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01-16-2012 , 04:21 PM
I am still cannot find a way to apply a filter for Preflop: Calling 3b OOP only or IP only. Is that possible with HM2? I found Calling 3b general only.
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01-16-2012 , 04:25 PM
Quote:
Originally Posted by Holdem Manager

The popups in HM2 were completely redesigned to make them smaller and more useful at the same time.
HM1




HM2


Yes, but for me it is still easier to use one main popup will all the stats than popup with multiple tabs. Just imagine that navigating between tabs needs additional action per minute. Its hard if u already multitable.


Quote:
Originally Posted by Holdem Manager
I can't see the full sized image because the file name you used was censored by the 2+2 filters.

Was the popup imported or created manually?

Please email the .pop file(s), with a link to this thread and your forum name, to hm2support@holdemmanager.com
I think it was imported from HM1. But im not sure because there is no DefaultMain popup *.pop file.

Please find new image- it should be viewable now. If we could just make spaces between colums smaller- it will OK for me.

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Uploaded with ImageShack.us

BTW: Thx for fast reply on my other concerns. I really like the way HM2 support works.

Regards,
Holdem Manager Support Quote
01-16-2012 , 07:07 PM
Quote:
Originally Posted by Singum
Thanks, I got an email reply said that there is a server shortage and the license is working now.

I am using Chrome and my HM2 is working anyway.
That is good to hear.

Quote:
Originally Posted by Singum
I am still cannot find a way to apply a filter for Preflop: Calling 3b OOP only or IP only. Is that possible with HM2? I found Calling 3b general only.
more filters > basic filters > basic filters:

relative position > out of position

called 3bet > yes

Holdem Manager Support Quote
01-16-2012 , 07:42 PM
Quote:
Originally Posted by Ko2
......

I think it was imported from HM1. But im not sure because there is no DefaultMain popup *.pop file.
Did you import the sample.pop from 1.0? Or did you clone your sample in HM1 to make your own custom default main? The default main popup is hard-coded into HM1 and does not have it's own .pop file.

Can you send us the .pop file from HM1 that you imported to HM2? Make sure you reference our internal ticket #4268 so we can test your files and attach them to the ticket.

You can find the .pop files in \rvg software\holdem manager\config

Quote:
Please find new image- it should be viewable now. If we could just make spaces between colums smaller- it will OK for me.

...
BTW: Thx for fast reply on my other concerns. I really like the way HM2 support works.

Regards,
Thank you for posting your picture again.

I duplicated the problems using the sample.pop from HM1 and importing it to HM2.

HM1 sample is only - 511 x 614

sample1.0 in HM2 is ~752 x 505 (200+ pixels wider)

sample2 in HM2 is ~ 573 x 380 (~60 pixels wider)

The sample2 popup in HM2 is still a little bit wider than the HM1 version, but not nearly as bad as the one I imported from Hm2. You may want to try editing the sample2 in HM2 to make your own popup similar to the HM1 Default Main while we work on a proper fix for this.

The assigned internal ticket # on this issue is 4268.

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When 4268 Is Resolved" in the subject line and body of the email.
Holdem Manager Support Quote
01-16-2012 , 08:00 PM
Version 6112 is now officially released, please reboot HM2 to initiate the auto download

2.0.0.6112

* Cash Results Graph performance improvements
* 4043 - Party Poker Rake Free MTTs update
* 4196 - Poker Stars Live Tracking Broken after update - Fixed
* 4053 - If the session list has not changed, do not re-populate the sessions combo box - Fixed
* 4047 - Save edited tournament hours in 24-hour format
* 4155 - Opponents Summaries does not show hands when filter by VPIP in a non-US culture - Fixed
* 3838 - Entraction hands not importing
* 3668 - HM2 Ongame Importer Fix for Bug - Fixed
* 4067 - HM2 Fix for Everleaf import of Euro hands - Fixed
* NoteCaddy fix for notes as stats in popups containing "reserved" characters
* Mark hand from caddy report fix
Holdem Manager Support Quote
01-16-2012 , 10:50 PM
Thank you for the fast answer.

Now I have an issue in buying the app Note Caddy. Yesterday I bought it via iPokerVIP.net and paid via Moneybookers. Now I still have not received it after ~12 hours.

Is that normal to wait a couple of days like that when ordering via third-party sites?
Holdem Manager Support Quote
01-16-2012 , 11:33 PM
Quote:
Originally Posted by Singum
Thank you for the fast answer.

Now I have an issue in buying the app Note Caddy. Yesterday I bought it via iPokerVIP.net and paid via Moneybookers. Now I still have not received it after ~12 hours.

Is that normal to wait a couple of days like that when ordering via third-party sites?
I really can't say as I don't deal with sales issues. We have another team that deals with transactions. I assume you will need to contact the 3rd party reseller, but if they are not any help please email your details/questions to sales@holdemmanager.com
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01-16-2012 , 11:37 PM
My huds jump all over the place when I'm playing, and when I'm reviewing hands the huds jump and pop up boxes are everywhere, when I try to click the huds just jump up like a rabbit skipping away. I'm running on Parallels but I've never had any issues with PT3 or even the trial version of HEM.
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01-16-2012 , 11:56 PM
I just did the software update and it is working now, thaaaank GOD!
Holdem Manager Support Quote
01-17-2012 , 12:21 AM
Quote:
Originally Posted by AnimalWarrior
My huds jump all over the place when I'm playing, and when I'm reviewing hands the huds jump and pop up boxes are everywhere, when I try to click the huds just jump up like a rabbit skipping away. I'm running on Parallels but I've never had any issues with PT3 or even the trial version of HEM.
Quote:
Originally Posted by AnimalWarrior
I just did the software update and it is working now, thaaaank GOD!
That's good to hear. Was This is HM2? or HM1?

One thing that often causes problems for HM users on Parallels is not having windows fully updated. HM2 requires Microsoft .net Framework 4 (HM1 requires .net 3.5) so it's critical you keep windows updated.

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple times clicking the 'check for updates' links on the System or Windows Update control panel menus), including Internet Explorer (even if you use a different web browser).

Also, important to update your graphics drivers any time you have issues with the HUD like you describe: Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver
Holdem Manager Support Quote
01-17-2012 , 01:49 AM
Hey guys,

One of my tournament results and half of the hands didn't import into HEM. What happened was I restarted my comp and PostgresQL popped up and I logged in and everything and started auto import and HUD wasn't displaying. I've got the HH in the archive folder so yeah, I'm clueless as to why results aren't showing.

Cheers,
Holdem Manager Support Quote
01-17-2012 , 04:42 AM
Quote:
Originally Posted by Neuroscience
Hey guys,

One of my tournament results and half of the hands didn't import into HEM. What happened was I restarted my comp and PostgresQL popped up and I logged in and everything and started auto import and HUD wasn't displaying. I've got the HH in the archive folder so yeah, I'm clueless as to why results aren't showing.

Cheers,
HM is running again now?
Copy the hands from your archive folder to a different folder and import them again via import file/folder.
You may need to edit the results manually.
HM1: tourney -> results -> dataview
HM2: reports -> Tournament -> Tournaments -> right mouse click on the tourney -> Edit
Holdem Manager Support Quote
01-17-2012 , 05:48 AM
Quote:
Originally Posted by mckrogh
Any change u could add something simirlar to this:

http://forumserver.twoplustwo.com/16...nt-hand-845894

Would be so awesome just to have a hotkey to mark a current hand ingame.
Quote:
Originally Posted by netsrak
I forward it to our feedback area and we will check it.
Any news of making this built in HM2?
Holdem Manager Support Quote
01-17-2012 , 07:49 AM
Quote:
Originally Posted by thrust123
hello,

I'm trying to understand what's the column "Rake" supposed to calculate on HM2
I'm playing on pokerstars.fr, and this column is displaying: 472€
while the WC method rake is 562€ (VPP / 5.5 on pokerstars.fr) and the Dealt method rake is 731€ (according to http://forumserver.twoplustwo.com/sh...&postcount=901)
WTA rake is 559€

thanks for the help
Quote:
Originally Posted by fozzy71
I have forwarded this to our testers as I can't play on stars to test your issues.

If you could send me some ample hands for testing I will make sure we email you our testing results and ticket # so you can be notified when we fix it.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to hm2support@holdemmanager.com

Is it possible that HM2 is computing the Rake column according to the 5% rake on .com while the rake is 6.5% on .fr?
Some rake caps are also lower on .com
This may be a .fr only issue
Holdem Manager Support Quote
01-17-2012 , 08:27 AM
Quote:
Originally Posted by Denise26
Hi

The performance updates are ongoing and there have being a bunch more since 6088 but you are right that there was some in 6088 also, we did send version 6112 to a beta tester that was having issues with performance and he said the improvement was significant. If you are still getting issues with this version then you may have another issue which is why we would like to do a team viewer session to assist you and resolve the issue.

We have several other performance updates planned and are releasing them in phases over the next couple of weeks.

Thanks
Denise
Holdem Manager Support

Fair play, 6112 is a huge improvement over anything before, it's miles quicker.
Holdem Manager Support Quote
01-17-2012 , 09:47 AM
Apologies in advance if this has already been answered, but there's a lot of posts to sift through.

Can anyone tell me how to edit/remove the default popup for the autorate icons/colour labels? Thanks.
Holdem Manager Support Quote
01-17-2012 , 09:56 AM
Quote:
Originally Posted by mckrogh
Any news of making this built in HM2?
I have seen an internal discussion about it, so we are aware of it but its not an easy thing to do. So i can't give you any ETA on this.

Quote:
Originally Posted by thrust123
Is it possible that HM2 is computing the Rake column according to the 5% rake on .com while the rake is 6.5% on .fr?
Some rake caps are also lower on .com
This may be a .fr only issue
Thanks, i forward id.

Quote:
Originally Posted by Big Mack
Apologies in advance if this has already been answered, but there's a lot of posts to sift through.

Can anyone tell me how to edit/remove the default popup for the autorate icons/colour labels? Thanks.
We have no option to customize this other then the auto-rate rules under settings.
Holdem Manager Support Quote
01-17-2012 , 10:21 AM
Thanks for the quick reply, Netsrak. Perhaps this will be available in a future update.

Another issue I'm having is with the hud layout. I have the preferred seating set up, and it works on some tables. But on other tables the hud is not positioned properly.

The problem seems to be when sitting at a 10-handed table that has empty seats. If the table is full when I sit down, the layout works fine. But if there are less than nine players, the layout goes out of order. The layout will autocorrect itself it the table fills up, but this gives me big problems when playing short-handed. Any ideas?

Thanks again.
Holdem Manager Support Quote
01-17-2012 , 10:28 AM
Also, a small detail: in the advanced filter, a lot of stats display "BB" (big bet) while it should display "bb" (big bling)

e.g. Final Pot Size in BBs is Bigger than...

when you enter a value there, it considers it in "bb" and not "BB"
Holdem Manager Support Quote
01-17-2012 , 10:29 AM
Hi Guys

I have never used HM before but a few days ago I did the dowload of HM2 trial and iam completely lost after 5 hours analising it.

Iam using the hm2 display default and the stats available seem all relevant for 9man and 18 man sng, but playing 30/40 tables i have to choose just 4/5 max.

PFR, vpip, limpsb v bb, fold to c bet are the ones iam going to use, the problem is that a dont know how to interpret the results. Example: pfr 17, vpip 15. Means 17% of the hands played with vilain he raises pre flop, but is 17% to much, its 15% vpip normal? How can you decide if someone is a fish, a bad reg, a good reg,etc... There are standard values?

Other point is the stats in front of the dealer..man, i cant see how much is in the pot. Its possible to eliminate that stats?

Ty
ps: sorry for my poor english.
Holdem Manager Support Quote
01-17-2012 , 11:17 AM
Hello guys, sorry for my bad english but im gonna try to explain the best i can. I always used the hold em without problems. But 2 weeks ago or something like that the hold em just beggined to import files but not the hands..like he wasnt reading the hands..I have no idea why..

Ty
Holdem Manager Support Quote
01-17-2012 , 11:53 AM
Quote:
Originally Posted by luke4130
Fair play, 6112 is a huge improvement over anything before, it's miles quicker.
Thank you for letting us know things are getting better.
Holdem Manager Support Quote
01-17-2012 , 11:55 AM
Quote:
Originally Posted by Big Mack
Apologies in advance if this has already been answered, but there's a lot of posts to sift through.

Can anyone tell me how to edit/remove the default popup for the autorate icons/colour labels? Thanks.
Quote:
Originally Posted by netsrak
...

We have no option to customize this other then the auto-rate rules under settings.
Did you want to remove it completely from the HUD?

hud options > config properties > [ ] show auto rate icon
Holdem Manager Support Quote
01-17-2012 , 12:02 PM
Quote:
Originally Posted by Big Mack
....

Another issue I'm having is with the hud layout. I have the preferred seating set up, and it works on some tables. But on other tables the hud is not positioned properly.

The problem seems to be when sitting at a 10-handed table that has empty seats. If the table is full when I sit down, the layout works fine. But if there are less than nine players, the layout goes out of order. The layout will autocorrect itself it the table fills up, but this gives me big problems when playing short-handed. Any ideas?

Thanks again.
Which site? Cash games or SNG/MTT? If this is for Merge Tourney's I think it is a known issue, but I would like to be sure.

Please reproduce the problem and attach:
- a screen shot of the table
- a hand history for the table
- a screenshot of the sessions ribbon
- and a screenshot of the table created by running http://catch22.net/software/winspy

Please zip and email the requested files to hm2support@holdemmanager.com with a link to this thread and your forum name.
Holdem Manager Support Quote
01-17-2012 , 12:11 PM
HEM1 is not tracking any hands that are large or maybe AI. Nope, it is definitely every pot I lose. I think it is also big hands that I am all in. I have cleared my filters several times. This is happening on iPoker Titan skin fwiw. And I had another weird error today but HEM seemed to fix it.
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