Quote:
Originally Posted by Rocky-PN
Last message I read was when I just converted to Premium (I think dec 2015) was that you guys where not going to support it, but you do! Got it to work now
They never clarified their future plans with us or made any moves toward not writing hand history files so we have started again trying to better support them and solve any open issues for their network.
Quote:
Only site that is not working for me right now is William Hill with the new beta software. Are there any special instructions for that?
Many Ipoker 'beta' clients have made changes to the hand histories that are not in line with rest of the Ipoker Network. We are waiting on Ipoker to release final changes to their hand history format before we can properly support it.
Uninstall Ipoker, deleting the settings.
Then re-install it, right-clicking the setup file and running as administrator. This will keep it from creating a hand history folder that it cannot write hands to.
Add the folder in
Site setup.
Make sure that
the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time.
Tournament tables will require you to use
the Table Finder until they finalize their hand history updates so we can properly support those tables.
The Table Finder fix will take longer as we have to wait for them to update their poker client before we can make the tournament table HUD work automatically.
If you continue to have problems:
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also
enable this before you launch HM2 from the Start Menu.
Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and
attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.
With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
Fozzy71
Customer Support