Does HEM or any other software programs allow players to use their referrals for a free paid version of the software? I recall seeing this years ago with some programs as long as you used their referral code they would provide you with a license, but not sure about now. Any information is helpful. Thanks.

HM2 does not do anything like this. I can not speak to any other software products.

Fozzy71
Customer Support

Î uninstalled HEM2 after the trial ran out but bought it afterwards and of course installed it again. Now I have the problem that in the player search, it will display that there are 23000+ tourney hands on me, but in all the reports (tournaments,hands by marking, position, overall etc.) it can only find the 3000ish hands Ive played after I bought the (small stakes) version, even though I played the same small stakes tournaments over the whole 23000 hands. Any advice how I can get the whole sample size back ? I already tried to import them from the HMarchive but it will only say they are duplicates.

Please try to vacuum/analyze and reindex your database.

If you continue to have problems, try the following:

Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.

If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.

Here is a FAQ explaining how to backup your database and all settings in one easy step.

If none of that helps please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Fozzy71
Customer Support

Hi there,

can anyone please tell me if the HM2 table scanner is currently working?
I found the following thread which has the last entry done in July which really looks like there is an issue with the support.
http://forums.holdemmanager.com/tabl...orking-26.html
Also, all the links here http://www.holdemmanager.com/ts2-released
for further information on Table Scanner / Local Scan Pro do not work for me.

Also, is the HM2 table scanner this one ? :
www.tablescanturbo.com
If yes, the forum looks also quite deserted.

Table Scan Turbo is a separate software from a different company.

Our HM2 Table Scanner is currently in free/beta mode for all HM2 users and only works in InstaScan mode now. Once we have resolved the Table Join function for PokerStars we will be making it available for purchase again for use on PokerStars and begin working on adding support for other networks that still allow it.I do not have an estimate for when this issue will be resolved. We do not give estimates until it has been confirmed as fixed by our internal testers and the release is imminent.

Fozzy71
Customer Support

When I am on the replayer and click Upload to: "My HM" it takes me to this page: https://cloud.holdemmanager.com/home/dashboard

Is there a way to make it automatically upload the hand online so that I can share it, all from 1 click. At the moment it seems like it is impossible to easily share a hand I am replaying in the replayer?

We decided to do away with MY HM and the iPhone app and were planning to replace them with our new HM Cloud Alpha program but that project's future is unclear. The easiest way to do it with HM2 is to share it via twitter (right-click the hand in the reports and 'Send to Twitter', or use the 'Tweet Hand' button in the lower right corner of Hand History Viewer) which will upload it to the pokertools database and post it to your Twitter feed with a link that can be shared. The process will be similar in HM3.

Fozzy71
Customer Support

Thanks.

I will just use weaktight.com I think, they seem to present the HH in the clearest format, so HM2 right click hand, copy, paste into weaktight. Would be cool imo if HM2 took out the middle bit.

Hi fozzy

I seem to have a lot of problem with the HUD since yesterday. It will randomly freeze, or not load up at all. restarting computer helps. It will work again if I restart computer, but will freeze again after a while, or wont even show up if I start new tables. Closing and restarting HEM2 does not help. I have to restart the whole computer.

I havnt figured out yet how or when it happens, but I'm keeping an eye out. fwiw I havnt changed anything in my grinding. no new software, no new computer etc.

Sorry this is very vague, but I cant figure out where the problem comes from.

Please see this FAQ to alleviate any security bottlenecks.

Please give HoldemManager and your site(s) Administrator rights.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time.

If you continue to have problems:

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

often when playing poker (on stars) i have a very high cpu
i notice the top2 cpu users are always holdemmanager and hudfunc
i understand the hud-one because its 9-12 tables with a hud, but why is hem itself so busy?
and any general tips to reduce this? is there a way to 'simplify' hem so that it uses less cpu?

Before I make any suggestions I would want to see a log file:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem, close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Fozzy71
Customer Support

Hi Fozzy71,

I finally bought Asus rog and ssd 256GB. I have some questions and for most of them i think that i know what to do, but i write here just to be sure.
Win7,HM2, and all poker sites should be installed on SSD?
What about Postgresql and what version to install?
What other programs do i gave to install on SSD?
For security reasons i have to use only Security Essentials from Win7?
Any tips for installing programs on SSD?

To save/move my HM2 settings and hands i have to do that below?
If u players know some tips for working with SSD pls let me know, ty.

Thank you

Hello ,

i play a lot of spin and go on pstars and i`ve notice that when the spin&go is lost the prize pool is not taken into consideration for the $EV calulation.
i meen (to put an example ) if an all in with 50% chances at 7$ buyin level is lost the $EV is around 7$ even the prize pool is 14$ or 42$.

i`ve opened a ticket about this issue and the response was :" Thank you for your email and I am sorry to hear you are having problems. This issue has been documented in detail and provided to the developers to resolve.

The assigned internal issue # on this issue is HM-8539"
so i`ve noticed that almost 3 years ago on 28-03-2015 this problem was signaled by hypered on this post

spin n goes calculated wrong

the answer ...gues what :"This issue has been documented in detail and provided to the developers to resolve.


The assigned internal ticket # on this issue is HM-8539"

so it took almost 3 years and the issue is not fixed ...

and i think it`s only one line of code to be modified ... why is this happening ?

and... HM is taking in consideration prize pool when you win

only when you loose it takes it 2x

do you see how this looks ?

and they didn`t fix it in over 3 years ...and no real answer from them beside "we will let you know when it`s fixed."for 3 years.

- Everything should be installed on the SSD but you can set up your \HM@Archive to archive the hands after, auto importing them, to a different HDD partition.
- I recommend PostgreSQL 9.3 or 9.5.
- Yes, we recommend using Security Essentials on Win7 (called Defender on Win 8/10 now I believe).
- Not sue what sort of tips for installing you are looking for, just let the installers run and install to the default locations on the C:\ partition.
- This is the FAQ that explains how to backup/restore the database and settings via HM2 and also how to backup everything manually as well.

Fozzy71
Customer Support

While it has been an issue for a long time it hasn't been over 3 years as it is still 2016 last I checked. These issues are much more complex to fix in HM2 than changing one line of code unfortunately. Now that we are working on HM3 our focus with HM2 is only on critical bugs that prevent hands from importing or the HUD from working. Tourney Results/EV are not deemed critical bugs since it doesn't affect you while playing and the results can be edited manually. Most of the sites we support do not write summaries and players on those sites have to edit all their results manually.

Have you tested these games in HM3 Alpha yet to see if it handles them better? I expect it will as it uses a different parsing and tourney detection system. Please follow the instructions in the HM2 Home tab advisory to request access to HM3 if you haven't yet, and if you still have issues with the results/EV use the Send Feedback button to let us know.

Fozzy71
Customer Support

posted this on 13/10 now after the latest windows update cannot connect to postgre again tried all the steps in the FAQ and reset winsock but still nothing

I am not sure why this happens to some but not others. I just updated Win10 and restarted my PC and I have no issues with PSQL.

If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send a HM2 log file as well.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

While waiting to try and get that resolved you could request access to HM3 and use that since it does not use PostgreSQL for the database engine. I will pm you instructions.

Fozzy71
Customer Support

Yesterday I switched virus software uninstalling the old and installing the new and now today when I load up HM2 it initially says no hands but then eventually loads them and I see all my hands are loaded.

But the HUD is showing like everyone is new starting from 0 and adding 1 hand at a time when I have hundreds or thousands of hands on some people.

WPN, What could be the problem?

Never mind. It was a problem with the import folder. I fixed it.

Having same problem today after windows update. Always thought it was because of firewall. How can I get HM3 so I can play until you fix this?

Edit: I went to services.msc to disable firewall and took a look at postgresql.
It said service status: Stopped
I pressed start and got this error:



Not sure if I was supposed to mess there but is it by default stopped?

Send us the logs as requested above and we can try to help you get your postgresql connection fixed but there is nothing we can do to prevent it from happening again the next time Windows updates. That is something PostgreSQL and/or Microsoft needs to deal with. There is a HM2 Advisory on the Home tab with instructions for requesting HM3 access but since you can't get into HM2 I will PM you the instructions.

Fozzy71
Customer Support

When playing multiple tables, if I try to arrange one table it moves the panels on the other table. I wouldn't do this, but lately my had seems to always have the panels wrong when I sit.

Any idea why? It has been a while since I really played with my hud, so any help on recommended settings would be appreciated.