I've been having trouble with my hud layout configuration.

I use CoffeeHud with the small blind stats to the right and bb to the left (that's what I wish would happen consistently), but every time a new table pops up they change places (sb to the left and bb to the right) back and forth. I've unlocked and saved and locked the layout many times. but they keep going from one place to another in each game I play.

I was going to open a support ticked but the last time I did it took over a week to solve the problems I had, so I hope this is just a checkbox left unchecked kind of thing.

Is there something easy to do to solve this?

There are three likely possibilities. There are no known issues with mixing Euro and USD cash games.

1) Click Configure > Sites & Import Options. Click Preferences. Is the Move Processed Files To box checked? It must be. Next open Windows Explorer (or Finder) and take a look at that folder - inside you will find a folder named after your site, and then folders for each date you have played. Do you see a folder for the most recent session? If you do not, and the checkbox listed above is checked then this is the source of the problem - you likely have an OS issue that does not allow PokerTracker to move the processed files. If this is the issue, I suggest creating a brand new user account on your computer and try using PokerTracker 4 with that new user instead. Contact support for help.

2) Your computer may just be underpowered, the HUD will not be added to new tables if the computer is tasked to hard. I would assume that if you played one USD table and added one EUR table it would work correctly, yes?

3) You may not have properly followed our previous instructions. I assume you did, but if you did not then this may be the cause.

To get additional help from our support team you will need to create a support ticket and attach your pokertrackr4.log and pokertrackerhud4.log files from a session where these problems occurred. For information how to do this, please review this guide: https://www.pokertracker.com/guides/...t-a-bug-report

- TT

1) in the main PT4 window click HUD > Edit HUD Options. Select Profile Select. Delete all of the options listed in the bottom half of this window, then click OK.

2) Try again, but this time start with one table - save the layout, then close this table. Now open another table of the same game type and stake - if the problem does not occur then we we may have solved it when we performed #1 above.

If this does not solve your problem, then you should get personalized help from our support team. You will need to create a support ticket and attach your pokertrackr4.log and pokertrackerhud4.log files from a session where these problems occurred. For information how to do this, please review this guide: https://www.pokertracker.com/guides/...t-a-bug-report

PS: Solving problems can sometimes take a very long time in rare situations, but the majority of issues are fixed rather quickly, usually within 24-48 hours.

- TT

PT4 crashes when I start importing hands.

Yesterday I bought omaha small stakes add on to the all stakes holdem I already had, but yesterday (and for months before that) everything worked fine.

Only change that occur from yesterday to today was Pokerstars client update.

Problem is gone, all working fine now. Restarted PC and it seems to have helped. Prior to the problem my PC was in sleep mode for like ~6 hours, so maybe that has something to do

Please restart your computer, does this still occur? If it does, then start PY4 again and then click Configure > Site & Import Options. Select PokerStars and disable the Zoom HUD. Close both PT4 and Starts, now restart PT4 and the PokerStars. If it still occurs let us know, if it does not still occur then click File > Open User Data Folder and open the Config/AutoFiles folder. You should see a file called "stableFileList.ini" - delete that file. When you run PT4 again it should download a new version of the data needed to support PokerStars Zoom tables, you can now re-enable this option. Remember to restart PokerTracker before you open PokerStars again.

- TT

That did the trick. Thanks!

on the HUD stats "fold vs BTN open", i've set the "position" to BB and it is returning negative values like (-20) for many players with large samples, what should be the problem?

1) Please restart your computer.

2) Select Database > Database Maintenance. Click Update Cache. This may take some time, so I recommend doing this over night as a precaution.

Typically this occurs when there is a necessary database update that was skipped by our users. The solution is to update the cache.

- TT

UPDATE: I was just notified that there is a known problem with these stats which can cause these kind of results - we will include a fix in the next PokerTracker 4 release.

Hi, hoping someone can help me here. Ive downloaded pokertracker 4 to have a go on the free trial but once i click on contine free trial on the pokertracker 4 menu a pop up comes up saying configure postgressql server with the server, database user, port and password and an option to connect or cancel.

Then another pop up comes up from pokertracker 4 saying unable to connect to database and to check the configuration. So im at a loss at what to do so could someone please help me with a step by step guide if this has happened to anyone else as ive tryed following the pokertracker 4 guide and downloaded the postgress database and still cant get it to work. Thanks

Lets start off with our Getting Started Guide which covers the installation of PokerTracker 4 - https://www.pokertracker.com/guides/...atabase-server

From your description I cannot tell if you allowed PokerTracker 4 to install PostgreSQL using the defaults, or if you already had PostgreSQL installed. If PokerTracker installed PostgreSQL for you, then it appears that your Firewall and/or antivirus tools may be blocking access to PostgreSQL - please disable them as discussed in this guide - https://www.pokertracker.com/guides/...guration-guide

If you continue to have problems connecting to PostgreSQL from PokerTracker 4 then please restart your computer and try again - if that does not help then please visit our website and click Support > Contact Us. We will be happy to give you personalized support

- TT

hello, I need to make a filter for: hero goes all in preflop, villan folds and Hero 4bets, villan folds. Can you help me?

(NOT (Hands Went to Showdown)) AND (Player Won Hand) AND (Raised All-In)


If you cannot get to showdown, it means you didn't get a call when you went all-in. Technically you don't need the "Player Won Hand" Filter, but it cannot hurt to add it if it makes it easier for you to think about how to construct the filter.


(Player Won Hand) AND (Raised Preflop Any 4Bet) AND (NOT (Reraise Opportunity 5Bet+ (Facing 4Bets or Greater))) AND (NOT (Specific Bet Opportunity Continuation Bet Opportunity)) AND (Raise Opportunity Type Raise Donk Bet Opportunity)

You did not face a 5Bet, so it means you did not have the opportunity to 5Bet or greater. We also ned to address calls, so we add a filter for did not have the opportunity to CBet Flop and also another filter to address times where we could not CBet because we faced a donk bet therefore you did not have the opportunity to raise a donk bet. Opportunities are found under the Actions & Opportunities filter sections, this is how we address Facing Bets (every facing bet gives you an opportunity to take an action)

- TT

Please excuse us as we take a small break in the typical use for this support thread, because we want to share our excitment now that Oleg Lichii is seated and playing his first ever EPT Main Event.

Oleg Lichii was the winner of the PokerTracker EPT Sanremo Main Event Sweepstakes, our lucky winner from Moldova typically plays $.25 MTTs on PokerStars and his biggest score online was just $89 but now he is playing in his first major live event where the entry fee is more than 3x the price of his biggest score - all compliments of PokerTracker. We gave him a main event seat for EPT Sanremo along with 2,000 Euros for traveling expenses, he has spent the last two days talking with many pros about what to expect while he prepares for this big day. Please join us in wishing Oleg the very best, we hope he makes it to the final table!



- TT

Hello

How can i filter for hands that i have on some player, like i have 3k hands on "x" player, and i want to see all hands he went to showdown with in that sample that i have, doesnt have to be against me.

ty

Select that player in the Player List - if it's the first time you're viewing this player add them with Choose New Player.
Now you can use the normal reports to see all of their hands - if you only want to see their showdown hands add a filter for seeing showdown. Click More Filters and go to Actions and Opportunities > River and enable the Saw Showdown filter.

--WhiteRider

Hello,
I usualy play on USD$ tables on PS.com and I display my graphs and session results in THB (thai currency, the Baht) -- having set "my currency" to thai baht in PT4 software.

Now it seems impossible to play or use PT4 because for every hand imported, the tracker tries to download the exchange rate many many times, so the import is very slow.

I never had this kind of problem before, and the PT4 forums and websites are down now.

Here is a screenshot of the issue :

http://gyazo.com/782e2e1d71690a30405eac5665872289

Thank's for helping.

Website down?

Yes, our servers appear to be down temporarily. The server admin just finished working on this, they are back online now.

sickojacko - Your problem is related to the down server problem we had. PokerTracker 4 was attempting to download the daily bank conversion rate from our servers but they could not be contacted. If you restart PokerTracker 4, it should solve the problem for live importing. We sugest that you fix the last session you played by following this guide: https://www.pokertracker.com/guides/...currency-guide

- TT

Hi,

Thanks in advance for your help. Whenever I start PT4 it takes ages to load everything. The program loads fine but everything is blank with either "Populating" or "loading". I don't have a firewall that would be blocking the program or hindering it.

Thanks

There are four most common reasons for this are:

1. Your computer is underpowered, the sollution is to get a new computer or in many cases jus a faster hard drive
2. Your database cache needs to be refreshed
3. You have added custom stats that use uncached columns. if the database column cannot be cached then the application will always be slower - especially if stats use multiple database tables that are joined together
4. You may have custom reports or custom graphs that include groupings that break the cache (this is not as common as the other three possibilities)

This is the most we can help you without looking at your pokertracker4.log file from a session where the slow responses occurred, if you would like us to look at your logs please review this guide on how to submit a support ticket: https://www.pokertracker.com/guides/...t-a-bug-report

- TT

Where would I find a stat bet vs missed CB in 3b pots? % that the opponent bets when you don't CB in 3b pots


Thank you

Flop Float in 3Bet Pot.

Percentage of the time that a player bets in position on the flop after making the open raise, calling a 3Bet in position and the preflop aggressor fails to continuation bet.

Formula: Number of Times Player Float on the Flop In a 3Bet Pot / Number of Times Player Could Float on the Flop In a 3Bet Pot

"Float" is just five characters, where as "Bet vs Missed CBet" is 18 characters, we have been using the term "Float" for this for many years because it fits better in a HUD!

PS: This stat is already in your default HUD profiles

- TT

Every time I click on poker tracker 4 it says another version of poker tracker is already running. I submitted a support ticket to your website over 24 hours ago. Its ridiculous that I even have to register a account on this website cause your support wont get back to me in 24 hours. I want a fix for this now or I want my money back. I have windows 8 and I have tried uninstalling and reinstalling and have restarted my cpu numerous times and I still get that message every time I go to open poker tracker 4

There is little we can do to help you here right now, you did not tell us your ticket number, we don't know your user name in our support system (we did check under CostaG), and in our review of all of the outstanding support tickets we did not see anything with the problem you describe.

We have a 48 hour response window for our support team, it takes time to work through user problems - and we have a lot of users who ask us questions on a daily basis. Posting here will not allow you to get help faster unless you tell us your ticket number, we only respond to basic user error issues and provide education on 2+2, we cannot diagnose or debug any significant details on 2+2 when the issue is specific to your situation or computer. We would have advised you to restart - and we would not have advised you to uninstall because would not help your situation. Since you have already restarted, then I'm afraid this is an issue that will require personalized support in your support ticket. There are too many possibilities to review here because this issue is typically caused by user error - for example you may have opened PT4 in a phantom window and the OS cannot bring it back. We cannot debug this here, we need to look at your logs in the support ticket to know exactly what is happening. Since we cannot find your support ticket, we need you to respond to this post with the ticket number so we can help - the ticket number was emailed to you when you submitted the ticket.

We offer a 14 day money back guarantee, no questions asked - but if your purchase took place more than 14 days ago then we do not offer refunds.

- TT