Quote:
Originally Posted by Pac=Duran
Can't seem to use Titan Poker with HEM2 and it is extremely slow. How can I fix this?
Uninstall Ipoker, deleting the settings.
Then re-install it, right-clicking the setup file and running as administrator. This will keep it from creating a hand history folder that it cannot write hands to.
Add the \Program Files (x86)\ hand history sub-folder in Site setup as mentioned on this FAQ -
http://hm2faq.holdemmanager.com/ques...2/iPoker+Setup
If you continue to have problems try configuring C:\Users\username\AppData\Local\skin\data\playerna me\History\Data in the IPoker hand history settings in HM2 > Site Setup instead of the default \Program Files location.
Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time -
http://hm2faq.holdemmanager.com/ques...ime+Adjustment
Please see this FAQ on how to use table finder
http://hm2faq.holdemmanager.com/ques...+not+appear%3F
If none of that helps:
Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue -
http://hm2faq.holdemmanager.com/ques...es+not+work%3F
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu -
http://hm2faq.holdemmanager.com/ques...ging#startmenu
Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing -
http://hm2faq.holdemmanager.com/ques...ger+Support%3F
With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
Fozzy71
Customer Support