Open Side Menu Go to the Top
Register
Holdem Manager Support Holdem Manager Support

01-01-2016 , 01:47 PM
I thought PokerStars stop supporting HUD's from 2016

But played sess today and HUD and OM2 worked fine

Anyone have any updates on PS policy about HUD and OM2 (did they cancel the changes)?
Holdem Manager Support Quote
01-01-2016 , 02:27 PM
Quote:
Originally Posted by Altreg
I thought PokerStars stop supporting HUD's from 2016

But played sess today and HUD and OM2 worked fine

Anyone have any updates on PS policy about HUD and OM2 (did they cancel the changes)?
PokerStars never said they were prohibiting the use of HUDs at live tables. They did say they were restricting some of the functionality and they have done so

From memory the main restrictions are:
** Features of Note Caddy [such as spark graphs]
** Automated rules-based display of icons in the HUD categorising villains into player types
** Automated changes in the stats displayed based on the current street or preceding actions in the hand
** Only up to 3 colour ranges allowed for any stat
** This one I'm not sure about because I don't use TN: Automated bet sizings based on preceding actions by other players in the round of betting [still a feature of TN1 I think so only TN2 is permitted at the moment]

The only person I recall who said HUDs will be prohibited is DNegs [at least I think that's what he said - it was a while ago & I could have misunderstood his words]

PokerStars have said we can expect further conditions/prohibitions with respect to 3rd party programs, but they didn't go into details. I expect they are still thinking about the subject. However please remember that PokerStars gave all the 3rd party s/ware people time to adjust their products & also did the same for the users, I take this to mean that an outright ban on HUDs is unlikely, but I could be wrong
Holdem Manager Support Quote
01-01-2016 , 03:14 PM
What stats do you guys think are best for FR cash??
Holdem Manager Support Quote
01-01-2016 , 03:50 PM
Quote:
Originally Posted by blaxleypoker
What stats do you guys think are best for FR cash??
Blackrain79 has a couple of good posts on the stats he uses for FR cash - his advice is applicable to HM2 users:
http://www.blackrain79.com/2013/09/h...or-todays.html
http://www.blackrain79.com/2013/09/h...or-todays.html

You will have to adjust his recommendations depending on your stake & also the number of hands you have on each villain. Outside of the obvious main stats you do need a few hundred hands played against a villain before you can safely use most of the other stats [eg the stats by position, 3betting etc.]
Holdem Manager Support Quote
01-01-2016 , 05:13 PM
Quote:
Originally Posted by Altreg
I thought PokerStars stop supporting HUD's from 2016

But played sess today and HUD and OM2 worked fine

Anyone have any updates on PS policy about HUD and OM2 (did they cancel the changes)?
Loki pretty much covered it above but here is our standard reply:

They are imposing rules that greatly inhibit how HUDs can work. The changes were described by Amaya a few months ago and can be viewed here - http://www.holdemmanager.com/Downloa...ence-guide.pdf

which is discussed in detail in this thread - http://forums.holdemmanager.com/note...new-rules.html

These features that will no longer work on the live tables will still work in the replayer for the hands played at Stars and Full Tilt as long as the poker client is closed.

We have changed other features in HM2 such as the HUD Settings > Stat Appearance > 'Color Ranges' only the first 3 colors/ranges will work on FTP/Stars and Auto Rate features are also not allowed at live tables.

NoteCaddy Restrictions on Full Tilt Poker and Pokerstars - http://wiki.assaultware.com/NoteCadd...trictions.ashx


Quote:
Originally Posted by blaxleypoker
What stats do you guys think are best for FR cash??
This is a tech support thread and not the kind of place for these types of strategy questions. They are best suited for the strategy sub-forums for the stakes and game types you play in other parts of the forums if you don't find the answer you are looking for in loki's reply.

Fozzy71
Customer Support
Holdem Manager Support Quote
01-02-2016 , 01:33 AM
There seems to be something off with the "New Stars VPP" tracking.

According to HEM 2 I should have 644 VPP but I actually I've only earnt 588.

HEM2 also says I've paid $107.16 in rake which at the $1 = 5.5vpp conversion is 588.

So, it looks like it's calculating the rake right but making a mistake with the VPP conversion.

Holdem Manager Support Quote
01-02-2016 , 01:42 AM
Okay, FR tables used to earn 6vpps per $1 of rake but those cock sucking arseholes have made it a standard 5.5 for everyone, I guess it simpler that way and easy for the players to understand.

Anyway, HEM2 is still importing VPPS at the old rate. Could you get this adjusted to reflect the new, ****ty reality.
Holdem Manager Support Quote
01-02-2016 , 02:06 AM
if i bought Omaha Manager, can it track PLO and PLO8 separately? Would i be able to view my chip expectation in PLO and PLO8 separately?
Holdem Manager Support Quote
01-02-2016 , 03:06 AM
Is there a way to get all the stats you could at say during the game using the hud on HM2 without having to use the replayer or playing at a table? As far as I know using the replayer is the only way I can get all the stats of myself. I know you can filter but you can only get like 10-20 stats using the filter but when you use the replayer you can get all the stats when clicking on the hud. I want to get all the stats without using the replayer or clicking on the hud in replayer. Any suggestions?
Holdem Manager Support Quote
01-02-2016 , 08:39 AM
Quote:
Originally Posted by p2 dog, p2
if i bought Omaha Manager, can it track PLO and PLO8 separately? Would i be able to view my chip expectation in PLO and PLO8 separately?
Yes, see images below.

From the Tournament and Tournament Results reports, you can see chip ev diff in hands grid, popout graph for each tournament or tournament type, etc.



And of course the Overall report.




Fozzy71
Customer Support
Holdem Manager Support Quote
01-02-2016 , 08:43 AM
Quote:
Originally Posted by dogarse
There seems to be something off with the "New Stars VPP" tracking.

According to HEM 2 I should have 644 VPP but I actually I've only earnt 588.

HEM2 also says I've paid $107.16 in rake which at the $1 = 5.5vpp conversion is 588.

So, it looks like it's calculating the rake right but making a mistake with the VPP conversion.

Quote:
Originally Posted by dogarse
Okay, FR tables used to earn 6vpps per $1 of rake but those cock sucking arseholes have made it a standard 5.5 for everyone, I guess it simpler that way and easy for the players to understand.

Anyway, HEM2 is still importing VPPS at the old rate. Could you get this adjusted to reflect the new, ****ty reality.
We will have to add a new report stat for the StarsCoins.

If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-8761 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support
Holdem Manager Support Quote
01-02-2016 , 08:45 AM
Quote:
Originally Posted by pokerpassion1978
Is there a way to get all the stats you could at say during the game using the hud on HM2 without having to use the replayer or playing at a table? As far as I know using the replayer is the only way I can get all the stats of myself. I know you can filter but you can only get like 10-20 stats using the filter but when you use the replayer you can get all the stats when clicking on the hud. I want to get all the stats without using the replayer or clicking on the hud in replayer. Any suggestions?
This is not possible in HM2 as it has far more HUD stats than Report stats due to the way it was designed. HM3 will not have separate code for HUD/Report stats.

HM3 is in the planning and early development phase. If you are interested in providing feedback on concepts and mock-ups for HM3 please sign up here.

Fozzy71
Customer Support
Holdem Manager Support Quote
01-02-2016 , 10:47 PM
I play in two different places on two different machines. I need some advice about how to deal with this.

I have a home office where I play on a Windows 8.11 desktop. A few days a week I am a live-in caregiver for my mother-in-law and I play on a Windows 7 laptop after my MIL falls asleep.

I'm taking a fresh look at my approach to poker in 2016, including my recordkeeping. My poker time is about 80% live, 15% on the desktop and 5% on the laptop.

What should I do in this case? My options live as I see it are tracking my results on a spreadsheet (that's what I did last year) or manually entering my results in HM2. But what should I do about online? I play mostly SNGs on the laptop but I play both MTTs and STTs on the desktop. Can I send HM2 information back and forth from one computer to the other so that as I'm playing all the HUD information will be updated and accurate wherever i am?

I have no idea what I should do here or how I would do it. I'm sure that I'm not the only one that plays on more than one computer, so any advice on multicomputering (if I can make that a word) would be appreciated.

Last edited by Poker Clif; 01-02-2016 at 10:50 PM. Reason: punctuation and spelling
Holdem Manager Support Quote
01-03-2016 , 06:07 AM
Quote:
Originally Posted by Poker Clif
I play in two different places on two different machines. I need some advice about how to deal with this.

I have a home office where I play on a Windows 8.11 desktop. A few days a week I am a live-in caregiver for my mother-in-law and I play on a Windows 7 laptop after my MIL falls asleep.

I'm taking a fresh look at my approach to poker in 2016, including my recordkeeping. My poker time is about 80% live, 15% on the desktop and 5% on the laptop.

What should I do in this case? My options live as I see it are tracking my results on a spreadsheet (that's what I did last year) or manually entering my results in HM2. But what should I do about online? I play mostly SNGs on the laptop but I play both MTTs and STTs on the desktop. Can I send HM2 information back and forth from one computer to the other so that as I'm playing all the HUD information will be updated and accurate wherever i am?

I have no idea what I should do here or how I would do it. I'm sure that I'm not the only one that plays on more than one computer, so any advice on multicomputering (if I can make that a word) would be appreciated.
I can't help with live results other than to say you can't manually enter them in HM2.

HM2 has a HM Sync Beta feature but it hasn't been updated since HM2 was released and it isn't very reliable for tourney results on some sites.

There are a variety of known issues with the HM Sync Beta feature where the results are not syncing properly for some customers. We are planning to completely re-work the HM Sync feature using code from our new HM Cloud application but I don't have an ETA for when this will be implemented. In the meantime while we wait for the new sync system you will need to manually sync your hands on both PCs. Here is a FAQ explaining how to best keep your original hands on both computers so you can easily sync the hands manually.

Fozzy71
Customer Support
Holdem Manager Support Quote
01-03-2016 , 09:09 AM
I have problems with Table Scanner 2. I contacted HM support in the beginning of December. Apparently it is a common problem with Stars and Table Scanner and there is still no fix. I just wanted to ask when we will have a fix?

My ticket id: 179032
It was linked to your internal bug tracker:
Bug #:HM-7712
Issue:Stars7: preparing HM Scanner.
Holdem Manager Support Quote
01-03-2016 , 05:53 PM
Quote:
Originally Posted by la55i
I have problems with Table Scanner 2. I contacted HM support in the beginning of December. Apparently it is a common problem with Stars and Table Scanner and there is still no fix. I just wanted to ask when we will have a fix?

My ticket id: 179032
It was linked to your internal bug tracker:
Bug #:HM-7712
Issue:Stars7: preparing HM Scanner.
The scanner issues are being worked on. I do not have an estimate for when the issues will be resolved. We do not give estimates until it has been confirmed as fixed by our internal testers and the release is imminent.

Fozzy71
Customer Support
Holdem Manager Support Quote
01-04-2016 , 03:13 AM
i find it strange that although I have never purchased Omaha Manager(cant view reports), an Omaha HUD still appears. I certainly am happy that I have the HUD. Would I have had to purchase this in the past(Omaha HUD)?

Also, as i stated, i do not have access to reports and stuff. If I were to purchase the Omaha package so I could view reports, would past Omaha hands automatically be displayed(they are imported as i play)?
Holdem Manager Support Quote
01-04-2016 , 06:39 AM
Quote:
Originally Posted by p2 dog, p2
i find it strange that although I have never purchased Omaha Manager(cant view reports), an Omaha HUD still appears. I certainly am happy that I have the HUD. Would I have had to purchase this in the past(Omaha HUD)?[
This is to be expected due to the way the HM2 licensing works.

QUOTE]Also, as i stated, i do not have access to reports and stuff. If I were to purchase the Omaha package so I could view reports, would past Omaha hands automatically be displayed(they are imported as i play)?[/QUOTE]

Yes. All holdem/omaha hands get imported, regardless of stake, if you only have a small stakes version of one game type. If you later upgrade to the pro version, or to include the other game type, the other previously imported hands that now fit the license upgrade will be shown as soon as you purchase the license and restart HM2.

Fozzy71
Customer Support
Holdem Manager Support Quote
01-04-2016 , 02:53 PM
Does HEM2 work with Party Poker? Thinking of moving some of my volume there but I'm getting mixed messages about huds there.
Holdem Manager Support Quote
01-04-2016 , 04:01 PM
Quote:
Originally Posted by Husker
Does HEM2 work with Party Poker? Thinking of moving some of my volume there but I'm getting mixed messages about huds there.
Party Poker recently announced that they will be making major changes to their client that will affect both HUD and tracking of players playing history - http://uk.pokernews.com/news/2015/10...ield-19256.htm

In the near future they will completely stop saving hand histories. If they do not write hand histories we can no longer provide tech support for problems on their software or support their software going forward unless they tell us they will still allow our software on their network and continue to provide hand history files.

At this time they have not clarified their changes or contacted us. Because of this, all Party Poker related development is on hold until their decision is officially made and reflected in their terms of use.

We will continue to offer basic support to players who are having problems with Hold'em Manager 2 on Party Poker tables as long as they are still writing hand history files that import, however we are not adding features or FastForward support for new and/or currently unsupported Party Poker skins (such as their new 'Premium' clients) at this time or testing/fixing import errors until they clarify their stance on trackers/HUDs with us directly.

Fozzy71
Customer Support
Holdem Manager Support Quote
01-04-2016 , 04:27 PM
Ok, thanks for that.

Bonus question...

I want to move some of the older hands in my database to a new database, rather than purging them. How would I go about this?

Thanks
Holdem Manager Support Quote
01-04-2016 , 04:35 PM
Quote:
Originally Posted by Husker
Ok, thanks for that.

Bonus question...

I want to move some of the older hands in my database to a new database, rather than purging them. How would I go about this?

Thanks
Just create a new DB and import those hands from your archives. If it is just a certain stake/type then it might be easier to export them from the database manger or reports using the filters.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.

To export using the Database Manager just open the 'Database' menu and go to the Export tab.

If you need to do more advanced filtering in the reports you can export the filtered results in the Reports by selecting all the hands in the lower hands grid of the Overall (or any other) report and then right-click > save to hard drive...


Fozzy71
Customer Support
Holdem Manager Support Quote
01-04-2016 , 04:45 PM
Got it.
Holdem Manager Support Quote
01-04-2016 , 06:49 PM
Hello there,

how can I add color coded tokens to my hud?

Ty
Holdem Manager Support Quote
01-04-2016 , 07:02 PM
Quote:
Originally Posted by DaFooFighter
Hello there,

how can I add color coded tokens to my hud?

Ty
I am not sure what you mean. Are you referring to assigning an Auto Rate Icon? Or a NoteCaddy badge? You can't customize the Auto Rate Icons but you can change the asterisk to one of the included icons. If you are referring to NoteCaddy Badges you need to have a NoteCaddy Premium license and then you would need to ask their support for specifics as I am not familiar with customizing it really.

If that doesn't answer your questions please give more specifics about what exactly you are trying to add to your HUD, and what sites you play as some of the features of the things I mentioned are limited at stars/tilt due to their recent third party rule changes.

Fozzy71
Customer Support
Holdem Manager Support Quote

      
m