The missing stats can be shown if you right click one of the column headings and enable the stat. Sometimes they are added but not enabled. Once enabled you may have to scroll to the right, hold the left mouse button over the stat you just enabled then drag it back to the left to the proper column where you want it aligned.

If you continue to have problems:

- Close HM2 and then delete:
- Win7: C:\Users\username\AppData\Roaming\HoldemManager\Co nfig\ColumnSettings
- XP: c:\documents and settings\username\application data\HoldemManager\Config\ColumnSettings
- Showing hidden files: http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
- Start HM2 again

Fozzy71
Customer Support

cool, thanks. that worked.

No worries, keep up the great work & salute on a great software

Sent from my Nexus 4 using Tapatalk

Hello,
I'm sorry I know this is a touchy subject regarding 3rd party software but I'm a loyal customer and I'm hoping you can help me.

I got a new laptop and downloaded my 2nd license of Hem2 and i also have bovada card catcher. My old laptop had and older version of hem 2 for the card catcher and it worked great (I had it rolled back via a link).

Hem2 works fine on my new laptop with black chip poker. I tried rolling back my hem2 to work with bovada card catcher with that old link but then it said I didn't have any more license rights with that key number. I reinstalled the new version and it works fine, new version 8443, with black chip but with bovada it doesn't show most of my hud. It is importing hands however.

Do i need an older version to work with bovada card catcher that you are aware of (I realize this isn't your software)? If i do how do i roll it back when i get a message that says I don't have any more licenses with this key number. Would I need a new link?

Thank you.

Last I knew you needed version 8079 to see all the hole cards with their card catcher but I am not sure which version they recommend now as I think they changed from converting to Stars format to IPoker instead because of the recent Stars Third Party Tools Rules changes. You will need to ask in their thread which version you should use. Some customers that play Bovada and other sites will install 2 instances of HM2: One in the default location that they keep updated for sites like Black Chip, and another in a custom non-default path that they roll back to 8079 to use when playing at Bovada.

Regardless of which version you use you should be able to use your license with it.

If you have any problems activating the software please see this FAQ for help in resolving licensing issues.

If you continue to have problems we need you to send us the \HM2Logs folder as explained in the last steps under 'Contact Support'.

Fozzy71
Customer Support

sorry to be a pain the link you provided says page not found. is that an issue on my end?

also if I wanted to roll my new hem2 back to 8079 (I know that works) how would I do that?



Thanks again I really appreciated your quick response.

FAQ here: http://hm2faq.holdemmanager.com/ques...Holdem+Manager

HM2 version 8079 download here: http://www.holdemmanager.com/Downloa...AutoUpdate.exe

Thanks _Loki_, I must have done something wrong when manually making the hyperlink.

Last message I read was when I just converted to Premium (I think dec 2015) was that you guys where not going to support it, but you do! Got it to work now

Only site that is not working for me right now is William Hill with the new beta software. Are there any special instructions for that?

They never clarified their future plans with us or made any moves toward not writing hand history files so we have started again trying to better support them and solve any open issues for their network.

Many Ipoker 'beta' clients have made changes to the hand histories that are not in line with rest of the Ipoker Network. We are waiting on Ipoker to release final changes to their hand history format before we can properly support it.

Uninstall Ipoker, deleting the settings.

Then re-install it, right-clicking the setup file and running as administrator. This will keep it from creating a hand history folder that it cannot write hands to.

Add the folder in Site setup.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time.

Tournament tables will require you to use the Table Finder until they finalize their hand history updates so we can properly support those tables.

The Table Finder fix will take longer as we have to wait for them to update their poker client before we can make the tournament table HUD work automatically.

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

Is there a way to find how much above or below EV you are with HEM2 for mtt or other formats where its not 1 table? Back then when i used hem1, i was able to do this by checking ev adjusted. However... those were 9 or 10 player tournaments though. It was the red line i believe.


And if yes, i assume this is only possible for single tables right? Thus its not possible for 3 table tournaments or 7 or more table tournaments for hem2 to show your EV?


I did saw hem2 had an option where i played some spin and goes and in the tournamnet reports, it did show winnings, net winnings and $EV. Is that the red line etc? So if it shows $550 as the winnings, $100 as the net winnings and $515 as the EV... does that mean you are $35 below EV in that session or $415? And these are spin and goes though so that might be another issue? Then again, it does record net winnings correctly though.

I took a look at my tournament results for another site i played on that are 6 max hyper turbos. Have over 1500 games played. Winnings show as roughly $18000. Net Winnings are about -$550. $EV shows around $23000.


Does this mean I should be up $5000 but am down $550 and thus $5500 below EV? Or am i looking at the numbers wrong here? Because my avg buyin for these hypers has to be around $15 at the very max.


This is another site compared to the post about this one.

$EV is only calculated on single table tournaments. You can review your cEV (Chip EV) in MTT's in the Overall report, or other reports that don't focus on $ results, to get some sort of idea of how good/bad you are running on chip/hand basis but $EV is not possible.

You can also graph your cEV (orange) line by clicking the graph icon that is above the hands grid of the Overall (and other) report as shown below.



$EV is the red line in the Tournament Winnings Graph.

You won 550 but 'should have' won 515 if you ran at $EV when all-in so you are above EV. If you graphed those same filtered results your Net Won line should show as $100 and the $EV red line would show as $65.

Here is a graph with the report shown where you can see I won ~$18 more than my $EV which is shown in the graph as my green line being that high above the red line.



Fozzy71
Customer Support

This means you 'should have' won about $500 more than your net winnings result if you had ran at expectation when all-in before the river. If you graph that your Net Won (green) line would show as -$550 and the $EV (Luck adjusted winnings) red line should show as +$4,550 if I am doing the math right.

Fozzy71
Customer Support

Hi there. For one site that i play only hyper turbo 6 max sng...


My winnings total as around $18000. My $EV shows around $23000. My Net winnings are -$550. This is according to the tournament results chart similar to the one you posted with the $66 and $48 where you are $18 above EV.


I'm down around $550 or so in those 1500 plus hyper turbo 6 max sngs. The avg buyin is no more than $15 at the very max. I say its probably like $14 at absolute max.


Where do you get the line i should have won about $500 more in net winning result? I don't see this number from looking at $18000, $23000 and -$550. do i have to look at the graph to see this? Back with HEM1, i recall i just check adjusted winnings and it showed what you should be up or down and it showed it in numbers and of course in a graph.


Thanks

i checked luck adjusted winnings. When i did this... i see the red line is around +$4300 after the 1500+ games.


For the green line its about -$520. The green line is however what i am down net overall though.


Because if this was in HEM1, i recalled that would mean im about $4800 below EV. So what am i looking at wrong here with hem 2? I recalled the red and green line should be pretty close to one another assuming you are running as expected. So im confused with this.

The red line basically just climbs up from the start all the way to 1500+ games. The green line stays constant aounr the profit of $0 - $500 for the first 1400 games or so then goes down after like 1400 games or so when it drops down to around -$520.

Here are the pictures i took of it. This is with 888poker and pretty much all those are 6 max hyper turbos besides a few dons and very few 9 max sng.

23,000 - 18,000 = 5,000

It is the same in HM2 as it was in HM1.

You are looking at it right. 23,136 - 18,321 = 4,815 below EV, which is how far your green line is below your red line.

I don't think you mentioned which site this is but it could be a known bug in our $EV calculations with this site or these particular games. That far below this is certainly possible as that is some pretty severe run bad if it is being calculated correctly. If you want to send us some hands our testers can take a look at the hands and check our bug ticket system to see if it is a known issue.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

Fozzy71
Customer Support

No need to send hands.

Thank you for your email and I am sorry to hear you are having problems. This issue has been documented in detail and provided to the developers to resolve.

The assigned internal issue # on this issue is HM-8485 Pacific 6max hyper STT EV / import bug

If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-8485 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

Hi there. So does that mean i cannot be down much below EV? Yes its on 888poker. I know i do run very bad on sites such as 888 and on stars. Stars is much worst though. I know with stars back then even with hem1, i was always a lot below EV. And i know i was below EV because i had posted pics of it and a rep had said yes... that red line is how much u should be up/down and the green line is what you are up/down etc.


I mean... my average buyin on 888poker in those 6 max hyperturbos is probably $14 at the max. As you can see, its mostly $10, $20 and $5 hyper turbo 6 max. And with 1500 plus games... I wouldn't think i could run that much below EV. I would definitely notice this on stars though as i had this happen for many years. Whether i was winning or losing, usually after a session i would check the EV to see how much i should have won/loss etc.


So basically this is a bug then right? Because if it wasn't, then how come no one who plays on 888 would have said something about this then? I assume many stt players check their ev. I mean, could it be because these are hyper turbo 6 max sng? I cant think that is the reason because im sure they record dons correctly as well. And also because these are single tables.


So after it gets fixed, i assume all the games that i had played... it wouldn't be able to update the real EV? And only from now on? Do you think theres a chance that this is possible that i am that much below EV in 1500 plus games of hyper turbo 6 max on 888 where avg buyin is less than $15?



Thanks.

Most likely but I can't be sure unless I were to import all those hands to PT4 which I don't think has this issue.

Yes, it is a bug with our software. Customers did say something and we documented the issue for our developers.

Yes, if/when it is fixed new games should be correct and old games/hands would have to be deleted and force reimported, or imported to a new database. I am not sure if/when this issue will be resolved in HM2 as our focus right now is on the HM3 Alpha and only the most critical bugs in HM2. EV bugs are generally considered low priority compared to issues that prevent hands from importing at all, HUDs from working, etc.

All I can say is that there is a bug. I would assume the red $EV line should be lower but how much lower I can't say. For all I know it could actually be below the green line if it were being calculated correctly.

Fozzy71
Customer Support

Is it possible that C:/HM2Archive folder can be deleted automaticly after normal windows 10 update , while all other hm2 related folders and hm2 works quite fine. Ty.

That should not happen. Windows should not be doing anything with that folder, or any other folder on the root of C that you or one of your programs created. Are you talking a normal Windows 10 update or updating from a earlier version of Windows X to Windows 10? In the latter scenario it would likely get moved to the C:\Windows.old\HM2Archive location.

Fozzy71
Customer Support

Is the number of hands for the current active session able to be added to the HUD? I would like to be able to track it without tabbing over to HM2 window to check how many hands I have played.