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PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

03-29-2019 , 08:56 PM
Hi, I'm using PT4 with Ignition and Betonline. I wish to have hero stats in hud hidden. When I tap HUD/Edit Hud Profiles, I can select "Everyone but Hero." This works great in Ignition but it's not hiding hero's stats in BOL. Hero is called Hero in Ignition but I have a user name in BOL.
Do you know how I can fix this?
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03-30-2019 , 02:02 PM
Quote:
Originally Posted by yukoncpa
Hi, I'm using PT4 with Ignition and Betonline. I wish to have hero stats in hud hidden. When I tap HUD/Edit Hud Profiles, I can select "Everyone but Hero." This works great in Ignition but it's not hiding hero's stats in BOL. Hero is called Hero in Ignition but I have a user name in BOL.
Do you know how I can fix this?
Hero is identified by the player dealt known hole cards preflop in hand history files however we do not support BetOnline and/or hand history files generated/converted by third parties.

- Rob
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04-02-2019 , 02:35 PM
hmmm sorta weird thing that's been happening last few days...

while im playing, some tables in pt4 filter as usual (ie. $10nl, but sporadically, some tables filter as P10NL). this is from the same exact stakes but the p10nl doesnt import into my hud so it's skewing my results and isn't reflected when i look at my giraffe...

Thanks in advance for the help
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04-02-2019 , 03:56 PM
PT4 HUD does not work on any of the “phase” MTTs on Party. Anyone else with this problem and know how to fix? Hud is fine on every other type of MTT on party, just the phase mtts..
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
04-02-2019 , 06:49 PM
Quote:
Originally Posted by chunkit4wanton
hmmm sorta weird thing that's been happening last few days...

while im playing, some tables in pt4 filter as usual (ie. $10nl, but sporadically, some tables filter as P10NL). this is from the same exact stakes but the p10nl doesnt import into my hud so it's skewing my results and isn't reflected when i look at my giraffe...

Thanks in advance for the help
Please ensure you are using the latest version of PokerTracker 4 otherwise please send us a sample of hands that are importing as P10NL in a Support Ticket and we can take a look at that for you. By default PokerTracker 4 moves your processed hand histories to your Processed folder which you can access via the "File -> Open User Data Folder" option. If you're not sure which file is which feel free to compress the hand histories from the entire session/day and attach them all.

Quote:
Originally Posted by Rob_10108
PT4 HUD does not work on any of the “phase” MTTs on Party. Anyone else with this problem and know how to fix? Hud is fine on every other type of MTT on party, just the phase mtts..
Please open a Support Ticket and report this with your log file, a screenshot of the table window and the original hand history file so we can investigate this issue.

- Rob
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04-03-2019 , 04:49 PM
Can I combine my ACR and BCP usernames to see all my stats at once?
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04-04-2019 , 04:19 AM
Quote:
Originally Posted by Online Veteran
Can I combine my ACR and BCP usernames to see all my stats at once?
You can do that by creating an alias:

Guide: Player Name Aliases

- Rob
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04-05-2019 , 11:50 PM
Thank you!
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
04-06-2019 , 06:52 PM
Quote:
Originally Posted by Rob_10108
PT4 HUD does not work on any of the “phase” MTTs on Party. Anyone else with this problem and know how to fix? Hud is fine on every other type of MTT on party, just the phase mtts..
Not working any solution for this? tomorrow is day2 of phase
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04-07-2019 , 01:21 AM
I noticed a bit of glitch in PT4 when playing MTTs; When I get down to 2 tables in a tourney and open the other table that I'm not playing on to watch, PT4 resets my hero stats on my table to zero like the tourney just started. Can you guys fixed that in the next patch? ty
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04-07-2019 , 04:43 AM
Quote:
Originally Posted by g3r4rd0x
Not working any solution for this? tomorrow is day2 of phase
We finally got a log file showing this yesterday and it has been reported to the development team to be fixed. I don't yet know exactly how complex of a fix this will be because this is a somewhat more complicated mismatch between the tournament name in the hand history and the window title than the others we've seen from party recently. If you want to receive a notification when the fix is released please open a Support Ticket.

Quote:
Originally Posted by Billy723
I noticed a bit of glitch in PT4 when playing MTTs; When I get down to 2 tables in a tourney and open the other table that I'm not playing on to watch, PT4 resets my hero stats on my table to zero like the tourney just started. Can you guys fixed that in the next patch? ty
Please open a Support Ticket and report your problem so that we can check your logs and see what is going on.

--WhiteRider
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04-11-2019 , 05:08 AM
New to PT4, currently playing on ACR.

Every time I sit down at a table, it only shows current table stats and not lifetime stats. I have looked everywhere and messed with the settings, but I cant figure out how to show lifetime stats. I have it set to show lifetime stats by clicking the Pt4 logo at the top of the table, but it still starts at 1 everytime I sit down at a cash table with players I should have hundreds of hands on.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
04-11-2019 , 06:40 AM
Quote:
Originally Posted by CeLLaC
New to PT4, currently playing on ACR.

Every time I sit down at a table, it only shows current table stats and not lifetime stats. I have looked everywhere and messed with the settings, but I cant figure out how to show lifetime stats. I have it set to show lifetime stats by clicking the Pt4 logo at the top of the table, but it still starts at 1 everytime I sit down at a cash table with players I should have hundreds of hands on.
You should be seeing lifetime stats four your opponents by default however that will only apply if you have those hands in your database so if your new to PokerTracker 4 then it will not necessarily know about all of your history with other players unless you have imported that data. If the data you are seeing in the HUD for opponents does not match the data in your reports then check your HUD Filters (HUD -> Edit HUD Options) otherwise please report your issue to us in a Support Ticket with any relevant information and your log file:

Tutorial: Reporting A Problem

- Rob
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04-12-2019 , 08:51 AM
I've used this in the past as a rec and as a full timer now I'm wondering how I can take it a step further. I'm using the addon notes from the main pt4site, I have some custom notes I downloaded elsewhere, and I have some paid HUDs themselves. What else can I do with pt4? I'm looking at some of the propokerhuds and things of that nature like flop texture map packs.
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04-12-2019 , 07:55 PM
Recently i import about 2M hands. Now my graph wont load. Even if i filter by day.

Could you help me?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
04-13-2019 , 06:30 AM
Quote:
Originally Posted by 11lore11
Recently i import about 2M hands. Now my graph wont load. Even if i filter by day.

Could you help me?
You've posted the exact same question in three of our support channels within minutes of each other. In future please post your query in one place only and wait for a reply from a member of our team. With regards to your issue attach a PokerTracker4.log file that's recorded the trouble to your existing Support Ticket so we can investigate:

Guide: How to Create & Submit a PokerTracker4.log File

- Rob
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
04-13-2019 , 06:33 AM
Quote:
Originally Posted by Stonephace
I've used this in the past as a rec and as a full timer now I'm wondering how I can take it a step further. I'm using the addon notes from the main pt4site, I have some custom notes I downloaded elsewhere, and I have some paid HUDs themselves. What else can I do with pt4? I'm looking at some of the propokerhuds and things of that nature like flop texture map packs.
ProPokerHUDs have a subforum on our website if you have any questions related to their content. You can also use PokerTracker 4 to create your own custom statistics/filters and/or custom reports which can be used to analyze many different things including analysis of the player pool in your database.

- Rob
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04-13-2019 , 10:18 AM
Hey guys. Im looking for a WWSD stat, but can not find it. Please help.

Note, that i want to see the % of hands won without showdown and not the amount of money won without showdown.

Thanks in advance!
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
04-13-2019 , 12:51 PM
Quote:
Originally Posted by PokerTracker
ProPokerHUDs have a subforum on our website if you have any questions related to their content. You can also use PokerTracker 4 to create your own custom statistics/filters and/or custom reports which can be used to analyze many different things including analysis of the player pool in your database.

- Rob
Ty, Rob.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
04-13-2019 , 01:42 PM
Quote:
Originally Posted by IamYouYouAreMe
Hey guys. Im looking for a WWSD stat, but can not find it. Please help.

Note, that i want to see the % of hands won without showdown and not the amount of money won without showdown.
There are 'WWSFNOSD' and 'Won w/o Showdown' available in the Download Warehouse.

- Rob
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04-15-2019 , 04:29 PM
looking at propokerhuds stuff and the professional cash game 6 max hud I'm seeing. Mine would cost $99. Can anyone write here or pm me with their experiences using that product? I'm using the Inspired by Harrington 6max customized right now and wondering what else I can upgrade. Having a ball playing online against other guys with huds and talking about them.
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04-17-2019 , 07:16 PM
Hello, How do I seperate Zoom and Regular Table stats from the HUD
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04-17-2019 , 10:45 PM
Anyone hav issues with getting the hud working on stars.es? I also play on .com which works fine but haven't been able to find a solution anywhere to get it working on .es
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
04-18-2019 , 06:46 AM
Quote:
Originally Posted by personalpokercoach
Hello, How do I seperate Zoom and Regular Table stats from the HUD
There isn't an option for that but in 'HUD -> Configure HUD Options' you can enable the 'Stats From Current Cash Stake Only' option to see stats from the same level of Zoom tables which will not include stats from any regular tables or other Zoom stakes.

Quote:
Originally Posted by RejamSam
Anyone hav issues with getting the hud working on stars.es? I also play on .com which works fine but haven't been able to find a solution anywhere to get it working on .es
The software in those clients is basically the same:

PokerStars Configuration Guide

If you are having trouble getting things going please report this in a Support Ticket with your log file so we can see what's wrong:

Tutorial: Reporting A Problem

- Rob
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
04-19-2019 , 01:14 AM
Request: ability to rotate the position of the hud on the tables.

My ignition tables seem to start with the hud exactly opposite of where everyone is sitting, so that would help fix this. Sometimes I also manually change seats as well, so then I wouldn't have to manually move all the stats.
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