Quote:
Originally Posted by CST.W7L
21:44:22.436 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Log Started 1/10/2019 9:44:22 PM
21:44:22.436 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Creating module catalog.
21:44:22.438 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring module catalog.
21:44:22.438 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Creating Unity container.
21:44:22.458 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring the Unity container.
21:44:22.473 [Main:1 - UnityBootstrapper.ConfigureContainer] [[HighPriority] ] Adding UnityBootstrapperExtension to container.
21:44:22.513 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring ServiceLocator singleton.
21:44:22.513 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring region adapters.
21:44:22.526 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring default region behaviors.
21:44:22.527 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Registering Framework Exception Types.
21:44:22.528 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Creating the shell.
21:44:22.533 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] HM2 Version: 2.0.0.8551
21:44:22.533 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Current culture: en-US
21:44:22.596 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Operating System Name: Microsoft Windows 10 Pro
21:44:22.597 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Operating System Architecture: 64-bit
21:44:22.632 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Operating System Service Pack:
21:44:22.632 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] User name: Whi7e Lion
21:44:22.633 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Is user administrator: True
21:44:22.639 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Memory: 8152MB
21:44:22.639 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Drive name: C:\
21:44:22.640 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Drive type: Fixed
21:44:22.640 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Drive format: NTFS
21:44:22.640 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Free disk space: 44GB
21:44:22.640 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Total disk space: 237GB
21:44:22.653 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Anti-virus programs:
21:44:22.653 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] ==> Windows Defender: Enabled=False, Updated=True
21:44:22.653 [LogSystemInfo:4 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] ==> Kaspersky Internet Security: Enabled=True, Updated=True
21:44:22.760 [Main:1 - Shell..ctor] [[General] ] 1
21:44:22.760 [Main:1 - Shell..ctor] [[General] ] 2
21:44:22.909 [Main:1 - Shell..ctor] [[General] ] 3
21:44:22.915 [Main:1 - Shell..ctor] [[General] ] 4
21:44:22.915 [Main:1 - Shell..ctor] [[General] ] 5
21:44:22.916 [Main:1 - Shell..ctor] [[General] ] 6
21:44:22.916 [Main:1 - Shell..ctor] [[General] ] 7
21:44:22.917 [Main:1 - Shell..ctor] [[General] ] WPF Rendering Tier: 2
21:44:22.917 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Setting the RegionManager.
21:44:22.918 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Updating Regions.
21:44:22.949 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Initializing the shell.
21:44:22.949 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Initializing modules.
21:44:22.956 [Main:1 - Bootstrapper.InitializeModules] [[General] ] before InitializeLayoutManager
21:44:22.977 [Main:1 - Bootstrapper.InitializeModules] [[General] ] before InitializeModules
21:44:23.011 [Main:1 - ConfigurationServiceModule.Initialize] [[General] ] ConfigurationModule loading...
21:44:23.028 [Main:1 - ConfigurationService.Load] [[General] ] ConfigurationService loading...
21:44:25.205 [Main:1 - ConfigurationService.InitializeLicensing] [[HighPriority] ] LicenseFilePath=C:\Users\Whi7e Lion\AppData\Roaming\HoldemManager\HoldemManager.h ml
This is my late logs file. Thanks you for support me!
There are other files in that hm2logs folder we need to see. It is much easier to handle these issues if you send the bug report/logs in a support ticket.
Please try a clean install of HM2. This will preserve your database and backup your HUD and settings.
1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK
Step 1 – Restore Default Settings:
First
try restoring your default settings, often some settings files can become corrupt and cause these issues.
Step 2 – Uninstall and reinstall HM2 with Revo uninstaller:
Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the
free version here and there is a useful tutorial
how to use it here.
Uninstall Holdem Manager 2 via Revo unistaller and then
reinstall this version.
Please add this file to your firewall and antivirus exceptions and run it as Administrator.
Step 3 – Follow the steps
in this FAQ.
Step 4: If the default settings work, please use the FAQ in step 1 to restore your settings and test them. If the problems then return you will need to reset your settings to default again and use those going forward.
If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well.
When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com