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PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

03-20-2013 , 08:38 PM
VS PLayer Filter

Postby jakedamus » 21 Mar 2013 11:45
Hi,

I want to find how much money i lost to a certain player in my pt4, is there a vs player filter?

CHeers
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-20-2013 , 09:12 PM
Quote:
Originally Posted by jakedamus
VS PLayer Filter

Postby jakedamus » 21 Mar 2013 11:45
Hi,

I want to find how much money i lost to a certain player in my pt4, is there a vs player filter?

CHeers
Not a filter, but there is a report. Results > Hero vs Villain
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-21-2013 , 08:16 AM
export notes bug in Mac 4.07.1 ??

I went to Database > Notes > Export

clicked both Names & Hands



and the resultant file is:

Code:
{ "PT4.Notes": {
  "players": [
  ],
  "hands": [
  ]
} }


am I missing something here?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-21-2013 , 09:13 AM
Eh I have have some sort of Problem with configuring my HUD popup.

When I want to create a new line, the following happens:



https://www.dropbox.com/s/ow3wyyend5...hudproblem.png

If I click on add stats on the + sign in this new line, the stats are created completely somewhere else in the popup (on a different line). I also can not delete it anymore. As you can see, ist nothing normal, the distance of this corrupt line to the other lines is different and also in the sample HUD the new line is not shown properly. Options?

EDIT: _dave_ (fixed your pic)


Last edited by _dave_; 03-21-2013 at 10:57 AM. Reason: pic is not shown properly
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-21-2013 , 09:22 AM
too late to edit ^

I'm looking to export PT4 notes then run a script (offline) to update/amend my PokerStars notes for use with Zoom games on the Mac client.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-21-2013 , 12:42 PM
Quote:
Originally Posted by G3K0
export notes bug in Mac 4.07.1 ??

I went to Database > Notes > Export

clicked both Names & Hands



and the resultant file is:

Code:
{ "PT4.Notes": {
  "players": [
  ],
  "hands": [
  ]
} }


am I missing something here?
We cannot reproduce that, Notes export working fine for us. What site are you saving notes for? Are you saving hands or player notes? Can you please create a new test database import 1-2 hands, and then make notes for hands & players to see if they export? Are you aware that this is for manually entered notes only, not NoteTracker Autonotes?

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-21-2013 , 01:27 PM
Quote:
Originally Posted by wodka88
When I want to create a new line, the following happens:

If I click on add stats on the + sign in this new line, the stats are created completely somewhere else in the popup (on a different line). I also can not delete it anymore. As you can see, ist nothing normal, the distance of this corrupt line to the other lines is different and also in the sample HUD the new line is not shown properly. Options?
Thank you for your post, we can confirm that this is a bug, our developers have been notified and will start working on a fix.

This bug is caused by the horizontal separator line between the Drag and Drop interface layout interface on the left and the WYSISYG display on the right, to get around this bug temporarily you have a few options.
  1. Use the Rightclick menu instead of the + sign. The downside of this is that you will initially need to add stats on a different line after you add a new empty line, but that is a minor inconvenience until we get a fix for this bug released.
  2. If the +/= buttons are not responding, drag the horizontal separator line far to the right, the bug occurs when the scrollbars are displayed, so if you make the scrollbars disappear the bug will no longer be an issue.
  3. On a related note, on the Mac we also discovered a bug where the Chose a Statistic window could remain open and appear to be frozen, click the ESC key to close that window, click any other stat, and now the window will work correctly again.

We hope to have a fix for this in our next release. Great catch, your explanation was very good which made it easy for us to reproduce. Thanks for letting us know!

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-21-2013 , 01:31 PM
Quote:
Originally Posted by PokerTracker
Are you aware that this is for manually entered notes only, not NoteTracker Autonotes?

- TT
aaaaah, that would be it then.

This was for PokerStars: to extract the NoteTracker notes; then run a script to combine my pokerstars client notes with the NoteTracker (auto)Notes.

After hunting around the Pokertracker App, along with ~/library/application support... I spotted the notes in the Postgres table (where else...I think was still asleep)

A good reason for me to learn the requisite (and simple) SQL and python/ruby/perl to put this together.

thanks for the swift response.

Last edited by G3K0; 03-21-2013 at 01:42 PM.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 03:06 AM
I have followed the instructions to set up fast forward hud for party, but it's still not working? This is heads up.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 11:12 AM
Quote:
Originally Posted by BiggerBoots
I have followed the instructions to set up fast forward hud for party, but it's still not working? This is heads up.
Please confirm that the HUD is working for non-heads up games.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 11:19 AM
Quote:
Originally Posted by PokerTracker
Please confirm that the HUD is working for non-heads up games.

- TT
Yes it is is.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 11:25 AM
Quote:
Originally Posted by BiggerBoots
Yes it is is.
IIRC, the heads Up tables havent gone frequently, we havent had the ability to detect these tables because we couldn't find the opportunity to watch the tables run and develop the necessary code for HUD support. Thank you for the "heads up" that they are running now, we think we have the details we need to add suport soon.

Last edited by PokerTracker; 03-22-2013 at 12:20 PM.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 12:53 PM
Wow I dont to be a dick but pretty buggy at this point no?

Changing HUD: I cant apply this during play or import or it freezes. Cant apply the change at all now. Then stop importing hands freezes it up as well.

Duplicates very often and repeated import stop and go usually ends in a freeze as well.

Seems good or all right and I remember PT3 was pretty horrific at the beginning so I guess thats why I am not pointing at my comp and thinking its too slow etc.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 01:49 PM
Quote:
Originally Posted by Brown Gord
Wow I dont to be a dick but pretty buggy at this point no?
Most of our users would disagree, but for some people there are still some bugs. Keep in mind the Mac version was just released, there are bound to be some bugs but they are rather benign in the big scheme of things. For the majority of users it is a very solid release, but for some users we are continuing to work out the issues that are specific to their computer configurations that we could not anticipate during development and alpha testing. Most of these bugs only affect a small number of people, the majority of our Mac users are working without too much concern.

For your specific issues they may not be bugs though, this might be user configuration error - lets explore and figure this out together, if the recommendations below help then it is not a bug, if they do not then we will need to have you create a support ticket on our website and attach logs that show these issues duplicated so we can investigate further why this is happening on your machine.

Quote:
Originally Posted by Brown Gord
Changing HUD: I cant apply this during play or import or it freezes. Cant apply the change at all now. Then stop importing hands freezes it up as well.
Complete the steps listed for the issue below, then restart PT4 once all hands are imported and try this again. This could be a side effect of not having processed files moved, or it could be an issue with your video drivers for your specific Mac. What Mac are you using? How much RAM is installed? I assume your discussing the Mac version, because your post insinuates that your a new PT4 user because it was just released, if we are wrong please let us know.

Also are you changing HUD Profiles in-game, or are you discussing editing HUD profiles? There is a huge difference between the two. In the meantime, we sugest you look at this video to learn how to assign HUD profiles away from the table - https://www.pokertracker.com/videos/...file-selection

Quote:
Originally Posted by Brown Gord
Duplicates very often and repeated import stop and go usually ends in a freeze as well.
We are not sure what this means from your description, but we have some possible ideas. Duplicates only happen when your hands are being imported twice, this usually only occurs when your PT4 is not configured to move processed files. Follow these instructions in order:
  1. Click Configure > Sites & Import Options. Click Preferences. Make sure Move Processed Files To is checked, and that the folder exists. Look at the folder to see if there are any hands being stored here (there shuld be)
  2. Close all of your poker rooms. Click Tools > Setup Assistant. Now click Configure Sites. Run through this assistant, at the end all hand histories found will be imported and then moved to the processed files folder.
  3. Start auto-import by clicking Play Poker > Get Hands While Playing. Click Import Status. Do you see any hands being imported? Any duplicates? If not, open your poker site and start playing. Keep an eye on this Import Status page, does everything work as expected?

Quote:
Originally Posted by Brown Gord
Seems good or all right and I remember PT3 was pretty horrific at the beginning so I guess thats why I am not pointing at my comp and thinking its too slow etc.
PT3 was released because we got little feedback about problems prior to release... when it went on sale we were surprised to find some of the bugs we did. This is not the case with PokerTracker 4, the application was really solid even before we started Alpha testing, and the majority of bugs have already been worked out (a new release is expected any day now addressing more bugs that affect just a small number of users). Believe it or not, PokerTracker 4's Mac release went much smoother than we predicted, from a developer's standpoint it has been a great success. Within the next few releases we anticipate all of the bugs will be addressed, thats really rare for a developer to accomplish this so quickly.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 02:05 PM
Any guys have any advice on how to speed up PT4? For some reason it lags my computer big time when I have more then 10 tables, When I stop it my computer runs fine.

My computer is a bit old but still should be able to handle this no problem, I used to play 24tables on PS with HM Pandora and a bunch of windows open flawlessly but for some reason with PT4 I have 10 tables up and its so slow.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 02:17 PM
Quote:
Originally Posted by mg0698
Any guys have any advice on how to speed up PT4? For some reason it lags my computer big time when I have more then 10 tables, When I stop it my computer runs fine.

My computer is a bit old but still should be able to handle this no problem, I used to play 24tables on PS with HM Pandora and a bunch of windows open flawlessly but for some reason with PT4 I have 10 tables up and its so slow.
You are a PC user, playing on the Winning network correct? This is very different from your PokerStars experience of the past, as we have previously explained the Winning network client is the issue. Try playing on Winning with 10 tables both with and without PT4 while the task manager is opened, you can clearly see that there is almost no difference in results; PT4 is not the cause of the performance hit, it is due to Winning itself. Winning has told us they are busy working on new software improvements, over time we hope to see this changed.

If your talking about PokerStars then please send us a support ticket with evidence so we can investigate, because we have not known issues for Windows users there.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 04:28 PM
Quote:
Originally Posted by PokerTracker
We discovered the source of this bug yesterday, it affects Mac OS X users who are importing MTTs prior to the end of the tournament, once hand history importing has finished but the tournament summaries are not available. We are working on a fix for this issue right now. - TT
Any update on this?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 06:20 PM
PokerTracker 4.07.2 OUT NOW

PokerTracker 4.07.2 Release Notes - March 22, 2013

Key Updates Summary:
  • FIXED: Fixed numerous (but sometimes rare) crashes, freezes, and bugs which affected Mac OS X users, this is the release many of you have been waiting for!
  • FIXED: Updated numerous stats to improve reporting results, and added new tournament length stats! An optional database Cache Rebuild is required to implement these changes.
Added:
  • Stats: Added new stats for ‘Length Player’, ‘Tournament Start Player’, and ‘Tournament End Player’ *** Optional Database Cache Rebuild Required ***
Changed:
  • Import: MicroGaming (MPN): Mac: Permit manual importing of tournament hands from the Windows MPN client
  • HUD: FullTilt: Improved Rush tournament table detection & added support for specifying the Rush tournament table size
  • Backup: Include support for non-ascii filenames and paths
Fixed:
  • Import: (Mac) Fix a scenario that can occur when auto-import interface freezes when import has been stopped while playing tournaments because the "tournaments may require detection" window message has not appeared
  • Import: ICM: Address scenario where some values could be incorrect for some satellite tourneys during tournament auto detection
  • HUD: MicroGaming (MPN): Address an issue where the HUD would occasionally not get hand updates
  • HUD: Mac: Fix recently discovered crash issues and memory leaks
  • HUD: Mac: Address UTF-16 encoding bug that was introduced in 4.07.1 that affected the HUDs ability to locate the table for Mac OS X users in certain locales
  • HUD: Tournament Stack filters now filters stacks by Big Bet in fixed-limit tournaments
  • HUD Profile Editor: Address a crash that occurred when assigning HUD popups to a new profile when no popups exist
  • HUD Profile Editor: Mac: Solved an interface freeze bug caused by right-clicking in the HUD Profile Editor’s drag and drop interface
  • Filters: Adjust the query used for the ‘Flop Float Bet’ filter to accommodate heads up hands
  • Graphs: Stop Personal Results Overlay % stats from formatting with decimals
  • ICM Hand Evaluation: Alter results window screen size when required for complex hands
  • Replayer: Mac: Fix a crash that could occur when redrawing player names
  • Reports: Fixed a crash that could occur while scrolling in a report
  • Setup Assistant: Address a crash that could occur when stopping OnGame import while using the Setup Assistant
  • Stats: Updated the descriptions for ‘Length’ and ‘Length Player’ stats to reflect the new stats for ‘Tournament Start’, ‘Tournament End’ and ‘Length’
  • Stats: Improve accuracy for the stat ‘Call Any PF Raise’ *** Optional Database Cache Rebuild Required ***
  • Stats: Improve accuracy for the stat ‘Fold To Any PF Raise’ *** Optional Database Cache Rebuild Required ***
  • Stats: Improve accuracy for the stat ‘cnt_p_2bet_def_action_fold’ *** Optional Database Cache Rebuild Required ***
  • Stats: Modify "Float Flop" to check for exactly 1 preflop raise*** Optional Database Cache Rebuild Required ***
  • Stats: Fix incorrect summary type for column ‘cnt_f_open_opp_limp_pot’ to address error in "Bet Flop (limp pot)" *** Optional Database Cache Rebuild Required ***
  • Stats: Modify the description for "My Currency Per Day" to address per day played instead of per 100 hands played (cash only)
  • Stats: Fix a typo in the description for the stat ‘Game Currency Per Day’ (tournaments)
  • Stats: Fix the formula found in the description for the stat ‘River Call Efficiency’ to respect the actual formula used
  • Trial: Adjustments to the trial dialog to address some possible crash issues
Additional Notes
  • *The tournament statistics ‘Tournament Start’, ‘Tournament End’ and ‘Length’ all use the start and end times of the whole tournament rather than the times which the player actually played in the tournament. We found that some of our users expected this to be the time they actually played in the tournament, we have added these stats so both versions are available to our users. An optional database Cache Rebuild is required to use these new stats, after which they can be manually added to your reports if required.
  • There are numerous stat fixes and additions in this release, we advise performing a Cache Rebuild to assure that your database performs optimally when using any of the stats that were altered or added.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 08:20 PM
fantastic update 4.07.2 many thanks.

** edit ***
2 part post, query resolved: hud for PT4 (Mac) Replayer did display for Stars Zoom hands, but was hidden under the replayer window.

Last edited by G3K0; 03-22-2013 at 08:24 PM. Reason: edited
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 08:51 PM
Quote:
Originally Posted by G3K0
fantastic update 4.07.2 many thanks.
Thnx!

Quote:
Originally Posted by G3K0
2 part post, query resolved: hud for PT4 (Mac) Replayer did display for Stars Zoom hands, but was hidden under the replayer window.
But it is not resolved for us, can you reproduce this? We would like to determine why this occurred so we can make sure it doesn't happen again, but we cannot reproduce it on our test computers yet. As much info as you can share would be helpful.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 09:09 PM
Is there an easy way to change the font size on all pop up groups, or do I have to select each individual item and then make changes?

Thanks
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 10:07 PM
Quote:
Originally Posted by KuPoB_K
Is there an easy way to change the font size on all pop up groups, or do I have to select each individual item and then make changes?

Thanks
Under Group Items click CMD-A or CTRL-A to select all of the HUD Items in the Group, then change the Font size.

PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-22-2013 , 11:07 PM
Ah, much better. Thanks
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-23-2013 , 06:35 AM
Hey guys,

Been using PT4 for a while now. Playing on stars. Recently ran in to a problem. When i clicked "Get hands while playing" i got an error that said: " PokerTracker has detected that you are attempting to import a large amount of hands while playing. Please check your hand history directory configuration and ensure you have the Move Processed Files option enabled." I searched around and figured i had to import the hands manually, so i did that. The hands didn't move to the processed folder and my handhistory folder still had a lot of hands in it. I then manually tried to move them to the processed folder, but i don't know where in the processed folder. Right now they are in "initial import", just sitting there. I have then deleted them from the handhistory folder, and it is now empty. I didn't get the error this time around, however i am still quite worried seeing as the hands probably aren't supposed to just sit in "initial import". Where should i put them?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-23-2013 , 07:22 AM
Quote:
Originally Posted by PokerTracker
Thnx!



But it is not resolved for us, can you reproduce this? We would like to determine why this occurred so we can make sure it doesn't happen again, but we cannot reproduce it on our test computers yet. As much info as you can share would be helpful.
how lovely and thorough!

I have a golf match shortly; after I will gather what info I can and log a support ticket @pokertracker.com ?user=G3K0
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote

      
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