The process of setting up notes for how people act against you is way more complicated than it should be and in the next release it is going to be simplified.
I would suggest taking a hand where you think a note should be getting generated and putting it in the test environment and see what it says under the player who should be receiving the note. That will make it easier to see what's going on. You can always email the hand history and the definition to
support@notecaddy.com and I will resolve the problem.
The next release of NoteCaddy is scheduled for november 7th although that could slide back a week