HUD Holdem Manager Support - Page 1725 - Poker Software -- Two Plus Two Poker Forums

Today I was prompted for another beta update, which I installed (had previously installed one yesterday), and now my 6max Zoom HUD is sporadic. Sometimes it will populate correctly, but more times than not it is either several hands behind or the players never change.

Last edited by early325; 01-17-2015 at 05:25 PM. Reason: missed previous post about rolling back

Quote

01-17-2015 , 05:34 PM

#43102

Exothermic

Carpal \'Tunnel

Join Date: Mar 2010 Posts: 16,804

Quote:

Originally Posted by Holdem Manager

Our tests are showing that 8267 is not causing freezes. What version are you guys using? We've made 8267 the live beta again.

Please update to this version
http://www.holdemmanager.com/Downloa...AutoUpdate.exe

8267 was freezing for me, i downgraded to 8264, will let you know if everything works as I'm about to play now.

Quote

01-17-2015 , 05:38 PM

#43103

early325

veteran

Join Date: May 2006 Posts: 3,192

Neither 8264 or 8267 work at 25NL, but 8267 worked at 50NL and 10NL.

Quote

01-17-2015 , 05:45 PM

#43104

SDjab420

centurion

Join Date: May 2012 Posts: 103

I'm getting the clock error again. How do I fix this?

"Your computer's clock is not set to the correct date. Please correct the clock setting and try again" OK "Holdem Manager 2 will now exit"

Last night it was doing this and if I changed the date to today it would run. Now today nothing I change works. Why is it even an issue what my clock says? & its not wrong.

EDIT: This error appeared before I downloaded the latest beta update. When I changed the clock to get the software running last night, I downloaded the latest beta & I'm still experiencing this problem.

Last edited by SDjab420; 01-17-2015 at 05:55 PM.

Quote

01-17-2015 , 06:18 PM

#43105

SDjab420

centurion

Join Date: May 2012 Posts: 103

I just updated the software from the Holdem Manager website 'Downloads' page as well. Still not working.

Last edited by SDjab420; 01-17-2015 at 06:26 PM.

Quote

01-17-2015 , 06:23 PM

#43106

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,261

Quote:

Originally Posted by bballwiz

I just started creating my own custom note caddy definitions so I'm sure that has something to do with it. I have 1.7 million hands in my database.

Followed your steps and it freed up my entire hd. 180gb free out of 238gb. What impact does what I just did have on my hud going forward? and is my hd going to fill up again once i start playing again with hm2 open?

It was probably one of the notes. Try seeking and testing some of yours to narrow it down. Maybe run fewer and see what impact it has.

The notes were deleted, so you will need to re-process the hands to re-create them.

Quote

01-17-2015 , 06:50 PM

#43107

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,261

Quote:

Originally Posted by PaulyJames200x

Okay i deleted the first tab in reports. Can someone tell me which tab it is?

Currently i have

Cash results graph, overall, sessions, sessions by day. What is the first one called? I deleted it by mistake and not sure which it is.

Also how do i add things in the overall tab such as fold to 3bet, 3bet size etc? I just see vpip, pfr, 3bet and the other default ones.

Quote:

Originally Posted by PaulyJames200x

Can you tell me what i deleted here?

Thank you for bumping this, I was trying to find the post I thought I missed.

The default ones are:
By Stakes
Cash graph
Overall
Sessions
Sessions By Day

You can add any reports by opening them from "My Reports".

If the reports folder has been corrupted and one is missing:

Close HM2
Please delete everything in:

Win Vista/7/8: C:\Users\username\AppData\Roaming\HoldemManager\Re ports
Windows XP: C:\documents and settings\username\application data\HoldemManager\Reports

Showing hidden files: http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
Restart HM2 and the issue should be resolved.

Quote

01-17-2015 , 06:51 PM

#43108

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,261

Quote:

Originally Posted by early325

Quote:

Originally Posted by Exothermic

8267 was freezing for me, i downgraded to 8264, will let you know if everything works as I'm about to play now.

8267 should have fixed both of these.

Early, what limits do you play? I see your other post now, this is only 25nl? 6m/FR? It isn't happening in others/ See my next post for the download for 8264.

Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.

Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

Exo ... 25 FR?

udbrky
Customer Support

Last edited by Holdem Manager; 01-17-2015 at 07:17 PM.

Quote

01-17-2015 , 06:54 PM

#43109

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,261

Quote:

Originally Posted by early325

Neither 8264 or 8267 work at 25NL, but 8267 worked at 50NL and 10NL.

Quote:

Originally Posted by SDjab420

What version are you on? The latest official release does not fix the clock issue.

Please update to this version
http://www.holdemmanager.com/Downloa...AutoUpdate.exe

This has some Zoom issues, but does not have the freeze issue.

Quote

01-17-2015 , 07:24 PM

#43110

MacHeaps

newbie

Join Date: May 2012 Posts: 23

Can confirm that 8267 hasn't fixed the permanently frozen table issue. Just finished a session with 4 tables stuck playing 18-man's

Quote

01-17-2015 , 07:24 PM

#43111

SDjab420

centurion

Join Date: May 2012 Posts: 103

Quote:

Originally Posted by Holdem Manager

Looks like I was on 8247 which is the version offered on the downloads page for HM2 "(If You Already Have Hold'em or Omaha Manager Installed)."

I just updated to 8264 per the link you provided and it didn't fix the problem.

Do I need to uninstall and reinstall with the provided link?

Quote

01-17-2015 , 07:27 PM

#43112

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,261

Quote:

Originally Posted by SDjab420

Please update to this version
http://www.holdemmanager.com/Downloa...AutoUpdate.exe

Quote

01-17-2015 , 07:28 PM

#43113

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,261

Quote:

Originally Posted by MacHeaps

Can confirm that 8267 hasn't fixed the permanently frozen table issue. Just finished a session with 4 tables stuck playing 18-man's

What are the exact stakes?

Quote

01-17-2015 , 07:34 PM

#43114

Exothermic

Carpal \'Tunnel

Join Date: Mar 2010 Posts: 16,804

Just played 2k zoom hands after reverting back to 8264 & confirmed that both stats & freezing problem is not present, so something wrong with your new updates for me. I play 25nl fr zoom.

Quote

01-17-2015 , 07:35 PM

#43115

MacHeaps

newbie

Join Date: May 2012 Posts: 23

Quote:

Originally Posted by Holdem Manager

What are the exact stakes?

$7 18-man

Quote

01-17-2015 , 07:36 PM

#43116

SDjab420

centurion

Join Date: May 2012 Posts: 103

Quote:

Originally Posted by Holdem Manager

Please update to this version
http://www.holdemmanager.com/Downloa...AutoUpdate.exe

This links to 8267 and also does not fix the clock problem. Thanks for your help though.

EDIT: nevermind. PC reboot & its working after the last update. Thanks for your help sir.

Quote

01-17-2015 , 07:44 PM

#43117

early325

veteran

Join Date: May 2006 Posts: 3,192

Quote:

Originally Posted by Holdem Manager

8267 should have fixed both of these.

Early, what limits do you play? I see your other post now, this is only 25nl? 6m/FR? It isn't happening in others/ See my next post for the download for 8264.

If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

udbrky
Customer Support

The HUD works at all stakes except 25NL and 16NL for me. I submitted the requested information via email.

Quote

01-18-2015 , 01:22 AM

#43118

ThiagoCorreia

centurion

Join Date: Feb 2014 Posts: 164

Everytime, when I'm reviewing hands and click on the "Notes" button(to make notes on the hand that I played) the form opens between my 2 monitors, is there a way to set it to open somewhere else? It's really anoying to move the form every single time I do it. Is that a way to change the size of this form to make it bigger?

Quote

01-18-2015 , 05:42 AM

#43119

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,261

Quote:

Originally Posted by Exothermic

Just played 2k zoom hands after reverting back to 8264 & confirmed that both stats & freezing problem is not present, so something wrong with your new updates for me. I play 25nl fr zoom.

Quote:

Originally Posted by MacHeaps

$7 18-man

Quote:

Originally Posted by early325

The HUD works at all stakes except 25NL and 16NL for me. I submitted the requested information via email.

I have passed this along and we are looking into it.

udbrky
Customer Support

Quote

01-18-2015 , 05:44 AM

#43120

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,261

Quote:

Originally Posted by SDjab420

This links to 8267 and also does not fix the clock problem. Thanks for your help though.

EDIT: nevermind. PC reboot & its working after the last update. Thanks for your help sir.

If you have any more trouble, Please see this FAQ for help in resolving licensing issues - hm2faq.holdemmanager.com/questions/881/I+Can+Not+Activate+or+Register+Holdem+Manager

If the suggested fixes on the above FAQ do not solve your registration issue, please enable the 'Licensing' Feature Logging and send us the log file as explained in the last steps under 'Contact Support'.

Please email to support@holdemmanager.com with a link to your post or description.

Quote

01-18-2015 , 05:47 AM

#43121

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,261

Quote:

Originally Posted by ThiagoCorreia

Are you moving the notes box? It should go to the last place that you moved it.

Try deleting holdemmanager.config file in

For Windows Vista/7/8: C:\Users\username\AppData\Roaming\HoldemManager\
XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

See this tutorial for showing system and hidden files:
http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

and reopening. It should go to one monitor. You can move it and it will re-open in that spot.

Quote

01-18-2015 , 10:08 AM

#43122

kingweed

Carpal \'Tunnel

Join Date: Dec 2008 Posts: 46,757

*sigh*

Updated to the latest version and it's ****ed up my HUD on zoom, again.

Quote

01-18-2015 , 11:35 AM

#43123

flybine_03

old hand

Join Date: Nov 2009 Posts: 1,414

Quote:

Originally Posted by kingweed

*sigh*

Updated to the latest version and it's ****ed up my HUD on zoom, again.

Same here ...

Quote

01-18-2015 , 11:35 AM

#43124

qwertz1

veteran

Join Date: Aug 2013 Posts: 2,243

I just downloaded the new beta version that was out and now that freezing issue started for me.

There has to be a way to restore my latest HEM2 version I guess?