1) It's fixed, but it's not out yet. It will be in the next release which is likely tomorrow.
2) No. We're working on this next.
3) Correct, you can still download and import them as long as you use a different hero name.

Ok, version .20 is up.

- So timebank issues fixed for HM2 and PT4.
- Auto timebank has been added in settings. I'd suggest just turning this on, it's easier this way.
- More import issues resolved.

We'll be adding in a last hand function and then slightly changing how the timebank function works on the tables and overlaying a different button. But so far, lots of improvements.

.21 version is up. Just go to the website and install if you already have a version.

- Last hand support added.

We're working on any anomaly errors and tournament support right now.

Pretty please provide a way to know what version is up on the site. Maybe just put the version # in the file name when we click download.

The program is missing many hands, the PFR stat on the HUD is unreliable, and the data for cold calling raises does not appear to be collected at all. (I've tried turning off all animation and running the tables at the smallest size.) Limit cash games.

I like to periodically check for a new version to see what's improved.

We can't put the version number in the filename with how things are setup right now unfortunately. I try and say in here which version is up on the site though.

Try running your tables in default size and see if it makes a difference. The samples we've been running lately have not had any issues. I ran 245 hands last night, zero errors. This was no-limit though. It seems like errors are mostly happening when there's strange re-sizing. It's something we're still actively trying to improve and it will get there soon. For now if you try this, it should improve dramatically for you.

Get up to version 1.0.20+ .. Limit was broken in earlier versions. (Treated as nolimit and would fail).

I'm not 100% certain hands will import under a different name when downloaded 24 hours later. Since the hand number is the same, I think it is considered a duplicate and is not imported under the name from the converter. I'll have to test it on a small sample but is a pain to do and will have to do it on a weekend.

To avoid this issue if there is one, import in one db for catcher and another for convertor but that is not that easy. However if you goof it up you can always import into PT4 again with no issues.

i have the most recent version and it is frequently missing all-in hands at HUPLO tables. it is also not recognizing when a player leaves and a new player joins the HU table. it ends up merging their HUD stats into one.

Try running the tables in default or minimum size. We're working on improving re-sizing issues. It's been something that's constantly being worked on, and we have a new algorithm that should improve this pretty soon.

ive always run the tables in default size. would making the tables run at their smallest size help?

thanks for the updates.

Either one should work the same. We probably have the least with PLO HU's testing, so I will have the developer look into it. We did have some issues with NL HU's that were resolved. Mostly when they were pre-flop all-ins.

Would there be any problem (or need) to run Catcher while playing but then use the Hand Converter post-playing to make sure that all hands have been captured?

^^^ that is basically what I do. I catch in one database, then import in another so I don't miss any hands and fix the errors.

Is the site correct in saying that tournament support is not currently included?

Correct. It's not ready yet. It's still being tested, and we're continuing to improve the re-sizing and import on cash games.

So I am guessing there could easily be an issue when capturing and then importing into the same database?

^^^ I'm not 100% positive, but I think since the hand number is the same, and it was already imported then it won't import again but get considered as a duplicate. NOTE I'M TALKING ABOUT PT4.

Also, in Catcher, the player is called Hero and the hands are imported as Hero. However when I download and convert my hands I use a different name in my database. Now I have two names, hero and my convertor name.

I can then alias my convertor name to hero to get all the hands, but that seemed to create and issue in the Catcher program. I'm not really sure has I had some sizing issues but I decided to just separate them for now. There are some issues with seeing hole cards of mucked hands if duplicates are not imported. You might want to see those when you session review. It isn't a huge issue, but I kind of like to keep the catcher hands and the download hands separate at this point. I can always join them in some future sessions.

Nice feature for the team is to be able to name the catcher hands hero with a different name for our databases. I know that feature is in the works.

I only play bovada Omaha small stakes (.25/.50).

which tracker (pt4 or hm2) would work best w/your program?

Thanks. I may have to purchase both

Yesterday I bought parallels to install on my mac and I had an old copy of windows 7 that I got installed too.

I just tried the bovada card catcher trial for about an hour with poker tracker 4 and it seems like it missed a lot of hands and everything was running a lot slower then Bovada usually runs on my computer. I was 4 tabling and I started all the tables at the same time and one table said I had 40 hands played another said I had 13 another 21 another 18 when they all should have been around 40. Also for some players the HUD will take 5-10 hands to load for them it seems.

I just used my trial of HI a week ago and while that product isn't great there were no hiccups and it caught all the hands to display. I really want to love this product and for it to run smoothly but my first impressions aren't that great.

I also get an error message whenever I choose stop catching that says...

"Unhandled exception has occurred in your application. If you click continue, the application will ignore this error and attempt to continue. If you click quit, the application will close immediately.

The background worker is currently busy and cannot run multiple tasks concurrently."

I'm on a 2013 27" iMac 16gb ram total and 8gb ram slotted for Parallels.

Also it seems to load the HUD on one table fine but it doesn't load it on all the tables. I'm trying to play 2 tables right now and it pops up perfectly on one but not at all on the other????

I just needed to make a few changes in the advanced options in internet explorer and its working much better now. Just had a pretty long session using it 4-tabling and I'm pleased with the product and will probably be buying it soon. Thanks to freakdaddy and the others who answer peoples questions in this thread.

what changes?

I think that is a PT4 setting since stats for 1 hand don't really mean that much.

I would have to agree with you on this. For me the hand converter works 90% of the time which is better than nothing I guess. The hand grabber seems to work even less requiring the hand converter as back up... not the best. I would think the best idea would be to package these two products up and sell as one.

Yes, it's a PT4 setting that can be adjusted. Import observed hands in site options.

90%? If you have even one error then please send to us. We have a lot of people that use it and it's 100% working. I've never to date seen anyone say that. You should never have any errors. The only thing that will not work 100% is tournament results, and there's nothing we can do about that if the site doesn't put the results in the file. I play on bovada and use both regularly myself. I've used the converter for 9 months. Never one issue. The hand grabber now I tend to get less than a 1% error rate. The issue with the grabber is the setup. If it's configured properly, it works like a charm. What we're working on improving is non-standard setups. People who don't use default DPI settings, or have odd resolutions with table re-sizing. But it will get there.

"The issue with the grabber is the setup. If it's configured properly, it works like a charm."

I really appreciate your presence in this thread, and i am not trying to be negative, but for the sake of the product that we paid for, i really hope you don't believe this because it is simply not true. As I have mentioned, I have everything configured properly and the hand catcher simply does not capture hands when I am all in and I beat my opponent at HUPLO tables.

There are also errors in the way the hands are imported into HEM2. If it is an all in pot often times the hand is cutoff at the showdown and I receive an error message when trying to review them.

I think the product is generally very good, but it is not even completely close to being error free. I hope you can take this as constructive criticism