Quote:
Originally Posted by davereedpoker
Hi,
I recently installed htc sync manager on to my laptop. Installation caused windows defender to remove some malware as it assessed the program to be a threat. This is turn caused HM2 to no longer function--it just said shortcut has been removed and wouldn't let me open the program from any source).
I then unistalled htc sync manager and uninstalled HM2. I then tried to reinstall HM2 but windows continued to remove malware as it was installing and once it had been reinstalled it still wouldn't open.
I uninstalled HM2 and then turned off real-time protection on Windows Defender. This time HM2 installed without issue and opened automatically upon completion. I tested it by playing a few hands on pokerstars and it was working fine. I then turned real time protection back on in defender and then more malware was removed from HM2 and Defender said that it had found a trojan. HM2 will no longer function anymore. Turning Defender off will likely work but I don't like the idea of having to have my computer at risk in order to run HM2. PLEASE HELP!
Quote:
Originally Posted by davereedpoker
Looking at the above comments it would appear that my installation of htc sync manager was just a coincidence. HM2 is currently not installed on my laptop and I have Windows Defender running again. Please could you let me know how I can reinstall HM2 safely without compromising the security of my PC?
Open your Windows Defender (or chosen AntiVirus program) > History tab and check to see if it shows Trojan:Win32/Fethar.B!cl
1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
2) If you want to be sure the files are safe before using them you can test them online on a
website such as this where it shows results for multiple antiviruses at once.
3) Start HM2.
Please let us know if that solved the problems.
If you continue to have problems:
Which Operating System, Firewall, and AntiVirus are you using?
Please reproduce the problem and
zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.
Please rollback to the previous official release version 8438:
Reinstall HM2 from this file -
http://www.holdemmanager.com/downloa...er_2_Setup.exe
- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.
If you are not playing on the new full tilt software there is no need to install the new 8441 beta.
If you are playing on the new FTP software please
link your FTP/Stars accounts and login/use the PokerStars software instead for now.
Fozzy71
Customer Support