Quote:
Originally Posted by bharrison
jw if anyone has had similar problem.
stars has randomly reset the setting and now my hands aren't importing to hm2, ive checked the languages etc and everything seems fine. any ideas how I fix this?
This randomly happens to some customers with the poker stars client updates. You just need to enable their hand history settings and make sure HM2 is auto importing from the proper folder as explained in
this FAQ on our site.
If you continue to have problems:
Please follow the instructions in
this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also
enable this before you launch HM2 from the Start Menu.
Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and
send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.
With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
Fozzy71
Customer Support