Quote:
Originally Posted by romeo4you
wrote in the forum of your site it's the same?
thanks instead
Yes. Your thread on our forum has been replied to.
Quote:
Originally Posted by chinarock
PT4 HUD not working with party poker since yesterdays update. Any news on if/when we might get this fixed?
Is that for Fast Forward games? If so that's an issue we are aware of and if you want to be automatically notified when that's resolved then please open a
Support Ticket.
Quote:
Originally Posted by Don Stefanello
Hello i play spins on pokerstars and lately i have no HUD showing in 6x or higher multipliers, 2x and 4x work perfectly normal, is this some known new issue and how can i get any help resolving this, thanks
There is an issue with the latest PokerStars update where it is not writing all hand history files to your computer. This primarily seems to be an issue with Spin & Go games with 6x + multipliers and Zoom games. Until PokerStars resolve that you can request your hand histories again from PokerStars and import them into PokerTracker 4 (Play Poker -> Get Hands From Disk) to capture any missed hands.
If the hands are importing but you have no HUD on these higher multipliers then click "Configure -> Options" in PokerTracker 4 and if "Logging Enabled" doesn't have a check mark, click it such that it does. Close/restart PokerTracker 4. With logging enabled all the time as soon as you run into this problem again send us your log file in a
Support Ticket. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder. In addition to the log file please also attach the full original hand history and tournament summary file for that tournament along with a
screenshot of the table.
- Rob