We'd need to see your logs to be certain where the delay is - please follow the link on reporting the problem posted above and we'll be able to advise you further in your ticket.

Yes hands were purged, what it is doing afterwards is updating the cached stats for all affected players who lost information due to the purge. This will take a while but does need to complete - if you force it to close your cache will be incomplete and you will need to perform a Full Cache Rebuild which, on the whole, will take longer.

-Kraada

Hello, kind Sirs!

I've experienced an issue with my Spin-n-Go results in PT4. Some tourney results are bugged - they show a wrong amount of winnings and maybe even a general wrong prize pool destribution (which there shouldn't be any at all).

I'm sorry if it's already been discussed but my google skills didn't help so I'm kindly asking for your help

Thanks in advance!

In My Reports -> More Filters how is the effective stack size -> 'big blinds between' defined if it starts 3handed, the btn open folds, and then it's just the two blinds? Is it the shortstack between the blinds or is it the short stack of all 3 players?

Please open a Support Ticket and attach the full original hand history and tournament summary and we will investigate for you.
By default the original hand history files will have been moved to the Processed folder, which you can access via File > Open User Data Folder in the PT4 menu.

--WhiteRider

Players who have folded are not included in the effective stack for the remaining players - only players still in the hand count. Each player's effective stack is calculated separately based on the players still in the hand at the time of that player's first action.
In your example the SB's effective stack is the shortest stack between the SB and BB only.

--WhiteRider

For some reason in this hand My C All-In Adjusted is equal to my actual winnings ( which is not correct since I was not drawing dead on the flop).

Why there was mistake and can I manually change the My C All-In adjusted winnings?

Poker Stars, $0.10/$0.25 Zoom Pot Limit Omaha Cash, 6 Players

Hero (BTN): $51.65 (206.6 bb)
SB: $12.11 (48.4 bb)
BB: $86.06 (344.2 bb)
UTG: $42.62 (170.5 bb)
MP: $56.63 (226.5 bb)
CO: $26.49 (106 bb)

Preflop: Hero is BTN with 5 9 3 8
UTG raises to $0.85, MP calls $0.85, CO folds, Hero calls $0.85, SB raises to $4.50, 2 folds, MP calls $3.65, Hero calls $3.65

Flop: ($14.60) 5 4 8 (3 players)
SB bets $7.61 and is all-in, MP calls $7.61, Hero raises to $44.42, MP folds

Turn: ($37.43) T (2 players, 1 is all-in)
River: ($37.43) 7 (2 players, 1 is all-in)

Results: $37.43 pot ($1.59 rake)
Final Board: 5 4 8 T 7
Hero showed 5 9 3 8 and lost (-$12.11 net)
SB showed 5 6 A 4 and won $35.84 ($23.73 net)
MP mucked and lost (-$12.11 net)

So I have a support ticket open and I am reinstalling a new Windows operating system a and getting rid of my old harddrive. I have my activation code but have used it twice once on this desktop and one on my laptop, when I boot my new operating system and reinstall pt4 will this activation code still work on my original desktop computer in which I have installed Windows again ? Help appreciated

I just can't get how support says I can reinstall pt4 on the same computer when I am reinstalling Windows on another hard drive and putting them a cross doesn't th st count as a third ?

Don't worry about it. PokerTracker is watching out for people regularly cycling their code between 3 or more systems - if you've reinstalled windows, the PT4 on your old windows will never again be started up so it can be forgotten about.

IF you're dual-booting and intend to keep PT4 running on both versions of Windows on your desktop and a laptop, yeah that's 3 and you'll need another license.

At least that's how I understand it anyhow.

Can you please implement an option to differentiate the number of seated players between 6 and 3?

My problem is when i play 6max mtts, my spin and go hud gets turned on, so I have to manually switch the hud everytime a 6max table opens. If you use an extensive hud for spin and goes you run out of space and the table totally gets cluttered up.

In the age of spin and goes one should expect pokertracker to have a seating option for 3 players exclusively.

If in My Reports I use for example the Preflop Limp Call stat, does this calculate the probability of calling conditioned on the assumption that the limp already happened? So of the times the player limps, the percentage of times he calls a raise behind him?

http://puu.sh/nu7sD/e3a4b1bea5.jpg

I use windows 7, my PT version is v4.14.10 and I use coffeehud. Suddenly my hud gone like this after downloading last update to pokertracker. Any tips what to do?

MP called an all-in and later folded - we do not adjust for equity in any case where a player calls an all-in and later folds, even if it is on the same street.

This is more or less right.

I'll pass this suggestion on to the development team on your behalf.

All stats are out of opportunities they had to occur - so if a player has a 20% Preflop Limp Call that means of the times he limped and faced a raise, he called 20% of the time.

In PT4 go to File > Open User Data Folder and then close PT4.
- In the window that opened go to the 'Temp' folder. You should see some files with long filenames beginning with 'aof' - delete these files.
- When you run PT4 again it will re-download your Premium content and things should be back to normal.

-Kraada

PT4 doesn't work with Juicy Stakes poker after the latest update. The Revolution network is not listed in the configure sites menu in the software.
Thanks for giving me a reason to check out the free trial of HEM.

For PT4 Mac Version - Americas Card Room - Mac Client

It was stated that PT4 does not work with Beta Mac client on ACR. That was out of Beta last month - Does PT4 Mac now work with ACR Mac poker client ?

Waiting to buy till then...Thanks

I will discuss this with the development team and see if we can get Revolution reinstated. Please open a Support Ticket so that we can let you know when an update is available.

In the meantime you can revert to v4.14.10 here (or if you use any Premium Huds get v4.14.8 instead).

--WhiteRider

Initial support for the Mac version of the Winning Poker Network (ACR) software is available in the current version.

Please download it from the PT4 Download Page and try it out in the free trial.
If you have any problems open a Support Ticket and report your problem so that we can work with you to get things resolved.

--WhiteRider

my pokertracker is freezing after the last update (just started freezing today... completely frozen as I continue to play.. how can I fix this?

Please open a Support Ticket and report your problem so that we can check your logs and see what is going on.

--WhiteRider

Can someone please explain the following stat to me ?
The stat is called the same in HM2 but its calculated different.

AFq (aggression frequency)

Percentage of non-checking flop or Turn or River actions that were aggressive. For example, a player with an AFq of 40 made a bet or raise 40% of the time he bet, raised, called, or folded.

Formula for the Flop AFq: (Number of Times Player Bet on the Flop + Number of Times Player Raised on the Flop) / (Number of Times Player Called on the Flop + Number of Times Player Folded on the Flop + Number of Times Player Bet on the Flop + Number of Times Player Raised on the Flop)

What about checks ?
is that included in call and fold in case villain is check/calling or check/folding ?

Checking is not counted in AFq - it is neither positive, nor negative. If a player check/calls the call portion counts - same as a check/fold or check/raise. Multiple actions in a single street also count twice - if a player bets and raises that's +2 / +2.

-Kraada

Hey, I switched to Winning Poker recently but I cant seem to find where to locate the hh's. I found this map: C:\Program Files (x86)\Winner Poker\hh and Ive clicked the option to save hh's locally in the poker client but it doesnt work. PT4 auto detect also doesnt work. Does anyone have an idea how to fix this? They havent updated to the new ipoker software yet fwiw.

If they're not using the new iPoker software you will need to revert to v4.14.8 if you have updated to something newer than that. You can download v4.14.8 here.
This should auto detect the hand history folder OK, but if not you can set the path manually via Configure > Sites & Import Options > iPoker.
iPoker Configuration Guide

--WhiteRider

hey, can you help me pls?
I have PT4 and i want to see all hands from specific date in which i made preflop raise(opend pot, 3bet 4bet etc), but only hands than ended preflop for me (so either i foleded or everyone else folded)

How to filter for hands where we're on the BB and it's folded to SB who open limps?

Thanks.