Last hour it works perfect again, with overhang value of 0

Thank you for letting us know it solved your problems so far.

Good luck at the tables. If you have any questions or problems do not hesitate to ask us.

Is it possible to display a window showing the bb/100 when we go see our graph in hm2 ? i think it was by default in hm1...

ie: http://gyazo.com/142ee7e469edbe21ad1f7ad4beb52f18.png

i'd like to see a window on the left side of the graph displaying my winrate!

Hi Fozzy,

Appreciate the fast response. My database was apparently corrupt which is why they weren't loading. The issue seems to be fixed now.

Will I be able to use the old database again, or do I have to start on a new one for good?

Thanks!

Hi,


Im using PT4 and want to run HEM2 on the same computer.

Is this possible?
HEM setup wizard "start service" button is not available, I cant reset the password either.

Any idea?

Thank you. I completely understand about partnership rules. I don't even use a HUD when I play which is probably why I lose but, that's another story. But You're definitely not helping me violate any rules. Also, I only play at Bovada so I think we're safe on the partnerships. But I'll see what I can do with my very average computer. Thanks again. Happy Thanksgiving.

Are you looking for a second/separate line to be shown on the same graph or do you just want to see the line by big blinds instead of currency? Try clicking the Options window in the lower left corner and for Y-Axis choose [x] Big blinds instead of Winnings.


You will have to use the new database. You can import all the originally auto-imported hands from your \HM2Archive folder. If there were any hands in the other database that were not archived for some reason (manually imported hands don't get archive) you should still be able to export the hands from the corrupt database.

If you had player/hand notes in the corrupted database you might still be able to Backup just the [x] Player Notes and [x] Hand Notes and [x] Skip Database so that you can then Restore them to the new database the same way making sure to [x] Skip Database instead of the default of Overwrite.


This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary.

Here is a FAQ explaining how to backup your database and all settings in one easy step - http://hm2faq.holdemmanager.com/ques...onfigs+work%3F


PT's default name/password is - postgres/dbpass
You might also want to try svcPASS83

If that doesnt help:

1. Go to C:\Program Files\PostgreSQL\8.x\data, move the the pg_hba file to your Desktop and open it with notepad.
2. Scroll to the bottom and change all md5 to trust. Save and close the file
3. Move the file back to the data folder
4. Restart the PostgreSQL service: Control Panel -> Administrative Tools -> Services

HM will accept any password now.

http://faq.holdemmanager.com/questio...8PostgreSQL%29


If you are going to run both at the same time and auto import with both we recommend you disable the archiving in one of the programs so they are not fighting over which program gets to archive the original hands.


It sounds like you should be fine since you are just using this database for research. As long as you have 4+ (ideally 8+) GB of RAM you should be able to do it but things may get a bit slow when trying to load 4 million hands to one alias and filter that data. If things do get a bit slow you can try editing/disabling the dynamic ram cap so that HM2 will use less RAM when loading the hands to memory - http://forums.holdemmanager.com/gene...hands-cap.html

I dont want a line, just a window calculating and showing my winrate, like saying: "50k hands and 10bb/100"

oh it wasnt in HM1 it was in PT... look at this PT graph:

http://www.luckydonut.com/blog/uploa...graph1029a.png

is it possible to create the same window on the side showing our stats and winrate? i think it's the nuts because when you share a graph people can see it immediatly !

It is not possible in HM2. You will need to get that information from the other Reports.

The Cash Results Graph does have a small information window that shows when hovering over the graph lines that shows your current hand number, the all-in ev number and the net won at that point (but it is a bit buggy and the hand number isn't updating properly right now).

The only thing similar to that PT3 pic you showed for the Tournament side of things will be in the other miscellaneous Tournament reports if you click the Trophy icon:

I have a new laptop where I want to install HEM 2. I was previously using HEM 1 and have an import of my database (*.hembk file). Is there anything special I need to do to import this to HEM 2, or does it read the same type of files?

Im not so worried about hud/general settings, just that the hands (and slightly less important trny summaries) will be imported. Can I just install HEM 2 and import this db?

You can not import/restore that file directly to HM2. You will need to install HM1 and restore that database backup to HM1. Then you can go to the Database > Import tab and import your HM1 database to HM2. Some customers occasionally have issues with the accuracy of these direct database imports but it is the best way to try and get your HM1 database to HM2 if you had player notes and/or manually edited tournament results in your HM1 database.

You can also just manually import the original hand history and tournament summary files to HM2 but this will not account for any HM1 tournament results that you manually edited like it will if you import the database directly to HM2.

I'm new to HM2 and I set up my hud with all the stats I want it to show, but it doesn't seem to be showing up on my tables. Any reason why this might be

This is usually because the HUD Settings > Site Options tab is improperly configured for one or more of your HUD layouts and/or you are not selecting the proper HUD from the Choose Configuration: drop-down menu. The Default HUD should be set to a site you never play, and make sure none of the other layouts have conflicting rules. Any time HM isn't sure which HUD to use, it will revert to the Default HUD (even if it is set to a site you never play).

http://hm2faq.holdemmanager.com/ques...D+Site+Options

The easiest way to do this is to open 1 table and wait for the default HUD to appear. Click the Settings menu that appears at the top of the table, choose the preferred HUD from the drop-down menu and then click the Use for all similar tables button.

As far as I have been around in poker,

THIS IS THE BEST SUPPORT I HAVE EVER SEEN ANYWHERE.

Thanks Fozzy71. And thanks Denise who fixed my HM2 trouble through teamviewer in the past.

windows update restarted my computer during backup procedure, now i have 50GB temp file sitting somewhere at my ssd drive, pls help -_-

also i performed backup/restore and cant any reports showing

hud working onyl for some players, not to mention i had to import hud configurations manually, reports showing 0 hands

pokerstars zoom HUD isn't working since today.

I need plo stakes filter for MTT here.



I want to filter out the SNG from my MTT.

Thank you.


This program will help you find what files are taking up the most space, visually.

http://windirstat.info/


- Close HM2
- Please delete everything in
- Win7: C:\Users\username\AppData\Roaming\HoldemManager\Re ports and \Config\ColumnSettings
- XP: c:\documents and settings\username\application data\HoldemManager\Reports and \Config\ColumnSettings
- Showing hidden files: http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
- Start HM2 again

If that doesn't help then it is likely a problem with the backup/restore that caused it.


*Try creating a new DataBase - http://hm2faq.holdemmanager.com/ques...m+Manager+2%3F

*Now import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...Hand+Importing

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\DD\MM.

*If the new DB seems to work properly, it sounds like your database might be corrupt. You will want to restore your most recent backup and/or import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and backup/restore any player notes and tourney summaries - and then delete the old DB.

*Make sure you export/backup everything before deleting the old DB - http://hm2faq.holdemmanager.com/ques...r+%28Ribbon%29


If you continue to have problems, please reproduce the problem and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing. Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name. Please include any screen shots that might be helpful for us.

http://hm2faq.holdemmanager.com/ques...ger+Support%3F


Did Pokerstars release an update? Is this on HU Zoom tables? If it is on HU Zoom tables it is a known issue we are looking in to.

If it is not HU Zoom tables:

Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
- Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.


More Filters > Tournament Filters > Tournament Type > Filter for Multi Table Tournaments

it was 6max holdem and all of a sudden it's working again

For Holdem that works but no changes happening in any plo results with those filters.

Weird.... I am glad it is working now. If the problem returns please send us the requested files and we will work with you via email to find out what is happening.


Can you send us a sample of PLO MTT and SNGs for testing so we can duplicate and document this? I just tested this with my mediocre sample of PLO8 games from Cake and it works as expected for me. There is a chance it was an issue in 7932 and has since been fixed (I am using 7949 currently) but we will need to get a sample of hands to our testers so it would be best if you could send a few of your hands that are causing the problems so we can be sure it is also not something that is site specific.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to hm2support@holdemmanager.com

When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

Hi,

having an issue with my license code after a re install, it says there is no valid product code even after resetting the profile on the website. (HEM 1). I have PM'd you my product code and the e-mail address I used to also send my query to the regular support guys.

If you could take a look at it I would be very appreciative, because my free trial is nearly up and I need it to play. Thanks!

I replied to your email:

I have reset your serial code so please try entering it again.

If you continue to have registration issues, please send your updated Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

We need the log file to understand what is causing the problems.

If you recently updated to windows 8.1 you can use the following steps to solve the problem:

1. Shutdown Hold'em Manager and Please update to the latest version - http://www.holdemmanager.com/Downloa..._10Oct2013.exe
2. Navigate to your RVG Software/Holdem Manager/Config folder
3. Create a new text document in the Config folder and name it LicDebug
4. Restart Hold'em Manager

You should hopefully be able to enter your code now. Once you have done this close Hold'em Manager, delete the LicDebug file and restart Hold'em Manager.

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.


p.s. Please try to refrain from posting the same question in this thread that you sent an email for. It will often cause us to answer it twice, since we usually have different people monitoring different threads, which just causes a delay for others that we could be answering instead.