That log file is incomplete, most likely due to the forum character limit per post/spoiler. In the future it is best if you attach the full txt file with a dropbox, googledrive or filedropper type link or better yet email us the entire \HM2Logs folder as instructed on our FAQs.
From what I can see of the log file, here is my suggestion:
Sometimes the .net framework installation can become corrupt. This can cause several problems including freezes on startup, registration issues, crashes and more. The following FAQ walks you through safely uninstalling .net framework and reinstalling it again - http://hm2faq.holdemmanager.com/ques...p+Instructions
Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing. Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name.
I have a pretty large HUD with a lot of panels. When I try to move them around on the table to put them in the right place, it's often extremely slow or they will barely move at all. This seems to happen when some of the panels overlap. Is there a way to fix this issue ?
I have a pretty large HUD with a lot of panels. When I try to move them around on the table to put them in the right place, it's often extremely slow or they will barely move at all. This seems to happen when some of the panels overlap. Is there a way to fix this issue ?
How many panels/stats approximately? Are they all HM2 stats or do you also have NoteCaddy stats and badges in the HUD?
Do you have a large database? Does it perform better if you give it a test on a smaller database with just the past few months worth of hands?
Which Operating System, Firewall, and Anti-Virus are you using?
If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing. Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name.
I have about 15 panels, 100 stats + badges. HEM2 + NC. Yes have a large DB. And no the issue is the same even if there's no stats.
I have no performance problems in general with HEM2. Only with this specific issue.
Also, is there a way to always have the same seat in the replayer ?
Reproduce the problem and email us the \hm2logs folder and it will include your HUD automatically so we can test it. If we can duplicate it we can document it for the developers to look at.
There is not a preferred seat option in the replayer but it is planned for when/if we get back on our replayer redesign project.
The part that says Name 1.0:1 , above last pot winners and how do i remove it? I've looked pretty much anywhere that i could think of and i didn't find anything so far. I only want to keep the last two pot winners.
The part that says Name 1.0:1 , above last pot winners and how do i remove it? I've looked pretty much anywhere that i could think of and i didn't find anything so far. I only want to keep the last two pot winners.
Current pot odds. To disable it you have to disable live tracking. If you use street by street hud I don't think there is any way to disable the pot odds and still use street by street hud.
hud settings > site options > live tracking > [ ] pokerstars/ipoker > ok
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu
Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.
Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
Fozzy71
Customer Support
Last edited by Holdem Manager; 11-16-2014 at 07:47 PM.
Reason: removed a couple things we dont need for this issue
my zoom hud for pokerstars.eu doesn't work when the pokerstars.fr client is open (even when i'm not playing on pokerstars.fr). the hud for regualar tables works proplerly. is there a way to fix this?
my zoom hud for pokerstars.eu doesn't work when the pokerstars.fr client is open (even when i'm not playing on pokerstars.fr). the hud for regualar tables works proplerly. is there a way to fix this?
The fast-fold HUD can only detect one client per skin/network so you need to close the one you aren't playing Zoom on.
I just migrated to the UK Stars client how can I start to save my hand history again because the folder is no longer located as it has changed.
Thanks
Edit: I changed the correct path in the Stars client stars.uk hand history and tourney history but do i now need to change this in Hem2 or will it auto detect?
I just migrated to the UK Stars client how can I start to save my hand history again because the folder is no longer located as it has changed.
Thanks
Edit: I changed the correct path in the Stars client stars.uk hand history and tourney history but do i now need to change this in Hem2 or will it auto detect?
All you should have had to do was make sure you had the latest hm2 patch and it would auto-detect the new folders.
Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.
Hi, is there a way to convert hand histories exported from hem2 into a format which i can post hands on pokerhand.org with?
right-click any hand in the Reports > Copy then Ctrl+V or right-click + paste the hand in it's original format into that site and it should work fine. You can also do it from the hand history viewer if you set the export format as the 'original format' - http://hm2faq.holdemmanager.com/ques.../Hand+Viewer#8
My HUD on pokerstars.eu zoom was working without problems all the time, today when I started my session it somehow didn't work anymore (I didn't have an update on pokerstars nor HEM2).
Any solution to this?
My HUD on pokerstars.eu zoom was working without problems all the time, today when I started my session it somehow didn't work anymore (I didn't have an update on pokerstars nor HEM2).
Any solution to this?
Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.
right-click any hand in the Reports > Copy then Ctrl+V or right-click + paste the hand in it's original format into that site and it should work fine. You can also do it from the hand history viewer if you set the export format as the 'original format' - http://hm2faq.holdemmanager.com/ques.../Hand+Viewer#8
Fozzy71
Customer Support
no, it doesnt work like you say. the pokerhand.org website wants a format like the fulltilt format, f.e.:
Spoiler:
Full Tilt Poker Game #31832890476: Table Auburn Shadow (heads up) - $5/$10 - No Limit Hold'em - 11:33:25 ET - 2013/01/07
Seat 1: Hyung-N1m ($1,000)
Seat 2: PeterPan ($1,000)
Hyung-N1m posts the small blind of $5
PeterPan posts the big blind of $10
The button is in seat #1
*** HOLE CARDS ***
Dealt to PeterPan [7c 4c]
Hyung-N1m raises to $20
PeterPan has 15 seconds left to act
...etc etc...
it doesnt want a format like the hem2 format, f.e.:
no, it doesnt work like you say. the pokerhand.org website wants a format like the fulltilt format, f.e.:
Spoiler:
Full Tilt Poker Game #31832890476: Table Auburn Shadow (heads up) - $5/$10 - No Limit Hold'em - 11:33:25 ET - 2013/01/07
Seat 1: Hyung-N1m ($1,000)
Seat 2: PeterPan ($1,000)
Hyung-N1m posts the small blind of $5
PeterPan posts the big blind of $10
The button is in seat #1
*** HOLE CARDS ***
Dealt to PeterPan [7c 4c]
Hyung-N1m raises to $20
PeterPan has 15 seconds left to act
...etc etc...
it doesnt want a format like the hem2 format, f.e.:
also it seems like there is no clipboard in windows 7
I use Windows 7 and there is definitely a clipboard. It has been around since the early days of windows and is not going away.
Full Tilt writes hands in txt format and IPoker writes them in XML format. If you use the instructions I gave it copies them in the original format the way the site wrote them. If pokerhand.org has a problem with XML hand histories you will need to discuss that with them. It is a bug/limitation of their site and not our software.
Started playing on Pokerstars 7, UK, something wrong with the HUD. Like half of the HUDs are for the correct players, the rest are just random names???
