[QUOTE=fozzy71;39277537]Yes, but I would recommend you import it to a new database if it is someone you might encounter at the tables as he will now be recognized as a hero in your database which could skew the HUD stats you see the next time you encounter him.


tkx. we dont play in the same sites so it wont be necessary to create a anew database. Can you just tell me how to import it so i can use the hm replayer to replay the tournament he played with stats? tkx again

there seem to be errors from Postgres (also i looked at the ressource monitor and there are 28 postgress processes running, i am an IT noob, is this normal?); i created log files and will send them over, is re-installing postgres in the meantime a possible sollution?

Thank you for letting us know your problems were resolved on their own. If you continue to have problems, please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com


Which Firewall, and Anti-Virus are you using?

Everything looks fine in that screen shot. How much of your RAM was being used when that screen shot was taken? You might get more/better information using the Resource Monitor when the problem arises next time. Send us some screen shots of the Resource Monitor > Memory tab and a HM2 log file the next time this happens and we can work with you to find out what is causing the problems. This is something we will need to work on via email as it will require some back and forth and may end up requiring a remote support session.

If you continue to have problems, please reproduce the problem and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing and make sure to include screen shots of the Resource Monitor - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the log/pics, with a link to this thread and your forum name, to hm2support@holdemmanager.com

You just need to open the Options > Hand Importing > Manual Hand Import menu and use the Import File(s) or Import Folder menu and then choose the name of that player in the Reports once the hands have been imported - http://hm2faq.holdemmanager.com/ques...Hand+Importing


You uninstalled AVG and it didn't make a difference? AVG often causes lots of problems for customers so if you haven't tried that as suggested then please try it to be sure it is not the cause of your problems.

It is normal to have that many postgres processes running and reinstalling postgresql won't help with performance issues generally unless your installation was damaged somehow which is fairly uncommon. We will need you to send the log files so we can have one of our log experts try to find out what is causing the problems. If we can't solve it via email after investigating your log files then we may end up needing to schedule a remote support session to take a closer look at your system to find the cause.

So... let's go over my history with hm support.

When I had hm1, I could never ever get my second license to work. Ever.

Now, trying to install hm2, this is what has happened:

- free trial never worked... it's asking me for a serial number. Even though I should just be able to log on through the software, therefore the software should have my serial number, it's asking me for a number I don't have. I log onto my hm1 account, give them that number. Doesn't work.

- Support can not provide me with a serial number that works. I asked them twice. Says it doesn't work each time. Okeee.

- I decide to just say **** it and buy the thing. I click to "upgrade." It tells me to log in. I log in. I go to cart. Cart empty. I go back to the upgrade to hm2 screen, I click upgrade. In the cart it says I have already bought this item.

I don't think the tilt is worth hm2. PT4 can't be that bad.

This isn't something we can help with in this thread as we will need your logs and your personal details to look at your account. It sounds to me like it could be related to your security software but really can't be sure until I know what security software you are using and see your log files and account details.

Please try all the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...Holdem+Manager

If you continue to have registration issues, please send your Reg.log and log.txt files as explained in the last step.

We should be able to help once we see the log and your account details. If we can't solve it via email we can schedule a remote support session to get it working if necessary.

Does HM2 itself or one of its add ons have a feature that automatically registers you for tables, but only those that do not include selected players so as to find softer games and if so, does it work for pokerhost?

When the screenshot was taken I was using about 7.2 GB of ram. I have no clue how I was using that much. Right now my computer is running 2.83GB, but I don't even know how its using 2.83GB when the only applications running on my PC are Chome, Skype, Task Manager and Keybreeze.

When I open up HM2 and Intertops it jumps up to 3.53GB. So it's not Holdem Manager eating up my momory.

I'm currently not using a firewall/antivirus application.

EDIT: I've been watching the WTM Memory usage ever since I turned on HM2 and I've noticed my memory raise by 1 One Hundreth of a GB every 2-4 seconds. It's now at 4.23GB

EDIT: After I close out of HM2 it drops down to 3.5GB and flatlines and doesn't move.

nah no thanks i don't want to put up with the incompetence of your company

pt4 here i come

idk if is the right place to ask.. but I'd be curious to look at the HUDs of some MTT players.. not sure if mine is ideal.

PM?

Table Scanner should do most of what you want and it is currently free while in Beta mode. I am not sure if it does everything you want though and don't use it myself so if you need any clarification on getting it to do what you want please post in the Table Scanner sub-forum of our site and the table scanner support staff can assist you.


If you are still using the 7818 beta build we pulled please try rolling back to 7785 - http://www.holdemmanager.com/downloa...r_2_Update.exe

If that doesn't help we are going to need to see some log files and possibly schedule a remote support session to figure out what is going on.


We would be happy to work with you to resolve your issues, and I am sure we can once we see your logs, but if that is how you feel I wish you well in whatever you decide.


I would suggest you try asking in one of the MTT strategy forums on 2+2 so you can get the advice of other MTT players.

uninstalling AVG unfortunately did not help...

Do you know the timeline on having a beta that will work with rush tournaments again?

I was able to use 7818 for rush but it didn't work for some of my non-rush tournaments. I rolled back to 7785 for non-rush games one night but wish I had actually saved 7818 so I can have my HUD for rush again.

OK, make sure you link to this thread with your forum name when you send the logs so we have your entire history available to us and don't suggest things via email that I already suggested here.


Did you send the HUD Error Reports for those non-rush tournaments when using 7818? Without a report of the problem we can't get them in the queue to be fixed in a following build. I will PM you the link for 7818.

Is it possible to limit the number of characters for villains name on your hud? I'm trying to squeeze an extra stat on my hud and would like to add it to the top line but can only do this if I reduce the length of the name.

Thanks

hud options > stat appearance > select 'name' from the list of stats in your hud > stat settings > decimals > '2' will reduce the name to 4 characters (decimal of '1' will reduce it to 8 characters)

Had a look in there earlier and couldn't find any obvious way to do it. That seems like a handy little workaround. Perfect.

Ty Fozzy

Cos i was an HEM1 user and you let me have a HEM2 trial which expired and So i went back to using HEM1, and the rush poker bug was fixed. I like HEM1 it uses less memory and it's a product I like and wish to continue using. IS that going to be a problem moving forwards?

If you need another HM2 trial extension to use while we work on these HM1 issues PM me your email address and I can extend the trial further. The developers are working on the HM1 issues now but I don't have an ETA for how long it will take.

Once it is fixed it may eventually be an issue again after we finally stop providing updates for HM1 if FTP releases another update that breaks this functionality. I do not have an official date for when HM1 support will finally end but it is getting closer and closer as the infrequency of HM1 updates indicates.

I've never seen someone provide better customer support than he has throughout this thread. It's amazing.

this +100000

Is there any way I could get a HM1 license? I cant stand HM2 anymore, it freezes my computer up every day multiple times (I have to force close & restart it). It's been over a year since I bought HM2 and there has been zero updates that help. I've done everything possible to optimize it etc.

With HM1 (I downloaded the trial back then) I could easily play 40+ tables without lag, but with HM2 I can barely play 20 and cant even dream about checking any reports mid-session because every single time I try to do something in HM2 it makes my PC freeze.

Whenever I see people having this problem with any app or program, generally the reason for it is that they are running an operating system on not enough RAM.

This all started with Vista. They were downplaying the amount of RAM that users needed to run the system well so that they could sell more software. What wound up happening was that you had people with 2 and 4 GB of RAM having terrible slowdown and performance issues while running Vista. They kept thinking it was individual programs or apps causing the problem when the reality was that their system just wasn't ready for Vista.

If you're going to upgrade anything on your rig - add some more RAM. It always, always helps.

fozzy, not sure if this is the correct place to ask, but are there any videos that further explain how to learn/utilize all the pop up stats a little better?

Which Operating System, Firewall, and Anti-Virus are you using? How much RAM does your system have? How fast/slow is your hard drive? How big is your database?

If you have a large database and limited ram, with a slow HDD, there are things we can do to try and improve performance but we need a lot more details and logs from you before we can make a proper suggestion and this is something that needs to be dealt with via email.

Please work with udbrky via email to try and resolve your issues. We do not have any log files or previous email/forum history with you so you need to work with our techs to try and solve your issues before we can consider giving you an HM1 license.

If we can't get your issues resolved we can issue you a HM1 license but this is only a temporary band-aid solution and you would be far better served letting us help you solve the HM2 issues. If you just start using HM1 without trying to solve your HM2 issues, and then we stop supporting HM1 and your site releases an update that breaks the HM1 functionality, you are right back where you started.

I have HM1 on my old computer. Do I need to buy HM2 or can I use HM1 on this computer?