- would be worth trying to switch to pokerstars output format and see if this works better for you, pt is rather particular it what it accepts

not sure if you get alot errors, around 1-3% errors i would consider good. i know enet not always have correct hh, even if errors are rare...

if you have many errors, you should send me the org handhistory together with the ids of the errors hands ( table, time, number)

The Pokerplaner guy is a scam artist. I've dealt with him twice now and both times Ive ended up in a situation where I've been asked to pay 1 license twice because his instructions for setting up the HUD are not very clear and his system is pretty much broken.

The first time I bought the HUD from him about a year ago. I installed it on my laptop and everything was fine. A few days later the hard disk on my laptop died so I asked him to help me out with setting up the HUD on the new computer. He told me that I needed to buy a new license because he didn't believe and thought I could be trying to scam him. I begrudgingly bought the second license as I needed the HUD and didnt want to argue with his approach to customer service.

Today I bought another license from him as I have a new computer. However something went wrong regarding the email connected to the machine. Unfortunately the license doesn't work on this machine because apparently the email is connected to an old machine. Again I tried to get his assistance to get it working on the new machine but he refused to help me out because he claims once you give him an email you cannot change machine.

I don't even know what he is talking about. All I want to do is get the HUD working on this machine yet he refuses to assist me, claims its my fault and refuses to assist unless I pay for a new license which I just paid 30 minutes ago.

I didn't mind getting "scammed" the first time, but this time I simply refuse to give in to the worst customer service I've ever experienced in my life.
Every other program lets you change machines and some companies for example Holdem Indicator even give you a free license if you **** something up.

I bet there are other people who have been int he same situation with the Poker Planner guy (I don't even know his name?). If you are one of them please speak up and reply to this post with your experiences.

This business needs to understand that bad customer service does not pay off. A business should not charge double because you have an inflexible system in place.

BUYERS BEWARE!!!

Ill post the chat underneath. Its partial german and english because his english isn't so good and thought I'd use my basis german to come to an agreement.

why not post in my support thread in commercial section? just quoted to keep a copy of it.

I will draw a firm picture of the last situation. As OP didn't add the log when it's started and most here will read english, i added my own copy of the log to provide the whole picture. Not sure if my english is that bad that he needed to switch to german, at which he isn't very solid at as he said.





He contacted me to get a dollaro grabber license. As he has no skrill, a friend made the payment for him. After the transfer i asked him for his registered mail (even with typos the message is clear) as usually poeple extend their license with additonal converters

(13:19: "need to9 know you registered mail to add it to your lkicense... assuming it's still same machine")

which he answered with

(13:21: "just add it to EMAIL please thats fine")

based on the EMAIL i found the present license (11.08.2014), added dollaro and send it to him.

Than he wrote (13:31) the mail he gave me was for his friends machine and his is different.

Afterwards it was mostly all about getting a second license for his machine. In the process it turned out he is well aware of the fact that a license is bound to one machine and cannot be move or resold. Also that a license cannot be disabled when once issued.

So he is a customer who already dealt with me in the past and even as he said has run in a similar situation before. He and his friend got licenses in the past.

As he accused me to scam him, i like to draw a different picture: From my point of view this could be an attempt getting a free license by claiming he just made a mistake. Especially with the history i would have expected him to be more careful.

to reach peace i offered him a 50% discount on a second license.

----------
And to that story with his laptop. If my harddisk dies, i get a new hard disk, reinstall windows and keep using my license. No idea why he thow away is laptop if just harddisk died.

Not sure what doing the HUD setup as to do with getting a license, as ofc i can only to a HUD setup if he has a license in the first place.
----------

Yes, for sure there were others who got in conflict with me before. I'm always here to listen to their point of view and answer with mine. This public forum is a good way to listen to other poeple thoughts. This is even a good way for me to review my point of view so i can change it if it turns out to be very wrong. Some complains were posted in my commercial support thread, until now i didn't find myself in a situation were i was out of line. Sometimes i was told i could be more nice, yes.

But i will never be forced to do anything, just because someone threats me with a public post.

So what exactly happens when someone reformats or gets a new computer? do they have to buy another license for a product they already purchased?

Isn't it pretty standard to easily reset/disable a license. This is how PT4, HM2, Holdem indicator etc... do it. How exactly do you know if your customers are telling the truth or not? Either they are trying to scam you, or you are trying to scam them. Either way it's your fault for having a poor licensing system.


If you are infact making people buy new keys just because they have a new computer/reformated, you are def the one doing the scamming. Hopefully that's not the case.

All that said, if a guy and his friend have already bought two licenses and might be trying to scam another one. Whats the big deal? You have already sold two licenses and its likely they are not trying to scam at all. What exactly do you lose by helping them out? and who tries to scam 50 euro licenses to a program they already have licenses for....

There are some parts i consider defining a computer, f.i. CPU. What not defines a computer is f.i. harddisk, graphic card, mouse, keyboard.... So you can change all parts not defining a computer, reinstall windows and license stays intact. Even new windows versions didn't touch the license in the past.

If you buy a new computer you need a new license. This is clearly stated in the infos poeples get and in the request dialog (where you issue the license request in PokerPlaner)

PokerPlaner don't open a internet connection. So it doesn't check the license when you run it. Some might see this as an advantage, as they do not like third party tools opening internet connections, also this way you don't have to rely on a license server to be online.

PokerPlaner is a modular toolset, f.i. does include serveral hand history converters. People just buy what they need at the time they need it, so in this case neither of them had a dollaro hand history converter license yet, they had one or more converter for different networks.

just to let the others know here, together we did figure it out. Antonymous had a rather large database as he tried with a empty all was ok.

I recently bought a licence from pokerplanner guy and while he was mildly unpleasant to talk with his business model and what you can expect from him are extremely clear. I also ran into some issues with the application due to a mistake on my end. I contacted him about it after trying to fix it unsuccessfully myself fully expecting to have to buy a new license. He ended up correcting the problem without charging me.

Also, it seems pretty clear that some of you do not understand what the word scam means. The word you are searching for might be a-hole.

@johnbeans: thx. think i can take this as a positive post.

even if i do not recall the event with you, adressing the "a-hole" issue ...

PokerPlaner is a free time project. I spend virtual all my free time in it, so i might be taken as a "a-hole" when i give short and/or delayed answers. Might be taken as unfriendly. Also, when i believe based on my experience something is related to the customer setup, i rather quickly point them to the remote setup support i charge for than taking endless guesses. I understand that customers doesn't like it to much, but i have no other solution for it.

I'm a full time computer scientist, sometimes i'm happy i don't do PokerPlaner for a living. Most times it's fun, sometimes not.

Your problem is that you arent in touch with how people think and act. You need a Customer Service representative who is ACTUALLY in touch with how humans think.

Do you really think I would be trying to scam you out of an extra license for 50 Eur?

I must be the worse scam artist ever that a year back when I tried to scam you out of the first license and tried to get two, I ended up buying the second one anyways!!!

THINK MCFLY THINK.

Most of the people buying your licenses for your HUD wipe their ass with 50euro. NOONE is trying to scam you, especially not me.

I admit that maybe I misunderstood something about how the email is connected to the same machine which can apparently never be changed (ROFL), but if you use that high IQ that you must have being a computer scientist, do you really think I would need to argue with you over Skype for two hours JUST to try and make 50euro off of you?

Does that really compute?

If this issue is not resolved, I will be paying a programmer to make a a HUD and Handgrabber just like Poker Planer but better.

I dont care about the money in fact I dont even care if i have to spend several thousands of dollars to get this program made.

Your business will suffer because of your incompetence.

Thats right folks. "Poker Planer v2.0" will be released.

Price: TBA

If Im in a good mood, it might even be free

@Binbs: Pretty sure poeple can make their mind up based on your posts here.

@all: to make it clear, a email is NOT connected to a machine. A email is used to find a customers present license.

From what i can see hes bought multiple licenses from you and the program doesn't work but you refuse to help.

Either way i find it funny that you probably think hes bluffing about paying a programmer and creating a free version. His reputation is quite good and he has the resources so if he says he will do something it is likely to happen.

If you read what i did wrote, i fail to understand your point of view. Licenses are sold per machine. if he got a license for 100 machines, there is not right to use it on a 101. He got a license for the machine HE did told me he want to have it on. There the program is working.

I don't know him. And should it make a difference if he is a big important guy? Should i always asked for someone reputation when i have an issue with someone? I just see how he does choose his words in his posts here and this speaks a rather clear language.

Nowhere in his posts here i see that he admits my point of view is understandable. Nowhere he is looking to find a compromise, meeting me in the middle. He just claims he is right and by his powers i have to obey. My peace offer was 50%. But he is riding principles and unless someone convince me different, i do the same.

If he decides to spend several k$ on this, i cannot change it. And several k$ it will be + constant updates + customer support. Poeple overestimate what you earn with a converter.

lol, just recognized that..... you are sure you like to take Biff's part here?? ^^ from latest experience with you, this part suits you :P

i admit this is rather funny. You must be my age to know this movie which is also one of my favourites.....

cu mad dog

I never said he was "big and important". I said he has a good reputation, meaning hes honest. He has done trades and been helpful within the community. He has paid you for multiple licenses already, yet you repeatedly refuse to help. Never seen someone treat a loyal repeat customer like that but to each his own.

This isn't actually true with your business model, and you deceive people when they purchase a "license" from you.

What happens is people buy a license and its link to an account (email address) which will be linked to a machine. Once a license is linked to an account thats it. Its permanently stuck there. No Changes. You lose!
Theres a BIG difference there!

What that means is if I give you my existing email address (so you can send me a license) ill be linked to my old machine! LOL Great idea there buddy. So then what actually happens is you get a license for a machine that doesnt exist.

I'll give you some feedback. Scrap the license linked to an account. That's bull****. We don't need that. Not only does it make it extra confusing, it ****s over honest people by giving them a useless license, which is what happened to OP.

You need to create a system which actually holds true to your statement.
1 license: 1 machine in a way where people can move their license so another machine so they aren't forced to buy a new license every time they format their computer or change computers.

Basically your business model sucks. Your customer services sucks. The way you handle people sucks. All this represent you which guess what .... it means that you suck!!
As more and more people view this to be true you business will slowly fizzle and die.

I really hope people get to see through it (including yourself - you seem to be totally blind in this regard) and it forces you to change. There no place for people like you or your business sense in this day and age.
"Adapt or die".

Not cool leaving the email address in the original convo! Not Cool at all.
Pretty much sums up your business sense.

Can you please change that.

So why in hell are you so caught up in your system and fear of giving away too many licenses if you don't even make a living from it?

Basically I call bull**** on this one. You are the only person who makes their customers pay over and over and over again for 1 license. To me thats a sign that you make money from the project and care about the money its providing for you.
If not, you wouldn't have such a stupid system and you wouldn't care about giving another license to someone whos paid for 3 licenses beforehand. On his 3rd experience with you he is immediately saying there is something wrong and you don't fix it. You just insist he is making a mistake and its his fault and you don't actually resolve it.

Also saying things such as
Your aim should be to provide a decent product that your customers are happy with. If you acknowledge there's something customers won't like you should do something to change it otherwise you'll lose more customers. Saying you don't know a better solution a quick way out of it and shows lack of creativity and problem resolution, which will mean you lose $$.
Again I must quote
"Adapt or die"

The main principle for a business should be to make money (now ethics, morals, other principals can get in the way which is whats happening here).
Reputation is important and yes you should try and know someones reputation when handling business with them, especially when it comes to resolving problems.
Peoples reputations are what people listen to and can sway how much money your business will make which should be your primary focus.
When someone can change how much your business makes you should listen to them. More importantly when that someone is an old customer actively saying he is going against you, you should listen even more as it'll make other potential customers relate to OP even more and be less likely to buy your product, which will cost you $$$.

As I see it now, you really know nothing about business. The 50€ you care so much about is probably going to cost you way way more, and thats because you are letting you stupid principals overlook the big picture!

Good news for you is there is still enough time for you to change....

OP pays for license.
Gets unusable license.

How is he not getting scammed?

I think you need to relook the definition of scam
"a dishonest scheme; a fraud."

Your definition of dishonest may the issue here. From the looks of things he is being honest in what he is saying, but charging someone for something that they cannot use in my opinion is dishonest and what is a scam.

The original thread should be reopened.

To Johnbeans.
If you go to a shop and they keep giving your broken goods, do you think thats a scam?

OP did not follow the instructions that were clearly given to him. I'm glad to see it was moved to the support thread where it belongs.

You have to be a complete ass hat to make a post like binbs and then beg your friends to come in and suck you off. Also, zero chance this guy pays some programmer to create anything remotely competitive.

Well, it doesn't sound like that's the way Binbs understands it:

So it seems the first step would be to get on the same page on this issue.

You don't see how this is a completely bull **** policy? Why is it that none of the other poker software has such rigid/awful policies? Or not just poker software, but software in general. You buy a copy of windows and you're able to use that on a new computer if you get it. You buy a game same thing. You buy a movie on itunes and you can use it on different computers. For some odd reason your piece of software is the one special one that gets to screw people over?

The guy has already bought a couple licenses from you and yet you're still worried about him trying to freeload? I don't buy that at all. This is a pretty obvious money grab and you are being quite scummy.

@BlackBlood: I apologize for missing the two spots the mail was shown. If you would have cared, you would have noticed that this was not my intention, i just missed the two places. At the other places i did remove the mail.

@Bobo Fett: would you please replace the second image link in the initial post with the link above. Thx.


i respond to the other post later...

I don't know what your intentions are.
I can't speculate on them because I'm not you and cant access how your internal mechanics works, so mentioning that is irrelevant.

Your phrasing of words are also poor. You speculating on my intentions (whether I care or not) shows again a lack of professionalism and a lack of how to conduct business.
As a businessman you definitely shouldn't put your own subjective thoughts on what my you think my intentions are. You do not know!
Again this is making you look bad.

All I know is you left them there. The actions speak for themselves. Those actions show carelessness which again reflects on you and your business practice.

To be honest if OP wants to get serious he can speak to the German authorities as to what consumer rights are.

In the UK there are a bunch of authorities that make sure consumers get given what they paid for no matter what the business policy is.
I am pretty sure Germany follows suit and I'd be interested to see whether what Poker Planer is legal and justifiable.