Hud for hem2 shows up in wrong place for certain tables. How do i fix this?

Worked after deleting holdemmanager.config file, thanks for the great support.

If you are having trouble with the Zoom HUD, or the freeze, we need the files as the FAQ requests. Please send in an email when you send a HUD report.

Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.

Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

udbrky
Customer Support

Please always specify what site you are playing on.

Please reset the HUD positions.

Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK

1) Open one Table only and ensure at least 1 hand has imported before moving to step 2.
2) Move the stats with the Arrow Buttons (< >) on the Table Averages HUD to rotate your HUD to the correct position.
3) Now you can open more tables and it should be automatically configured. Let at least 1 hand import before changing anything as this is needed to gather the correct positions.

Please check this FAQ if you play at pokerstars - http://hm2faq.holdemmanager.com/ques...For+PokerStars - and make sure it is set the same in all/any installed PokerStars clients if you have more than 1 ps.xx client installed.

If you have any difficulty following the above method with the arrow buttons you can set the positions manually as explained here - http://hm2faq.holdemmanager.com/ques...1/Site+Setup#5

If you continue to have trouble, we need more information.

Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - http://hm2faq.holdemmanager.com/ques...es+not+work%3F

Alternatively you can use our Priority Support Tool which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it - http://www.holdemmanager.com/store/priority-support/ - look for the 'HUD is not working' topic. Requests via the priority support tool receive higher priority than normal emails.

Please email to support@holdemmanager.com with a link to your post.

udbrky
Customer Support

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

Why is it so difficult to fix the Zoom NL25 6 max, when most other levels seem to work?

Thanks, I'm trying your solutions right now.

Hud not working at 6max 25nl zoom, it works fine at 10nl 6max as well as 25nl fr but at 25nl 6max it doesnt show but is stuck at "waiting for hands"
Importing works fine though, and Ive tried updating, reinstalling but nothing works

Any ideas?

Its an ongoing problem atm (see some of the past 6 pages or so). I've tried the latest beta update fix (a few pages back), but doesn't fully solve the problem for me. The stats come up but now freeze for 2-3 hands before changing.

Hey guys,

I'm having a problem with my HUD stats in 6 max and 8 max MTTs. The stats are under the wrong players...so i always have to drag them to the right player.

Should be simple i guess but how do i fix this?

Cheers,

Pete

These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

Please try resetting the seating positions.

Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK

1) Open one Table only and ensure at least 1 hand has imported before moving to step 2.
2) Move the stats with the Arrow Buttons (< >) on the Table Averages HUD to rotate your HUD to the correct position.
3) Now you can open more tables and it should be automatically configured. Let at least 1 hand import before changing anything as this is needed to gather the correct positions.

Please check this FAQ if you play at pokerstars - http://hm2faq.holdemmanager.com/ques...For+PokerStars - and make sure it is set the same in all/any installed PokerStars clients if you have more than 1 ps.xx client installed.

If you have any difficulty following the above method with the arrow buttons you can set the positions manually as explained here - http://hm2faq.holdemmanager.com/ques...1/Site+Setup#5

We need more information. There is no indication of what site you are playing on.

Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - http://hm2faq.holdemmanager.com/ques...es+not+work%3F

Alternatively you can use our Priority Support Tool which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it - http://www.holdemmanager.com/store/priority-support/ - look for the 'HUD is not working' topic. Requests via the priority support tool receive higher priority than normal emails.

Please send the information to support@holdemmanager.com with a link to your post.

udbrky
Customer Support

Is there street-by-street EV in HEM2? If not, would it be possible to implement?
With street-by-street EV I mean (money put in preflop*equity)+(money put in flop*equity)+(money put in turn*equity)+(money put in river*equity).

Would be valuable in esp. Omaha I think, where often you get a lot of your stack in with decent equity just to get it in on the next street where another player picks up a major equity shift card (even though we might have 5-10% PSB left to wager). So this last street's EV does not reflect well at all your EV throughout the hand.

This request has been documented in detail and provided to the developers to add.

The assigned internal ticket # on this request is HM-7451

If you wish for us to notify you once we have added it, please email support@holdemmanager.com and ask to be notified when HM-7451 is added.

udbrky
Customer Support

Hydra still not working, the hud updates 1 hand too late.

25nl zoom , both hud and table freeze. One time table freeze in which I have to close it and open again. And when only HUD stops, the HUD is on wrong player. It doesn't mean the position of HUD is mixed up. It means HUD doesn't change after I fold and am moved to other table.

Yeah the 25NL problem is taking a long time to fix...that needs to be released quickly.

These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

Hello,

I have a very weird problem for a long time now with HM2. The "Tournament results" tab doesn't work properly. For a small amount of games I have to refresh up to 10 times till the results show. Example being "last week" which I played nearly 1k games and I had to refresh 9 times before the results appear on the report. Now If i filter for games month to date... It won't even show them at all... This is really weird because all the other report tabs are working properly. Till now when I wanted to check my EV for previous months I went at "Tournaments" tab and checked it from there. "Tournament winnings graph" tab is also working fine. This is a really annoying bug. When I first got HM2 i tried reinstalling but it didn't fix the problem and since i could work around the problem I didn't pay much attention to it but it's getting on my nerves lately. Any help appreciated.

Maybe im missing something, but is there a copy hand to clipboard option on the replayer? if not, could you add it!?

Hi:
I have troubles with pokerstars i send a email and was told this:
Hello James:

Thank you for your email and Sorry you're experiencing these issues.

Our development team has thoroughly investigated the reports of our players and it seems that the effect is caused by a third-party tools that can be installed as PokerTracker or Hold'em Manager.

To eliminate this problem, please close PokerStars and any third-party tool, reboot your computer, and make sure that no third party tool starts with Windows, and then start PokerStars no third party tool.

It seems that once the incident has begun, closing third-party tools does not help - it restarts the computer without opening the third party tool which seems to solve it.

Rest assured that we contacted the management teams of PokerTracker and Hold'em Manager to communicate the problem. Distributors have released updates to its tools that we have solved the problem. If you continue to have incidents, we ask you to contact the distributor of these tools for more information.

We feel the inconvenience this may have caused you and thank you for your understanding and patience.

If there is anything else we can help you, please do not hesitate to contact us again.

regards,

Irene
PokerStars Customer Service

Any update for this?

Thanks

Does the report finish loading? Does it show some of the tournaments, but not all? Please try these steps:

Close HM2
Please delete everything in:

Win Vista/7/8: C:\Users\username\AppData\Roaming\HoldemManager\Re ports and \Filters
Windows XP: C:\documents and settings\username\application data\HoldemManager\Reports and \Filters

Showing hidden files: http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
Restart HM2 and the issue should be resolved.

udbrky
Customer Support

This is in the Hand Viewer. These options are not in the Replayer. You can only export the hand to a file on your hard drive from the replayer.

udbrky
Customer Support

These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

udbrky
Customer Support

How do I import hands from Bovada onto HEM2?