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07-12-2012 , 10:19 PM
Quote:
Originally Posted by ArdbegOwns
HM2 isnt showing me any stats in the HUD while playing on Lock. Hands are imported correctly, tables are detected and HUD appears at the tables but it remains simply empty showing "-" for all values. Any ideas?
Quote:
Originally Posted by ArdbegOwns
Fixed it. I simply reset the settings to default and now it works. I guess HM couldnt handle the fact that I changed the start of day time...
The start of day time setting shouldn't affect the live HUD typically so it was likely something else in your settings that were causing it. Now that you got it working you should be able to change that setting without issue.
Holdem Manager Support Quote
07-12-2012 , 10:25 PM
Quote:
Originally Posted by mapleleaf
Could you please have the detailed player analysis window remember the settings that I used the last time I opened the window? Each time I go to open this window from the Opponents tab I have to change from the default NL Holdem to PLO and hit refresh. This should either be a user defined setting or just remember what I selected last time.

Similarly, when I open the Opponents tab, I need to change the min VPIP and the games to include and hit refresh (for some reason it remembers the date range). It would be nice if it remembered the last settings that I selected.
All of these suggestions were recently written up as requests in our system so they should be implemented in the future.

The previously assigned internal ticket # on this issue is HM-5289: Opponents tab do not remembers filter settings

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-5289 Is Resolved" in the subject line and body of the email.


Quote:
Also, I requested a "total postflop call %" stat a while back and I am wondering if it has been implemented yet.
This is still an open request as we have been working on a lot of other stat bugs/fixes/changes for our next build before we start adding new stats.

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-4894 Is Resolved" in the subject line and body of the email.


Quote:
BTW nice work on getting HM2 to work with Zoom. It seems to work pretty consistently at this point.
That is good to hear.
Holdem Manager Support Quote
07-13-2012 , 12:59 AM
Is there going to be an update for the Deal It Twice tables on Merge? My HUD does not show up on those specific tables.
Holdem Manager Support Quote
07-13-2012 , 04:38 AM
I cannot tell if you mean hm1 or hm2, since you didn't state it.

Please update to this version:

http://www.holdemmanager.com/Downloa...09July2012.exe

Please update to this version

http://www.holdemmanager.com/Downloa...AutoUpdate.exe

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

http://hm2faq.holdemmanager.com/ques...ger+Support%3F
Holdem Manager Support Quote
07-13-2012 , 06:45 AM
Ill keep asking about this...

When is HMONE-70 and HMONE-71 gonna be resolved??
Holdem Manager Support Quote
07-13-2012 , 11:14 AM
Quote:
Originally Posted by AnimalWarrior
Is there going to be an update for the Deal It Twice tables on Merge? My HUD does not show up on those specific tables.
It should be fixed in our next official release but I don't have an ETA for that release yet.

Quote:
Originally Posted by itsonlyme
Ill keep asking about this...

When is HMONE-70 and HMONE-71 gonna be resolved??
These tickets are still open and should hopefully be fixed before our next official HM1 release but I can't be sure until we get closer to release.
Holdem Manager Support Quote
07-13-2012 , 02:31 PM
We have a new pre-release candidate in our forums for testing feedback. It has undergone a lot of internal testing and seems to be very solid at this point but we want to open it up to a wider testing group before we make it an official release to see if we missed any culture/OS specific issues.

http://forums.holdemmanager.com/hm2-...candidate.html
Holdem Manager Support Quote
07-13-2012 , 05:31 PM
I run holdem manager 2 on windows 7. It crashes a lot. Any ideas?
Holdem Manager Support Quote
07-13-2012 , 06:00 PM
Quote:
Originally Posted by JimmyRare
I run holdem manager 2 on windows 7. It crashes a lot. Any ideas?
Hi,

Sorry to hear your having issues with HM crashing. Can you please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)

If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2, to hm2support@holdemmanager.com along with a link to the thread or a summary of the issue you’re having


Thanks
Denise
Holdem Manager Support
Holdem Manager Support Quote
07-13-2012 , 06:34 PM
using 2.0.0.6948 HEM2. I have to use table finder for some MTT's on Carbon. Is there an update that fixes this?
Holdem Manager Support Quote
07-13-2012 , 07:19 PM
Quote:
Originally Posted by The Apex
using 2.0.0.6948 HEM2. I have to use table finder for some MTT's on Carbon. Is there an update that fixes this?

Please update to this version

http://www.holdemmanager.com/Downloa...2.0.0.7124.exe

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

We need to know exact tournaments that still do not show.
Holdem Manager Support Quote
07-13-2012 , 08:41 PM
When I want to play ZOOM my HUD doesn't work. I have to go under tablefinder and then HUD appears, but it doesn't change/refresh during the session. Where is the problem?
Btw, I'm running PS,PSupdate,HM2 as administrator and I have latest version of HM2 and update for ZOOM.
Holdem Manager Support Quote
07-13-2012 , 09:30 PM
Quote:
Originally Posted by GaKo
When I want to play ZOOM my HUD doesn't work. I have to go under tablefinder and then HUD appears, but it doesn't change/refresh during the session. Where is the problem?
Btw, I'm running PS,PSupdate,HM2 as administrator and I have latest version of HM2 and update for ZOOM.
Can you please be more specific about the version number? The latest official release is 6866 but the latest internal is 7124 and there have been a lot of changes for zoom and other things.

Please update to this version. It will update your database to correct any player names with characters that may cause HUD issues and some stats that were corrected. This may take a while with a large DB, so we recommend doing so when you can leave your computer for a while, like overnight.

http://www.holdemmanager.com/Downloa...2.0.0.7124.exe

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the log, with a link to this thread and your forum name, to hm2support@holdemmanager.com

Please include the following items from a zoom table/session:

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab
- and a screenshot of the table created by running winspy - http://www.catch22.net/software/winspy-17
- how to use winspy - http://www.screencast.com/t/wLo1BcV7hc8v
Holdem Manager Support Quote
07-14-2012 , 12:34 AM
What's the latest on HEM working with Americas Cardroom?
Holdem Manager Support Quote
07-14-2012 , 07:50 AM
Quote:
Originally Posted by Poker Clif
What's the latest on HEM working with Americas Cardroom?
Its still in the queue and will be integrated after some other important things we have to add in the next weeks. So i can't give you any ETA but it will be added.
Holdem Manager Support Quote
07-14-2012 , 09:38 AM
When is HEM going to catch up wit PT3 and PT4 and work for Merge's New Super Turbo's? This is important for me and many others please get this fixed asap thanks. I understand you probably don't like the wording of this question but I wanna make sure your aware HEM is behind the ball on this one.
Holdem Manager Support Quote
07-14-2012 , 11:16 AM
Quote:
Originally Posted by BoomOrDoomWeGrind
When is HEM going to catch up wit PT3 and PT4 and work for Merge's New Super Turbo's? This is important for me and many others please get this fixed asap thanks. I understand you probably don't like the wording of this question but I wanna make sure your aware HEM is behind the ball on this one.
This is high on our list but we were in the final phases of internal testing for our next HM2 release and couldn't afford to cause any further delay. Once we get that release out this issue should be resolved fairly quickly.

The previously assigned internal ticket # on this issue is HM-5271.

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-5271 Is Resolved" in the subject line and body of the email.
Holdem Manager Support Quote
07-14-2012 , 11:19 AM
hi, pls could you help me in creating a custom hu hud using HEM1?

1. i have an attack on limp stat - "HU Limp Fold" so i know the % they limp/f

but i would like a stat that tells me villains tendencies for attacking MY limps? is this possible?

2. i would like a stat that tells me villains, limp pre and stab flop stat? is this possible? is this under " available stats>bet>bet flop "? or would this include wen villain raise p and cbet flop also?

thanks for any help
Holdem Manager Support Quote
07-14-2012 , 12:05 PM
Quote:
Originally Posted by Tryst_
hi, pls could you help me in creating a custom hu hud using HEM1?

1. i have an attack on limp stat - "HU Limp Fold" so i know the % they limp/f

but i would like a stat that tells me villains tendencies for attacking MY limps? is this possible?

2. i would like a stat that tells me villains, limp pre and stab flop stat? is this possible? is this under " available stats>bet>bet flop "? or would this include wen villain raise p and cbet flop also?

thanks for any help
For HM1:

1 - I think the '1 Limper pre-flop > BB PFR 1 Limper' stat might be helpful.

2 - I don't think there are any stats to do what you want for that scenario for the reasons you stated.


By way of comparison:

For HM2:

1 - There is a stat "BB Raise vs SB Limp UOP" which shows how often BB raises when SB limps in unopened pot.

2 - In HM2 there are these two stats that could be used:
Flop Bet - Limped Pot
Flop Bet - Limped Pot Attempt to Steal IP
Holdem Manager Support Quote
07-14-2012 , 02:26 PM
When I try to open reports/sessions tab in HM1 (1.12.10b), I get the message:

The following error occured when running this report: ERROR: 42P01: missing FROM-clause entry for table ''td''


What might be the problem?
Holdem Manager Support Quote
07-14-2012 , 03:38 PM
your hem2 just froze up on me upon refreshing it
Holdem Manager Support Quote
07-14-2012 , 03:43 PM
After updating to 2.0.0.7124 it asks me to update database which I do. After completion I have 2 databases. Original name and one with Obsolete. I am guessing that the original name is suppose to have updated attached but it does not, still under the impression that this is the new database from the update though. After checking the reports in cash and tournaments I find that it seems they are "inter-twined" together. I did try restarting HEM2 and computer to no avail.

Is this caused by something I did and if so how to get them separated again? My other database that says obsolete is correct btw.
Holdem Manager Support Quote
07-14-2012 , 04:30 PM
Quote:
Originally Posted by Matawazi
When I try to open reports/sessions tab in HM1 (1.12.10b), I get the message:

The following error occured when running this report: ERROR: 42P01: missing FROM-clause entry for table ''td''


What might be the problem?
Does this only happen on the Tourney Reports tab? If so, try removing any currency/rake stats from the Cash > Reports > Stat Selection window.

If that doesn't help: go to Filter > Clear and then Filter > Use for all (even if it doesn't appear any filters are set).

If you continue to have problems, try the following -

1. Note your database connection settings from the database management
2. Close holdemmanager
3. Go to the folder config in the holdemmanager installation path
4. Rename the file holdemmanager.config to holdemmanager.config.corrupt or sth. like that.
5. Under Vista make sure that UAC is switched off or check the administrator settings for holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe under properties->compatibility
6. Restart Holdemmanager
7. Holdemmanager reinstalls and displays some messages and warnings
7a. A new holdemmanager.config file is generated
8. Reconfigure your database connection
9. After successful start reconfigure your Auto-import settings
10. Table manager should start again.
Holdem Manager Support Quote
07-14-2012 , 04:35 PM
Quote:
Originally Posted by ERGOPHOBIA
your hem2 just froze up on me upon refreshing it
Which build number?

If you continue to have problems, please reproduce the problem and attach your log.txt file - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the log, with a link to this thread and your forum name, to hm2support@holdemmanager.com
Holdem Manager Support Quote
07-14-2012 , 04:39 PM
Quote:
Originally Posted by StaynIrie
After updating to 2.0.0.7124 it asks me to update database which I do. After completion I have 2 databases. Original name and one with Obsolete. I am guessing that the original name is suppose to have updated attached but it does not, still under the impression that this is the new database from the update though.
If the db update completed successfully it will remove the _updated suffix and rename it to the original name. It sounds to me like it completed fine.


Quote:
After checking the reports in cash and tournaments I find that it seems they are "inter-twined" together. I did try restarting HEM2 and computer to no avail.

Is this caused by something I did and if so how to get them separated again? My other database that says obsolete is correct btw.
What do you mean by 'inter-twined'? Is there hands/results missing from the new DB? Please try to be as specific as possible so I can fully understand what you are experiencing and why/how you think they are 'inter-twined'. HM2 can only read one DB at a time in the Reports so your comment is a bit confusing.

Can you compare the Home > Database > Database Info of the new and old database and see any differences?
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