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PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

07-11-2014 , 08:21 AM
hey,
sry for my stupid question,but i have a problem in viewing my hands..in "view today`s hands" i clicked on select a tag(bad hand, good hand,review etc) and now i dont see any hand which i played today..how can i switches back into "normal",that i can see all hands from today`s session.. ty

Last edited by booza; 07-11-2014 at 08:29 AM.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-11-2014 , 12:15 PM
Quote:
Originally Posted by burbs
sry but i didn't understand this

If i add a different player as a alias will it show his name or my name where circled or can i edit it to show PT4Hero for example?

As we explained in a prior post, the Active Player name will not change - but you can add an alias to the Active Player. You cannot edit anything in the Overview where it is circled, this area cannot be edited.

This is how the English Dictionary defines an Alias:
:an additional name that a person (such as a criminal) sometimes uses
  • a fugitive using several aliases
  • He was traveling under an alias. [=he was traveling under an assumed name; he was using a name that was not his real name]
This definition may help understanding how our Alias system works. Imagine your main screen name was your real name. Now you are traveling under an assumed name, so you can add these assumed names as an alias to your main screen name. The Alias names are hidden, but the main name is not.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-11-2014 , 12:21 PM
I was just getting confused because Hm2 has the option where you can make a alias name say for example Mypokernames and then add all your poker site names to that given name

so in the view like say in the circle above pic but in hm2 instead it will show Mypokernames instead of all your own poker username for all poker sites etc.

like this
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-11-2014 , 12:29 PM
Quote:
Originally Posted by satouri
Hi !
I would like to see whats my opponent 3bet shoving range looks like 25bb deep .
Is it possible to have a chart for this in pt4 ?
Thanks a lot
  1. Change the name of the Active Player to the name of your opponent
  2. Selet Statistics > Holdem Hand Range Visualizer
  3. Choose 3Bet Preflop as the stat on the left hand side
  4. Set effective BB range. You do not want to only select 25bbs deep, you should choose a range +/- at least 2-3 bbs. In the example below I chose to show 20-25BB
  5. Create a filter for hands that were raised all-in. Filters> Actions & Opportunities > Preflop Raises > Raised All-In. Remember, your viewing from the point of view of this opponent, so the filter is finding spots where this player raised all-in. This filter we just created will be combined with the filters for 3Bet & effective stack size in BB's in the Holdem Hand Range Visualizer report.

Its important to know you will not see the range your opponent is playing, we can only see the range he played IF he got to showdown - which means the actual range is bigger than what we can display in the report.



- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-11-2014 , 12:33 PM
Quote:
Originally Posted by burbs
I was just getting confused because Hm2 has the option where you can make a alias name say for example Mypokernames and then add all your poker site names to that given name

so in the view like say in the circle above pic but in hm2 instead it will show Mypokernames instead of all your own poker username for all poker sites etc.

like this
PokerTracker has used the same system for Alias naming for over a decade now, with great success. Its our policy that the primary name should not be hidden, we know many coaches and staking companies that have asked us for this feature - it helps their students/horses stay accountable.

As I previously explained there are ways around this, just use your screen capture software to hide the names if you want - or don't share a screen capture with this report.

PS: We are not HM2, and HM2 is not PokerTracker. Our respective products have taken very different paths for management of player needs - and both companies are proud of their decisions. Be happy that there are options to choose from!

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-11-2014 , 12:54 PM
Quote:
Originally Posted by AKAWhatALyfe
Hey PT.

I've ordered PT4 from HUSNG.com

Am I meant to download the software through your site or through theirs, as I cant see to find an option to download it from their site even though I've paid for it?
We only release one download, the features in the download depend on your registration code. So feel free to download from our website at pokertracker.com, then click DOWNLOAD on our home page.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-11-2014 , 12:57 PM
Quote:
Originally Posted by booza
hey,
sry for my stupid question,but i have a problem in viewing my hands..in "view today`s hands" i clicked on select a tag(bad hand, good hand,review etc) and now i dont see any hand which i played today..how can i switches back into "normal",that i can see all hands from today`s session.. ty
Click on the Tag menu, then deselect the tag that was previously selected.



- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-11-2014 , 01:11 PM
Quote:
Originally Posted by PokerTracker
PokerTracker has used the same system for Alias naming for over a decade now, with great success. Its our policy that the primary name should not be hidden, we know many coaches and staking companies that have asked us for this feature - it helps their students/horses stay accountable.

As I previously explained there are ways around this, just use your screen capture software to hide the names if you want - or don't share a screen capture with this report.

PS: We are not HM2, and HM2 is not PokerTracker. Our respective products have taken very different paths for management of player needs - and both companies are proud of their decisions. Be happy that there are options to choose from!

- TT

I wasn't having a go at PT for not having that option, i only mentioned it to show what i was talking about because in your previous post you thought i didn't understand what alias meant, that's all.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-11-2014 , 01:33 PM
Quote:
Originally Posted by burbs
I wasn't having a go at PT for not having that option, i only mentioned it to show what i was talking about because in your previous post you thought i didn't understand what alias meant, that's all.
PT4 follows the definition of the world Alias. What HM2 does is not really an alias if you follow the definition, it performs functions that are different from a standard alias - but it uses the same name as we do. Moth methods work, but they perform different functions.

PS: we did not think you were having a go at PT4, we were only trying to better explain the difference for you.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-11-2014 , 06:52 PM
PT4's payout structure for shooutout tournaments is so messed up. For some reason when I finish in 2nd place in a HUSNG 4 player tournament it thinks I finished in first. Though not always, sometimes it will realise when I finish 2nd. Any way of fixing this that isn't individually altering tournament results which is ridiculous.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-11-2014 , 07:26 PM
Make sure your Stars is saving Tournament Summaries, and that PT4 is importing them

Last edited by _dave_; 07-11-2014 at 07:27 PM. Reason: might not be the issue, but it's the first thing to check
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-11-2014 , 10:47 PM
I need help importing hand histories I purchased from PTR into PT4. They sent them to me in a compressed file.

Thanks
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-12-2014 , 12:54 AM
Quote:
Originally Posted by morphingbuildups
I need help importing hand histories I purchased from PTR into PT4. They sent them to me in a compressed file.

Thanks
PokerTracker is designed to import original hand histories from the networks that we support. We do not provide support if you use third party hand histories. Althought we cannot help you. there is a possibility that you might be able to import the hands if the datamining company is good at forging the hands - but we cannot provide help - the industry frowns on datamining and we follow all online poker network rules. If we could block datamined hands on netwoks that do not allow datamining, then we would certainly block those hands... but we have no way of doing that, we cannot determine what is datamined and what is real.

Additionally you should be aware that at this time all of the sites we support consider the use of datamined hands to be a breach of the terms of service (WPN network is an exception, they do not have any rules that disallow datamined hands), guide yourself accordingly.

Sorry for the bad news, but we believe it is best to be very honest about this topic.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-12-2014 , 12:54 AM
Quote:
Originally Posted by RocknRollNerd
PT4's payout structure for shooutout tournaments is so messed up. For some reason when I finish in 2nd place in a HUSNG 4 player tournament it thinks I finished in first. Though not always, sometimes it will realise when I finish 2nd. Any way of fixing this that isn't individually altering tournament results which is ridiculous.
Quote:
Originally Posted by _dave_
Make sure your Stars is saving Tournament Summaries, and that PT4 is importing them
_dave_ is partially correct, but there are additional steps that need to be taken which are MANDATORY to support HUSNG Shootouts - these steps are only required for shootouts. Normally PokerTracker detects the table is heads up and then assumes its a HUSNG, then writes the result of the first match - which is why your tournaments are reporting you as winning first place. For Shootouts you need to disable some import features in PokerTracker to force tournament detection to be postponed until after the event is completed.

To accomplish this, click Configure > Site & Import Options > Tournaments. Change the settings found highlighted below.



You can also re-detect your existing HUSNGs. Click Edit Tournament Results. Highlight any tournaments you wish to re-detect, and then click Auto Detect. Follow the settings below, but alter the speed to your default - the type and speed settings are only used if PokerTracker cannot detect the tournament type. Now click Detect and let PokerTracker update the tournament type and finish position.



HUSNG SHootouts are really exotic tournaments, they took us years of research and trials before we were able to successfully support them with 100% accurate ICM and detection - but they can only be detected properly if you disable the default settings for Summary Imports, and the site must provide a tournament summary that you import. Without a tournament summary, detection of shootouts are impossible.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-12-2014 , 12:58 AM
Quote:
Originally Posted by PokerTracker
PokerTracker is designed to import original hand histories from the networks that we support. We do not provide support if you use third party hand histories. Althought we cannot help you. there is a possibility that you might be able to import the hands if the datamining company is good at forging the hands - but we cannot provide help - the industry frowns on datamining and we follow all online poker network rules. If we could block datamined hands on netwoks that do not allow datamining, then we would certainly block those hands... but we have no way of doing that, we cannot determine what is datamined and what is real.

Additionally you should be aware that at this time all of the sites we support consider the use of datamined hands to be a breach of the terms of service (WPN network is an exception, they do not have any rules that disallow datamined hands), guide yourself accordingly.

Sorry for the bad news, but we believe it is best to be very honest about this topic.

- TT
I do not, and will never datamine. These hands were mine for tax purposes, my computer crashed and I lost my files for this year.

Also datamining is stupid, and useless since players improve and change there game in as little as a month, I don't see the purpose of it either
Thanks tho
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-12-2014 , 03:03 AM
Quote:
Originally Posted by morphingbuildups
I do not, and will never datamine. These hands were mine for tax purposes, my computer crashed and I lost my files for this year.

Also datamining is stupid, and useless since players improve and change there game in as little as a month, I don't see the purpose of it either
Thanks tho
Your original post:

Quote:
I need help importing hand histories I purchased from PTR into PT4.
We do not officially support any third party purchased hand histories of observed hands, regardless of the reason.

To the best of my knowledge, all of the networks are willing to provide you with hand histories of your past play if you contact their support department. That is a much better solution than purchasing observed hands.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-12-2014 , 04:09 AM
^^^ Thanks, that is a way better solution
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-12-2014 , 11:19 AM
Hey there

I'm having trouble with my PT4.

I'm only using Pokerstars at the moment.

The only way my hands are being imported into the database are when I click on "Play Poker" and "Get Hands From Disk" at which point I have to select the directory my hands are being stored in. So they don't update automatically, which I believe they used to?

I also have "Get Hands While Playing" ticked, and the HUD does not come up.

I haven't seen the HUD since I purchased PT4.

When I go on "Import configuration" I click "Get hands from site while playing" and because it can't auto-detect my directory, I add and choose it manually. I press OK, and whenever I go back into the same screen, everything is wiped and back to default.

I have my Instand Hand History being saved in the following directory. C:\Users\Villain\AppData\Local\PokerStars\HandHist ory\

Which is the same directory I choose when I try to add it manually.

Can anyone help please?

Thanks
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-12-2014 , 02:20 PM
Quote:
Originally Posted by PokerTracker
Tracking rakeback with any accuracy is not easy anymore because the calculations are rarely known. There are only a handful of sites that publish their rakeback calculation methods in a way that be tracked, years ago it was very easy to track rakeback but now in most situations all we have is an estimate.. accuracy is almost impossible.

First step is to tell us what site you want to track, and then we can explain how to do it - and what the limitations are.

- TT

How can I do this with 27% RB on WPN for playing in HUSNGs?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-12-2014 , 02:46 PM
Quote:
Originally Posted by AKAWhatALyfe
Hey there

I'm having trouble with my PT4.

I'm only using Pokerstars at the moment.

The only way my hands are being imported into the database are when I click on "Play Poker" and "Get Hands From Disk" at which point I have to select the directory my hands are being stored in. So they don't update automatically, which I believe they used to?

I also have "Get Hands While Playing" ticked, and the HUD does not come up.

I haven't seen the HUD since I purchased PT4.

When I go on "Import configuration" I click "Get hands from site while playing" and because it can't auto-detect my directory, I add and choose it manually. I press OK, and whenever I go back into the same screen, everything is wiped and back to default.

I have my Instand Hand History being saved in the following directory. C:\Users\Villain\AppData\Local\PokerStars\HandHist ory\

Which is the same directory I choose when I try to add it manually.

Can anyone help please?

Thanks
Please create a support ticket on our website. Open the PokerStars configuration in PT4, save the hand history folder manually, then click OK and click Play Poker. Play a few hands. Stop playing, then stop importing. Click file > Open User Data Folder, then close PokerTracker 4. Please attach the PokerTracker4.log and pokertracker hud4.log files to your support ticket (we advise zipping the files first). Reviewing these logs will tell us what is occuring on your computer, it sounds as if you might have permissions issues in the OS - but I could be wrong, we need to see the logs to know for sure.

Please follow these instructions for submitting a Support Ticket.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-12-2014 , 03:17 PM
Quote:
Originally Posted by blobbloblob
How can I do this with 27% RB on WPN for playing in HUSNGs?
I'm afraid I do not know how WPN provides rakeback, but if they offer a straight 27% split of all tournament fees paid then this stat will measure tournament fees in My Currency * .37

https://www.pokertracker.com/sites/f..._27_rb.pt4stat


- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-12-2014 , 05:08 PM
Quote:
Originally Posted by PokerTracker
Please create a support ticket on our website. Open the PokerStars configuration in PT4, save the hand history folder manually, then click OK and click Play Poker. Play a few hands. Stop playing, then stop importing. Click file > Open User Data Folder, then close PokerTracker 4. Please attach the PokerTracker4.log and pokertracker hud4.log files to your support ticket (we advise zipping the files first). Reviewing these logs will tell us what is occuring on your computer, it sounds as if you might have permissions issues in the OS - but I could be wrong, we need to see the logs to know for sure.

Please follow these instructions for submitting a Support Ticket.

- TT
The hud4.log file was empty and so when I attached it, it said the support ticket could not be sent. I've sent the other .log file

Thanks
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-12-2014 , 05:29 PM
Quote:
Originally Posted by AKAWhatALyfe
The hud4.log file was empty and so when I attached it, it said the support ticket could not be sent. I've sent the other .log file

Thanks
Please zip the file first, then attach it. Thnx!

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-12-2014 , 05:37 PM
Hi, couple of statistic issues; my hand range field takes very long to load, when filtering for normal speed i only get a few to tournies (when i have in the thousands total), the filters for example for position or any of the heatmap stats doesnt change the number of hands shown? what is wrong

kind regards
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-12-2014 , 06:16 PM
Quote:
Originally Posted by PokerTracker
I'm afraid I do not know how WPN provides rakeback, but if they offer a straight 27% split of all tournament fees paid then this stat will measure tournament fees in My Currency * .37

https://www.pokertracker.com/sites/f..._27_rb.pt4stat


- TT
Dumb question because I don't have the time to look it up. How do you import that stat?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote

      
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