Do you have Euro hands in your database? If so, please download the prior version of PokerTracker 4, and then attempt to perform the database cross-grade again. Normally we do not recommend downgrading, but in this situation it is the recommended solution - there is no database update between 4.07 and 4.07.1, this means it is safe to downgrade without performing accidental damage to the database. Before you begin please hold down the Option key when starting PokerTracker 4. After the database from PT3 is imported (or you have saved the logs if a crash occurs - see below) then please create a new database, change the active database to the new clean database, and attempt to edit your HUD profile again. Once again be sure to hold down the Options key when launching so you will be saving the logs when you do this, we need these logs to determine what is occurring on your computer when you attempt to alter a HUD profile.
https://www.pokertracker.com/product...tall-v4.07.dmg
If this downgrade does not work please create a support ticket with your pokertracker4.log file attached, we will need to see that to determine why the crash occurs and where in the process it is happening.
Please follow these instructions for submitting a Support Ticket.
Quote:
Originally Posted by powder_8s
I did this and it still crashed after about 187,000 hands. It has happened 3 times now.
Quote:
Originally Posted by PokerTracker
1) Download and install PokerTracker 4.07.1
2) Select Tools > Setup Assistant. Select Convert PokerTracker 3 Database. The Setup Assistant will automate the rest for you.
Quote:
Originally Posted by powder_8s
I'm having lots of problems with this. I've probably spent 4-5 hours on it and it has crashed at least 10 times.
I can't get a new HUD profile to save. The name of the profile has saved and is on the list of profiles to choose from. It wont save any stats in the profile. Every time I open it, It is blank.