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Asian Hand Converter Support Asian Hand Converter Support

01-10-2020 , 11:52 PM
Quote:
Originally Posted by FreakDaddy
So you can't use the stand alone version of the asian hand converter w/ drivehud. You just want to enable the integrated version of the converter in Drivehud.

From the Asian hand converter manual:
DriveHUD Setup (Section 4)
If you’re using DriveHUD as your database, all tracking for any of the sites that the Asian hand converter supports is internal. You DO NOT NEED to use the stand alone version of the Asian hand converter. If you use the external version of the converter with DriveHUD, it WILL NOT WORK. Wait for one full hand to be played, and your HUD will appear.

To enable the Asian hand converter, with DriveHUD open, click on the APPS tab. Click on INSTALLED APPS. Then click Launch on the Asian hand converter. If you have a license, enter your license. If you’re doing a trial, click trial. Once the Asian hand converter is enabled, you’ll not need to open or launch it anymore when you load Drivehud.
I did what you suggested but the Drive Hud is still not displaying on the emulator (no msg saying it is waiting for a first hand just nothing). The hand converter was launched inside the drive hud app with the PK HUD Catcher window open and Enable ticked)
Asian Hand Converter Support Quote
01-11-2020 , 12:20 AM
Hi,
I have downloaded the trial version, am using LD emulator, have read and followed the troubleshooting tips and it is not working.

I noticed you need to be a VIP to have the 'game history recorded' Could this be the reason it is not working as I amnew to UPoker and not VIP?
Asian Hand Converter Support Quote
01-11-2020 , 02:53 PM
Quote:
Originally Posted by HollywoodHogan
BUMP for a pretty important issue. I've asked a lot of questions in this thread, refreshed countless times per day, and usually come back to find no response. I realize this is a new product, but this program has a relatively high cost as far as poker DB/HUD software goes. The support has been disappointing.
I answered all of your questions. If you need help with positioning, the best thing to do is send a log. Some of these sites we're adding are beta, and our team always works out these issues, but they don't always happen instantly.

If you send a log and explain your issue, we will look at them. You're putting up random statements without much info. I need logs. Click on settings in AHC and click create log. Send that .zip file to support.
Asian Hand Converter Support Quote
01-11-2020 , 02:54 PM
Quote:
Originally Posted by Plw
I did what you suggested but the Drive Hud is still not displaying on the emulator (no msg saying it is waiting for a first hand just nothing). The hand converter was launched inside the drive hud app with the PK HUD Catcher window open and Enable ticked)
You're using LD as your emulator correct? I'd reboot, launch Drivehud - DH needs to be launched first, then your emulator and then site. If it's still not working, send a log from the support icon at the top right in Drivehud and I'll have someone take a look for you.
Asian Hand Converter Support Quote
01-11-2020 , 02:56 PM
Quote:
Originally Posted by tassie
Hi,
I have downloaded the trial version, am using LD emulator, have read and followed the troubleshooting tips and it is not working.

I noticed you need to be a VIP to have the 'game history recorded' Could this be the reason it is not working as I amnew to UPoker and not VIP?
No, I don't think so. What is your setup. What database are you using?
Asian Hand Converter Support Quote
01-12-2020 , 03:25 PM
Can I run this and your PPPoker Catcher simultaenously without problems? I want to start playing at upoker and just want to make sure beforehand. Ill be using PT4 for both.
Asian Hand Converter Support Quote
01-12-2020 , 05:13 PM
Also does this work on Upoker's desktop app?
Asian Hand Converter Support Quote
01-12-2020 , 05:39 PM
Tried the free trial, haven't got it to work.

I've tried what others suggested in the earlier replies but nothing works for me. I tried both using LDPlayer Emulator and UPoker desktop app. I would suggest creating a step-by-step video on how to make this work.

Last edited by personalpokercoach; 01-12-2020 at 05:50 PM.
Asian Hand Converter Support Quote
01-12-2020 , 08:59 PM
Okay after a few hours of tinkering, got it to work. Problem was, I should have downloaded the LDPlayer version 3.x

However, this doesn't support PLO which is kind of a downer.

I wish you guys could combine this as a pack with PPPoker. Before, you guys were the cheapest, now it looks like they have more value since they bundle all of their Asian Apps HUD.

On a side note, I wish you guys could support the UPoker desktop app. It's way lighter on resources.

Last edited by personalpokercoach; 01-12-2020 at 09:18 PM.
Asian Hand Converter Support Quote
01-13-2020 , 06:21 PM
Quote:
Originally Posted by personalpokercoach
Okay after a few hours of tinkering, got it to work. Problem was, I should have downloaded the LDPlayer version 3.x

However, this doesn't support PLO which is kind of a downer.

I wish you guys could combine this as a pack with PPPoker. Before, you guys were the cheapest, now it looks like they have more value since they bundle all of their Asian Apps HUD.

On a side note, I wish you guys could support the UPoker desktop app. It's way lighter on resources.
PPPoker is regularly changing and updating, and it's a completely different animal. Additionally you can launch multiple instances w/ PPP catcher, which typically takes another paid program to do.

Asian hand converter supports several sites in one app. I'm not sure what you mean by it doesn't support PLO.
Asian Hand Converter Support Quote
01-13-2020 , 07:13 PM
Asian Hand Converter Beta Update - _v1.0.7.61

https://drivehud.com/poker-hud/Asian..._v1.0.7.61.exe

- Fix for Red Dragon update
Asian Hand Converter Support Quote
01-14-2020 , 11:09 PM
Quote:
Originally Posted by FreakDaddy
PPPoker is regularly changing and updating, and it's a completely different animal. Additionally you can launch multiple instances w/ PPP catcher, which typically takes another paid program to do.

Asian hand converter supports several sites in one app. I'm not sure what you mean by it doesn't support PLO.
I used trial version, opened up couple of tables in UPoker. There was a warning that showed game not supported and HUD didn't show at PLO tables, only in NLH. Didn't get a screenshot of it and not planning to play Upoker anytime soon though.
Asian Hand Converter Support Quote
01-16-2020 , 02:32 PM
Quote:
Originally Posted by personalpokercoach
I used trial version, opened up couple of tables in UPoker. There was a warning that showed game not supported and HUD didn't show at PLO tables, only in NLH. Didn't get a screenshot of it and not planning to play Upoker anytime soon though.
Strange. It does support PLO though and even PLO5 on systems that support it.
Asian Hand Converter Support Quote
01-20-2020 , 05:07 AM
Quote:
Originally Posted by FreakDaddy
No, I don't think so. What is your setup. What database are you using?
I am usoing PT 4. LD version 4. Someone else recommended using LD3.
Asian Hand Converter Support Quote
01-20-2020 , 02:28 PM
Quote:
Originally Posted by tassie
I am usoing PT 4. LD version 4. Someone else recommended using LD3.
Version 4 should be fine. Can you send a log to support. Click on settings in the converter, click create log and send the .zip to support. We can figure it out from there.
Asian Hand Converter Support Quote
01-20-2020 , 05:16 PM
Quote:
Originally Posted by FreakDaddy
Version 4 should be fine. Can you send a log to support. Click on settings in the converter, click create log and send the .zip to support. We can figure it out from there.
Okay, will do.
Asian Hand Converter Support Quote
01-21-2020 , 02:08 AM
Quote:
Originally Posted by FreakDaddy
I answered all of your questions.
False. but forget it

Quote:
Originally Posted by FreakDaddy
If you send a log and explain your issue, we will look at them.
I sent logs in 11 and 10 days ago. No response from y'all other than to wait. I paid for a 90 day product. I've used it like two days out of sixteen despite the fact I've wanted to use it every day. It doesn't ****ing function at all. This is practically fraud. I check for updates here and my email countless times per day, and nothing happens. Getting changed for a broken product that I can't use. sdrk.bnnsdfalkbdfslk;jbfdskl;bdsfklbfds'lkb'ljkl;n hdrtk;lj
Asian Hand Converter Support Quote
01-21-2020 , 03:41 PM
It was assigned to a developer. Apparently they asked for your logs from settings in the converter, but they were not sent. I guess you just zipped the directory, which isn't what they asked for or needed. They need all of your tracker settings. I'm not sure why they didn't respond again, the devs are super busy and if they don't get the info they need they move on, but always go back later. I'll speak to them about that. I've not seen that happen before.

I get that you want it fixed instantly, and you're frustrated. Typically, we always fix issues very timely. I have no problem adding extra time on your license, but let's agree to not get hyperbolic and accuse people of fraud. That's a bit over the top. I'm trying to help you, and have every intention of doing so. I've answered many questions that you've asked, not just in this thread, but in others. As far as I understand, your converter is tracking, but your HUD position is not correct, which is a settings problem somewhere in your setup. When we get your correct log, I'll make sure someone gets you the right info you need so your positioning is correct.
Asian Hand Converter Support Quote
01-21-2020 , 10:04 PM
Quote:
Originally Posted by FreakDaddy
It was assigned to a developer. Apparently they asked for your logs from settings in the converter, but they were not sent. I guess you just zipped the directory, which isn't what they asked for or needed. They need all of your tracker settings. I'm not sure why they didn't respond again, the devs are super busy and if they don't get the info they need they move on, but always go back later. I'll speak to them about that. I've not seen that happen before.

I get that you want it fixed instantly, and you're frustrated. Typically, we always fix issues very timely. I have no problem adding extra time on your license, but let's agree to not get hyperbolic and accuse people of fraud. That's a bit over the top. I'm trying to help you, and have every intention of doing so. I've answered many questions that you've asked, not just in this thread, but in others. As far as I understand, your converter is tracking, but your HUD position is not correct, which is a settings problem somewhere in your setup. When we get your correct log, I'll make sure someone gets you the right info you need so your positioning is correct.
Firstly, sorry for the outburst. I had just finished a rough session, and I handled myself poorly. Not making excuses, just explaining why I wrote my message like a petulant child. Then, it's also frustrating that I did send in logs, and the dev said wait, not that I sent the wrong thing and needed to send again. And, then I'm just forgotten about.

Extra time would be much appreciated because I haven't been able to play one session where I wasn't distracted by the HUD not functioning correctly. You are correct that stats will display, but not in the right place.

I've seen how responsive you are, and you do, indeed, do a great job of providing support. That's why I've been mystified that it hasn't been for this product in my experience. Exception not the norm, so keep up the good work, thank you.
Asian Hand Converter Support Quote
01-22-2020 , 01:36 PM
Quote:
Originally Posted by HollywoodHogan
Firstly, sorry for the outburst. I had just finished a rough session, and I handled myself poorly. Not making excuses, just explaining why I wrote my message like a petulant child. Then, it's also frustrating that I did send in logs, and the dev said wait, not that I sent the wrong thing and needed to send again. And, then I'm just forgotten about.

Extra time would be much appreciated because I haven't been able to play one session where I wasn't distracted by the HUD not functioning correctly. You are correct that stats will display, but not in the right place.

I've seen how responsive you are, and you do, indeed, do a great job of providing support. That's why I've been mystified that it hasn't been for this product in my experience. Exception not the norm, so keep up the good work, thank you.
No worries, I understand. Just send in those logs and I'll make sure the dev makes it priority. I spoke to him already. It was still on his list, but when they move on every so often they get deep into other issues and it's not easy to just pivot back. Usually they would at least respond though, but any ways, we'll get it straightened out for you.
Asian Hand Converter Support Quote
01-23-2020 , 05:47 AM
Sat here for hours trying to figure out how to get this "asian hand converter" to recognize my LDP emulator but I'm not having any luck.
Asian Hand Converter Support Quote
01-24-2020 , 12:49 PM
Quote:
Originally Posted by JGold713
Sat here for hours trying to figure out how to get this "asian hand converter" to recognize my LDP emulator but I'm not having any luck.
Are you using it in Drivehud or another hud program?

It's not the best tutorial at the moment, we're working on another one, but this might help:

https://drivehud.com/knowledgebase/a...nager-2-video/
Asian Hand Converter Support Quote
01-24-2020 , 07:22 PM
Asian Hand Converter Beta Update - _v1.0.9.67

https://drivehud.com/poker-hud/Asian..._v1.0.9.67.exe

• Fixed all-in issues [PokerBros]
• Fixed the issue when hand wasn't imported if player folded and left the table, and then new player joined in the middle of hand [PokerBros]
• Fixed the issue when hands with ante weren't imported [PokerBros]
• Fixed incorrect winning and rake if run it multiple times options was used [PokerBros]
• Add support for anonymous tables - w/o 'Use Player Id' option player name will include seat number and id, /w 'Use Player Id' option only id will be shown as player name [PokerBros]
• Fixed positions for 5-max tables
Asian Hand Converter Support Quote
01-25-2020 , 01:01 AM
Quote:
Originally Posted by FreakDaddy
Asian Hand Converter Beta Update - _v1.0.9.67

https://drivehud.com/poker-hud/Asian..._v1.0.9.67.exe

• Fixed all-in issues [PokerBros]
• Fixed the issue when hand wasn't imported if player folded and left the table, and then new player joined in the middle of hand [PokerBros]
• Fixed the issue when hands with ante weren't imported [PokerBros]
• Fixed incorrect winning and rake if run it multiple times options was used [PokerBros]
• Add support for anonymous tables - w/o 'Use Player Id' option player name will include seat number and id, /w 'Use Player Id' option only id will be shown as player name [PokerBros]
• Fixed positions for 5-max tables
Hello, I had the same issues. How to update the app inside drivehud if we are using drive hud as a hud? Also where do we find the latest drivehud version (I tried the upgrade version inside with no results) ?
Asian Hand Converter Support Quote
01-25-2020 , 01:12 AM
Quote:
Originally Posted by FreakDaddy
Asian Hand Converter Beta Update - _v1.0.9.67

https://drivehud.com/poker-hud/Asian..._v1.0.9.67.exe
Excellent! I feel like this update was created off my logs lol as it addresses all of my issues in conjunction with the developer's suggestion to disable auto center in PT4. Great work, thank you so much!
Asian Hand Converter Support Quote

      
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