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Old 09-04-2018, 01:17 PM   #13526
PokerTracker
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by 4-Star General View Post
I had PT ver 4.14.14 for a very long time and everything went fine until today when I've updated to the last version. 2 issues so far.

1. PT4 makes PS client very laggy
2. I have an HUD with some badges. As you can see below, images aren't displayed correctly anymore
Can you please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then send your log file to is in a Support Ticket so we can investigate that for you. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder:

Tutorial: Reporting A Problem

- Rob
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Old 09-04-2018, 05:33 PM   #13527
4-Star General
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by PokerTracker View Post
Can you please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then send your log file to is in a Support Ticket so we can investigate that for you. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder:

Tutorial: Reporting A Problem

- Rob
K I will reproduce and send you the log for both issues
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Old 09-07-2018, 12:02 PM   #13528
GusMcrae
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

I'd like some advice on how to create a report of filter that will help me understand the population trends of my database. For example, how frequently is the SB calling a 2B from CO or BTN RFI.

I'm sure this has been answered many times, but I'm very much trying to learn.
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Old 09-07-2018, 12:45 PM   #13529
Wolfenzik
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Hi,
so composite notes now work in PT4, thanks!
One hopefuly last problem though. There is no "notecaddy popup" like in HM2. In HM2 you have your regular popup with stats and then you can attach NC popup to it, to which you can put NC notes. In PT4 its all together, so you put NC note next to regular stats. This causes several problems.

1.) It takes ridiculously long to set up the popup, because you have to slowly add the notes to new line in popup.
2.) NC notes can be set to have priority settings, so if you use 50 types of them in one place, they will always be in correct order. In PT4 the order is based on how you manually set them up in the HUD.
3.) The "note" popups are HUGE, taking just unnecesary amount of space. Example in image below:
HM2 Notecaddy popup:

PT4 Notecaddy popup:
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Old 09-07-2018, 02:39 PM   #13530
yukoncpa
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

What version of PT4 are you using where NC notes are working? My 4.15.4 for windows isn't working with NC.
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Old 09-08-2018, 06:54 AM   #13531
PokerTracker
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by GusMcrae View Post
I'd like some advice on how to create a report of filter that will help me understand the population trends of my database. For example, how frequently is the SB calling a 2B from CO or BTN RFI.

I'm sure this has been answered many times, but I'm very much trying to learn.
Please do not cross post questions in more than one support channel. Thank you.

Quote:
Originally Posted by Wolfenzik View Post
Hi,
so composite notes now work in PT4, thanks!
One hopefuly last problem though. There is no "notecaddy popup" like in HM2. In HM2 you have your regular popup with stats and then you can attach NC popup to it, to which you can put NC notes. In PT4 its all together, so you put NC note next to regular stats. This causes several problems.

1.) It takes ridiculously long to set up the popup, because you have to slowly add the notes to new line in popup.
2.) NC notes can be set to have priority settings, so if you use 50 types of them in one place, they will always be in correct order. In PT4 the order is based on how you manually set them up in the HUD.
3.) The "note" popups are HUGE, taking just unnecesary amount of space.
I've forwarded your feedback to the NoteCaddy developer.

Quote:
Originally Posted by yukoncpa View Post
What version of PT4 are you using where NC notes are working? My 4.15.4 for windows isn't working with NC.
NoteCaddy applies updates separately from PokerTracker 4 so if your notes are not working with the latest NoteCaddy version can you please report your problem to us in a Support Ticket with your log files:

PokerTracker4.log
NoteCaddy.log
NoteCaddy.Errors.log

- Rob
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Old 09-08-2018, 08:05 AM   #13532
Wolfenzik
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by PokerTracker View Post
I've forwarded your feedback to the NoteCaddy developer.
Is this really a Notecaddy thing? It looks to me like NC is creating the right data, but PT4 just isn't implementing it in very user friendly way.
But I dont know what exactly is done by NC developer and what is done by PT4 developer. Anyway, hope it gets solved and I can move from slow HM2 to PT4 already.
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Old 09-08-2018, 03:49 PM   #13533
regnivon
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Is it known that all in ev does not work with ignition card catcher? or is there a way I can get it to work.
Thanks
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Old 09-08-2018, 08:15 PM   #13534
yukoncpa
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by PokerTracker View Post
Please do not cross post questions in more than one support channel. Thank you.



I've forwarded your feedback to the NoteCaddy developer.



NoteCaddy applies updates separately from PokerTracker 4 so if your notes are not working with the latest NoteCaddy version can you please report your problem to us in a Support Ticket with your log files:

PokerTracker4.log
NoteCaddy.log
NoteCaddy.Errors.log

- Rob
Ok, I've sent all logs. Attached is a link to a picture of my problem. I've played today and yesterday and notetracker makes notes, Pokertracker hud works fine but I get zero notecaddy generated notes. This is just one example. I have nc notes for preflop, turn etc. this is a picture of just my river notes and nothing shows up. https://imgur.com/a/s7APzXX
Picture key -right is notetracker notes, top left is pokertracker hud notes, bottom left is NC notes. Graphs no longer show up for my NC notes. I've experienced this problem for just the last week when I updated my pokertracker, which I'm really regretting.

Last edited by yukoncpa; 09-08-2018 at 08:40 PM.
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Old 09-10-2018, 06:08 AM   #13535
PokerTracker
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by regnivon View Post
Is it known that all in ev does not work with ignition card catcher? or is there a way I can get it to work.
Adjusted equity is not calculated in situations like this or this but if that's not your problem please report that to us in a Support Ticket.

- Rob
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Old 09-11-2018, 10:30 AM   #13536
OMG_IM_SEXY
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Is there anyone out there that builds custom huds for pt4?
Or can refer me to someone that does?
would be much appreciated, thx!
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Old 09-11-2018, 12:24 PM   #13537
9tablingnit
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Can you please fix the PartyPoker import issues. It's been going for couple weeks now.. Starting to annoy me.

PT4 doesn't track PartyPoker Tournament tables.
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Old 09-11-2018, 08:06 PM   #13538
LoudPacquiao
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

I’m using windows 10. I’m playing on ignition. The HUD does not do equities. When I go to check a hand in game I can see the action but no equities show up.

Also the hands are not showing up when I finish a session on the graph or in stats. It says I have no hands played this month.

Note that EV works for NO hands and NO hands are showing up in my poker tracker itself

Last edited by LoudPacquiao; 09-11-2018 at 08:12 PM.
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Old 09-11-2018, 09:18 PM   #13539
almost_over
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Hi is there any known fix for PT4 HUD issues with william hill multi entry tournys ? the stats just go everywhere any time I ( and others ) play the multiple entry tournys ... Meaning you can have the same tourny open upto 4 times at once .
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Old 09-12-2018, 03:37 PM   #13540
PokerCrazy94
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Hello, observed hands at the 'HYDRA $0.10/$0.25 zoom table' on PokerStars aren't being processed by PT4. But on the '$0.05/$0.10 ALUDRA zoom table', observed hands are being processed as normal. How do I fix this? Thanks.
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Old 09-12-2018, 04:03 PM   #13541
PokerTracker
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by 9tablingnit View Post
Can you please fix the PartyPoker import issues. It's been going for couple weeks now.. Starting to annoy me.

PT4 doesn't track PartyPoker Tournament tables.
As per this post we have an alpha version of PokerTracker 4 which should resolve this issue and if you want to use that in the meantime and be notified when the next update is released then please open a Support Ticket. Alternatively you can try reverting to PokerTracker v4.15.3.

Quote:
Originally Posted by LoudPacquiao View Post
Iím using windows 10. Iím playing on ignition. The HUD does not do equities. When I go to check a hand in game I can see the action but no equities show up.

Also the hands are not showing up when I finish a session on the graph or in stats. It says I have no hands played this month.

Note that EV works for NO hands and NO hands are showing up in my poker tracker itself
That's a known issue in the Ignition Beta so if you want to be automatically notified when that's resolved please open a Support Ticket and quote reference #6684.

Quote:
Originally Posted by almost_over View Post
Hi is there any known fix for PT4 HUD issues with william hill multi entry tournys ? the stats just go everywhere any time I ( and others ) play the multiple entry tournys ... Meaning you can have the same tourny open upto 4 times at once .
Can you please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then send your log file to is in a Support Ticket so we can investigate that for you. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder:

Tutorial: Reporting A Problem

Quote:
Originally Posted by PokerCrazy94 View Post
Hello, observed hands at the 'HYDRA $0.10/$0.25 zoom table' on PokerStars aren't being processed by PT4. But on the '$0.05/$0.10 ALUDRA zoom table', observed hands are being processed as normal. How do I fix this? Thanks.
PokerTracker 4 is only allowed to import up to 30 complimentary hands per session from observed tables on PokerStars but if that is not what's causing this then please report that to us in a Support Ticket with your log file:

Tutorial: Reporting A Problem

- Rob
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Old 09-12-2018, 05:14 PM   #13542
PokerCrazy94
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Too confusing for me all that sending the log files etc i'm terrible with technological stuff
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Old 09-12-2018, 08:21 PM   #13543
Wolfenzik
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Whenever I click "show notecaddy" now PT4 stops responding for several seconds and nothing happens. Can't get into notecaddy.
It allows me to "disable noteccady" after and when I enable it again, popup opens:
"An existing Notecaddy instance (process name: NoteCadyPT4 was detected. This instance wll shut down and should not have been launched!
Restarting PT4 or PC doesnt help.
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Old 09-13-2018, 07:33 AM   #13544
PokerTracker
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by PokerCrazy94 View Post
Too confusing for me all that sending the log files etc i'm terrible with technological stuff
1. Start PokerTracker 4 with the logging enabled link on your Windows Start menu (press/hold the "Alt/Option" key while starting PokerTracker 4 to enable logging if you are on a Mac).

2. Reproduce the issue.

3. Click 'File --> Show User Data Folder' in the main PokerTracker 4 window and go into the 'Logs' folder. The file we need is the text file called 'PokerTracker4.log' that is in that folder.

4. Send that file to us in a Support Ticket:

Guide: Attaching Files

Quote:
Originally Posted by Wolfenzik View Post
Whenever I click "show notecaddy" now PT4 stops responding for several seconds and nothing happens. Can't get into notecaddy.
It allows me to "disable noteccady" after and when I enable it again, popup opens:
"An existing Notecaddy instance (process name: NoteCadyPT4 was detected. This instance wll shut down and should not have been launched!
Restarting PT4 or PC doesnt help.
Please restart PokerTracker 4 using the logging enabled link on your Start Menu and reproduce this problem. Next select the 'File -> Open User Data Folder' menu item and then attach these files from your 'Logs' folder to a Support Ticket:

PokerTracker4.log
NoteCaddy.log
NoteCaddy.Errors.log

- Rob
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Old 09-13-2018, 09:33 AM   #13545
LoudPacquiao
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

I appreciate the response in regards to the Ignition HUD.

My issue is that there are 3rd party programs that run a hud and card catch. PT4 is IMO the gold standard to poker software. There should be no reason my PT4 can’t calculate equities in game and the hands don’t save so I can study after I play . It’s honestly unacceptable PT4 can’t perform to the level of some smaller 3rd party software. .

Ignition is prolly the largest US site. I feel more effort and attention should be into this as Beta has been out around a month with the same known issues. We should have these issues iron out and a MAC client as well. Against you guys are supposed to be the gold dtandard but this product is being out performed by people who I feel confident in assuming have a way smaller team and budget.

Again i love the product and have been a user since 2012. Just frustrated my PT4 can’t cperform at a level that I know is clearly technologically achievable
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Old 09-20-2018, 06:59 PM   #13546
g3r4rd0x
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

im trying to export my last 100k hands and i got this message

it worked with 50k hands only to export, but why i cannot do it with more? thanks
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Old 09-21-2018, 06:02 AM   #13547
PokerTracker
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by g3r4rd0x View Post
im trying to export my last 100k hands and i got this message
So we can see what's going on here please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.

- Rob
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Old 09-24-2018, 02:54 AM   #13548
CameronN
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

My results for today are backwards. My "Won" lets say is $20 and shows correctly, but my C Won shows as -20. BB/100 also tracks correctly. This problem has never happened until today, if I show results from this week for example it all tracks correctly except for today. I've made no adjustments to currency and the poker client hasn't updated. Even my rake for the session is negative and we don't have a problem with the rake being too low.

Does anyone have any idea what's going on here?

Last edited by CameronN; 09-24-2018 at 03:04 AM.
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Old 09-24-2018, 05:59 AM   #13549
PokerTracker
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by CameronN View Post
My results for today are backwards. My "Won" lets say is $20 and shows correctly, but my C Won shows as -20. BB/100 also tracks correctly. This problem has never happened until today, if I show results from this week for example it all tracks correctly except for today. I've made no adjustments to currency and the poker client hasn't updated. Even my rake for the session is negative and we don't have a problem with the rake being too low.

Does anyone have any idea what's going on here?
In PokerTracker 4 go to 'Configure -> Options', turn on the 'Logging Enabled' option and the next time this issue occurs during a session send us your 'PokerTracker4.log' file in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. Can you also provide us with your IP address as displayed here so that we can look at your accesses to the currency conversion API.

In the meantime you can try setting rates again for past sessions via 'Database -> Currency'. Select all of the sessions/tournaments where the exchange rate was not retrieved properly and click the 'Set Rates' button and this will try to fetch the correct exchange rates for those sessions/tournaments. Note that you can select a range of rows by holding shift and clicking the start/end. You can also select multiple ones individually by holding CTRL (Command key on Mac) and selecting.

- Rob
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Old 09-24-2018, 05:42 PM   #13550
CameronN
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Thanks for the help! The database > set rates thing worked and fixed it. I haven't had a chance to play again but if I encounter the problem again I'll open a new support ticket.

Thanks again!
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