Quote:
Originally Posted by Pharaoh39
Ok my HEM 2 is REALLY sluggish. I went and backed up all of my hands. (I think) Do I have to purge the database to get HEM to run optimally? I even did the standard vacuum tables but to no avail. I REALLY need help on this matter.
Purging a database will never make it as small as if the hands had never been imported in the first place. The easiest way to see if your performance issues are related to the size of your database is to create a new empty database, import the last 1 or 2 months worth of hands from C:\HM2Archive then test it playing a normal session.
If you continue to have problems follow all the steps below and if it doesn't help follow the instructions at the end of the reply to create a support ticket and let us know what did/didn't help, send us your logs and answers to all of the questions below.
What is your hard drive model, RAM and CPU? You can find this in your Control Panel - System - Device Manager. Sometimes lower spec PC's can contribute to lagging but that is not to say we can't still improve it further.
Does it help if you try disabling Note Caddy? Open HUD Settings, make sure you are on the HUD Designer tab, and uncheck "Show Caddy notes in HUD." Restart HM2.
In the meantime while you reply with those details I have a couple of things you can try that will improve the performance of your PC in general and may help if this scanning is the cause of the issues you're seeing.
Please check these 2 FAQs and try all the steps there to see if they help:
-
This FAQ resolves issues where security software continually try to scan files and processes which can slow down your PC
-
This FAQ has general tips and solutions for performance issues
A few other things you could try to see if it helps when playing:
- Does it help you disable the Settings > General Settings > Miscellaneous > [ ] 'Automatically Refresh' option and restart HM2?
- Try leaving HM2 on the 'Home' tab when playing.
- Try picking a villain in the reports that only has a few hands in your database instead of your hero and restart HM2.
- Try creating a new smaller database with just hands from the past 1 or 2 months to use when playing -
http://hm2faq.holdemmanager.com/ques...y+played+hands
If you continue to have problems, please reproduce the problem and
zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.
Please zip and email the requested files via the
'Contact Support' link here and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
Fozzy71
Customer Support