure the new WPN is enabled to save hands, make sure the hands are being written when playing, and make sure HM2 is auto importing from that folder - https://hm2faq.holdemmanager.com/que...+Network+Setup

If you continue to have problems:


Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screenshot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Attach a copy of the original Hand history for the table with the issue*
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.


Fozzy71
Customer Support

Under the tournament results tab I have $icm diff, as a selected category it is not showing up however even though it is listed under included statistics. Is there a fix for this? thanks

The missing stats can be shown if you right click one of the column headings and enable the stat. Sometimes they are added but not enabled. Once enabled you may have to scroll to the right, hold the left mouse button over the stat you just enabled then drag it back to the left to the proper column where you want it aligned.

If you continue to have problems:

- Close HM2 and then delete:
- Win7: C:\Users\username\AppData\Roaming\HoldemManager\Co nfig\ColumnSettings
- XP: c:\documents and settings\username\application data\HoldemManager\Config\ColumnSettings
- Showing hidden files: http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
- Start HM2 again


Fozzy71
Customer Support

I saw the post about tables not being attached for SNGs for WPN, but is this also a problem for tournaments? I am seeing hand data being tracked in my active session tab, but I am not getting the HUD to come up on any tournament tables (says waiting for hands). And table finder either shows nothing, or all hands being tracked to 1 table even though I have multiple games up. I have updated to the most recent HM2 version and hand file locations are correct etc.

The only open ticket I see for v2 wpn HUD on HM2 is in regards to the graphical HUD.


Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screenshot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Attach a copy of the original Hand history for the table with the issue*
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.


Fozzy71
Customer Support

Noticed today that HM2 is having some issues showing villains cards in the HH replayer. losing hands of mine aren't showing the winners cards so it will wreck my precious ev graph it doesn't happen every single time

like these:

https://i.gyazo.com/abe4077e645fc453...821b4ffcee.png

https://i.gyazo.com/35fe33f11fe5dd7a...fde42bd030.png

playing on WPN using the .8649 version

We had someone else report this but he hasn't sent us the hands for testing yet.


Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Make sure you also include screenshots of your reports and a detailed description by tournament number, session, hole cards, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

Fozzy71
Customer Support

License Server down, pls fix asap.

It is functioning fine for me.


We have shut down our former registration server. So long as you have the newest version you will automatically switch to our new licensing system. If you experience license issues, the first thing you need to do is to update to the latest version. We have waited almost 2 years to give everyone a chance to update without causing any interruption. But, if you are affected, I do apologize for the inconvenience.

Reinstall HM2 from this file - http://www.holdemmanager.com/downloa...er_2_Setup.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you were on the old licensing server, just updating should automatically fix it. If you still experience issues after updating, then you have a separate unrelated licensing issue. You should see this FAQ http://hm2faq.holdemmanager.com/ques...Holdem+Manager for a resolution.

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


Fozzy71
Customer Support

Getting the same issue with the 8649 beta suddenly

"Reset all profiles" seemed to have solved it

Hey there,

fast forward HUD is not working after updating HM2. Before it was working. On normal Cash Tables it is still working. It also imports Hands correctly on Fast Forward, it just does not show the HUD ingame.

Thank you.

Hey
i bought a new computer, setup HM2, and when i try to upload my HUD
it shows this error.


https://gyazo.com/589e84d2c1852c1273e04eec3410297b

Each hand in my hand history of HM3 beta, has a duplicate. Help.

Exact time stamp and hand. How do I get rid of those?

Thanks-

Party plans to stop writing HH files next week so we will no longer be able to support their site/network - https://forumserver.twoplustwo.com/2...ories-1745206/

This means there isn't much I can suggest other than to check the alert viewer in HM2 (flag icon in bottom status bar) and try what our Party Fast Forward FAQ says.

Please check all of the steps on this FAQ.

If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.





It is a HUD you exported from your previous HM2 installation?



Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When creating the ticket please zip that xml file and attach it so we can test/review the file.


You can also try copying over the main prefs.xml file from the old PC to the new PC. Make sure HM2 is closed when you paste it into the same folder on the new PC. This will replace all your new computers HUD profiles and settings with that of the other machine.

The prefs.xml is located at C:\Users\[Username]\AppData\Roaming\HoldemManager\Config

If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+




I will PM you a link to a new internal build.


We just fixed a bug where it was trying to load the hands 3 times by mistake. We also fixed issues with the server using too much RAM in some situations. We will likely be making this or another newer build live later today or tomorrow if internal alpha testing goes well.

Fozzy71
Customer Support

I would like to view stats on how an opponent is playing against me.

In the player summaries I can find opponents and in analysis I can look at hands they have played and such.

What I really want is to see how I'm faring against them. I want to know if I need to alter my play against them.

Is there a way for me to access this information in HM2?

Use the More Filters - Basic Filters - Vs Player filter in the Reports. HM3 Beta has this same Vs Player filter but it also has a Opponents - Compare Opponents feature that will visually compare a number of common stats that you might find helpful also.

Fozzy71
Customer Support

Thanks, so I tried it in 'Overall'.

It is showing about 1/4 of the total hands I have on the player. I guess it is using hands where we were involved together?

The part I don't understand is that my bb/100 vs these players are through the roof. 100+bb/100 where my average across all hands is 6.5.

What does that mean?

Have you tried using the 'VsPlayer' Report?

The upper part of the report will show you how much you won from each player specifically. The hand grid below the report shows money won in hands played with that selected player in total, not from just that player like the upper portion of the report.

If you still have questions we need you to send screenshots of the reports/filters with a detailed description of the questions, reports, filters, etc and a backup of your database for testing your questions/filters. Make sure you include any filters you are using in the screenshot and save/export them and zip/attach them. If you need detailed steps on saving the filters to share just let me know.

Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Please reproduce the problem and attach a screen shot and a detailed description of the problem - https://support.microsoft.com/en-us/...re-screenshots

Can you please backup your HM2 database/settings as explained here - http://hm2faq.holdemmanager.com/ques...onfigs+work%3F

Then upload the backup file to to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox please try using google drive or filedropper.com instead. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

Fozzy71
Customer Support

Playing WPN this morning, the HUD is alternating between my tournament tables but there is a separate HUD for the On Demand Turbo.