So we can see what's going on here please enable logging, reproduce this issue and then send your log file to us in a Support Ticket:

Tutorial: Reporting A Problem

- Rob

Hi. I know how to get a RNG via this equation:

(SELECT extract(milliseconds from now())::int % 100) * (cnt_hands/cnt_hands)

This works perfectly, but only generates once each hand. I added 4 RNGs so I could get postflop ones too but it seems they all generate the same random number in new hand. Anyway to tweak this formula so I can make multiple unique RNGs? If that makes sense. Thanks.

Create a custom column for a random number using this instead:

(SELECT extract(milliseconds from now()) * (cnt_hands))::int % 100

then create a second custom column for a different random number statistic using a different built-in column (e.g. cnt_p_open_opp) like this:

(SELECT extract(milliseconds from now()) * (cnt_p_open_opp))::int % 100

You can repeat this using different built-in columns for however many different random number statistics you require.

- Rob

Thanks, its a nice trick, however the numbers are not random. Depends on table but usually in some band (0-60 only, 20-70, etc). Simulated many times. Tried some different cnt_x's and same result. Any other suggestions here? Thanks.

Hey!

How do i add rakeback to my graph and how do i see BB/100 with rakeback included also how can i see how much rake i've paid on my stats?

Thx

You can download rakeback statistics to use in your reports/graphs from our Download Warehouse. What statistic you need depends on what type of rakeback deal you have - take a look at the rakeback statistics and see which is closest to your deal. You can tweak the values if the calculations don't match exactly. Once you have downloaded any statistics you need to import them via 'Configure -> Statistics -> Options -> Import' to make them available for your graphs/reports.

Guide: Configuring Reports

To view rakeback in your graphs take a look at the tutorial video in the Graphs section (the green "?" icon) or in your web browser here.

- Rob

If I learn of an alternative method to achieve this I will let you know.

- Rob

I've been using this for long and the program is great !

Hud not working since the bovada update a few days ago. Is there any update on this?

hey,

where can I find/filter the bb/100 winrates per stacksize for mtts?

thanks

Ignition have updated their software which has broken the Hand Grabber. The development team are working on a fix and this will be made available as soon as possible.

There is a 'Data Grouped - Stack Size' custom report available in the Download Warehouse:

Guide: Creating My Reports

- Rob

I play tournaments on WPN. I can export my financial history into a spreadsheet with the following columns. Is there an easy way to import the financial results into PokerTracker?

Transaction ID;Payment;Category;Payment Method;Description;Date;Money In;Money Out;Balance

Thanks in advance.

HI,

I want to create a new database on an external hd but I cant find out how. Could you plz link me a guide?

Side question, will this cause the hud to be slow? Pt4 and postgre are installed on my main ssd.

That type of data cannot be imported as PokerTracker 4 does not record money held in your accounts, deposits, withdrawals e.t.c. PokerTracker 4 imports data from the information your poker site(s) saves to its hand history/tournament summary files and this is used to track your poker winnings/losses.

See here.

Possibly but it depends on many factors (disk speed, connection speed, db size e.t.c.). Assuming everything is USB 3.0, things should work, but you need to keep in mind that disconnecting the external drive without stopping the PostgreSQL server and ejecting the disk could cause database corruption which might be unrecoverable.

- Rob

how i do i filter for hero is BTN RFI vs BB call Hu to the flop for 6 max cash?

I filter player is hero and position of first raiser is exactly 0 but i dont know how to set villain up as the BB just called HU to the flop?

also how do i setup the reverse scenario? villain RFI BTN vs hero BB call?

Can we please get an update on when Bovada hud will be working again? We are coming up on a week and still no update or info.

Are all my hands from the past week on Bovada gone forever? I went on a nice upswing, but I am afraid my stats on PT4 will never reflect that. For the record, I did download all my hands, but I don't know where they were saved. Thank you.

Is there a way of importing hands only from a certain buyin level (mtts)?

I'm more frustrated with the lack of communication than the fact that there isnt a fix for this yet. I prefer PT4 to drivehud, but it's clear drivehud rep had better communication (and they already fixed the issue).

Can we just get an update?

I guess ill be the one to update everyone. If you have auto update checked within PT4, the ignition hand grabber should be live now. It worked for me earlier today.

Hi,
Just to let you that pokertracker is not tracking results in satelites in Pokerstars.PT in a while, you should check it. Tournaments, a lot of them are being badly tracked in quite a few like showing no results when you actually made ITM. I think I am going to change to HM3 is this continues.

It did NOT work for me in my tourneys tonight.

There isn't a simple filter you can use for the position of callers but you can do this in a custom report with an expression filter like this:

cash_hand_summary.str_aggressors_p LIKE '80' and cash_hand_summary.str_actors_p LIKE '08'

You can use this expression filter by clicking on the 'Filters' link and selecting 'Add New Expression Filters'. This post has more information on how the actors and aggressors strings work if you want to filter for different situations.

You can use built-in filters to filter for your preflop position and your actions, the postion of the first raiser and facing a steal (meaning the BTN raises first in and the SB does not get involved).

By default those hands are saved to the locations specifed here.

Not while using 'Play Poker -> Get Hands While Playing' but if you are manually importing ('Play Poker -> Get Hands From Disk') then you can select the specific files you want to import.

Please make sure you are saving and importing PokerStars tournament summaries as well as the hand histories:

Guide: PokerStars Tournament Summaries

If you are then please compress the hand history/tournament summary files for any tournaments which don't work for you and attach them to a Support Ticket.

If you haven't already done so try rebooting your computer and then enable logging in PokerTracker 4 via 'Configure -> Options -> Enable Logging'. Next restart PokerTracker 4 then when it has fully loaded run Ignition. If you have played a few hands and the HUD doesn't appear then after you sit out go to 'File > Open User Data Folder' in the menu and open the 'Logs' folder in the window that appears. Compress all of the files there (not the Archive folder, just the files) and attach that to a Support Ticket along with any generated hand history files for the session. If you haven't stopped auto import yet the hands will be in PokerTracker 4\HandHistory\Ignition but after that they'll be moved to your \PokerTracker 4\Processed folder and you can access those via the 'File -> Open User Data Folder' option in PokerTracker 4.

- Rob

I still can't figure out how to import the hands. Also, when I open up the hand histories, it looks like it was saved in notepad for some reason. I think the hands from my upswing have already been removed from my computer. Not the end of the world, just would have been nice to have accurate stats.

*EDIT* Is the HUD issue supposed to be corrected? My HUD is still not working for cash games.

You can import downloaded hands from Ignition using 'Play Poker -> Get Hands From Disk'. Choose 'Select Directory' to import all of the hands in a folder (and its subfolders) or 'Select Files' to only import specific hand history files.

The hand history files provided by Ignition are in a .txt format so it's normal to be able to view them with a text editor such as Notepad.

Yes. If it isn't working for you please enable logging in PokerTracker 4 via 'Configure -> Options -> Enable Logging'. Next restart PokerTracker 4 and then if you have any problems go to 'File > Open User Data Folder' in the PokerTracker 4 menu and open the 'Logs' folder in the window that appears. Compress all of the files there (not the Archive folder, just the files) and attach those to a Support Ticket along with any generated hand history files for the session. If you haven't stopped auto import yet the hands will be in PokerTracker 4\HandHistory\Ignition but after that they'll be moved to your \PokerTracker 4\Processed folder and you can access those via the 'File -> Open User Data Folder' option in PokerTracker 4.

- Rob