Hey, I am trying to import another HUD , but when I do I get a lot of messages saying "Name Clash" "There is already a file "Default_Flop" etc. Do you want to overwrite it?"

I am clicking no at the moment because I am worried if I do I will forever lose my current HUD! What exactly happens to these files/popups if I click "yes" to overwrite?

I have edited many of the default popups so if I click yes will I lose these files forever?

Please help!

You might be able to use something like this to connect to the old drive. If you can do that you can recover the old hands. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.

If you can't access it and don't have copies of the original hands or database/backup settings on an external drive and/or cloud service (or never used the HM Sync beta feature) there is nothing you can do.

This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary.

Please see this FAQ to transfer/backup data:

http://hm2faq.holdemmanager.com/ques...dem+Manager%3F

This will ensure that you have your hand histories and HUD saved to import into a new computer, and as a backup to restore in case of an emergency.

In addition to that above I recommend using googledrive or dropbox to sync your HM2Archive folder and keep copies of any database backups.

Fozzy71
Customer Support

Yes it will overwrite your default popups if they have the same name and if you edited default popups instead of cloning them before you edited them then your changes will be overwritten and lost.

There are 3 different ways you can backup your settings:

- Backup settings to file (skip database) - http://hm2faq.holdemmanager.com/ques...onfigs+work%3F
- Manual backup of settings - http://hm2faq.holdemmanager.com/ques...dem+Manager%3F
- Backup utility to backup to Temp directory - http://hm2faq.holdemmanager.com/ques...fault+settings

Fozzy71
Customer Support

I got this email today. Is this legit? I don't feel that comfortable scanning my license and sending it off over the internet. My payment has already been processed through my bank and I have received my license key from HM and I am using the product. I just want to make sure this is legit before I comply with this email. It came from hm2support@holdemmanager.com

Hello ,

I am sorry that your recent payment was flagged for manual review. Accounts can be flagged for various reasons such as when billing information is incomplete, a high dollar value order is placed, or when several orders are placed in a short period of time. Because the security of our customers and the public at large is of incredible importance to us, in those instances we request more information from the account holder. I should let you know that the documentation I am requesting can provide only enough information to confirm with your bank that the card used is yours. I also want you to know that our email system is operated on a secure server; we take your privacy very seriously.

To complete your transaction, please reply with one of the following: A scanned copy of a photo ID or a utility bill, credit card bill, or bank statement with your name and address on them (please obscure any account numbers when scanning). Thank you for your cooperation.

If this was indeed not purchased through us or a retailer, we will be willing to work with you in exchange for the contact information and how you found the seller.

If we do not hear back within 5 days, the credit card will be refunded and the license disabled.

Regards,

Chris (udbrky)
Customer Support
Hold'em Manager and Table Ninja

That email is from us and part of our fraud protection process for suspicious transactions.

Fozzy71
Customer Support

Ok thank you. So I can, without worry, send a photocopy of my drivers license?

Yes, we only use it to verify your identity and make sure no one is using a credit card that doesn't belong to them. If you have any further questions about this please email your account details and questions to sales@holdemmanager.com as we are only supposed to discuss tech support related issues in this tech support thread.

Fozzy71
Customer Support

This worked!

Thanks a lot for responding so fast

For the second time this week, when opening HM2 it asks me for serial number and then when I enter it, it says unable to register because the server is down. I have restarted my computer and that didnt fix the problem, I am fairly certain its on your side and I believe I recall seeing a message in the HM2 dashboard regarding this. Anyways, would be nice if you guys can fix this problem once and for all... I am sitting here having to finish up a volume bet and I dont have a hud

It is not a problem per se, it is a planned temporary shutdown of our old registration server in preparation for it's eventual permanent shutdown as explained in the HM2 > Home > HM Advisory announcement link.

Approximately 2 years ago we moved to a new licensing server. On the 24th February from 08:30 am ET - 17:00 ET we will begin turning it off - http://forums.holdemmanager.com/gene...uncements.html

So long as you have the newest version you will automatically switch to our new licensing system. If you experience license issues, the first thing you need to do is to update to the latest version - http://www.holdemmanager.com/downloa...r_2_Update.exe

After downloading, right-click the file, go to properties and click unblock. Then, right click the file and run as administrator to complete the reinstall.

If you were on the old licensing server, just updating should automatically fix it. If you still experience issues after updating, then you have a separate unrelated licensing issue. You should see this FAQ http://hm2faq.holdemmanager.com/ques...Holdem+Manager for a resolution.

If you continue to have problems we need you to send us the HoldemManager.Licensing.log file in the \AppData\Roaming\HoldemManager folder as explained in the last steps under 'Contact Support'.

We have waited almost 2 years to give everyone a chance to update without causing any interruption. But, if you are affected, I do apologize for the inconvenience.

Fozzy71
Customer Support

woohoo, got my hud back... thanks for the quick response

thank you great response!

Please forgive this possibly STUPID question but I must check!!

If I export my modified HUD, then import the new one..... overwriting the edited popups...

if after that I import the modified HUD will all the settings be restored? edited popups and all?

thanks again Fozzy

Any of the modified default popups that are assigned to that HUD will be exported with it so when you import it again later the popups will prompt you to overwrite the current/new ones again with your previously modified versions of the default pop files. Making a copy of the \config folder and/or the \Temp\HM2Settings\Config folder will be a secondary backup of the .pop files in case anything goes wrong with the export/import method.

Fozzy71
Customer Support

Thanks for the reply, I'll look into it

I forgot to add that if you play a site like stars/ftp/party you can email their support and ask for all your old hand histories and tourney histories/results.

Fozzy71
Customer Support

does bitlocker impact postgres performance? thx

I am not familiar with this product. I would suggest you ask that question on a postgresql forum. It does not conflict with HM2 AFAIK (as I think this might be the first time I have ever heard the product name).

Fozzy71
Customer Support

its an encrypting software in windows 8 pro, i will check out psql forum then

I have not found much in the researching I've done tonight on it, but off the top of my head, there could be some issues.

Postgresql does not work well if something is blocking it.

With Postgres being a different Windows User and interacting with the site and HM2, I would lean towards there being some trouble with bitlocker thinking it's malicious. I will pass this along though to see if there are some other thoughts.

udbrky
Customer Support

was fine earlier today and got 3 hours into tonights session before it happened again. tried changing times again but didnt work. after multiple restarts it worked for a minute, then stopped again. Following steps in your last post on issue, will update soon

Hi, I would like to see the calling range of my opponents to my all in pre flop.

So I have filtered all the hands "all in preflop".

Now I am watching once at time with the replay to determine this calling range.

Is there a way to see all together the calling hands of my opponents?

Thank you in advance

Sent from my GT-I9505 using 2+2 Forums

I play on loads of different clients using HM2, none with any problems, but when I play on Winamax my HUD won't disappear whenever I drag any other window on top of the Winamax table, so for example, right now I see my browser with 2p2 on it with in the bottom right a bunch of stats.

How do I fix this?

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

If you continue to have problems:

1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK
3) Manually reset your Site Setup > Seating Preferences > for your site/seats and any other HUD Settings you had personalized.

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again. If the problem returns after importing the custom HUD then you know that config is corrupted and you will need to delete it and rebuild it from scratch or import an older backup of that HUD config that was created before the corruption.

http://hm2faq.holdemmanager.com/ques...rashing+Issues

If none of that helps:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

The only way you might be able to do this would be to create an alias for all players and select that alias as the active player. Then use the More Filters > Other Advanced Filters > Other > Facing All-In Bet = True filter then look at the known hole cards you got called with in the various filtered reports (More Reports > Preflop > Holecards or the Overall report then click the 'Show or hide the hole cards grid' button).

If you want to create an alias with a lot of villains you can do it via PGAdmin or RangeMeister as explained here - http://forumserver.twoplustwo.com/18...y-hem-1212650/ - but please be aware that it can be very resource intensive to link all villains to an alias so you should have a powerful computer with lots of ram if attempting this.

Fozzy71
Customer Support

This issue has been documented in detail and provided to the developers to resolve.

The assigned internal ticket # on this issue is HM-4312

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-4312 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support