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Holdem Manager Support Holdem Manager Support

01-04-2012 , 09:05 PM
Is there a way to get preferred seating using cake? I don't see their network in the drop down menu.
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01-04-2012 , 10:12 PM


Session graph is updating in real time but the hands in the right hand column are not updating as you can see by the time displays.

I did click refresh a number of times but it still stayed stuck there.

Cheers
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01-04-2012 , 10:20 PM
Also in the hand replayer it can take a good second between you clicking the next action button (>) and it actually carrying out the action in the replayer.

The replayer just feels super laggy. Any tips for speeding it up a notch?

Cheers
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01-05-2012 , 12:34 AM
Quote:
Originally Posted by ddp1985
Hi hope someone can help me. Ive just purchased plo manager 2 small stakes and just wanting to no how do i edit the size of the heads up display? Its alot smaller than the one ive used before and i can hardly see the stats when im playing 6 tables.
Try toggling the HUD Options > Config Properties > HUD Text > [x] scale font

If that doesn't make enough of a difference you can use the Font button in that same menu to change the size.
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01-05-2012 , 12:36 AM
Quote:
Originally Posted by berksonz
In the data view under tourney results is there a way to change the buy-in for every tournament instead 1 at a time. Holdem manager keeps on picking up the wrong buy in amount and it takes a long time to do each 1 separately.
Try using the Default Tourney Buyin option if you play the same stakes most of the time - http://faq.holdemmanager.com/questio...10%7B2B%7D1%29
Holdem Manager Support Quote
01-05-2012 , 12:43 AM
Quote:
Originally Posted by MMD


Session graph is updating in real time but the hands in the right hand column are not updating as you can see by the time displays.

I did click refresh a number of times but it still stayed stuck there.

Cheers
Are you using 5965 or 6023?

If using 5965 please try to update to the latest internal build from our forums - http://forums.holdemmanager.com/hm2-...l-version.html

If you continue to have problems, please reproduce the problem and email your log.txt file.

Please zip and email the log, with a link to this thread and your forum name, to hm2support@holdemmanager.com


Please www.7-zip.org the file before attaching it, as sometimes text files can become corrupted as attachments.

XP:
c:\documents and settings\{username}\application data\HoldemManager

7/vista
c:\users\{username}\appdata\roaming\HoldemManager

Enable the option to see Hidden Files and Disable “Hide protected operating system files”: http://www.bleepingcomputer.com/tuto...utorial62.html - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg
Holdem Manager Support Quote
01-05-2012 , 12:46 AM
Quote:
Originally Posted by fozzy71
Are you using 5965 or 6023?

If using 5965 please try to update to the latest internal build from our forums - http://forums.holdemmanager.com/hm2-...l-version.html
Will upgdate now.
Holdem Manager Support Quote
01-05-2012 , 12:48 AM
Quote:
Originally Posted by MMD
Also in the hand replayer it can take a good second between you clicking the next action button (>) and it actually carrying out the action in the replayer.

The replayer just feels super laggy. Any tips for speeding it up a notch?

Cheers
This is a known issue and it has been documented in detail and provided to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly.

The previously assigned internal ticket # on this issue is 3970. We will often release builds on a limited basis, only in the forums for a few days first, so please check back in this forum http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When 3970 Is Resolved" in the subject line and body of the email.
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01-05-2012 , 09:49 AM
did u guys started with the development for a hm mac version?
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01-05-2012 , 11:59 AM
Quote:
Originally Posted by new_draks
did u guys started with the development for a hm mac version?
It is a high priority for 2012 do address the Mac market. But there are no additional details that I can provide at this time.
Holdem Manager Support Quote
01-05-2012 , 07:23 PM
Quote:
Originally Posted by Flippn Corner
Is there a way to get preferred seating using cake? I don't see their network in the drop down menu.
bump
Holdem Manager Support Quote
01-05-2012 , 07:44 PM
How do I get quicker import from my Blackberry connected via usb, than from my hard drive?
I've just imported about 150k hands from my hdd with 8-10 hands/s. No other programs were running. Then I started to import some more from my mobile, and it goes with 20 hands/s.
Holdem Manager Support Quote
01-05-2012 , 08:16 PM
Quote:
Originally Posted by Flippn Corner
Is there a way to get preferred seating using cake? I don't see their network in the drop down menu.
Quote:
Originally Posted by Flippn Corner
bump
I am sorry, I am not sure how I overlooked this last night.

This option is available in HM2 but has not yet been added to HM1. Unfortunately I dont have an ETA for when it will be added, but I will make sure I bump the ticket for this so we can try to move it up the priority list.
Holdem Manager Support Quote
01-05-2012 , 08:31 PM
Quote:
Originally Posted by atisz
How do I get quicker import from my Blackberry connected via usb, than from my hard drive?
I've just imported about 150k hands from my hdd with 8-10 hands/s. No other programs were running. Then I started to import some more from my mobile, and it goes with 20 hands/s.
I am not sure what you mean. You were importing to or from your blackberry? Or you were using the internet from your blackberry?

Can you be a bit more detailed about what it is you are actually doing, and whether you are using HM1 or HM2?

Import speeds are dependent on many factors, but your internet connection/download speed is not one of them.

It can vary depending on many factors, but the most important factor is the HDD speed. Other factors that can affect import speed are: file format type, file size, cash vs tourney hands, cpu, etc.

If this is for HM1 you can try the Options > Database Management > Tuning > Optimize. http://faq.holdemmanager.com/questio...s+Optimization

For HM2 this option is under Database > Maintenance.
Holdem Manager Support Quote
01-05-2012 , 09:11 PM
Quote:
Originally Posted by fozzy71
I am sorry, I am not sure how I overlooked this last night.

This option is available in HM2 but has not yet been added to HM1. Unfortunately I dont have an ETA for when it will be added, but I will make sure I bump the ticket for this so we can try to move it up the priority list.
TY!
Holdem Manager Support Quote
01-06-2012 , 05:09 AM
Hey. What is the difference between Luck Adjusted Winnings and $EV(stat in the results tab)? There is a pretty big difference between the two($200 and $550) so curious what the difference is and which one I should go by.
Holdem Manager Support Quote
01-06-2012 , 06:26 AM
When multi tabling some tables display all the stats i have on a player a, then on another table it displays much less hands. For example, table 1 with player A, his hud shows 2k hands. On table 2, player A's hud displays 90 hands. How do i get it to display all stats at all tables?
Holdem Manager Support Quote
01-06-2012 , 06:40 AM
Quote:
Originally Posted by Hodge05
Hey. What is the difference between Luck Adjusted Winnings and $EV(stat in the results tab)? There is a pretty big difference between the two($200 and $550) so curious what the difference is and which one I should go by.
Is this HM1? I think its explained in the FAQ: http://faq.holdemmanager.com/questions/120/EV+Explained

Quote:
Originally Posted by lead24
When multi tabling some tables display all the stats i have on a player a, then on another table it displays much less hands. For example, table 1 with player A, his hud shows 2k hands. On table 2, player A's hud displays 90 hands. How do i get it to display all stats at all tables?
HM1 or HM2? which gametype? Do you have additional hud filters configured? If the number of active players at the tables is different this might be the reason.
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01-06-2012 , 01:30 PM
Hi, on the popup configuration (hm1) which stat is "folded when donk was raised"?
Holdem Manager Support Quote
01-06-2012 , 03:56 PM
Can you make writing in the note box uninterruptable? Any ETA on getting the instant hand replayer working? It would be nice if the notes saved when you pressed the X in the corner to quit them, I'm in the habit from HM1 and have exited countless notes without saving.

Last edited by Roger Mainfield; 01-06-2012 at 04:17 PM.
Holdem Manager Support Quote
01-06-2012 , 06:50 PM
Quote:
Originally Posted by netsrak
Is this HM1? I think its explained in the FAQ: http://faq.holdemmanager.com/questions/120/EV+Explained
Hello, sorry for writing another post but I read this and I was wondering:

Quote:
If you get 95% of your stack in on the turn and the final 5% in on the river, then it takes your equity on the street you got all in on. We will be introducing another stat at a later date which will try to take into consideration your equity based across all streets which should give a better representation.
I don't know, has this stat been indroduced yet? I am using HM1.

Thank you.
Holdem Manager Support Quote
01-06-2012 , 07:49 PM
Quote:
Originally Posted by Voizzz
Hi, on the popup configuration (hm1) which stat is "folded when donk was raised"?

Donk bet>> Fold donkbet vs raise flop


Quote:
Originally Posted by Voizzz
Hello, sorry for writing another post but I read this and I was wondering:



I don't know, has this stat been indroduced yet? I am using HM1.

Thank you.

For HM1. No, and it won't be introduced in HM1. Read (which explains why): http://forums.holdemmanager.com/mana...ituations.html
Holdem Manager Support Quote
01-06-2012 , 07:55 PM
Quote:
Originally Posted by Roger Mainfield
Can you make writing in the note box uninterruptable? Any ETA on getting the instant hand replayer working? It would be nice if the notes saved when you pressed the X in the corner to quit them, I'm in the habit from HM1 and have exited countless notes without saving.

Which HM2 build are you currently using?
What do you mean with making the writing uninterruptable?

For now, you'll have to click the SAVE AND CLOSE button. The X in the corner will not function as a 'save and close'
Holdem Manager Support Quote
01-06-2012 , 08:12 PM
Quote:
Originally Posted by Roger Mainfield
Can you make writing in the note box uninterruptable? ....
Quote:
Originally Posted by Patvs
.
What do you mean with making the writing uninterruptable?
..'
Try the keyboard redirect script - http://forumserver.twoplustwo.com/sh...12&postcount=7


Quote:
Any ETA on getting the instant hand replayer working?
Try the latest internal beta on the forums - http://forums.holdemmanager.com/hm2-...l-version.html

If that doesn't help please try and explain in more detail what problems you are having with the replayer.
Holdem Manager Support Quote
01-06-2012 , 11:18 PM
Quote:
Originally Posted by jukofyork
Not sure if it's been reported yet, but Party $11 Speed SNGs are now getting imported as $10.25+0.75 instead of $10+1 (using v1.12.04).

Juk

EDIT: Downgraded to 1.12.03b and purged/re-imported and so far seems OK (even after I corrected the rake value manually the luck-adjusted values were off) so the problem must be something to do with adding support for the 6s reduced rake (interestingly 22s seem fine and so do "Turbo" 11s).

EDIT2: Actually that didn't work either - going back to 1.11.07b to see if that fixes it.

EDIT3: Nope, but 1.11.0 is OK.
There is still a bug where Party $11 Speed SNGs are being imported as having $0.75 rake instead of $1.

I think this may be the place where the bug was introduced:

http://forums.holdemmanager.com/mana...r-hu-rake.html

and the same bug has possibly been fixed in HM2:

http://forums.holdemmanager.com/hm2-...l-release.html

Quote:
Parsing
* 2438 - Wrong Blind Levels for Microgaming SNG
* 3629 - No rebuys Showing Up
* 3558 - Stars FPP Satellites not reported
* 3087 - Replayer not showing hero stack until after a couple of action
* 2156 - Party 10man $11 Speed SNG Wrong winnings/rake
* 3321 - Field Size off on imports and fixed issues with stats not updating in HUD and reports
* 3333 - Import Speed Issue with some Ipoker Hands, may fix hanging import from 1.0 issue
* 3161 - Import issues with Ipoker Hands
* 2862 - HUD not updating for players with certain characters in their name
but it's still not working in HEM1 and since Party made a change recently that causes the v1.11.0 parser to throw up import errors (I think it's because they started allowing spaces in your name...), it needs fixing more desperately now.

Juk
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