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Old 06-15-2015, 03:25 PM   #226
mogkaat
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Posts: 333
Re: SessionLord SnGOpener

Quote:
Originally Posted by Sugilite View Post
Since your latest update the sng opener is not working very well anymore if I play stacked.
If I fold than correctly a new table appears but frequently this
new table dissapears (without acting) instead of a second new table.
Than you have ot act at the second new table to get to the previous table.
This leads to missclicks and is very annoying.
We cannot understand really the issue with SnGOpener.

As you discribed, you have problems with SessionLord Multitabling. If you let SessionLord to manage target table and bringing tables to foreground, please make sure that you disabled Popup table whenever user action is required option in PokerStars Settings/Gameplay/Multi-Tabling menu.

We will shortly create a new settings video about it.

Hope that helps
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Old 06-15-2015, 03:39 PM   #227
basajax
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Re: SessionLord SnGOpener

Quote:
Originally Posted by Sugilite View Post
Since your latest update the sng opener is not working very well anymore if I play stacked.
If I fold than correctly a new table appears but frequently this
new table dissapears (without acting) instead of a second new table.
Than you have ot act at the second new table to get to the previous table.
This leads to missclicks and is very annoying.
Got the same problem, tables are disapearing without acting. I played without SL and everything worked perfectly but as soon as I opened SL and used it I had the same problem again
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Old 06-15-2015, 04:22 PM   #228
mogkaat
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Re: SessionLord SnGOpener

Quote:
Originally Posted by basajax View Post
Got the same problem, tables are disapearing without acting. I played without SL and everything worked perfectly but as soon as I opened SL and used it I had the same problem again
We have identified the problem and fixed the bug. Please update SessionLord and that will solve your issue.
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Old 06-15-2015, 04:22 PM   #229
mogkaat
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Re: SessionLord SnGOpener

Quote:
Originally Posted by Sugilite View Post
Since your latest update the sng opener is not working very well anymore if I play stacked.
If I fold than correctly a new table appears but frequently this
new table dissapears (without acting) instead of a second new table.
Than you have ot act at the second new table to get to the previous table.
This leads to missclicks and is very annoying.
We have identified the problem and fixed the bug. Please update SessionLord and that will solve your issue.
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Old 06-15-2015, 04:26 PM   #230
mogkaat
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Re: SessionLord SnGOpener

Quote:
Originally Posted by Alexnorge View Post
I find it sad that you cannot provide just the opener that I actually paid for and worked as I wanted it to. I understand the need you have to continue develop your product, but if it render it useless for me and my needs which was the base I bought it on, will you atleast give me a refund? I think that would fair in the current situation.

Again, thank you for replying and giving a short term fix to find another option for sng registration. (btw I did try the new features).
Can I kindly ask what do you think about the new features? What do you miss? Why is it useless for you without StarsHelper?
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Old 06-15-2015, 05:46 PM   #231
Alexnorge
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Re: SessionLord SnGOpener

Quote:
Originally Posted by mogkaat View Post
Can I kindly ask what do you think about the new features? What do you miss? Why is it useless for you without StarsHelper?
Had a quick email exchange with the sessionlord customer care and not only did they listen to my feedback, worries and needs, but also acted on it. I, and fellow poker friends I talked to about this, is truly amazed there excists such a thing as a poker software WITH kind and responsive customer care. Well played, session lord. Well played.
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Old 06-16-2015, 07:17 AM   #232
basajax
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Re: SessionLord SnGOpener

Pretty laggy since the new update, same as yesterday. Problem with tables disapearing is almost solved!

Last edited by basajax; 06-16-2015 at 07:24 AM.
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Old 06-16-2015, 07:36 AM   #233
mogkaat
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Re: SessionLord SnGOpener

Quote:
Originally Posted by basajax View Post
Pretty laggy since the new update, same as yesterday. Problem with tables disapearing is almost solved!
We will check it out. What does it mean in your case the "almost solved"? Do you have still problems?
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Old 06-16-2015, 07:44 AM   #234
basajax
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Re: SessionLord SnGOpener

I'm not sure but I think it lags the most when SL just registered another SNG. It take 3/4/5 seconds before I can act and sometimes instead of the table I have to act a new table apears which is still waiting to begin.
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Old 06-16-2015, 07:49 AM   #235
mogkaat
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Re: SessionLord SnGOpener

Update for SessionLord and StarsHelper compatibility:

Due to the community feedback, we have decided to keep the 0.2.3526 archive version as a working one for a while, more then 3 days, but not forever. The end date is not exist yet, but we will inform all our customers via mail 1-2 days before we eliminate it.

However, we would like to highlight that this caused a bit messy update system on our side, so if you want to use this version, you have to do it on your own risk and you have to accept these limitations:

1. No new PokerStars version will be supported on this branch
2. We do not garantee the backward compatibility for settings with the latest version if you will upgrade, so you may loss some of your setup
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Old 06-16-2015, 07:50 AM   #236
mogkaat
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Re: SessionLord SnGOpener

Quote:
Originally Posted by basajax View Post
I'm not sure but I think it lags the most when SL just registered another SNG. It take 3/4/5 seconds before I can act and sometimes instead of the table I have to act a new table apears which is still waiting to begin.
Thanks for the feedback, we will investigate it.
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Old 06-16-2015, 09:30 AM   #237
JustAnotherRec
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Re: SessionLord SnGOpener

I think MultiTabling might be a little overpriced potentially.

Looking at StarsHelper - $35 for lifetime of product

TableNinja2 - $75 for Pokerstars per year, also contains the Table Opener (cash and SNG).

SL is $120/year for MultiTabling and then $240/year for the SNG opener = $360/year.

From my point of view I think $10/month is a little high, or there could be a nice discount for annual purchase? Maybe a 10% off code for existing users on new purchases too, for the launch of Dashboard? Or 10% off annual purchases maybe?
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Old 06-17-2015, 07:06 AM   #238
mogkaat
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Re: SessionLord SnGOpener

Quote:
Originally Posted by JustAnotherRec View Post
I think MultiTabling might be a little overpriced potentially.

Looking at StarsHelper - $35 for lifetime of product

TableNinja2 - $75 for Pokerstars per year, also contains the Table Opener (cash and SNG).

SL is $120/year for MultiTabling and then $240/year for the SNG opener = $360/year.

From my point of view I think $10/month is a little high, or there could be a nice discount for annual purchase? Maybe a 10% off code for existing users on new purchases too, for the launch of Dashboard? Or 10% off annual purchases maybe?
Thanks for your feedback, we will take it into consideration. Probably we give some kind of discount by offering 6 months subscriptions in the future.

It is true TableNinja2 has some kind of sng opener function but we truly believe that opener is not comparable with our solution. So when we thinking about pricing we always separate our products in head. Our SngOpener has his own competitor, but it is not TN2.

In general, SessionLord Multitabling contains all the features that Ninja has, but all of them are improved, works better and gives more value for the poker players for almost the same price.(the monthy price is the same)

We have a big goal: we want to provide a really high quality all in one solutions for pokerstars players. This solution includes almost everything except tracking.

We have implemented the best SngOpener on the market and we currently working on the best Multitabling software ever made. We working hard on unique solutions as well like DashBoard.

However we have a lot to do, the community constantly talk to us, and require more features. We like challanges and we want to be the very best. This is why SessionLord became a truly complex solution which includes more and more other complete softwares functionality. Because of the maintenance costs we can't offer lifetime products.

We dont want to race in price, but in quality. You can always can do it cheaper. All you have to do: constanly looking for the cheapest solutions and build your setup from 4-6 totally separate sofwares. Those solutions probably will serve your requirements and it is perfectly fine.

Our main costumers are those who want to be the best and want to use the very best sofwares to get the maximum advantage.

They
- dont care if we charge 8$/month or 12$/month for SessionLord Multitabling
- expect the immediate response from us if they have any problem
- expect high quality
- know we can do any feature and tell their ideas to us to use it soon
- want excellent support
- know SessionLord put X$ to their pocket every months
- exactly know SessionLord product cost just fraction of X
- are greatful
- like us
- dont want to use other product just because it is cheaper

We have the opportunity to talk with many SuperNova Elite and high stakes palyers, and the best players from a given stake. The difference between elite players and the other poker players is the way of thinking.

"Excellence is not a skill... it's an attitude."

"Perfection is not attainable, but if we chase perfection we can catch excellence."

We really want to create value and help your work as a poker player. We quit our job to walk in our own way. Some of us spent all his money to make this dream come true. It took 4 years of hard work to get this level. We like our job and you guys give us motivation every morning. We got a lot of positive feedback.

All of you guys, we really thank you!

Last edited by mogkaat; 06-17-2015 at 07:12 AM.
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Old 06-17-2015, 09:22 AM   #239
Sugilite
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Re: SessionLord SnGOpener

Quote:
Originally Posted by basajax View Post
Pretty laggy since the new update, same as yesterday. Problem with tables disapearing is almost solved!
In my case the problem with pop up or table-disappering is solved now.
But it is true that sessionlord is laggy somehow.
It is not horrible or something like that. It's just that you can feel that
sessionlord is a bit heavier compared to the old version.
And in some rare situations I also need to wait 1 or 2 seconds before I
can act.
Seems like the old version ran a bit smoother.
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Old 06-17-2015, 09:26 AM   #240
mogkaat
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Join Date: Sep 2010
Posts: 333
Re: SessionLord SnGOpener

Quote:
Originally Posted by Sugilite View Post
In my case the problem with pop up or table-disappering is solved now.
But it is true that sessionlord is laggy somehow.
It is not horrible or something like that. It's just that you can feel that
sessionlord is a bit heavier compared to the old version.
And in some rare situations I also need to wait 1 or 2 seconds before I
can act.
Seems like the old version ran a bit smoother.
We will investigate this problem. We will improve the performance as much as we can.
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Old 06-18-2015, 10:24 AM   #241
Sugilite
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Re: SessionLord SnGOpener

Quote:
Originally Posted by mogkaat View Post
We will investigate this problem. We will improve the performance as much as we can.
I tried the old version again and you can feel really a big difference.
Would it be possible to support the previous version a bit longer?
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Old 06-18-2015, 10:44 AM   #242
mogkaat
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Posts: 333
Re: SessionLord SnGOpener

Quote:
Originally Posted by Sugilite View Post
I tried the old version again and you can feel really a big difference.
Would it be possible to support the previous version a bit longer?
Due to the community feedback, we have decided to keep the 0.2.3526 archive version as a working one for a while, more then 3 days, but not forever. The end date is not exist yet, but we will inform all our customers via mail 1-2 days before we eliminate it.

However, we would like to highlight that this caused a bit messy update system on our side, so if you want to use this version, you have to do it on your own risk and you have to accept these limitations:

1. No new PokerStars version will be supported on this branch
2. We do not garantee the backward compatibility for settings with the latest version if you will upgrade, so you may loss some of your setup
And remember, we are always open for any feedback via mail or via our forum, so feel free to contact us!
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Old 06-18-2015, 03:33 PM   #243
7even2euc3
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Posts: 36
Re: SessionLord SnGOpener

Quote:
Originally Posted by mogkaat View Post
Thanks for your feedback, we will take it into consideration. Probably we give some kind of discount by offering 6 months subscriptions in the future.

It is true TableNinja2 has some kind of sng opener function but we truly believe that opener is not comparable with our solution. So when we thinking about pricing we always separate our products in head. Our SngOpener has his own competitor, but it is not TN2.

In general, SessionLord Multitabling contains all the features that Ninja has, but all of them are improved, works better and gives more value for the poker players for almost the same price.(the monthy price is the same)

We have a big goal: we want to provide a really high quality all in one solutions for pokerstars players. This solution includes almost everything except tracking.

We have implemented the best SngOpener on the market and we currently working on the best Multitabling software ever made. We working hard on unique solutions as well like DashBoard.

However we have a lot to do, the community constantly talk to us, and require more features. We like challanges and we want to be the very best. This is why SessionLord became a truly complex solution which includes more and more other complete softwares functionality. Because of the maintenance costs we can't offer lifetime products.

We dont want to race in price, but in quality. You can always can do it cheaper. All you have to do: constanly looking for the cheapest solutions and build your setup from 4-6 totally separate sofwares. Those solutions probably will serve your requirements and it is perfectly fine.

Our main costumers are those who want to be the best and want to use the very best sofwares to get the maximum advantage.

They
- dont care if we charge 8$/month or 12$/month for SessionLord Multitabling
- expect the immediate response from us if they have any problem
- expect high quality
- know we can do any feature and tell their ideas to us to use it soon
- want excellent support
- know SessionLord put X$ to their pocket every months
- exactly know SessionLord product cost just fraction of X
- are greatful
- like us
- dont want to use other product just because it is cheaper

We have the opportunity to talk with many SuperNova Elite and high stakes palyers, and the best players from a given stake. The difference between elite players and the other poker players is the way of thinking.

"Excellence is not a skill... it's an attitude."

"Perfection is not attainable, but if we chase perfection we can catch excellence."

We really want to create value and help your work as a poker player. We quit our job to walk in our own way. Some of us spent all his money to make this dream come true. It took 4 years of hard work to get this level. We like our job and you guys give us motivation every morning. We got a lot of positive feedback.

All of you guys, we really thank you!
That's a nice dream and attitude but unfortunately at the moment it's just a dream. Your software is full of bugs and because of the amount of features you try to implement at once it became buggier with every update. I feel like we are just a bunch of beta testers for your software at the moment.
- The Table Manager is buggy
- SNG AUtoColoring keeps stealing focus from every window lately (the earlier and lighter versions did not have this problem). Also 10% of the time sets the wrong color tag and only if I manually click on the player it changes to the right one as per my color rules.
- DollarToBB bet on table has an annoying shadow effect
- The preset bets work only occasionaly no matter how I tried to set them and don't work at all at the table if I Rematch a HU SNG. A feature for SNG Opener that accounts for the rematches in HU SNG's was requested a long time ago and still not implemented.
- In Preset Bets>Filters maximum BB must be bigger than 10k
- And there are a bunch of other small and annoying bugs that I'm not going to post because are mostly not that important

Like another user posted it seems like the software becames slower and slower with every new feature you add. This is not good !!! If i were you I would seriosly be thinking to split the program into multiple programs and sell them separately. It seems that this is what a lot of your users suggested and want. So why not do it? We have to pay separately anyway for every feature we want to use and my guess is that it would be easier on the programming and debuging side also. This would also solve the StarsHelper and other programs compatibility issues.

I loved SL when I first started to use it and it was simple and reliable but now I don't know what to say. If/when SNGOpener will start having bugs or drop in speed I'm pretty sure I'll stop using SessionLord.

As a recommendation, I would stop adding new features until you solve all the current issues and have a reliable software.
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Old 06-18-2015, 08:30 PM   #244
qaarama
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Re: SessionLord SnGOpener

Agree with 7even2euc3, splitting it into separate things would probably be best all round
Personally the only thing i need is the SnGOpener as I'm sure it is for a lot of your customers. All of the new features would be great if they worked as flawlessly as SnGOpener did. But i don't think it makes sense for people to be paying only for the SnGOpener to have all of the other things they have no intention to use bloating the software.
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Old 06-19-2015, 01:49 AM   #245
STTranger
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Re: SessionLord SnGOpener

Why suddenly the 30day trial is gone ? I only paid for sngopener and was using multitabling 30day trial.
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Old 06-19-2015, 03:06 AM   #246
mogkaat
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Re: SessionLord SnGOpener

Quote:
Originally Posted by STTranger View Post
Why suddenly the 30day trial is gone ? I only paid for sngopener and was using multitabling 30day trial.
Please write an email to support and you will get 1month Multitabling subscription and 1month Premium Subscription.
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Old 06-19-2015, 03:49 AM   #247
mogkaat
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Posts: 333
Re: SessionLord SnGOpener

Quote:
Originally Posted by 7even2euc3 View Post
That's a nice dream and attitude but unfortunately at the moment it's just a dream. Your software is full of bugs and because of the amount of features you try to implement at once it became buggier with every update. I feel like we are just a bunch of beta testers for your software at the moment.
- The Table Manager is buggy
- SNG AUtoColoring keeps stealing focus from every window lately (the earlier and lighter versions did not have this problem). Also 10% of the time sets the wrong color tag and only if I manually click on the player it changes to the right one as per my color rules.
- DollarToBB bet on table has an annoying shadow effect
- The preset bets work only occasionaly no matter how I tried to set them and don't work at all at the table if I Rematch a HU SNG. A feature for SNG Opener that accounts for the rematches in HU SNG's was requested a long time ago and still not implemented.
- In Preset Bets>Filters maximum BB must be bigger than 10k
- And there are a bunch of other small and annoying bugs that I'm not going to post because are mostly not that important

Like another user posted it seems like the software becames slower and slower with every new feature you add. This is not good !!! If i were you I would seriosly be thinking to split the program into multiple programs and sell them separately. It seems that this is what a lot of your users suggested and want. So why not do it? We have to pay separately anyway for every feature we want to use and my guess is that it would be easier on the programming and debuging side also. This would also solve the StarsHelper and other programs compatibility issues.

I loved SL when I first started to use it and it was simple and reliable but now I don't know what to say. If/when SNGOpener will start having bugs or drop in speed I'm pretty sure I'll stop using SessionLord.

As a recommendation, I would stop adding new features until you solve all the current issues and have a reliable software.
Thanks for your feedback. You can use older version from here:
https://www.sessionlord.com/download...20Versions.pdf
We wrote about this via email and here at 2+2 too.

As I see you decided to use the newest version which is currently not as good as the old one in performance (some people mentioned performance problem, for others works well) but as you can see in the previous posts we working on it.

No it does not become more buggier every update, actually it becomes faster smoother and more stable.

"Your software is full of bugs"
No it is not, it has some bugs mainly in the new features.

- In Preset Bets>Filters maximum BB must be bigger than 10k
We do this in a minute.

"- And there are a bunch of other small and annoying bugs that I'm not going to post because are mostly not that important"
It means there is no other problem.

"Rematch a HU SNG"
Yeah it is requested and has not implemented yet because we had some other more important task to do.

"DollarToBB bet on table has an annoying shadow effect"
We need a printsreen about this.

"The Table Manager is buggy"
"SNG AUtoColoring keeps stealing focus"
"10% of the time sets the wrong color"
Please write a email to the support because we require more information. For example your SL username.

SessionLord team works on new features and the performance side by side. We dont need too much time to make it as smooth as the older version. Please dont forget you can use the older version for now.
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Old 06-19-2015, 10:01 AM   #248
7even2euc3
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Re: SessionLord SnGOpener

Not the answer I expected and mostly not the tone I expected but that's fine. Why bother writing to you or your support if this is the kind of answer I get. I'm not going to bother you anymore. My post was out of frustration for a couple of hours with your software and because I got the impression that you care what your customers are saying and what they want. Looks like I was wrong. Good luck and I hope you'll get to a bug free software sooner because I really liked it.

PS: The only reason I'm not downgrading is because I'm going to lose all of the settings (probably twice) and have to spent a few more hours to set them back.
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Old 06-19-2015, 10:18 AM   #249
mogkaat
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Posts: 333
Re: SessionLord SnGOpener

Quote:
Originally Posted by 7even2euc3 View Post
Not the answer I expected and mostly not the tone I expected but that's fine. Why bother writing to you or your support if this is the kind of answer I get. I'm not going to bother you anymore. My post was out of frustration for a couple of hours with your software and because I got the impression that you care what your customers are saying and what they want. Looks like I was wrong. Good luck and I hope you'll get to a bug free software sooner because I really liked it.

PS: The only reason I'm not downgrading is because I'm going to lose all of the settings (probably twice) and have to spent a few more hours to set them back.
If you really want to help our work please let us know your SessionLord username to be able to find the bugs you mentioned. "The Table Manager is buggy" is not enough explanation. Accordind that we cant help.

So please write an email about the Table manager Bug you have with your SessionLord or your pokerstars username.
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Old 06-19-2015, 04:05 PM   #250
mogkaat
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Posts: 333
Re: SessionLord SnGOpener

Quote:
Originally Posted by 7even2euc3 View Post
Not the answer I expected and mostly not the tone I expected but that's fine. Why bother writing to you or your support if this is the kind of answer I get. I'm not going to bother you anymore. My post was out of frustration for a couple of hours with your software and because I got the impression that you care what your customers are saying and what they want. Looks like I was wrong. Good luck and I hope you'll get to a bug free software sooner because I really liked it.

PS: The only reason I'm not downgrading is because I'm going to lose all of the settings (probably twice) and have to spent a few more hours to set them back.
The preset bet is improved for your request. BB filters can be higher then 10K. Also we checked HU preset bet settings and find a minor issue from SB position which is also fixed, probably it was your problem.

Please, if you have problem with SessionLord features, share it with us otherwise we cannot help you and cannot check the logs, settings to identify the problem and provide you the solution. We are just developers, not professional poker players so you know what is required, what is working in a different way you expect. Our support is always open for suggestions, bug reports and act as fast as possible.

Please understand our case also, if you do not clarify what is wrong with Table Manager in your case, etc., we cannot do anything with that. You can send us a mail privatly with the description and your SessionLord or PS username and we can check the logs.
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