Quote:
Originally Posted by EveryDcsn
I am not playing any of the special tournaments, just cash. I also don't think I am playing fast fold (I am assuming this is just like zoom on ps?)
HM2 has been on "preloading hands" for about an hour now.
Quote:
Originally Posted by EveryDcsn
When I am playing a table a little grey box at the top left of the table says "(Holdem 2 logo, Default 2.0 HUD) and below it says "Waiting for hands...?"
These are 2 different things. If you were stuck on the first message (that happens when HM2 is launching) I don't think you would be able to see the 2nd message.
A) For the first message:
This could be caused by cultural conflicts in the software. You will just need to reset the culture info.
Close HM2
1) Please open Windows control panel.
2) Open Region-Language
3) Change your region to English (United States)
4) Change your location to United States
Apply/Close that window.
Afterwards, you can set it back to your standard setting and start HM2.
B) For the second message (assuming you get past the preloading hands message) we are going to need to see the log files I asked for.
Make sure your
site is configured to save hands and that HM2 is setup to auto import those hands.
*Note that
we do not support play money hands so you must test/play real money hands when using HM2.
Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.
Make sure that
the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time.
Please
see this FAQ on how to use table finder if you are playing regular non-zoom type tables.
If you continue to have problems:
Please
follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.
Please enable the Settings >
Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.
Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and
attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.
With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
Please zip and email the requested files via the '
Contact Support' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
Fozzy71
Customer Support