I'm using HEM1 and right now I have VPIP, PFR, 3b and f3b in my HUD, but i would like to add more, but whenever I do, it doesn't save.
I've updated HEM1 recently, maybe 2 weeks ago.
Here's what I try to do:
HUD Options --> HUD Popup Configuration... --> New Blank Popup --> *Making my HUD* --> Apply and Save.

What am I doing wrong? Thanks in advance!

You need to configure under "Use for" for every Hud configuration where it should be used. I guess you are changing your new hud but on the tables the default hud is used.
If you don't want to use the default hud connect it to a site you are not playing under "use for".
To change the hud temparily on a open table right click on the table name in the table manager.

it worked, thank you!

I have a question. if i buy HEM2 with note caddy premium, do i get 2 keys like you do on PT3?

I mean if you want it on 2 computers?

Hi I'm having a very unique problem. I used to play on intertops and never had any problems, just switched over to merge using HEM2 and it works fine for cash but won't even pop up for tournies. It just sits saying waiting for hands. Odd thing is it works fine for SNGs... I updated from the forum probably approx a month ago. Has there been any new updates since then?

Curious about something. I just did a full backup of my hem 2 database and then restored it to a new dbase. The purpose was to test the functionality and see if there were any bugs.

Upon restoring it appears that every hand is there as well as all notes, bonuses, rb etc etc....however:

DB 1 (original): 5862MB, 5 tourneys, 37007 players
DB2: 601 MB, 5 tourneys, 37007 players

obv the new db seems like it is much more efficient in terms of space, but I am afraid to delete the original for fear that something that I am missing is being missed.

Any explanation for why there would be such a big size difference?

I updated to the latest version, 1st places now get tracked but with a wrong amount, email sent.

Just DL'ed a free trial of HEM2

It automatically imported files from a username on Everleaf poker that isn't mine (ive never played on everleaf). Even just to double check, i looked at the session play times and they were at god-forbid 6am.

How do I:

1.) get rid of these files?
2.) change my automated client to Merge-RPM (which i'm on) and not Everleaf?

Thanks

Yes. You get 1 code that can be used on 2 pc's at once and can be reset as often as needed.

The most common cause of no HUD in MTT when Cash/SNG works is having your poker client in a language other than English. Make sure the poker client and hand histories are both is in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Please update to the latest version - http://www.holdemmanager.com/Downloa...AutoUpdate.exe

*If that doesn't help, please answer these questions - http://hm2faq.holdemmanager.com/ques...es+not+work%3F

Please email the answers, with a link to this thread and your forum name, to hm2support@holdemmanager.com

This is likely either a bug in the info being shown in the Database Info tab of the Database Manager or is possibly a result of the old database not being vacuum'd/analyzed. After you restart HM2 does the new DB still only show 601MB or has it increased?

Which version number did you use to make the backup and restore with? How many hands are in each database for your alias/heroes in the reports or player search window? A 6gb DB in HM2 should be about 1.25 - 1.5m hands. Can you PM/Email me some screen shots of the reports/search if you find any discrepancies?

In case you don't recall you can email me directly to my work email by sending it to fozzy@holdemmanager.com instead of hm2support@holdemmanager.com

I saw your emails in our system earlier and it looks like one of our techs has moved them to their inbox. They should reply soon to let you know the hands have been forwarded to our testers group. Once they have been tested you will get another reply with the information for the bug ticket and they will add your email address to the bug ticket. Then when we finally get this fixed and confirm the fix with your sample they will send you a notification and a link to our latest internal build so you can test the fixes yourself.

Someone must have used your computer to play there since it auto-detected the import path and imported some hands.

You can purge them via the Home > Database > Purge menu, or you can just create a new Database. If they got auto-imported then the hands also got archived to C:\HM2Archive. If you don't play at that site you may want to remove the import folder from the Hand Importing > Auto Import Folders list.


Update to 7053 so you have support for the new Merge 6.0 client - http://www.holdemmanager.com/Downloa...AutoUpdate.exe

Check the Merge Setup FAQ - http://hm2faq.holdemmanager.com/ques.../Merge+Network


*If that doesn't help, please answer these questions - http://hm2faq.holdemmanager.com/ques...es+not+work%3F

Please email the answers, with a link to this thread and your forum name, to hm2support@holdemmanager.com

Currenty updating HEM, then i will try make new DB and see if it works then, but i dont know very much about HEM. Just use it for reports and HUD so will take some time for me to do the stuff

I'm trying to move notes to a new database using backup and restore. It's not working.

screen shots sent....after a reboot there was no change

Internal version 2.0.0.7172 - Release Candidate (Feedback Needed)

Which version number are you using. You may want to upgrade to the latest internal I posted above.

We have a new bug we just opened where the autorate colors/icons don't transfer but the text notes transferred fine. I just tested the latest internal build and confirmed that the text notes transfer fine using the backup/restore but the autorate/color icons do not.

The assigned internal ticket # on this issue is HM-5397: Backup ignores color marks for players.

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-5397 Is Resolved" in the subject line and body of the email.

I got your email and will reply in detail shortly. It looks to me like your old database was showing much larger database info for some reason. The new/restored database appears to show the correct info given the number of hands you told me you have. I am not sure why exactly yet and trying some tests on some of my personal hands to see if I can duplicate something similar.

Hey,

I just got HM2 and I have a head ache already. Does any of you guys on the HM2 team do paid support over Skype so I can get some help setting it up?

Thanks,

/S

I installed the internal release and the notes disappeared from the old database as well. They came back when I reinstalled .6866. I don't care about color icons. I'm missing actual text notes.

thanks.

but if I'm moving the HUD config to a new computer without HEM1, is there a file in HEM1 to copy and move?

What's up with BodogScraper crashing when;

- im not even playing
- HEM is not auto-importing
- i don't play on bodog

kinda lame and annoying.

hi,

i notice sometimes the "Net Won/Lost" and "EV Net Won/Lost" figures under the Active Session tab differs from the same 2 figures in the Reports tab. Not sure why?

What specific problems are you having with the setup? Are you having problems getting the hands to import and HUD to work?

Please update to the latest stable internal version - http://www.holdemmanager.com/Downloa...AutoUpdate.exe

*If that doesn't help, please answer these questions - http://hm2faq.holdemmanager.com/ques...es+not+work%3F

Please email the answers, with a link to this thread and your forum name, to hm2support@holdemmanager.com


If we can't help you getting it to work with those answers via email we can schedule a remote support session with one of our techs to help iron out the kinks. To reduce any back and forth emails with our support team make sure you include the following details when you send us those answers via email:

Please let me know what time zone you are in and what time/days are convenient for you, so we can schedule a Teamviewer session.

Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature http://www.update.microsoft.com/wind...&&thankspage=5
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
3 - Please allow us full access otherwise it slows down the speed at which we can fix the issue