I will bump this again with the development team. I cannot give an ETA for a fix at this time as recently there have been higher priority HM1 bugs caused by Poker Site software updates/Operating System updates as well as ongoing HM2 development.

If you bought Holdem Manager after May 1st 2011 you will receive Holdem Manager 2 for free. As of yet final pricing for upgrading Holdem Manager 2 with Omaha Manager has not yet been determined however if you also upgrade HM1 now you will also receive the HM2 upgrade for free.

For users who purchased HM1 before May 1st 2011 but upgraded it after May 1st 2011 the price of that upgrade will be giving as a discount towards HM2. So if you upgraded from small stakes to pro for $39.99 then you will receive $39.99 off HM2.

What site(s)? Are hands importing? Please check the following.

Which Operating System, Firewall, and Anti-Virus are you using?

Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click + Properties the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator. Do the same for the main Poker Sites executable files.
Add exceptions to the windows firewall for those files, even if the firewall is turned off.
Make sure the hand histories and poker client are in English. Also set your Windows Regional and Language Settings to English (US). Go to the Control Panel and open the Regional and Language Options and select English (US) as the "Current Format".
This just tells Windows to use the . as a decimal separator when it parses numbers.
Restart your PC.
Please check this FAQ to make sure you’ve the correct import folders setup for your site

http://faq.holdemmanager.com/questio...+Poker+Clients

Try the table finder - http://faq.holdemmanager.com/questio...r+to+Show+HUD+
Make sure you follow the directions exactly.
Pick the table name in the table finder window to highlight it
If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.
Left-click and drag the red X to that table window
Click OK
If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...esn't+Work so we can narrow down what the issue is.
*Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php or e-mail support@holdemmanager.com

There is no list for this. Redline for Ongame 5man SNG's worked for me on the hand histories I tested them with.

In that case there may be a bigger problem with your database. Power outages and windows crashes during database use is the most common cause of corrupt, damaged, or disconnected databases. Also an old hard drive with bad sectors on it can cause issues.
So to protect against this keep your hands histories in case you do need to reimport, use a power bar and avoid hard shutdowns (when you flick the power switch on the pc) and if your hard drive is old consider replacing it with a new one. They are cheap and much faster now than even a few years ago.
You can try to do a full vacuum and reindex manually using PGAdmin to fix

http://faq.holdemmanager.com/questio...lyze+Database+

(but I would suggest you just create a new database) This is what you will need to do;
Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
Export your Hand Histories
http://faq.holdemmanager.com/questio...6+Export+Hands
Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg
Export Your Bonuses and Rakeback – Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/...bonuses-01.jpg
Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries
http://faq.holdemmanager.com/images/...ta-view-01.jpg
Then can you create a new database http://faq.holdemmanager.com/questio...elete+Database
Finally reimport all your hands/notes/summaries into the new database and delete the old one.

In the sessions section simply click "refresh"

Pop ups only work on a single click basis. You can disable this and instead hover for pop up if you wish.

HUD Options ---> Table Preferences ---> Disable "Click for popup"

The table data on the HUD is updated after every hand however it is not possible to just to use the last 20 hands. Table data is VPIP/PFR for the players currently at table and the pot average for the hands imported. The average pot calculation for HM and Poker Stars should be the same but the sample of hands it is based on will differ between HM and Poker Stars so results will not match. I do not know the sample size Poker Stars uses for its average pot calculation.

Thanks for the info. I could not find a way to add or remove stats from the sessions page. Is this possible?

stats are not showing up on deep tables for me... is there an update for oct or something to fix this, i googled n noticed people had this problem in september...

The stats in reports can be customised but the sessions section cannot be customised in this way.

http://faq.holdemmanager.com/questio...+%28Reports%29

Please update to the latest release - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Is this planned to be changed in an upcoming release? I would like to see some stats for my current session that are not part of the session stats that you currently show.

I have "Click for popup" disabled but I still get a large yellowish popup when I click on a player's HUD data. If I have "Click for popup" enabled I get a smaller (about half the size) yellowish popup when I click on a player's HUD. Is there any way to get no popup when I accidentally click on a player's HUD?

Also, is there any way to see the stats for players that I have played hands with at other tables when I first sit down at a table, rather than having to wait to play a hand. I would like the option to unseat myself from the table before posting the BB based on opponent stats. Also I find myself hoping to be dealt a crap hand for my first hand so as not to play a hand "blind".

Thanks!

There are no plans to change this. The sessions section in Holdem Manager is now an additional part of the reports section in Holdem Manager 2 where it can be customised.

There is no way to disable it completely. When you have "click for popup" disabled you have to hover over a stat for its popup but if you click the HUD you will still see the main popup. The main popup can be changed in HUD Options ---> Player Preferences ---> Appearance Tab.

If you are referring to Poker Stars as in your earlier post you can enable prefetch to display the HUD before you sit/play a hand.

http://faq.holdemmanager.com/questio...#poker%20stars

You mean to say hm1 i am using daily on PS has bugs? what bugs are they?

He was just saying that the bug you referenced was lower priority than the other bugs we had to solve recently. There were some minor stars bugs recently fixed, such as the Fast tables updates, and some scanner updates, and hyper sng issues.

http://forums.holdemmanager.com/rele...l-release.html

I don't know if I am completely dim, or going blind, but...........

Where do I find the second barrel (2B) stat so I can add it to my hud?

This stat is in the continuation bet section and is called "Turn CB".

How do I filter for when I shove AI and am uncalled?

Have tried using the "other filters" pre-flop AI=TRUE and saw flop = FALSE which gives no result, but when I do, raise -> saw flop = FALSE I can find lots of times I shoved but was uncalled.

IIRC this is because All-in only gets noted in the hand history if you get called and the hand goes to showdown.
Otherwise it just shows as an uncalled bet, which could be anything from a minraise through to the shove.

The only way is to use the "BBs Bet Preflop is bigger Than", to filter the smaller raises out afaik.

Thanks

What the hell is this email I just got from sales@holdemmanager.com. I've been in the States so I haven't used hem, or any poker site, or tried buying anything in a long ass time.

"Hello –

Thanks for your patience. For security reasons we have opted to decline this transaction for the following reason;

We Suspect Your Credit Card payment as Fraud And Denying the Payment. please contact support@holdemmanager.com If You Have Any Further Questions.

We apologize for this inconvenience and appreciate your understanding for the need of such security measures. If you would like to try your purchase again, please try one of our alternate methods of payment (PayPal or MoneyBookers). Should you have any other questions or problems, please do not hesitate to contact us at sales@holdemmanager.net."

Can you please contact our sales department directly at sales@holdemmanager.com from this same email account. Thank you.

I'm having an issue with running HEM as a 'standard user' and not as administrator. When I run as admin it runs flawlessly, recognizes my screennames, displays all of my hands, etc. When I try to run as standard user I get the following message upon start up

"error creating stat ranges xml file: access to the path C:\program files(x86)\RVG Software\Holdem Manager\Config\Statranges.xml' is denied.

When I press ok HEM pops up but looks weird (missing buttons n stuff). When I click on reports tab I get "You have not selected a player to run this report against. Please click on change"

When I click change I get "unhandled exception has occurred in you application. If you click continue the application will ignore this error and attempt to continue...."

No info is displayed after clicking continue and then HEM will not close with out task manager force quit.

I followed instructions in this post http://forums.holdemmanager.com/poke...nistrator.html
to grant admin access and reboot, but no go.

help.

Are you also right clicking the program icon and selecting "Run as administrator"?
This works fine for me in a non-admin log-on, W7 64bit.
(HM1 and HM2)

It means typing admin password every time - but I'm happy to do this given the benefits reduced access gives for general usage.

Edit.
Just reread the linked thread and see that was meant to avoid the need for my method - sry my bad. Still I'm happy typing the password now and again.

Which Operating System, Firewall, and Anti-Virus are you using?


These steps (from that thread) should solve this error:

Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Right-click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMImport.exe, HMHud.exe and DBControlPanel.exe

Restart your PC.

My HEM is not recording my merge (currently the only site I'm playing on, so not sure if it's just a merge thing) tourney reports or results data. Can someone help please. I have the latest update, and the hands are there, just not results or data.

Thanks.

Why is this **** so ****ing hard to install? Password to the right and left and some thing not installing until the 1000th try? What the **** is the problem? Can't you just make a program that can be installed by any ******?

I am using v1.12.04, with Visio.

My HUD is crashing after about ten to fifteen minutes of use. I am able to relaunch HUD and it'll work fine for an additional ten to fifteen minutes. My computer eventually gets bogged down enough that it freezes up.

If someone could direct me to an area of help it would be appreciated.

Thanks

just tried again and got same error

As Merge doesn't write those infos to the handhistory files you have to edit the data manually under tourney -> results -> dataview.
We are just investigating improvements for this.

I'm sorry but HM needs to use a performant database like postgresql and it needs a lot of ressources and access system files and other programs so its not as easy as installing a textprocessing program for example.
Where exactly do you have problems? Do you get any errors which you can post via screenshot? If you can't figure it out please contact support@holdemmanager.com with a description of your system and your problems and we will guide you through.

What is Visio? Which site and gametype are you playing? Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extentions turned off.
Or mail it to support@holdemmanager.com

Can you access the file from the error message manually?