HUD Holdem Manager Support - Page 1690 - Poker Software -- Two Plus Two Poker Forums

HM received notification of an availability impacting event beginning at approximately 8:23PM today. We were immediately in contact with an upstream vendor and are working with them to resolve the issue. Further, we already have in our strategic plan initiatives which will eliminate this class of problem. Stay tuned for updates.

Quote

10-19-2014 , 09:49 PM

#42227

_Goldseraph_

old hand

Join Date: Nov 2010 Posts: 1,559

same issue... waiting to start my grinding for the night. updates appreciated

Quote

10-19-2014 , 09:58 PM

#42228

Rambo911

journeyman

Join Date: May 2012 Posts: 255

glad for this forum, same thing for me, I thought my system was getting messed up, but it must be just hem2

Quote

10-19-2014 , 10:05 PM

#42229

Nihility77

grinder

Join Date: Jun 2010 Posts: 448

Why does it need to contact the website at all? Surely periodical checking of the license is all that's needed, not every single time you start the program.

Do we need to keep restarting HM2 or will it start working by itself? (edit... can ignore this question, now it's saying "no valid license found, HM2 will now close").

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10-19-2014 , 11:10 PM

#42230

peterk9

old hand

Join Date: Apr 2008 Posts: 1,618

Updates?

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10-19-2014 , 11:18 PM

#42231

baebba

banned

Join Date: Jul 2011 Posts: 477

same hud licensing error for me... plz fix this asap

Quote

10-19-2014 , 11:30 PM

#42232

sharkbaitOHH

Carpal \'Tunnel

Join Date: Dec 2009 Posts: 7,165

same "The liscense server could not be contracted. Make sure your computer is connected to the internet."

I assume the server is down?

Quote

10-19-2014 , 11:34 PM

#42233

lvr

veteran

Join Date: Apr 2012 Posts: 2,743

same issue

(

Quote

10-19-2014 , 11:34 PM

#42234

Effen

CRAB

Join Date: Jul 2007 Posts: 24,004

Quote:

Originally Posted by Holdem Manager

Further, we already have in our strategic plan initiatives which will eliminate this class of problem.

I don't know why, but this part made me so angry.

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10-19-2014 , 11:38 PM

#42235

LeBougon

newbie

Join Date: Aug 2012 Posts: 15

Same there, really annoying.

Quote

10-19-2014 , 11:42 PM

#42236

Nihility77

grinder

Join Date: Jun 2010 Posts: 448

Quote:

Originally Posted by Effen

I don't know why, but this part made me so angry.

Must have hired some of Party's PR team!

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10-19-2014 , 11:49 PM

#42237

SwingVelvet

grinder

Join Date: Feb 2006 Posts: 654

still no HUD

here

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10-20-2014 , 12:19 AM

#42238

Dr.FatCat

adept

Join Date: Dec 2013 Posts: 1,082

Quote:

Originally Posted by sharkbaitOHH

same "The liscense server could not be contracted. Make sure your computer is connected to the internet."

I assume the server is down?

Same problem here :/
Why do you guys not have a backup server or something to check the license ?

Quote:

Further, we already have in our strategic plan initiatives which will eliminate this class of problem

Hmm... What does this mean ? That now that this problem arrived, you've thought of a solution for the next time this problem shows up ?

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10-20-2014 , 12:24 AM

#42239

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,258

Our upstream vendor has diagnosed a major component failure of their core router. They are currently configuring onsite spares to replace the failed components. We expect resolution in the coming hours.

Quote

10-20-2014 , 12:31 AM

#42240

jarmur

newbie

Join Date: Feb 2012 Posts: 36

few hours more.... it should never happen! why your software is checking the license every single time? its so pointless...

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10-20-2014 , 12:47 AM

#42241

this_passing

소녀시대 애교 대박

Join Date: Apr 2009 Posts: 6,442

thx for the updates

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10-20-2014 , 01:00 AM

#42242

bellebone

stranger

Join Date: Aug 2010 Posts: 14

News?
It should never happen

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10-20-2014 , 01:07 AM

#42243

Wappie_NL

enthusiast

Join Date: May 2013 Posts: 58

This is very bad. My holdem Manager is useless for more then 8 hours now. On a sunday night :|

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10-20-2014 , 02:04 AM

#42244

armbrust

enthusiast

Join Date: Aug 2006 Posts: 66

you can figure out how important is this tool when you dont have it available...

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10-20-2014 , 02:15 AM

#42245

Disaster22

stranger

Join Date: Jun 2011 Posts: 1

any good news?

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10-20-2014 , 02:25 AM

#42246

RGyoho

centurion

Join Date: Sep 2010 Posts: 124

It's a big shame if a company builts their license checking system in a way to secure more against piracy, but to achieve this actually hurt existing loyal paying customers. There is no excuse for this, just bad management and decision making.

Does pokertracker ever have this issues anyone know?

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10-20-2014 , 02:41 AM

#42247

Lessu

Thailand Guru

Join Date: Mar 2006 Posts: 9,069

you do know PT and hem have merged, right?

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10-20-2014 , 02:44 AM

#42248

RGyoho

centurion

Join Date: Sep 2010 Posts: 124

Quote:

Originally Posted by Lessu

you do know PT and hem have merged, right?

Yeah, but as far as I know the software itself and servers behind are still very much different, maybe their licensing system does not know these ridiculous problems.

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10-20-2014 , 03:02 AM

#42249

Lessu

Thailand Guru

Join Date: Mar 2006 Posts: 9,069

Quote:

Originally Posted by RGyoho

Yeah, but as far as I know the software itself and servers behind are still very much different, maybe their licensing system does not know these ridiculous problems.

Yeah, I guess they still are. Hopefully they manage to take all the best features from both programs when they bring out their merged program that we have to pay for again