Do you need HH from pokerstars or from HM? And also im using HM1 not HM2 if that has anything to do with email

We want the original stars hands, from the HM archive.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

If you can please send HM1 support issues to support@ instead of hm2support@ it should minimize any confusion on our end when we receive them.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

HM2: How do I add villians hole cards to the reports hand history section below the stats?

So here my "feedback" and my question "Why should I upgrade to HM2 now?"

It laggs like ****, it`s ugly, I can`t really find anything there(It took me like half an hour to find out how to show a SNG-Winningsgraph). I don`t see any use of all that new fancy stuff.
Talking about fancy stuff, yeah your priorities are pretty ****ty, HM2 still does not track Rebuys for Pokerstars. The htmlfile pokerstars sends you for your results has its own column that shows rebuys/addons and after like over 1.5years you still don`t manage to track them correctly?

Seriously if I start now, blindfolded and drunk to learn any programminglanguage I write you a script in one month that solves that problem.

I`m super dissappointed and probably will do the switch to PT4.

I'm having trouble xfering my notes from HM2 on my main computer to HM2 on a new computer. I just tried to backup my notes using the data base tab, checking player notes, and creating a backup file that I saved. I transferred the backup file to the new computer and then attempted to "restore" them on the new computer. Now my HUD doesn't even work and I still don't have any of my player notes on the new computer. I'm on super tilt at this point as the options on HM2 don't seem to be that complicated and I can't think of anything else to try. Please help :-)

There is a check box above the hand view: "Show known hole cards"

You have the hands for the players in your new database?
Please mail us the backup file with link to this thread to hm2support@holdemmanager.com. I think we need to take a look at it.

Hi NiSash

Thanks for your feedback. There is an update that is in testing now with respect to lagging that some experience. The changes will be most noticeable to those playing a very large # of tables and those with lower end PC's . . . but all will see some difference.

We are looking at feedback from users in assessing some updates to the navigation. While the ribbons will allow you to perform more tasks and control more options from a single screen, there are ways we can improve on intuitiveness.

With respect to the Poker Stars audit file, that is currently being addressed. While it won't be in the update being released in a few hours, it will be in an update soon.

The backup file is too big for email apparently... I have 2 computers, one laptop and one desktop. Both have HEM2 installed on them but I only have the notes on one. I backed up the HEM2 notes and attempted to move them to the other computer and it didn't work. After having many problems I uninstalled HEM2 from BOTH computers. I got so frustrated I didn't even care about the notes and I just tried to load my hand history from the HEM2 cloud. After almost 15 hours of loading the hands I tried to play and my HUD doesn't come up when I play and HEM2 is extremely slow and not running properly. It seems like it should be pretty simple to install HEM2, upload my hand history from the HEM2 cloud, and play poker. It hasn't been :-(

HEM 1.12.06, Windows 7 64 bit

Trying to save some disk space to move to small SSD for HEM and OS.

Just noticed I have both postgresql 8.3 folder (23GB) and 8.4 folder (23GB)

Do I need both these versions of SQL?

Do these folders contain my HEM database - trying to get a handle on size of HEM database to see if I can skimp to 64gb SSD? (for some reason have two databases but think I managed to follow HEM instructions to import one into the other).

Thanks

Hi, new public release below, please restart HM2 to prompt the update. Let us know if you've any issues

2.0.0.5951
* Fixed hud spacing issue reported
* 3859 - Fix for replaying hand that through site time adjustment was on the next day not showing any hud stats
* 3675 - Player Analysis Date Filtering/Culture Issues - Fixed
* 3899 - Clicking the + sign in add filters w/o a filter highlighted causes crash

2.0.0.5965
* Stats - Situations where a player was 3bet preflop were not being included in the donk bet flop stat for the hud
* Stats - fix to the bet vs missed cbet stat issue which included limped flop situations for the flop version of the stat
* 3821 - Applying filters to All Reports Broken - Fixed
* 3903 - Add Holdem/Omaha filter to Popout Line Explorer
* 3812 - App launcher can't run Ongame and Boss - Fixed

how do i find the folder where my raw HH's are being saved?

I just bought HEM2 and trying to download 2.0.0.5965, but installer is corrupt (also tried on a dif computer with dif internet)

file size im getting is 87,633,193

Click on the site your looking for here: http://hm2faq.holdemmanager.com/ques...nimum+PC+Specs and it should specify the default hand history folder in setup instructions

1) Clear your web cache http://www.wikihow.com/Clear-Your-Browser’s-Cache and cookies http://www.wikihow.com/Clear-Your-Browser’s-Cookies, and try downloading again
2) Right-Click > Save Link As to save it to a different folder.
3) If the problem persists try a different browser such as Google Chrome, Opera, Firefox, Internet Explorer
4) If you continue to have issues try a download manager programs as your internet might be dropping

I have checked the installer and its working fine

Have a problem with HEM.

I'm playing 8 tables atm, but when I start my HEM, he finds all the tables, but the HUD only appears on 1 table and the other tables are markes as 0/9, while they are full .. How can I fix this?

HEM 2.0.0.5965

In the replayer HUD the maximum number of hands seems to be the last 20,000.

Could this limit be scrapped?

Rob

hello, i am new to hem and i would want to know why my ev lines for tournaments goes downwards, and my ev line for hands (played in those same husng) goes upwards.
What is the difference in the evaluation of ev in both cases ?
Thank you.

ive been using hm2 for a week now and have to say im very disappointed. so many things not working, everything takes a lot longer and simply i dont see a single advantage so far. the last hand window, which i use 50-100 times during a session, is completely bugged. i would have been happy to pay a yearly fee to use hm1, but now i prefer PT3 to hm2, and i think pt4 is likely to take over the market.
I just dont get why you threw an inferior product out there, and so the only reason i can think of is that it makes you more money.

HM1 or HM2 and which version? 0/9 players usually means that the hands are not imported. Can you check this?
Which site and gametype are you playing?

Its a parameter in the holdemmanager.config file, folder c:\users\YourName\Appdata\roaming\holdemmanager:
Close HM and create a backup copy of the file before editing it.

Which site are you playing? If its Stars, are you importing the additional summaries? We had some problems with the EV calculation for HU tourneys, i'm not 100% sure whether they are fixed in the latest releases.


The handviewer problem is a open bug we are working on at the moment. Also the performance should have become much better with the latest releases. Anything special where you have performance problems?

You can upload the backup file to a filehoster and send us the link.
For the other problems: this is a fresh installation? Which site and gametype are you playing?

You need to find out which postgresql version is the active one, probably via pgadmin. Then you can delete the other one and you can drop unused databases via pgadmin too.
You should roughly calculate with 10 GB database size for 1 Mio. hands.

We need more details, the best is if you mail us the screenshot, explanation and the original handhistories to hm2support@holdemmanager.com

Yes it is pokerstars. And it HU SNGs. And i am importing additional summaries.
Do you have a timeline concerning the fix about EV ?
It seems i am not the only one having those kind of porblems.
Sidenote : when i reopoened HEM 2 today ( i have not played since yesterday) the EV line was totally different than what it was yesterday.

Thanks

This is a known issue and it has been documented in detail and provided to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly.

The previously assigned internal ticket # on this issue is 3782.

If you would like to be notified when this bug is fixed, please send email to hm2support@holdemmanager.com with "Notify Me When XXXX Is Resolved" in the body and subject line.

Hey guys, Stars are about to announce a change to wc rake attribution, can you start working on a New New Stars VPPs stat and have it ready for Jan 1? HM1 obviously, I'm not a masochist.

Thanks, i forward it

I got reply here that said i still need HH grabler for 888 but I got a reply from another post kindly told me that i don't need one since HEM2 can import 888/pacific Hands any way...can you confirm? thanks

I'm not sure who told you this - we never needed a converter for 888 hands.
If your 888 client is installed in english language both HM1 and HM2 read the handhistories without problems.