Okay thanks.

Hi and a happy NE! Should we expect HM3 in 2018?

Management hasn't been around because of the holiday but I should be able to get you an answer finally later today or tomorrow.

We do not know when HM3 will be available for public Beta.

As we finalize other details, we will make announcements accordingly.

Fozzy71
Customer Support

The totals are averages weighted by number of hands per player.

Thanks for the reply. I'm lost though as to what that means in terms of interpreting them.

Here is a basic definition of weighted average:

I believe any percent value stat on the opponents tab would be calculated this way, as would similar stats for yourself when looking at the upper grid of say the By Stakes report. Each stat in each column of the row has to be weighted by the number of hands that player played before you can calculate the total (weighted) average. If you play 10 hands at one stake with a 100% VPIP and 100 hands at another stake with a 20% VPIP should the mean of that stat be 60% or should it be weighted down lower in favor of the stat that was based on the 100 hand session/stake?

Hopefully that makes sense and I explained it right. If you are still unclear let me and I can ask our QA/Testing Manager to write up a detailed reply that will hopefully be more clear than my off the cuff ramblings.

Fozzy71
Customer Support

Thanks for the attempt but sorry I'm no clearer

If the QA/Testing Manager can let me know the calculation that was used I may understand it better. Ultimately though i was just wanting to know how the population reacts to a 4bet, to compare to my own play, but it doesn't look like I'll get that from the stats in this report?

If theres player A with 80 hands, and player B with 20 hands, stats for player A are multiplied by 80, and stats for player B are multiplied by 20 before totals are divided by 100 total hands. to get the average weighted by number of hands

Okay, thanks for the explanation.

This is probably a long shot but does holdemmanager work with the Delaware/Nevada site? I'm on the Delaware side of it so I don't think they ban huds or whatever Nevada does.

On pokerscout the network is listed as "WSOP NV/DE Lottery" if that helps.

The Nevada sites feel their state gambling regulations do not allow trackers/HUDs so we can not support them or any other sites/states that are a part of their network/compact.

Fozzy71
Customer Support

Gotcha, thanks Fozzy.

Is it possible to run the HUD from HM3 but track the hands in HM2 or will it break everything?

If so, I deleted the HUD only icon from my desktop when HM3 installed, it's just a shortcut to HM3hud.exe in the program files folder right?

Side Question: Can you have HM2 grab hands that have already been run through HM3 using a manual import or something? Would be good to know everything matches up and to check for bugs.

Edit: Think i've answered my own question by trying to import the HM3archive folder into HM2 which appears to be working.

You can run both at the same time without worry. You can have HM2 auto import and not show the HUD if you click the 'stop hud' button on HM2 so you only use the HM3 HUD.

The 'HM3 HUD Only' desktop shortcut points to C:\Program Files (x86)\Holdem Manager 3\HoldemManager.Server.exe

Launching that file will launch the Holdem Manager 3 HUD and Holdem Manager 3 HUD Process if you check your Task Manager. The main UI will stay closed and HM3 will auto import the hands and display the HUD so you can play without distractions like checking your results, etc.

And yes, easy to manually update either tracker by importing from their respective auto-import archive folder.

Fozzy71
Customer Support

So I can have them both running and auto-importing and just turn off HM2's HUD to save farting about with manual imports? Excellent. Will give it a try later.

Yes. I have not done it myself recently but it was designed to be able to do that.

Fozzy71
Customer Support

Hello, I'm experiencing a problem with my HM2 at the moment. I can open the software/review hands and so on but the software isn't displaying huds or recording hands when I'm playing. Could you suggest any troubleshooting to correct this. Don't really want to have to re-install the software if I can avoid it.

Make sure your site is configured to save hands and that HM2 is setup to auto import those hands.

*Note that we do not support play money hands so you must test/play real money hands when using HM2.

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time.

Please see this FAQ on how to use table finder if you are playing regular non-zoom type tables.

If you continue to have problems:

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Please zip and email the requested files via the 'Contact Support' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

Thanks for that. I'll give it a go.

What is the proper format for entering re-buy information for a site that does not include the summary file (like WPN)?

What do you enter in the following fields:
Total buyin:
Rake:
Rebuys and add-ons:

For an example, let's say the tournament was a $5 with .50 rake and you re-bought two times.

What #'s would go where? I have been doing it as:

Total buyin: $6.50 (since I have $1.50 in rake if you include the rebuys
Rake: $1.50 (since this field does not seem to affect net winnings, leading me to add it to the line above)
Rebuys and addons: $10

This method seems to get my net winnings correct, but it creates a $6.50 type of tournament on my Tournament results tab instead of categorizing it as a $5.

TIA for any info you can provide.

It is the Tournament results report that groups the tournament type as a $6.50 in the above example.

Hello, I have a problem with HM2 tracking bounties, rebuys and reentries in MTTs on Pokerstars. Maybe it was because I was not saving tournament summaries. So I asked Pokerstars support for my whole hand history and tournament summaries, but after importing these .htm files the things got even worse and completely messed up my results.

Where might be the problem? Maybe it's because these summaries are in ET time and I'm using CET in HM2?

Thanks for any advice.

As mentioned:

That is just the way that particular report groups them. HM3 will have a similar report ( by description, in addition to by buy-in) that might do what you want. HM3 will also have a lot more powerful tournament editor.

The time zone in HM2 or the hands should not affect tournament results.

If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

Fozzy71
Customer Support

It's probably I setting I can't see for looking but can you have HM2 not start the HUD by default?

HUD Settings > HUD Designer > [ ] 'Start HUD on Launch' > OK

You will now have to click the 'Start HUD' button to see the HM2 HUD.

If you also do not want it to automatically start auto importing hands on launch:

Options > Hand Importing > Auto Import Options > [ ] 'Start automatic import when I start Hold'em Manager 2' > OK

Now if you wanted to use the HM2 HUD you have to click the 'Start Import' button then click it again after it switches to show 'Start HUD'.

Fozzy71
Customer Support