Quote:
Originally Posted by Gcm1998
im using Hm3 and for some reason today there was a prompt asking me to login when I try to open he software and when I input my password it says "Authentication has failed". I actually reseted my password and I get the same message.
This is most likely related to your computer's daylight savings time settings and/or it's date/time number format settings.
You can login with the same email/password here -
https://www.holdemmanager.com/store/login.php - ?
a) Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
Make sure that Daylight Savings Time is enabled if you live in a place that observes DST -
https://superuser.com/questions/1053...orking/1053289
b) If you continue to have problems:
You need to make sure your Time/Number Format is set the same as in this linked image -
https://www.dropbox.com/s/l2nqb7mbib...tefix.png?dl=0
- You can get to these settings by searching your computer from the Windows Start menu icon like this -
https://www.dropbox.com/s/9sflpadlu7...earch.png?dl=0
- Click the Related Settings - 'Additional date, time & regional settings -
https://www.dropbox.com/s/cxaxa3kwks...ional.png?dl=0
- Click the Region - 'Change date, time or number formats -
https://www.dropbox.com/s/nz6odydty5...hange.png?dl=0
- And finally click the Region - Formats - 'Additional settings...' button -
https://www.dropbox.com/s/p6z129u7xv...ange2.png?dl=0
- Also make sure that Daylight Savings Time is still enabled -
https://superuser.com/questions/1053...orking/1053289
Once that is done please restart your computer and try to launch HM3 and login again.
c) If you continue to have problems logging in please go to this page -
http://ip4.me/ - and send us the ipv4 address along with your city and time zone and the approximate time/date you were attempting to login.
Please reproduce the problem and attach a screenshot of this page -*
https://time.is/UTC
Please send that info/images in a support ticket via the 'Contact Support' link here -
https://support.holdemmanager.com/support/category/19 - with a link to this forum thread and let us know your forum name.
Also zip/attach the following log files:
Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
- Check for any errors and send the information (Save All Events As...).*
- Close HM3 and the Holdem Manager Server icon in the system tray. *
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
- Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here -
https://support.holdemmanager.com/support/category/19 - with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page -
https://support.holdemmanager.com/user/mytickets/
-*If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.
Fozzy71
Customer Support