I use the latest Hm3 for bovada with the card cather function. Everything went according to plan but this week when i finish a session and start another one in two hours, in the second session the hands dont import and the system cant even read the hands. I have to restart my pc, start bovada and start hm3 to get it done. Any advice?

Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Does anyone have problem with HM3 today? The HUD is working but I can't start the main client.

I haven't done any live play testing yet today but I had no issues launching my client.

When you start HM3 can you see the client highlighted on the taskbar with a 'peek' view of the client if you hover your mouse over the taskbar icon? If yes, please follow this FAQ to fix the problem with windows moving off-screen. Note: You may have to use the Ctrl key with the Arrow keys or Mouse to get it to start moving.

If that does not help and/or you continue to have problems:

- Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
- Launch your poker client(s).

If none of that helps: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Is HEM3 suppose to record tournament buyins and wins and losses correctly assuming there is no issues with HEM3 during a session? Everytime after a session when I check tournament reports, it never shows any rebuys to a specific tournament ever in the R/A Game tab. By this I mean reentry or rebuys or add on... it never shows it and always zero? Thus after a session, HEM3 would never show the correct amount you are up or down after a session as there are always mistakes. Is that how HEM3 is suppose to be due to the stars software where it doesn't track buyins and rebuys etc? I thought if you use HEM3 and there are no issues at all during the session and you are importing without issue, it should be correct or that isn't possible? However, 888 seems to record this correctly most of the time with HEM3?



Not only that, many times when I look at the tournament results for the session, there are some obvious errors like it didn't record the place I finished correctly in many tournaments. I would even see something silly like I finished 170th place out of 169 entrants which isn't even possible. Not only that, I would see see tournament buyins that are not even correct. Example I am taking a look at the tournaments tab where next to the description you see total buyin and you see amounts like $11.73 and $32. That isn't even possible because no tournaments have that exact buyin amount and even if there are rebuys or add-ons, the total buyin for many specific tournaments could not be that amount. Also there are tournaments that don't even show up in the tournament results for the session. Is this normal? This has been happening many times already with HEM3 for as long as I remember.



The thing is I recall 888 most of the time record any buyins and rebuy and add on and result correctly most of the time. It still has issues but not like stars. This is assuming there isn't any hem3 issues or lagging during the session.

It depends on which specific tournaments you are playing. Your issues may be known issues waiting for the developers to fix in a future update, but I have no way to know for sure unless you send us the hand history and tournament summary files with a detailed description of the issues by Tournaments report 'Number' stat in a support ticket.

If you have trouble with the results:

1) For now, you will need to manually edit the results via the Reports - Tournaments - Tournaments - right-click a tournament in the upper half of the report grid - Edit - Tournament Editor, then edit as needed and click 'OK' to save the edits.

2) Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ with a link to this thread and your forum name. Ensure you also include screenshots of your reports/filters and a detailed description by tournament number of the errors we need to test.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Is there a stat for 3 betting light?
How about all in equity?

The closest we have would be the opposite, with our 3Bet is AA and 3Bet is Premium stats. You can probably filter for what you want by using the Hand Value and/or Hole Cards filters with the necessary Three Bet filters.



We have the 'Avg All-In EQ' stat, and street specific variants of the stat, and we also have the 'EquityPCTWhenAllin>=X' filter.



Fozzy71
Customer Support

So certain tournaments HEM3 doesn't record the results correctly? The thing is many times the place finished is incorrect. The total number of entrants is many times wrong as well. It never shows any rebuy or addons for every single tournament. So if one tournament i play and say i rebuy 2 times, but another none... it will always show zero rebuys or addons in hem3 for each of those individual tournaments on stars.



So whatever is the net winning or losses for the session is always incorrect because it never records any rebuys or add ons in HEM3. Many times the buyin isn't even correct. Why would there be a buyin of 32 dollars when no tournament has that exact buyin?



Again HEM3 has never recorded it correctly for stars. But on 888, it usually records it correctly.



I would not want to manually edit the results. If i played a lot of tournaments, I would have to check the result for each one and then manually change the numbers and that takes a lot of time so I would not bother with this. But is this how it is for stars for people who use HEM3 or not?



So let say after a session and say played a total of 25 tournaments to make it simple. When you look at HEM3 and look at the tournament results and you see every tournament you played for the session, there will always be something incorrect no matter what. The most obvious one is the rebuy and add on is always zero no matter what for each tournament. So you want to have the last 25 tournament history sent or something? Then how would you look at it compared the 25 tournament and satellite results on HEM3?

HM3 should typically record the PokerStars results correctly. If it is not tracking rebuys, or results, finish, entrants, etc, for you then you need to send us the hand history files and tournament summaries with details by 'Tournaments' report 'Number' stat as I instructed previously. If we can duplicate the issue for our developers they can try to resolve the issue in a future update, so you will eventually no longer have to edit results manually for those types of tournaments.


Regards,

Fozzy71
Customer Support
Hold'em Manager

If you make an alias for players (either different SNs on same site or different sites), are you able to have HUD stats for all these players? Even just in the replayer?

Hello! Today, when I started HM3, it poped up the setup wizzard. What does this mean? I got it already installed btw. What am I supposed to do here?

No.



Follow the advanced prompts so you can open an existing database. Most likely, some config file (or database file, possibly) was corrupted.


If you continue to have problems: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.


Regards,

Fozzy71
Customer Support
Hold'em Manager

well... the problem is that when I go to my documents/HM3/Databases it is empty

Then your database is most likely damaged or corrupted (or deleted) somehow so you should create a new empty database and import your hands again, or restore a recent backup if you have one.


This is why regular backups are a good idea. If your database becomes corrupt, or you have hardware problems, you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results played after the backup was created if necessary. I recommend keeping at least the most recent 2 or 3 backups so if the most recent one does not restore properly, you can try the previous backup.


Fozzy71
Customer Support

ETA on 5 card omaha support for ACR?

Unfortunately, there is no ETA yet. It is not in our short-term release plans at this time.


Regards,

Fozzy71
Customer Support
Hold'em Manager

So I notice earlier, it is making mistakes with 888 as well. For example when you check tournament results for the day and it shows for a specific tournament, you finished 0 out of 22 players which isn't even possible. And some buyins are not even correct as no tournament has a certain buyin. This happens with 888 as well but not as much as every single session on stars.



I took a look at what you mentioned. When the 1st step says check your filters... you want to go to reports and then which one? Tournaments? Overall? When I clicked on either of these, the only thing that shows in the filter is HandDateTime - {d'Today'}. This isn't an active report filter right? There is nothing else there.



Does this mean i have to do step 3 then which is reimport hand history? The thing is the site says to do it on the days that it isn't displaying it correctly. For stars... every single session I play is like this and always been like this with HEM3. It has never recorded my daily/win loss correct because it never records any rebuy or addon. There is always a 0 next to rebuy/addon for each specific tournament. So let say you played 22 tournaments for the day. Some you rebought once or twice or whatever it maybe. It will always show 0. Compare that with 888 where most of the time, it will be correct. But then you have tons of mistakes like you finish 0 out of 220 players. Or something like finished 50th out 500 players when you finished say 30th. It would show buyin of 32 dollar tournament you played which isn't possible because there isn't a 32 dollar buyin tournament.



So do you want me to reimport it on just one or two days to test it? Again this happens on stars every single day so it is never correct.



This has always been the case with HEM3 even back then with stars. So do you want me to say play an entire session of stars. Then once I am done, reimport all the tournaments I just played for the entire day. Then check HEM3 tournament results to see if the numbers look correct? Would I ever need to receive hand history or tournament results from stars settings and then import it to HEM3 to fix this? Let say for example I played 22 tournaments for the session. Would it take long to import this and how long would it take? Again HEM3 has never recorded rebuy or addons ever and thus the win/loss for the session is always going to be incorrect because it didn't even factor rebuys and addons. Then you have all the other issues like the place finish isn't correct and even winnings for a certain place isn't correct because you would see some ridiculous number that is like a glitch or something.

Clear all filters, even the 'Today' filter.

If you continue to have problems: Please try to create a new small/test database: File - New Database then manually import some hands via File - Import Folder - from C:\HM2Archive and/or C:\HM3Archive.


If none of that helps: Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ with a link to this thread and your forum name. Ensure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Hi. Why would you clear all filters including the today filter? If you do that, then whether you click on tournament results, or overall or anything else, it would show everything that HEM3 has ever recorded. And even if you do that, the results are not going to be correct. I want to see the tournament results for the session after I play it etc.



For example right now there is nothing shown in the quick filter because I didn't play today. So nothing shows up. But if i click on quick filters and change it to yesterday, which showed yesterday's results you see all the tournaments played and many numbers are incorrect as I mentioned. Again normally this always happens with stars but it happened with 888 as well now. This has happened ever since I installed HEM3 and it never recorded results correctly.

Please send us the hands and screenshots as instructed in the FAQ I linked you to. It is impossible for me to assist you here as I don't have any images of the issues or the actual hands to import and test myself.


Fozzy71
Customer Support

I went and did the step 3 of reimport the hand history on stars for the day. When I went to that folder for the day, you have to highlight all the tournaments for that specific day and then click next right and then okay? After I did that you wait a bit for it to go to 100%.



When I then went to check my stars tournament results for the day, it does show the rebuy and addon for each tournament and the results look to be correct or very close to it. So that means I have to do this on stars for every single day with the reimporting hand history then? Thus I did it for today and have to do this for every single day in that HM3 Archive folder? Is there a way to reimport all the hands faster because the way I did it, I just did it for 1 day. Will I need to do this every single day from now on after a session?



When I tried to do this with 888 with the HM3, I notice I got a few errors. However, when I was playing 888 earlier today there was tons of freezing and lagging and crashing etc. So I had to force close the 888 software multiple times. And the tournament results are not correct in some tournaments because there is the finished 0 out of 9 players which isn't possible. But this is 100% due to the 888 client causing this right?

Hi,
IS it possible in hm3 to check how oftern i hit my draws ? FD and str8 draw ?

nvm..

Yes, there is a known bug with tournament detection during auto-import that a forced reimport seems to solve. We are working to fix this issue in a future update.

You can reimport entire folders of months/years instead of reimporting files for single days using the 'Import Folders...' option instead of the 'Import Files...' option.

If your 888 hands are wrong even after a forced reimport, please send us the hand history and tournament summary files, with screenshots/details of the issues, as instructed at the end of this guide.

Regards,

Fozzy71
Customer Support
Hold'em Manager